Remote support platform password reset

The RSP has been installed ona server - the IT manager can not remember the username and password.
How and where can this username and password be reset?
Cheers Lisa

Hi Lisa,
The only way you might have is to deinstall RSP in order to install it again. This time remembering the password properly.
Just use Add/remove program feature of Windows OS. Do not delete anything else! Then you'll have less to reconfigure.
Best regards
Mario

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Need remote lock and password reset

This question is in regards to this thread:
https://social.technet.microsoft.com/Forums/windows/en-US/499f83d0-36f8-4f29-a4ce-e32f76632c90/intunesccm-mobile-application-management?forum=microsoftintuneprod
-We currently have ConfigMgr 2012 R2 and want to start using Intune to support company owned iOS devices.
-We must have the ability to perform remote lock and password reset on our iOS devices.
-According to this link https://technet.microsoft.com/en-us/library/dn600286.aspx this is not possible with ConfigMgr integration. So I assume this means I
should NOT integrate Intune with our ConfigMgr right now, correct? And according to the response referenced above, Microsoft plans on erasing this disparity in the future, so I guess I should just wait until then and use Intune standalone until
then? correct? But at some point it should be safe to do so, correct?
While I am not in this position, it appears that when you are setting up Intune with ConfigMgr you get to a point of no return where you "Set the Mobile Device Management Authority" and the prompt says this is permanent. For those that
have integrated ConfigMgr, does that mean they are stuck and have no option to change to using Intune only to get these features?
I setup ADFS/WAProxy for SSO for Intune. I can still use that without ConfigMgr integration right?
On a different note, is the on-premises connector for Exchange a requirement for Intune? I have seen several tutorial for installing Intune that do not mention this step.
https://technet.microsoft.com/en-us/library/eb9618d2-dc90-48be-b921-8044b7e693ac#bkmk_EX_OP

Hi,
I guess the first question is really up to your company requirements and how long you can wait. as there are now communicated time of release of that feature it is hard to say if it is worth it.
Exchange connector in SCCM 2012, no, Exchnage on premise connector for Conditional Access in Intune, if you want to use that feature yes you need it but you can use Intune without it.
Yes, you can use ADFS/WAP for Intune standalone as well.
Regards,
Jörgen
-- My System Center blog ccmexec.com -- Twitter
@ccmexec

Know more detail about the Remote Support Platform for SAP Business One ?

SAP Business One 9.1 is about to release this year and we can see in the feature enhancements that a significant update is planned in the Remote Support Platform for SAP Business One, more commonly known as RSP. Let’s have a quick look what update is planned for RSP in version 9.1:
Enhancements planned in Remote Support Platform for SAP Business One 9.1
RSP is planned to support both SAP Business One on Microsoft SQL Server as well as SAP Business One on HANA Database
RSP Processes and Reports adapted to SAP HANA Database
With this plan RSP will help in the areas of Download, Installation, Go-Live Check, Monitoring, Upgrade and Support for SAP Business One both   on SQL Server and HANA.
But like me (non-SAP B1 Consultant) many of you have the question what is RSP and how it helps in support? Here I have tried to gather all information.
What is Remote Support Platform for SAP Business One?
The remote support platform for SAP Business One is designed to protect a SAP Business One installation by providing automated and remote support in a high-volume business.
The platform monitors the entire SAP Business One environment. By significantly reducing the time between the appearance, identification, and resolution of issues, the remote support platform for SAP Business One minimizes the impact on customer databases and processes.
Some Key Features of Remote Support Platform:
Showing alerts to SAP B1 Admin about the events which require their attention, such as low disk space, database backups, etc.
Incident Reports against the issues identified which require attention of SAP Support
Company Database Backup and Restore options
Regular fixes of Company Database inconsistencies
Check, Download and Install regular updates in SAP Business One
Upload Logs and required files to SAP Support or to Partner Support on regular basis
Some details about RSP Backup Management
Schedule daily, weekly, and monthly backups
Perform differential and full database backups
Back up transaction logs
Back up files to shared folders on a network
System Status Report through RSP
From June 1st 2013, it will be mandatory to install, configure and upload the System Status Report (SSR) from Remote Support Platform (RSP) for SAP Business One in order to receive support for messages of a technical nature (upgrades, performance & crashes, etc).
Database uploads only via RSP
From June 1st 2013 SAP Business One Support will only accept database uploads to SAP via remote support platform for SAP Business One. In certain exceptional circumstances STFP may be used but this will constitute a minority of cases.
Microsoft Windows PowerShell Scripting
In the remote support platform studio, you can create tasks using Microsoft Windows PowerShell scripting. PowerShell enables you to perform remote administrative tasks on customers’ Microsoft Windows operating systems, by providing full access to Component Object Model (COM) and Windows Management Instrumentation (WMI).Some Network Prerequisite for RSP
To achieve the internet connection test, you must allow port 80 for the RSP external communication
Disabling antivirus firewall or add the RSP to the trusted zone of the antivirus
Set the correct proxy
Disabling Windows firewall in the TP_link Wireless Configuration Utility
Want to now More about It Click Here :   Remote Support Platform for SAP Business One

SAP Business One 9.1 is about to release this year and we can see in the feature enhancements that a significant update is planned in the Remote Support Platform for SAP Business One, more commonly known as RSP. Let’s have a quick look what update is planned for RSP in version 9.1:
Enhancements planned in Remote Support Platform for SAP Business One 9.1
RSP is planned to support both SAP Business One on Microsoft SQL Server as well as SAP Business One on HANA Database
RSP Processes and Reports adapted to SAP HANA Database
With this plan RSP will help in the areas of Download, Installation, Go-Live Check, Monitoring, Upgrade and Support for SAP Business One both   on SQL Server and HANA.
But like me (non-SAP B1 Consultant) many of you have the question what is RSP and how it helps in support? Here I have tried to gather all information.
What is Remote Support Platform for SAP Business One?
The remote support platform for SAP Business One is designed to protect a SAP Business One installation by providing automated and remote support in a high-volume business.
The platform monitors the entire SAP Business One environment. By significantly reducing the time between the appearance, identification, and resolution of issues, the remote support platform for SAP Business One minimizes the impact on customer databases and processes.
Some Key Features of Remote Support Platform:
Showing alerts to SAP B1 Admin about the events which require their attention, such as low disk space, database backups, etc.
Incident Reports against the issues identified which require attention of SAP Support
Company Database Backup and Restore options
Regular fixes of Company Database inconsistencies
Check, Download and Install regular updates in SAP Business One
Upload Logs and required files to SAP Support or to Partner Support on regular basis
Some details about RSP Backup Management
Schedule daily, weekly, and monthly backups
Perform differential and full database backups
Back up transaction logs
Back up files to shared folders on a network
System Status Report through RSP
From June 1st 2013, it will be mandatory to install, configure and upload the System Status Report (SSR) from Remote Support Platform (RSP) for SAP Business One in order to receive support for messages of a technical nature (upgrades, performance & crashes, etc).
Database uploads only via RSP
From June 1st 2013 SAP Business One Support will only accept database uploads to SAP via remote support platform for SAP Business One. In certain exceptional circumstances STFP may be used but this will constitute a minority of cases.
Microsoft Windows PowerShell Scripting
In the remote support platform studio, you can create tasks using Microsoft Windows PowerShell scripting. PowerShell enables you to perform remote administrative tasks on customers’ Microsoft Windows operating systems, by providing full access to Component Object Model (COM) and Windows Management Instrumentation (WMI).Some Network Prerequisite for RSP
To achieve the internet connection test, you must allow port 80 for the RSP external communication
Disabling antivirus firewall or add the RSP to the trusted zone of the antivirus
Set the correct proxy
Disabling Windows firewall in the TP_link Wireless Configuration Utility
Want to now More about It Click Here :   Remote Support Platform for SAP Business One

Agent console in Remote Support Platform

Hi Experts,
What is agent console in Remote Support platform?Also in the active task when you view the task there is an option named communication in the communication tab there is an option of customize so what is the reason behind it.
Thanks in advance -
Mona.

Hello,
RSP consists of the following two applications:
1. RSP Agent Service - This is a windows service, instantly running on a server (preferably SAP Business One server machine). The service itself does not have any UI, it is a background process. This is the "application logic".
2. RSP Agent Console - The console is the user interface to configure, manage and use the RSP service. It can connect to a locally installed RSP Agent service or to a remotely installed RSP Agent Service (within the company intranet).
As for the communication settings in the task details:
- Every RSP task generates a report (XML file, HTML file) which is then sent by email to configured recipients or to SAP.
- Communication channels specify, where, how and to whom the reports will be sent (email, SAP, saved locally to a directory).
- By default, all tasks use the default settings configured in the RSP configuration.
- The default settings can be overriden by the task specific configuration of communication channels. For example, for example you can configure the task to send the results to specific email recipients which are different from those configured in the RSP configuration. Or, you can turn off sending the results to SAP for a selected task. This way you can route results of task to relevant support people (experts) who are interested in them.
If you have any more comments or questions, I will be happy to answer.
Best regards
Jan
Product Management, SAP Business One

SBO Remote Support Platform - RDC?

Dear Friends,
Could you please share your experience with SBO Remote Support Platform?
Regarding this, I would like to know that How we can give the SBO users support efficiently? i.e. By accessing the remote sandbox remotely, and demonstrate something or do some troubleshooting. Its should be basically RDC kind of functionalities.

Your assumption is correct. Remote Desktop Services or Terminal Server environment is needed. Or you can use Citrix Server.
Thanks,
Gordon

Remote Support Platform Latest News

Maintenance of remote support platform 2.3 for SAP Business One ended on December 31, 2011. As a consequence, no more patch or enhancement will be delivered for that version. SAP recommends that you upgrade all your customers to remote support platform 2.4 PL03 which is currently the latest version available. For a smooth upgrade, we recommend using the auto-upgrade functionality in remote support platform for SAP Business One, which allows a seamless upgrade to the latest version of the product. Partners however need to need to re-install their remote system platform in order to get the Support Studio as well.
Remote support platform 2.4 for SAP Business One is in unrestricted shipment. The new version, besides a refreshed user interface, offers an initialization wizard to fasten deployment for customers, a customized solution to improve the cooperation with the support organization, as well as improved security options. With version 2.4, we also introduce the remote support platform Studio that allows partners to publish and assign tasks to customers. Check out the document "Whatu2019s new in remote support platform 2.4" for details.
SAP highly recommends installing or upgrading to the new RSP release to benefit from our support offering.

Hi,
Welcome you post on the forum.
Have you checked administrator guide of the RSP ?
Thanks,
Gordon

Remote support platform 2.3. for SAP Business One

Hallo,
Am 29.11.2010 wurde die volle Verfügbarkeit der remote support platform 2.3. for SAP Business One (RSP) auf dem Service Market Place veröffentlicht.
Hier in Kürze die Neuerungen:
u2022 Möglichkeit des Hochladens einer Datenbank zum SAP Business One Produkt Support. Damit verbunden ist eine schnellere
Lösungsfindung für ein geschildertes (Fehl)verhalten von SAP Business One
u2022 Eingebauter automatischer Updatemechanismus für RSP u2013 kein zusätzlicher Konfigurations oder Wartungsaufwand nach
einem PL Update der RSP mehr erforderlich
u2022 Möglichkeit esines automatisierten Transfers von SAP Business One Patches direkt zum Kundenserver.
u2022 RSP unterstützt nun auch SSL und STAR TLS für das versenden von Emails, somit können u.a. Googlemail, Hotmail oder
andere bekannte Email Server zum Versenden der Emails benutzt werden
u2022 Das überarbeitete Berichtslayout ermöglicht auf einfache Art und Weise zu erkennen welche Punkte des Berichts Beachtung
verdienen. Auch werden im Vergleich zum zuletzt erstellten Bericht, geänderte Werte in Blau dargestellt
u2022 Möglichkeit mehrere SAP Systemnummern (von Kunden) und Systemtypen (Produktiv-DB, Test-DB, Entwicklungs-DB) auf nur
einer SQL Serverinstanz
u2022 Neue Programwizards für bessere Interaktion der Benutzer mit RSP
u2022 verbesserte E-mail Notifikationen
u2022 und einiges mehr ...
Wir möchten SAP Partner einladen unsere Produktseite zu besuchen um mehr über RSP zu erfahren. Für SAP Kunden ist die Seite leider nicht erreichbar, jedoch ist auch im Kundenportal eine entsprechende Informationsmöglichkeit vorgesehen.
Wie möchten Sie ebenfalls ermutigen, uns Ihr Feedback, Ihre Eindrücke, Ihre Ideen und Anregungen uns für das nächste Release der RSP mitzuteilen.
Mit freundlichen Grüßen
Mario Schönberg

Kevin, 你好。请问我应该如何去下载到这个软件呢。我有一张SBO2007的实施顾问的证书，登录的后，无法可以看到其他的path，但是无法下载RSP。

Support forum password reset email not received...

I'm trying to login to the support forums. I have my user name, rsmith79. What I thought was my password apparently isn't. I tried multiple times to get a password reset email sent to me but I haven't received one. And yes, I'm using the correct email address to request one. I was stuck having to create this new account. I want to get access to my old account. Please help.

Have we got a password reset feature now then ? <br />I had not noticed !
* EDIT yes link is https://support.mozilla.org/en-US/users/resendconfirmation <br /> and I imagine that may only work with the correct and original email account.
You only seem to have made one other post [/questions/816588], but that is now old and unanswered and was closed by this forums automated systems.
(Previous profile link [/user/397761 rsmith79] & [/users/edit current] )
Have you got any other questions you need answering ?

Remote Support Platform System Status Report

RSP has been installed and the System status report run. I have checked the RSp documentation, Wiki and Blog, but am unable to determine how to action and improve the results.
Key results of the report are indicated below:
Database Information rating - poor.
This is determined by : Depends on ratings in Database Version, SBO-COMMON transaction log size, Company Database Setting - Model, Company Database Setting - Grow Rating and Company Database Backup Statistic.
Hardware Information u2013 acceptable.
This is determined by :Depends on rating in Disk Space Statistic Acceptable.
Can you please advise how these results can be investigated further, and improved?
Regards,
Lisa

Hi Lisa,
If you scroll a bit more down within the System Status Report you will find just below the Database Information rating the rating for
Database Version
-Poor rating: If DB server has any other version than specified in "Green" column
-Acceptable: Never (this rating you should never get)
-Excellent: If DB version is one of the following: 8.00.760 8.00.2039 9.00.1399 9.00.2047 9.00.* 10.00.['' means any number]
   Please note the Db version you can get easily by running the following query within SQL Management Studio
   SELECT @@VERSION
SBO-COMMON transaction log size
-Poor rating: If size of SBO-Common DB log file is bigger than 1000M
-Acceptable: If size of SBO-Common DB is between 250M and 1000M
-Excellent:If size of SBO-Common DB is smaller than 250M
   Note: Shrinking the DB might improve the results. Another solution could be while patching the whole system: 1.Backing up
   the DB, delete it and carry out the upgrade as usual. It will create a new SBO-Common
Please get the ratings for
Company Database Setting - Model
Company Database Setting - Grow Rating
Company Database Backup Statistic
Disk Space Statistic
from the attached example of a System Status Report.
In case something is not clear enough explained, we are looking for feedback in order to make the System Status Report more userfriendly.
Kind regards
Mario
Edited by: Mario Schoenberg on Feb 24, 2010 7:42 AM
Attachment renamed

Remote Support Platform

Hello,
I have a question concerning one of the functionalities offered by RSP:
I've read that RSP sends notifications whenever an issue is discovered, for example SQL Server is not running anymore, the disk space is poor, or there is an old database backup.
My question is How can I configure RSP such that it detects those issues and sends notifications?
Thank you.

Hi,
Have you gone through this already: RSP module ?
Thanks,
Gordon

Remote support- RSP Agent Console

I have installed this. now when i open it, it askes for user id and password. by default it takes user id "Admin" but in password it doesn't accept as "manager" but could be the password.

Have you checked this thread?
Re: Remote support platform for SAP Business One has been released!
You may go to lading page for RSP and find the info you need.
Thanks,
Gordon

Password Reset- Get Support

Hi,
In ESS main log in screen, just below the 'Logon' button, there is a text saying 'Log in Problem' and a link saying 'Get Support'. I understand this is related to password reset for the employees themselves. Can anyone tell me where this configuration is done in EP?

[Help explained here|http://help.sap.com/saphelp_nw04s/helpdata/en/45/7e6313d8780dece10000000a11466f/content.htm]

Portal logon home page GET SUPPORT PASSWORD RESET

Hi ,
Urgently Needed help,
In portal logon welcome home page.
1) Welcome page appears
2) There is a link get Support.
3)In get support: How we can help drop down.
4)I selected Password Reset.
5)Entered the portal passwd,userid,last name ,frst name
6)details submitted
==============================
1)then a message comes : New passwd has assigned and sent by mail in Red color warning.
2)Where i need to configure Email-functionality so that i can receive the mail.
3) or user will get the mail.
please help it's Urgent
Regards
Vikas

Hi;
System Administration -> System Configuration
->UM Configuration
TAB: Notification E-Mails
Here you can configure the SMTP Server used by the
portal.
Hope this helps.

Mozilla support password reset fails

I had old account RichardBollinger with email  <e-mail removed>. My old password did not meet your new restrictions. Also, I could not use it to log in. Multiple password resets also failed. I would get the link and click on it. Then change my password. Then try to use in to login. No dice. Please delete that account as it has become corrupted. I will continue with this one. Please fix this problem before I run out of email addresses.

Hi Rick,
I just emailed you some information at that email address. Hope that helps!

Password Reset Support please

Hello there,
My current girlfriend split up with her partner many moons ago and part of the breakup deal was she was allowed to the mac.
However there is a password on the mac and she daren't log out because there are a number of memorys (photo's/Blog work that type of stuff) on the mac itself.
Been a PC user myself ( I await the stick and stones been thrown at me ) I have little knowledge of macs and I'm seeking advice on the matter.
Now I'm aware that you can use the OS C.D to reset the admin password, but what I fear is this will delete the files and photos that my girlfriend has on there.
So my question is does the OS C.D password reset work without deleting said files if so, is there away I can set up a transfer or like a LAN to another mac and copy the files over to the new one then reset the password?
I would like to thank you for your time in reading this message and I want to wish you all the best!
Thanks!

• So my question is does the OS C.D password reset work without deleting said files
Yes.
• if so, is there away I can set up a transfer or like a LAN to another mac and copy the files over to the new one then reset the password?
You connect the two macs (use wifi if you have to, it's slow,) with an ethernet cable (or firewire cable - if both Mac have fw), enable file sharing on both Macs, and just drag and drop between the Macs. That is the simplest network you can make. (You can use good old drag and drop for files, but you should not for applications.)
Oh, no need to feel too guilty about using a pc. There are lot's of people who have still not seen the light.

Remote support platform password reset

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