Remote Support Platform Latest News

Maintenance of remote support platform 2.3 for SAP Business One ended on December 31, 2011. As a consequence, no more patch or enhancement will be delivered for that version. SAP recommends that you upgrade all your customers to remote support platform 2.4 PL03 which is currently the latest version available. For a smooth upgrade, we recommend using the auto-upgrade functionality in remote support platform for SAP Business One, which allows a seamless upgrade to the latest version of the product. Partners however need to need to re-install their remote system platform in order to get the Support Studio as well.
Remote support platform 2.4 for SAP Business One is in unrestricted shipment. The new version, besides a refreshed user interface, offers an initialization wizard to fasten deployment for customers, a customized solution to improve the cooperation with the support organization, as well as improved security options. With version 2.4, we also introduce the remote support platform Studio that allows partners to publish and assign tasks to customers. Check out the document "Whatu2019s new in remote support platform 2.4" for details.
SAP highly recommends installing or upgrading to the new RSP release to benefit from our support offering.

Hi,
Welcome you post on the forum.
Have you checked administrator guide of the RSP ?
Thanks,
Gordon

Similar Messages

  • Know more detail about the Remote Support Platform for SAP Business One ?

    SAP Business One 9.1 is about to release this year and we can see in the feature enhancements that a significant update is planned in the Remote Support Platform for SAP Business One, more commonly known as RSP. Let’s have a quick look what update is planned for RSP in version 9.1:
    Enhancements planned in Remote Support Platform for SAP Business One 9.1
    RSP is planned to support both SAP Business One on Microsoft SQL Server as well as SAP Business One on HANA Database
    RSP Processes and Reports adapted to SAP HANA Database
    With this plan RSP will help in the areas of Download, Installation, Go-Live Check, Monitoring, Upgrade and Support for SAP Business One both   on SQL Server and HANA.
    But like me (non-SAP B1 Consultant) many of you have the question what is RSP and how it helps in support? Here I have tried to gather all information.
    What is Remote Support Platform for SAP Business One?
    The remote support platform for SAP Business One is designed to protect a SAP Business One installation by providing automated and remote support in a high-volume business.
    The platform monitors the entire SAP Business One environment. By significantly reducing the time between the appearance, identification, and resolution of issues, the remote support platform for SAP Business One minimizes the impact on customer databases and processes.
    Some Key Features of Remote Support Platform:
    Showing alerts to SAP B1 Admin about the events which require their attention, such as low disk space, database backups, etc.
    Incident Reports against the issues identified which require attention of SAP Support
    Company Database Backup and Restore options
    Regular fixes of Company Database inconsistencies
    Check, Download and Install regular updates in SAP Business One
    Upload Logs and required files to SAP Support or to Partner Support on regular basis
    Some details about RSP Backup Management
    Schedule daily, weekly, and monthly backups
    Perform differential and full database backups
    Back up transaction logs
    Back up files to shared folders on a network
    System Status Report through RSP
    From June 1st 2013, it will be mandatory to install, configure and upload the System Status Report (SSR) from Remote Support Platform (RSP) for SAP Business One in order to receive support for messages of a technical nature (upgrades, performance & crashes, etc).
    Database uploads only via RSP
    From June 1st 2013 SAP Business One Support will only accept database uploads to SAP via remote support platform for SAP Business One. In certain exceptional circumstances STFP may be used but this will constitute a minority of cases.
    Microsoft Windows PowerShell Scripting
    In the remote support platform studio, you can create tasks using Microsoft Windows PowerShell scripting. PowerShell enables you to perform remote administrative tasks on customers’ Microsoft Windows operating systems, by providing full access to Component Object Model (COM) and Windows Management Instrumentation (WMI).Some Network Prerequisite for RSP
    To achieve the internet connection test, you must allow port 80 for the RSP external communication
    Disabling antivirus firewall or add the RSP to the trusted zone of the antivirus
    Set the correct proxy
    Disabling Windows firewall in the TP_link Wireless Configuration Utility
    Want to now More about It Click Here :   Remote Support Platform for SAP Business One

    SAP Business One 9.1 is about to release this year and we can see in the feature enhancements that a significant update is planned in the Remote Support Platform for SAP Business One, more commonly known as RSP. Let’s have a quick look what update is planned for RSP in version 9.1:
    Enhancements planned in Remote Support Platform for SAP Business One 9.1
    RSP is planned to support both SAP Business One on Microsoft SQL Server as well as SAP Business One on HANA Database
    RSP Processes and Reports adapted to SAP HANA Database
    With this plan RSP will help in the areas of Download, Installation, Go-Live Check, Monitoring, Upgrade and Support for SAP Business One both   on SQL Server and HANA.
    But like me (non-SAP B1 Consultant) many of you have the question what is RSP and how it helps in support? Here I have tried to gather all information.
    What is Remote Support Platform for SAP Business One?
    The remote support platform for SAP Business One is designed to protect a SAP Business One installation by providing automated and remote support in a high-volume business.
    The platform monitors the entire SAP Business One environment. By significantly reducing the time between the appearance, identification, and resolution of issues, the remote support platform for SAP Business One minimizes the impact on customer databases and processes.
    Some Key Features of Remote Support Platform:
    Showing alerts to SAP B1 Admin about the events which require their attention, such as low disk space, database backups, etc.
    Incident Reports against the issues identified which require attention of SAP Support
    Company Database Backup and Restore options
    Regular fixes of Company Database inconsistencies
    Check, Download and Install regular updates in SAP Business One
    Upload Logs and required files to SAP Support or to Partner Support on regular basis
    Some details about RSP Backup Management
    Schedule daily, weekly, and monthly backups
    Perform differential and full database backups
    Back up transaction logs
    Back up files to shared folders on a network
    System Status Report through RSP
    From June 1st 2013, it will be mandatory to install, configure and upload the System Status Report (SSR) from Remote Support Platform (RSP) for SAP Business One in order to receive support for messages of a technical nature (upgrades, performance & crashes, etc).
    Database uploads only via RSP
    From June 1st 2013 SAP Business One Support will only accept database uploads to SAP via remote support platform for SAP Business One. In certain exceptional circumstances STFP may be used but this will constitute a minority of cases.
    Microsoft Windows PowerShell Scripting
    In the remote support platform studio, you can create tasks using Microsoft Windows PowerShell scripting. PowerShell enables you to perform remote administrative tasks on customers’ Microsoft Windows operating systems, by providing full access to Component Object Model (COM) and Windows Management Instrumentation (WMI).Some Network Prerequisite for RSP
    To achieve the internet connection test, you must allow port 80 for the RSP external communication
    Disabling antivirus firewall or add the RSP to the trusted zone of the antivirus
    Set the correct proxy
    Disabling Windows firewall in the TP_link Wireless Configuration Utility
    Want to now More about It Click Here :   Remote Support Platform for SAP Business One

  • Agent console in Remote Support Platform

    Hi Experts,
    What is agent console in Remote Support platform?Also in the active task when you view the task there is an option named communication in the communication tab there is an option of customize so what is the reason behind it.
    Thanks in advance -
    Mona.

    Hello,
    RSP consists of the following two applications:
    1. RSP Agent Service - This is a windows service, instantly running on a server (preferably SAP Business One server machine). The service itself does not have any UI, it is a background process. This is the "application logic".
    2. RSP Agent Console - The console is the user interface to configure, manage and use the RSP service. It can connect to a locally installed RSP Agent service or to a remotely installed RSP Agent Service (within the company intranet).
    As for the communication settings in the task details:
    - Every  RSP task generates a report (XML file, HTML file) which is then sent by email to configured recipients or to SAP.
    - Communication channels specify, where, how and to whom the reports will be sent (email, SAP, saved locally to a directory).
    - By default, all tasks use the default settings configured in the RSP configuration.
    - The default settings can be overriden by the task specific configuration of communication channels. For example, for example you can configure the task to send the results to specific email recipients which are different from those configured in the RSP configuration. Or, you can turn off sending the results to SAP for a selected task. This way you can route results of task to relevant support people (experts) who are interested in them.
    If you have any more comments or questions, I will be happy to answer.
    Best regards
    Jan
    Product Management, SAP Business One

  • SBO Remote Support Platform - RDC?

    Dear Friends,
    Could you please share your experience with SBO Remote Support Platform?
    Regarding this, I would like to know that How we can give the SBO users support efficiently? i.e. By accessing the remote sandbox remotely, and demonstrate something or do some troubleshooting. Its should be basically RDC kind of functionalities.

    Your assumption is correct.  Remote Desktop Services or Terminal Server environment is needed.  Or you can use Citrix Server.
    Thanks,
    Gordon

  • Remote support platform 2.3. for SAP Business One

    Hallo,
    Am 29.11.2010 wurde die volle Verfügbarkeit der remote support platform 2.3. for SAP Business One (RSP) auf dem Service Market Place veröffentlicht.
    Hier in Kürze die Neuerungen:
    u2022 Möglichkeit des Hochladens einer Datenbank zum SAP Business One Produkt Support. Damit verbunden ist eine schnellere
      Lösungsfindung für ein geschildertes (Fehl)verhalten von SAP Business One
    u2022 Eingebauter automatischer Updatemechanismus für RSP u2013 kein zusätzlicher Konfigurations oder Wartungsaufwand nach
      einem PL Update der RSP mehr erforderlich
    u2022 Möglichkeit esines automatisierten Transfers von SAP Business One Patches direkt zum Kundenserver.
    u2022 RSP unterstützt nun auch SSL und STAR TLS für das versenden von Emails, somit können u.a. Googlemail, Hotmail oder
      andere bekannte Email Server zum Versenden der Emails benutzt werden
    u2022 Das überarbeitete Berichtslayout ermöglicht auf einfache Art und Weise zu erkennen welche Punkte des Berichts Beachtung
      verdienen. Auch werden im Vergleich zum zuletzt erstellten Bericht, geänderte Werte in Blau dargestellt
    u2022 Möglichkeit mehrere SAP Systemnummern (von Kunden) und Systemtypen (Produktiv-DB, Test-DB, Entwicklungs-DB) auf nur
      einer SQL Serverinstanz
    u2022 Neue Programwizards für bessere Interaktion der Benutzer mit RSP
    u2022 verbesserte E-mail Notifikationen
    u2022 und einiges mehr ...
    Wir möchten SAP Partner einladen unsere Produktseite zu besuchen um mehr über RSP zu erfahren. Für SAP Kunden ist die Seite leider nicht erreichbar, jedoch ist auch im Kundenportal eine entsprechende Informationsmöglichkeit vorgesehen.
    Wie möchten Sie ebenfalls ermutigen, uns Ihr Feedback, Ihre Eindrücke, Ihre Ideen und Anregungen uns für das nächste Release der RSP mitzuteilen.
    Mit freundlichen Grüßen
    Mario Schönberg

    Kevin, 你好。请问我应该如何去下载到这个软件呢。我有一张SBO2007的实施顾问的证书，登录的后，无法可以看到其他的path，但是无法下载RSP。

  • Remote Support Platform System Status Report

    RSP has been installed and the System status report run. I have checked the RSp documentation, Wiki and Blog, but am unable to determine how to action and improve the results.
    Key results of the report are indicated below:
    Database Information rating  - poor. 
    This is determined by : Depends on ratings in Database Version, SBO-COMMON transaction log size, Company Database Setting - Model, Company Database Setting - Grow Rating and Company Database Backup Statistic.
    Hardware Information u2013 acceptable.
    This is determined by :Depends on rating in Disk Space Statistic Acceptable.
    Can you please advise how these results can be investigated further, and improved? 
    Regards,
    Lisa

    Hi Lisa,
    If you scroll a bit more down within the System Status Report you will find just below the  Database Information rating the rating for
    Database Version
      -Poor rating: If DB server has any other version than specified in "Green" column
      -Acceptable: Never (this rating you should never get)
      -Excellent: If DB version is one of the following: 8.00.760 8.00.2039 9.00.1399 9.00.2047 9.00.* 10.00.['' means any number]
       Please note the Db version you can get easily by running the following query within SQL Management Studio
       SELECT @@VERSION
    SBO-COMMON transaction log size
      -Poor rating: If size of SBO-Common DB log file is bigger than 1000M
      -Acceptable: If size of SBO-Common DB is between 250M and 1000M
      -Excellent:If size of SBO-Common DB is smaller than 250M
       Note: Shrinking the DB might improve the results. Another solution could be while patching the whole system: 1.Backing up
       the DB, delete it and carry out the upgrade as usual. It will create a new SBO-Common
    Please get the ratings for
    Company Database Setting - Model
    Company Database Setting - Grow Rating
    Company Database Backup Statistic
    Disk Space Statistic
    from the attached example of a System Status Report.
    In case something is not clear enough explained, we are looking for feedback in order to make the System Status Report more userfriendly.
    Kind regards
    Mario
    Edited by: Mario Schoenberg on Feb 24, 2010 7:42 AM
    Attachment renamed

  • Remote support platform password reset

    The RSP has been installed ona server - the IT manager can not remember the username and password.
    How and where can this username and password be reset?
    Cheers Lisa

    Hi Lisa,
    The only way you might have is to deinstall RSP in order to install it again. This time remembering the password properly.
    Just use Add/remove program feature of Windows OS. Do not delete anything else! Then you'll have less to reconfigure.
    Best regards
    Mario

  • Remote Support Platform

    Hello,
    I have a question concerning one of the functionalities offered by RSP:
    I've read that RSP sends notifications whenever an issue is discovered, for example SQL Server is not running anymore, the disk space is poor, or there is an old database backup.
    My question is How can I configure RSP such that it detects those issues and sends notifications?
    Thank you.

    Hi,
    Have you gone through this already: RSP module ?
    Thanks,
    Gordon

  • Remote support- RSP Agent Console

    I have installed this. now when i open it, it askes for user id and password. by default it takes user id "Admin" but in password it doesn't accept as "manager" but could be the password.

    Have you checked this thread? 
    Re: Remote support platform for SAP Business One has been released!
    You may go to lading page for RSP and find the info you need.
    Thanks,
    Gordon

  • Why Apple don't systematically support the latest version of OpenGL and OpenCL with a new OS release?

    Why Apple don't systematically support the latest version of OpenGL and OpenCL with a new OS release?

    Maybe because it's necessary to build on a version that's been out long enough to be stable before releasing? Who knows?
    Are there specific features you're missing?

  • I have a six year oldG4 laptop which will not support the latest free Adobe flashdrive.  Can I upgrade to the latest OS X?

    I have a G4 iBook which cannot support/download the new Adobe Flash update.  Can I upgrade to the latest OSX?

    Can I upgrade to the latest OSX?
    No. It may possibly run leopard OS 10.5 but that would be as far as you can take a PPC Mac.
    As regards Flash Player:
    You can check here:  http://www.adobe.com/products/flash/about/  to see which version you should install for your Mac and OS. Note that version 10,1,102,64 is the last version available to PPC Mac users*. The latest version, 10.2.152.25, 10.3.x beta, or later, is for Intel Macs only, as Adobe no longer support the PPC platform. Version 11.0.1.152 is for Lion.
    * Unhelpfully, if you want the last version for PPC Macs, you need to go here:  http://kb2.adobe.com/cps/142/tn_14266.html  and scroll down to 'Archived Versions/Older Archives'. Flash Player 10.1.102.64 is the one you download. More information here:  http://kb2.adobe.com/cps/838/cpsid_83808.html
    You should first uninstall any previous version of Flash Player, using the uninstaller from here (make sure you use the correct one!):
    http://kb2.adobe.com/cps/909/cpsid_90906.html
    and also that you follow the instructions closely, such as closing ALL applications first before installing. You must also carry out a permission repair after installing anything from Adobe.
    (If you are running a PPC Mac with Flash Player 10.1.102.64 and are having problems with watching videos on FaceBook or other sites, contributor Texas Mac Man suggests the following solution which fools the site into thinking that you are running the latest version:)
    Download this http://www.steelbin.com/FPforFBPPC.zip to your desktop, unzip it, and replace the current Flash Player plug-in which is in your main/Library/Internet Plug-Ins folder, (not the user Library). Save the old one just in case this one doesn't work.

  • Remote Support Component Features Video

    Please check out the new remote support component features video.  The video is around 7 minutes long and provides a general overview of the functionlity included with the add-on.
    http://www.youtube.com/watch?v=okjbnjAvkJ8

    Some additional input in addition to Henry's
    1) I see content for Businessobjects XI 3.1, what about 4?
    Support for BI Platform 4.x is targeted for Q2 2012
    2) I do not see any content to monitor Data Services and databases connected to data services?
    Support for database monitoring (database specific metrics) is planned for a future version.  However, you can monitor the database process itself along with operating system metrics such as cpu, memory, disk i/o, network stats etc.  With Solution Manager however, you can monitor database internals via dbacockpit tool.
    4) Is there any content to monitor disk space, database instances, database sizes/growth?
    See #2
    3) Is it possible to create dashboards, add content of your own for monitoring anything not provided as shown above?
    Yes, however you need to purchase a license for CA Wily Introscope.  The remote support component is totally free therefore its a view only version.  However, with a CA license you may customize or add content as you see fit.
    The enhancement you request is already planned however if you could go to the [Idea Place|https://cw.sdn.sap.com/cw/community/ideas/businessanalytics/sbo_rsc] and vote for this enhancement it will certainly help increase the priority.
    If you have more queries or concerns please feel free to post more feedback.
    Thanks,
    Toby Johnston
    SAP America, Inc.

  • Attempted repair of 3.5.1 database yields message that it may "...remove data supported only in newer versions..."

    After starting Aperture with Command+Option keys, and being presented Photo Library First Aid, then choosing Repair Database radio button, then clicking on Repair --- I am presented with a dailogue: 
    "This library has been opened with a newer version of Aperture.
    Repairing the library using this version of Aperture may remove data supported only in newer versions of Aperture."
    This does not add up, as I am running 3.5.1, which is the newest version.
    So, I am concerned about running the repair.
    Thoughts?
    Richard

    Richard, I am seeing the same. For some libraries Aperture seems to be confused about the version:
    My Aperture version is 3.5.1, the library is version 3.5.1, but still I am getting this message when trying to repair, even after repeated repairs.
    The repair does not seem to cause any harm, however, but I cannot recommend it as safe, as long as we do not know, what is causing this.
    I am seeing this only for libraries, that have been opened by the latest iPhoto 9.5.1. Is that the same for your Aperture libraries?
    -- Léonie
    Added: Repeated "Repair" does not help, but after one "rebuild", the version number will revert to normal and stick, and the warning is gone. But don't try to "rebuild" without first updating your backup of the Aperture library.

  • Updating podcasts to just the latest "new" one

    I used to have my podcasts set to manual and when I wanted new ones, I only wanted the latest new one. Not all of them as I dont have the time  for them all.
    I used to be able to downlaod them that way until iTunes 11. I have it set still to manually download the lasted new one only, but it downloads them all. I get a hundred or so,
    How do I get it back to how it once was?
    Please!!

    I also emailed Apple for help with this and they recommended this forum. I read that there are a lot of problems with podcasts with iTunes ver 11.
    I have mine set to manual with downloading the most recent one. But when I click update it downloads all that are available. Not just the newest like I have it set at.
    There is also a download arrow - I guess it is - but my number of podcasts change to add all of those to my total.With a complete Blue dot beside them. But when it downloads it seems like it only downloads the one but the total is changed showing I have them all.
    Does ANYONE know how this works now.
    You would think there are some apple people that can help with this but the fellow that emailed me from Apple Support had no idea at all about podcasts and their settings and how it works.
    What a shame - podcasts are a huge part of the iphone experience.
    Very disappointed!!

  • Hi all, can I please set the "latest news" to Australia not UK News

    Hi all, can I please set the "latest news" to Australia not UK News.
    Thanks Stephen

    See:
    *https://support.mozilla.org/kb/How+to+change+the+Latest+Headlines+feed

Maybe you are looking for