Remote Server returned '550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found'

Hi all,
having the following issue that started today,everything been working fine until now.
When Office 365 users send e-mail to some on premise users they get the following error in Return.
Remote
Server returned '550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found'
On premis users (Exchange 2013) can send to the same contact just fine.So for 365 users that failed we have tested the following:
Using OWA,says recepient cannot be found.
All 365 users fails to same recepients,for now a dosen People.
Address that fail,mailboxes are spread accross different databases.
Cannot see any error in event Viewer related to this.
Any tips?
thanks!
Please mark as helpful if you find my contribution useful or as an answer if it does answer your question. That will encourage me - and others - to take time out to help you. Thank you! Off2work

Hi Ed,
thanks for reply and sorry for late reply,been alot to do lately With lots if migrations and errors.
YEs you are correct that the problem is caused by useraccount was in wrong OU and was not sync to the "Cloud".
Move users Object to correct OU and all was working fine.Strange this is that it have worked before,so does it mean that if user is not in the OU defined to synced,it will be removed from the cloud?
Br
Ill put it as resolved :)
Please mark as helpful if you find my contribution useful or as an answer if it does answer your question. That will encourage me - and others - to take time out to help you. Thank you! Off2work

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  • Sending to external address: 550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found

    Hi. We are using now two systems of Exchange. 2010 SP3 on-premises as part of SBS 2011 and Exchange Online. Two yaers 2010 works good. But 2-3 month ago one user began to receive error when he send email from 2010 to Exchange Online:
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  • #550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found ##

    We have a distribution list with 3 external users set up as custom contacts and two internal domain users.
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  • 550 5.1.1 RESOLVER.ADR.RecipNotFound; not found

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    Hi,
    According to your description, I found that delivery failed when sent email from Exchange 2013 to Office 365. Following is my understanding, please correct me if there is any misunderstanding.
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    2. The recipients' (in "To" and "Cc" field) mailboxes holding in Office 365.
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    http://support.microsoft.com/kb/2685437/en-us
    Hope it is helpful
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  • Smtp;550 5.1.1 RESOLVER.ADR.RecipNotFound; not found

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    Thanks

    Hi,
    Have you tried deleting the bad entry in your Outlook or Outlook Web App recipient AutoComplete cache as the error message suggested? If not, please have a try on it.
    In addition, this issue may also occur if the on-premises mail-enabled user who represents the moved mailbox isn't stamped correctly with the target address. The Exchange server generates an NDR message because the on-premises Active Directory Domain Services
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    Also have a look at the following article regarding 5.1.1 error:
    http://technet.microsoft.com/en-us/library/dn479208(v=exchg.150).aspx
    Since this forum is for questions and feedback related to Office Client side issue, you can also post a question in Exchange Online forum for further assistance:
    http://social.technet.microsoft.com/Forums/msonline/en-US/home?forum=onlineservicesexchange
    Thank you for your understanding.
    Best Regards,
    Steve Fan
    TechNet Community Support
    It's recommended to download and install
    Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
    programs.

  • #550 5.1.1 RESOLVER.ADR.RecipNotFound; not found ## for all emails to one of my domains

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