Remote support component tool installation

Hi,
We have gone through the documents of RSC.
Just want to know does SAP support helps in installation & Configuring this tool.
Thanks

Hello,
Yes, SAP Support can help you with the installation and configuration of remote support component. If you find that you need help, you can create a message under the component BI-BIP-DEP.
Additionally, we have a SAP Note specifically to help you with each section of the installation.
[1586550 - Remote support component SP2 troubleshooting master note|https://websmp130.sap-ag.de/sap/support/notes/1586550]
Sincerely,
Toby Johnston
SAP America, Inc

Similar Messages

Remote Support Component Features Video

Please check out the new remote support component features video. The video is around 7 minutes long and provides a general overview of the functionlity included with the add-on.
http://www.youtube.com/watch?v=okjbnjAvkJ8

Some additional input in addition to Henry's
1) I see content for Businessobjects XI 3.1, what about 4?
Support for BI Platform 4.x is targeted for Q2 2012
2) I do not see any content to monitor Data Services and databases connected to data services?
Support for database monitoring (database specific metrics) is planned for a future version. However, you can monitor the database process itself along with operating system metrics such as cpu, memory, disk i/o, network stats etc. With Solution Manager however, you can monitor database internals via dbacockpit tool.
4) Is there any content to monitor disk space, database instances, database sizes/growth?
See #2
3) Is it possible to create dashboards, add content of your own for monitoring anything not provided as shown above?
Yes, however you need to purchase a license for CA Wily Introscope. The remote support component is totally free therefore its a view only version. However, with a CA license you may customize or add content as you see fit.
The enhancement you request is already planned however if you could go to the [Idea Place|https://cw.sdn.sap.com/cw/community/ideas/businessanalytics/sbo_rsc] and vote for this enhancement it will certainly help increase the priority.
If you have more queries or concerns please feel free to post more feedback.
Thanks,
Toby Johnston
SAP America, Inc.

Botched Remote Support Component install

Hello,
I am a new admin trying to install Remote Support Component SP3 for our Business Objects system (everything Windows based). I'm following the Installation Guide - Remote Support Component SP3 Document version 1.3.8 u2013 23 February 2012
Does the Remote Support Component belong on the 'Managing host'?
I installed it on our 'Managed host', aka a separate server where our Business Objects XI 3.1 sp5 is installed.
-Brian P.
Saginaw, MI

Hi Brian,
The below diagram shows you in which order to install which components (on which systems)
[INSTALLATION ORDER DIAGRAM|https://weblogs.sdn.sap.com/weblogs/images/252140217/flow.png]
The "remote support component" also known as the "managing agent" is installed by the SMDAgent installation (step 2 in the attached diagram). This is the install that is ran by running sapinst
The managed agents (that are installed to your BOE nodes and your application server) are installed by the same sapinst installer, however they remain only as managed agents because you do not activate the agent (as show in step 3 of the attached diagram)
So to answer your original question:
Does the Remote Support Component belong on the 'Managing host'? Yes
If you have any further questions, problems, etc please feel free to post more to this forum.
Sincerely,
Toby Johnston
SAP America, Inc.

BI platfrom remote support

Hi All,
Can anyone give me details of the remote support component BO platform. I got to know that for BI 4.x this remote support is setup using solution manager and wily introscope stand alone configuration.
How is setup in existing bo4.1 system and what are the major advantages and effort required. Also what is the difference between Monitoring service which is available in BI 4.x or this BI monitoring has to merge with these remote support components.
Please share your ideas and how to install / setup these remote support components.
Thanks in advance.
Jayakrishna

Hi Emanuel & Asma,
Thanks for the replies.
After going through the links, I see that, this remote support component is suppreted in BO XI3.1, there are options given for BO 4.0 also, like
Solution
EarlyWatch Alert
Documentation
SAP Solution Manager
Yes
Note 1653689 - SolMan 7.1: Managed Sys Setup - BI Platform 4.0
Wily Introscope stand-alone configuration
No
Note 1540591 - Wily Introscope Setup for SAP BOE 4.0
How to proceed for this to setup. Do we need both SAP SolMan along wtih Introscope required, thou there is no Earlywatch alert option not available for Intrsoscope. Installation steps or document is available.
Please help.
Regards,
Jayakrishna

Standalone Installer Not allowing install of Remote Server Admin Tools

I am trying to download the Windows 10 Technical Preview Remote Server Administration Tools since I need a way to quickly access Active Directory for my company. However whenever I attempt to download the file WindowsTH-KB2693643-x64.msu I
get an this error message:
Windows Update Standalone Installer: The update is not applicable to your computer.
I do have a 64 bit OS as well as Windows 10 Technical Preview 9926 currently running. So I am not sure as to the reason that I am getting this error. Any tips or clues would greatly help and be appreciated.

Hi Magan P,
Do you have any update about this issue?
What’s the result when you download the latest RSAT tool?
Regards,
Alex Zhao
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Good morning, AdobeSuite installation does not work and I receive"error initializing program, download adobe advisor" error message. On Adobe site it appears"The Adobe Support Advisor has been discontinued The Adobe Support Advisor tool was used to analy

Good morning, AdobeSuite installation does not work and I receive"error initializing program, download adobe advisor" error message. On Adobe site it appears"The Adobe Support Advisor has been discontinued The Adobe Support Advisor tool was used to analyze installer log and system information associated with installation errors. The tool has been replaced with improved installation support mechanisms. Please visit Adobe Support section for Knowledge base articles around Installation."

Nobody can tell you anything without proper system info or other technical details. We don't even know what exactly you are trying to install.
Mylenium

Hello I downloaded adobe after effect CS6, but it is not installed and asks to install Adobe Support Advisor. I turn to the site and there wrote: "The Adobe Support Advisor tool was used to analyze installer log and system information associated with inst

Hello I downloaded adobe after effect CS6, but it is not installed and asks to install Adobe Support Advisor. I turn to the site and there wrote: "The Adobe Support Advisor tool was used to analyze installer log and system information associated with installation errors. The tool has been replaced with improved installation support mechanisms. Please visit Adobe Support section for Knowledge base articles around Installation . " What do I do?

yes, I did that with helping message 3, I'd remove Cs6 only, but it did not help. The message "Failed to initialize the setup program. To identify the problem, download the program Adobe Support Advisor" repeat again =(

Know more detail about the Remote Support Platform for SAP Business One ?

SAP Business One 9.1 is about to release this year and we can see in the feature enhancements that a significant update is planned in the Remote Support Platform for SAP Business One, more commonly known as RSP. Let’s have a quick look what update is planned for RSP in version 9.1:
Enhancements planned in Remote Support Platform for SAP Business One 9.1
RSP is planned to support both SAP Business One on Microsoft SQL Server as well as SAP Business One on HANA Database
RSP Processes and Reports adapted to SAP HANA Database
With this plan RSP will help in the areas of Download, Installation, Go-Live Check, Monitoring, Upgrade and Support for SAP Business One both   on SQL Server and HANA.
But like me (non-SAP B1 Consultant) many of you have the question what is RSP and how it helps in support? Here I have tried to gather all information.
What is Remote Support Platform for SAP Business One?
The remote support platform for SAP Business One is designed to protect a SAP Business One installation by providing automated and remote support in a high-volume business.
The platform monitors the entire SAP Business One environment. By significantly reducing the time between the appearance, identification, and resolution of issues, the remote support platform for SAP Business One minimizes the impact on customer databases and processes.
Some Key Features of Remote Support Platform:
Showing alerts to SAP B1 Admin about the events which require their attention, such as low disk space, database backups, etc.
Incident Reports against the issues identified which require attention of SAP Support
Company Database Backup and Restore options
Regular fixes of Company Database inconsistencies
Check, Download and Install regular updates in SAP Business One
Upload Logs and required files to SAP Support or to Partner Support on regular basis
Some details about RSP Backup Management
Schedule daily, weekly, and monthly backups
Perform differential and full database backups
Back up transaction logs
Back up files to shared folders on a network
System Status Report through RSP
From June 1st 2013, it will be mandatory to install, configure and upload the System Status Report (SSR) from Remote Support Platform (RSP) for SAP Business One in order to receive support for messages of a technical nature (upgrades, performance & crashes, etc).
Database uploads only via RSP
From June 1st 2013 SAP Business One Support will only accept database uploads to SAP via remote support platform for SAP Business One. In certain exceptional circumstances STFP may be used but this will constitute a minority of cases.
Microsoft Windows PowerShell Scripting
In the remote support platform studio, you can create tasks using Microsoft Windows PowerShell scripting. PowerShell enables you to perform remote administrative tasks on customers’ Microsoft Windows operating systems, by providing full access to Component Object Model (COM) and Windows Management Instrumentation (WMI).Some Network Prerequisite for RSP
To achieve the internet connection test, you must allow port 80 for the RSP external communication
Disabling antivirus firewall or add the RSP to the trusted zone of the antivirus
Set the correct proxy
Disabling Windows firewall in the TP_link Wireless Configuration Utility
Want to now More about It Click Here :   Remote Support Platform for SAP Business One

SAP Business One 9.1 is about to release this year and we can see in the feature enhancements that a significant update is planned in the Remote Support Platform for SAP Business One, more commonly known as RSP. Let’s have a quick look what update is planned for RSP in version 9.1:
Enhancements planned in Remote Support Platform for SAP Business One 9.1
RSP is planned to support both SAP Business One on Microsoft SQL Server as well as SAP Business One on HANA Database
RSP Processes and Reports adapted to SAP HANA Database
With this plan RSP will help in the areas of Download, Installation, Go-Live Check, Monitoring, Upgrade and Support for SAP Business One both   on SQL Server and HANA.
But like me (non-SAP B1 Consultant) many of you have the question what is RSP and how it helps in support? Here I have tried to gather all information.
What is Remote Support Platform for SAP Business One?
The remote support platform for SAP Business One is designed to protect a SAP Business One installation by providing automated and remote support in a high-volume business.
The platform monitors the entire SAP Business One environment. By significantly reducing the time between the appearance, identification, and resolution of issues, the remote support platform for SAP Business One minimizes the impact on customer databases and processes.
Some Key Features of Remote Support Platform:
Showing alerts to SAP B1 Admin about the events which require their attention, such as low disk space, database backups, etc.
Incident Reports against the issues identified which require attention of SAP Support
Company Database Backup and Restore options
Regular fixes of Company Database inconsistencies
Check, Download and Install regular updates in SAP Business One
Upload Logs and required files to SAP Support or to Partner Support on regular basis
Some details about RSP Backup Management
Schedule daily, weekly, and monthly backups
Perform differential and full database backups
Back up transaction logs
Back up files to shared folders on a network
System Status Report through RSP
From June 1st 2013, it will be mandatory to install, configure and upload the System Status Report (SSR) from Remote Support Platform (RSP) for SAP Business One in order to receive support for messages of a technical nature (upgrades, performance & crashes, etc).
Database uploads only via RSP
From June 1st 2013 SAP Business One Support will only accept database uploads to SAP via remote support platform for SAP Business One. In certain exceptional circumstances STFP may be used but this will constitute a minority of cases.
Microsoft Windows PowerShell Scripting
In the remote support platform studio, you can create tasks using Microsoft Windows PowerShell scripting. PowerShell enables you to perform remote administrative tasks on customers’ Microsoft Windows operating systems, by providing full access to Component Object Model (COM) and Windows Management Instrumentation (WMI).Some Network Prerequisite for RSP
To achieve the internet connection test, you must allow port 80 for the RSP external communication
Disabling antivirus firewall or add the RSP to the trusted zone of the antivirus
Set the correct proxy
Disabling Windows firewall in the TP_link Wireless Configuration Utility
Want to now More about It Click Here :   Remote Support Platform for SAP Business One

Can't enable Remote Server Administration Tools

I have seen many people around the net having what seems to be this issue, but there are a few nuances that differ in my particular situation.
I have 2 'Windows 7 Sp1' machines on an AD domain. Functional level is 2003.
I downloaded and installed "Windows6.1-KB958830-x64-RefreshPkg.msu" on both PCs and the installation seemed to finish without errors, but when I go to enable the features it throws the error: "An error occurred, not all the features were successfully
changed."
I came across a solution that claimed I needed to reinstall the KB, I did so to no avail. I thought perhaps my download might be corrupt, so on the 2nd machine I downloaded directly to that PC, but got the same behavior.
I doubt that it is Group Policy related, because other machines (although they're XP) are in the same OUs as these machines and can run the admin tools. <Users are members of a Help Desk & frequently reset certain users' passwords.>
I'm not sure what to do next, especially since both of these computers are acting the same way.
# When I wrote this script only God & I knew what I was doing. # Now, only God Knows!
Don't retire technet
http://social.technet.microsoft.com/Forums/en-US/e5d501af-d4ea-4c0f-97c0-dfcef0192888/dont-retire-technet?forum=tnfeedback

Hi,
Please go to event log to check more information about this operation, you could find something under Windows Logs---Setup log.
According to your description, I suspect there would be some common issue existed in your both Windows 7 computers. Just boot into clean boot mode to check if you can turn on Remote Server Administration Tools components. This will avoid the software conflicts
during configuration.
If you have any feedback on our support, please click
here
Alex Zhao
TechNet Community Support

Upgrade to Windows 8.1 Pro from Windows 8 Pro causing issues with Remote Server Administration Tools

Last night I received the Windows 8.1 update and it has caused Remote Server Administration Tools to stop working. I tried to reinstall the tools using Windows8.1-KB2693643-x64.msu but get the following error:
Windows Update Standalone Installer
Installer encountered an error: 0x8007000d
The data is invalid.
In the event log I have the following error
Windows update could not be installed because of error 2147942413 "The data is invalid." (Command line: ""C:\WINDOWS\system32\wusa.exe" "C:\RSAT\Windows8.1-KB2693643-x64.msu" ")
System
Provider
[ Name]
Microsoft-Windows-WUSA
[ Guid]
{09608C12-C1DA-4104-A6FE-B959CF57560A}
EventID
3
Version
0
Level
2
Task
0
Opcode
0
Keywords
0x8000000000000000
TimeCreated
[ SystemTime]
2014-11-05T12:14:18.035865000Z
EventRecordID
1562
Correlation
Execution
[ ProcessID]
5224
[ ThreadID]
5132
Channel
Setup
Computer
removed
Security
[ UserID]
S-1-5-21-1644491937-764733703-854245398-1794
EventData
UpdateTitle
ErrorCode
2147942413
ErrorString
The data is invalid.
CommandLine
"C:\WINDOWS\system32\wusa.exe" "C:\RSAT\Windows8.1-KB2693643-x64.msu"
I did have the Remote Server Administration Tools installed previously when I was running windows 8 pro and everything was fine. I've tried to remove the older version but according to the below it isn't even installed and Remote Server Administration
Tools doesn't appear in Turn Windows features on or off.
c:\RSAT>dism /online /Get-Packages
Deployment Image Servicing and Management tool
Version: 6.3.9600.17031
Image Version: 6.3.9600.17031
Packages listing:
Package Identity : Microsoft-Windows-Client-LanguagePack-Package~31bf3856ad364e35~amd64~en-US~6.3.9600.16384
State : Installed
Release Type : Language Pack
Install Time : 24/09/2014 06:33
Package Identity : Microsoft-Windows-Embedded-EmbeddedLockdown-Package-TopLevel~31bf3856ad364e35~amd64~~7.3.9600.17116
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.3.9600.16384
State : Installed
Release Type : Foundation
Install Time : 22/08/2013 14:46
Package Identity : Package_for_KB2891214~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Update
Install Time : 05/11/2014 01:39
Package Identity : Package_for_KB2902816~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Update
Install Time : 05/11/2014 01:39
Package Identity : Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2920189~31bf3856ad364e35~amd64~~6.3.1.1
State : Installed
Release Type : Security Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2931358~31bf3856ad364e35~amd64~~6.3.1.2
State : Installed
Release Type : Security Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2931366~31bf3856ad364e35~amd64~~6.3.1.4
State : Installed
Release Type : Security Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2932046~31bf3856ad364e35~amd64~~6.3.1.5
State : Installed
Release Type : Feature Pack
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2934018~31bf3856ad364e35~amd64~~6.3.1.5
State : Installed
Release Type : Feature Pack
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2937220~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2937592~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Feature Pack
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2938439~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Feature Pack
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2938772~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2939153~31bf3856ad364e35~amd64~~6.3.1.1
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2939576~31bf3856ad364e35~amd64~~6.3.1.1
State : Installed
Release Type : Security Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2949621~31bf3856ad364e35~amd64~~6.3.2.0
State : Installed
Release Type : Hotfix
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2950153~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2954879~31bf3856ad364e35~amd64~~6.3.2.0
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2955164~31bf3856ad364e35~amd64~~6.3.1.3
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2956575~31bf3856ad364e35~amd64~~6.3.1.3
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2958262~31bf3856ad364e35~amd64~~6.3.1.2
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2958263~31bf3856ad364e35~amd64~~6.3.1.2
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2959626~31bf3856ad364e35~amd64~~6.3.3.0
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2959977~31bf3856ad364e35~amd64~~6.3.1.1
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2961072~31bf3856ad364e35~amd64~~6.3.1.1
State : Installed
Release Type : Security Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2962140~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2962872~31bf3856ad364e35~amd64~~6.3.1.4
State : Installed
Release Type : Security Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2964718~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Security Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2965142~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2965500~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2966407~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2966870~31bf3856ad364e35~amd64~~6.3.1.4
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2967162~31bf3856ad364e35~amd64~~6.3.1.1
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2968296~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Security Update
Install Time : 04/11/2014 17:56
Package Identity : Package_for_KB2968599~31bf3856ad364e35~amd64~~6.3.1.1
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2969817~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2971203~31bf3856ad364e35~amd64~~6.3.1.1
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2971850~31bf3856ad364e35~amd64~~6.3.1.2
State : Installed
Release Type : Security Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2972103~31bf3856ad364e35~amd64~~6.3.2.0
State : Installed
Release Type : Security Update
Install Time : 04/11/2014 17:56
Package Identity : Package_for_KB2972280~31bf3856ad364e35~amd64~~6.3.1.1
State : Installed
Release Type : Security Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2973201~31bf3856ad364e35~amd64~~6.3.1.3
State : Installed
Release Type : Security Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2973351~31bf3856ad364e35~amd64~~6.3.2.0
State : Installed
Release Type : Security Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2974008~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2975061~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Update
Install Time : 24/09/2014 07:11
Package Identity : Package_for_KB2975719~31bf3856ad364e35~amd64~~6.3.1.8
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2976978~31bf3856ad364e35~amd64~~6.3.2.1
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2977292~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Security Update
Install Time : 04/11/2014 17:56
Package Identity : Package_for_KB2978041~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Security Update
Install Time : 04/11/2014 17:56
Package Identity : Package_for_KB2979573~31bf3856ad364e35~amd64~~6.3.1.1
State : Installed
Release Type : Security Update
Install Time : 04/11/2014 17:56
Package Identity : Package_for_KB2979576~31bf3856ad364e35~amd64~~6.3.1.1
State : Installed
Release Type : Security Update
Install Time : 04/11/2014 17:56
Package Identity : Package_for_KB2979582~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2980654~31bf3856ad364e35~amd64~~6.3.1.2
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2987107~31bf3856ad364e35~amd64~~6.3.1.4
State : Installed
Release Type : Security Update
Install Time : 04/11/2014 17:56
Package Identity : Package_for_KB2989542~31bf3856ad364e35~amd64~~6.3.1.2
State : Installed
Release Type : Update
Install Time : 04/11/2014 17:56
Package Identity : Package_for_KB2990532~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2993651~31bf3856ad364e35~amd64~~6.3.1.2
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2998174~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Update
Install Time : 04/11/2014 17:56
Package Identity : Package_for_KB3000061~31bf3856ad364e35~amd64~~6.3.1.2
State : Installed
Release Type : Security Update
Install Time : 04/11/2014 17:56
Package Identity : Package_for_KB3000869~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Security Update
Install Time : 04/11/2014 17:56
Package Identity : Package_for_KB3000988~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Update
Install Time : 04/11/2014 17:56
The operation completed successfully.
Any help on this issue would be appreciated, if you need any further information please let me know.
Thanks

SeniorInternet,
I’ve seen this issue in the past and it occurred because the file was corrupted.
It’s possible that something went wrong when downloading it originally on your newly upgraded machine.
Try downloading
KB2693643 again from another machine and install it.
Hope this helps!
Mike
Windows Outreach Team – IT Pro
Windows for IT Pros on TechNet

Unable to install Remote Server Administration Tools for Windows 8 Release Preview on RTM 8 Enterprise

Unable to install Remote Server Administration Tools for Windows 8 Release Preview on RTM 8 Enterprise
Standalone installer available here
http://www.microsoft.com/en-us/download/details.aspx?id=28972
fails with error code 0x80004005
Is this because my installation has issues, or would the admin pack files be updated for RTM?
Thank you in advance for any insight

Found the solution here:
http://social.technet.microsoft.com/Forums/en-US/w8itprogeneral/thread/6d8745e0-c4c1-463a-b4bb-09f6c9c22527
Workaround:
Download the RSAT package intended for Windows 8 Release Preview: http://www.microsoft.com/en-us/download/details.aspx?id=28972
Extract the .msu file with a tool such as 7-Zip.
Open an Admin command prompt and change directory to where you extracted the .msu.
Run the following command to install (if x86 you probably have a different .xml filename): pkgmgr /n:Windows6.2-KB2693643-x64.xml
Wait a while. You can look in task manager for pkgmgr. When it disappears, the installation is done.
Use the tools as per usual.

What is support desk tool?

Dear SAP Experts,
What is support desk tool?
And How can I execute it?
Thanks and Best Regards,
Zilla

Hello Zila,
Support desk tool is an application that check the configuration of your system and collect informationabout your SAP NetWeaver BI installation.
There is a note that explains this as well as how to execute it. Please, see 937697.
I hope this helps you.
Kind regards,
Blanca

Looking for an unattended over the internet remote support solution

Did you look into ScreenConnect?

Hello everyone... I've read some discussions today regarding remote support tools. My background comes from an older version of Kaseya (perhaps 5 or earlier), some experience with GFIMax, and Bomgar. I have changed jobs and am looking for a similar solution for the company I am at to replace the current Kaseya implementation being managed by a vendor. We have less than 15 workstations/servers to maintain. I took a look at Remote Utilities this afternoon as well as DameWare and while I lean more towards DameWare, they do not support unattended remote access at this time. Remote Utilities looks like a good solution provided I install an RU server somewhere in the building. I was looking for a solution similar to Kaseya or GFI whereby there is a cloud based console that the agents check in to that I have access to from anywhere.Are there...
This topic first appeared in the Spiceworks Community

VS 2013 Build tools installation fails with error "Signature or catalog could not be verified"

VS 2013 ultimate - Build tools installation fails with error "Signature or catalog could not be verified" for MSBuild assemblies. Any idea what could be the problem?
Thanks
NM

Hello,
Do you mean you are trying to use this tool:
https://www.microsoft.com/en-us/download/details.aspx?id=40760
Can you navigate to your %temp% folder and filter by date to see the log of the Build tool?
I want to know which assemblies failed to be verified.
By the way, since MSBuild is embed in Visual Studio why you want to install this again? Do you have any error about this Build Tool when you install Visual Studio 2013 Ultimate?
“Signature or catalog could not be verified” is always related to corrupt source
, please double check you have a healthy network and then try the web installer again.
Best regards,
Barry
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Exchange 2013 management tools installation on windows 2012 standard edition gives error.

Exchange 2013 management tools installation on windows 2012 standard edition gives following error.
Does anyone observed this issue ?
Error:
The Exchange management tools are supported on servers running Windows Server 2012 and Windows Server 2008 R2 SP1 or later, and also on Windows 8 and Windows 7 client computers.
For more information, visit: http://technet.microsoft.com/library(EXCHG.150)/ms.exch.setupreadiness.ValidOSVersionForAdminTools.aspx
My Test lab is having
Exchange 2013 installed (xyz.local) domain and working fine.
Now i am installing Exchange Management tools on server which is member of (xyz.local) Domain (base OS : Windows 2012 standard edition : Windows updated)
Best Regards
sameer Prabhune

Hi Sprabhune,
It should work.
Did you install the tool by GUI or cmd?
Please select "Automatically install Windows Server roles and features that are required to install Exchange Server" to have the Setup wizard install required Windows prerequisites.
If possible, please try to install the tool on Windows 7/8 client to test.
Exchange 2013 Prerequisites
http://technet.microsoft.com/en-us/library/bb691354.aspx
Frank Wang
TechNet Community Support

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