Remote support zone to customers

Hi,
We are looking to setup a remote support zone to different customers (more than 500) for our different software developers.
The type of connections to customers can be PSTN/ISDN dialup, PPTP and ipsec L2L connections.
We don't want that the connections can be initiated from within the local lan so we thought of having a DMZ with terminal server and workstations where the different teams can logon.
Different needs :
Terminal server & workstations (for debugging) in zone
One team can only access his customers from Terminal server and from his workstations.
AAA
We thought of using the new ISR routers for dialup and ipsec in combination with ACS.
For PPTP we still need a Windows server.
a few remarks : how is it possible to use ACS with auth-proxy if you let the users login to the same TS (so same source ip ?)
Can ACS be used together with the microsoft server for setting up PPTP connections ?
Any ideas about architecture and a secure zone are welcome.
Regards,
Kristine

As far as I know, you cannot use ACS with auth-proxy

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Know more detail about the Remote Support Platform for SAP Business One ?

SAP Business One 9.1 is about to release this year and we can see in the feature enhancements that a significant update is planned in the Remote Support Platform for SAP Business One, more commonly known as RSP. Let’s have a quick look what update is planned for RSP in version 9.1:
Enhancements planned in Remote Support Platform for SAP Business One 9.1
RSP is planned to support both SAP Business One on Microsoft SQL Server as well as SAP Business One on HANA Database
RSP Processes and Reports adapted to SAP HANA Database
With this plan RSP will help in the areas of Download, Installation, Go-Live Check, Monitoring, Upgrade and Support for SAP Business One both   on SQL Server and HANA.
But like me (non-SAP B1 Consultant) many of you have the question what is RSP and how it helps in support? Here I have tried to gather all information.
What is Remote Support Platform for SAP Business One?
The remote support platform for SAP Business One is designed to protect a SAP Business One installation by providing automated and remote support in a high-volume business.
The platform monitors the entire SAP Business One environment. By significantly reducing the time between the appearance, identification, and resolution of issues, the remote support platform for SAP Business One minimizes the impact on customer databases and processes.
Some Key Features of Remote Support Platform:
Showing alerts to SAP B1 Admin about the events which require their attention, such as low disk space, database backups, etc.
Incident Reports against the issues identified which require attention of SAP Support
Company Database Backup and Restore options
Regular fixes of Company Database inconsistencies
Check, Download and Install regular updates in SAP Business One
Upload Logs and required files to SAP Support or to Partner Support on regular basis
Some details about RSP Backup Management
Schedule daily, weekly, and monthly backups
Perform differential and full database backups
Back up transaction logs
Back up files to shared folders on a network
System Status Report through RSP
From June 1st 2013, it will be mandatory to install, configure and upload the System Status Report (SSR) from Remote Support Platform (RSP) for SAP Business One in order to receive support for messages of a technical nature (upgrades, performance & crashes, etc).
Database uploads only via RSP
From June 1st 2013 SAP Business One Support will only accept database uploads to SAP via remote support platform for SAP Business One. In certain exceptional circumstances STFP may be used but this will constitute a minority of cases.
Microsoft Windows PowerShell Scripting
In the remote support platform studio, you can create tasks using Microsoft Windows PowerShell scripting. PowerShell enables you to perform remote administrative tasks on customers’ Microsoft Windows operating systems, by providing full access to Component Object Model (COM) and Windows Management Instrumentation (WMI).Some Network Prerequisite for RSP
To achieve the internet connection test, you must allow port 80 for the RSP external communication
Disabling antivirus firewall or add the RSP to the trusted zone of the antivirus
Set the correct proxy
Disabling Windows firewall in the TP_link Wireless Configuration Utility
Want to now More about It Click Here :   Remote Support Platform for SAP Business One

SAP Business One 9.1 is about to release this year and we can see in the feature enhancements that a significant update is planned in the Remote Support Platform for SAP Business One, more commonly known as RSP. Let’s have a quick look what update is planned for RSP in version 9.1:
Enhancements planned in Remote Support Platform for SAP Business One 9.1
RSP is planned to support both SAP Business One on Microsoft SQL Server as well as SAP Business One on HANA Database
RSP Processes and Reports adapted to SAP HANA Database
With this plan RSP will help in the areas of Download, Installation, Go-Live Check, Monitoring, Upgrade and Support for SAP Business One both   on SQL Server and HANA.
But like me (non-SAP B1 Consultant) many of you have the question what is RSP and how it helps in support? Here I have tried to gather all information.
What is Remote Support Platform for SAP Business One?
The remote support platform for SAP Business One is designed to protect a SAP Business One installation by providing automated and remote support in a high-volume business.
The platform monitors the entire SAP Business One environment. By significantly reducing the time between the appearance, identification, and resolution of issues, the remote support platform for SAP Business One minimizes the impact on customer databases and processes.
Some Key Features of Remote Support Platform:
Showing alerts to SAP B1 Admin about the events which require their attention, such as low disk space, database backups, etc.
Incident Reports against the issues identified which require attention of SAP Support
Company Database Backup and Restore options
Regular fixes of Company Database inconsistencies
Check, Download and Install regular updates in SAP Business One
Upload Logs and required files to SAP Support or to Partner Support on regular basis
Some details about RSP Backup Management
Schedule daily, weekly, and monthly backups
Perform differential and full database backups
Back up transaction logs
Back up files to shared folders on a network
System Status Report through RSP
From June 1st 2013, it will be mandatory to install, configure and upload the System Status Report (SSR) from Remote Support Platform (RSP) for SAP Business One in order to receive support for messages of a technical nature (upgrades, performance & crashes, etc).
Database uploads only via RSP
From June 1st 2013 SAP Business One Support will only accept database uploads to SAP via remote support platform for SAP Business One. In certain exceptional circumstances STFP may be used but this will constitute a minority of cases.
Microsoft Windows PowerShell Scripting
In the remote support platform studio, you can create tasks using Microsoft Windows PowerShell scripting. PowerShell enables you to perform remote administrative tasks on customers’ Microsoft Windows operating systems, by providing full access to Component Object Model (COM) and Windows Management Instrumentation (WMI).Some Network Prerequisite for RSP
To achieve the internet connection test, you must allow port 80 for the RSP external communication
Disabling antivirus firewall or add the RSP to the trusted zone of the antivirus
Set the correct proxy
Disabling Windows firewall in the TP_link Wireless Configuration Utility
Want to now More about It Click Here :   Remote Support Platform for SAP Business One

Remote Support Platform Latest News

Maintenance of remote support platform 2.3 for SAP Business One ended on December 31, 2011. As a consequence, no more patch or enhancement will be delivered for that version. SAP recommends that you upgrade all your customers to remote support platform 2.4 PL03 which is currently the latest version available. For a smooth upgrade, we recommend using the auto-upgrade functionality in remote support platform for SAP Business One, which allows a seamless upgrade to the latest version of the product. Partners however need to need to re-install their remote system platform in order to get the Support Studio as well.
Remote support platform 2.4 for SAP Business One is in unrestricted shipment. The new version, besides a refreshed user interface, offers an initialization wizard to fasten deployment for customers, a customized solution to improve the cooperation with the support organization, as well as improved security options. With version 2.4, we also introduce the remote support platform Studio that allows partners to publish and assign tasks to customers. Check out the document "Whatu2019s new in remote support platform 2.4" for details.
SAP highly recommends installing or upgrading to the new RSP release to benefit from our support offering.

Hi,
Welcome you post on the forum.
Have you checked administrator guide of the RSP ?
Thanks,
Gordon

Remote support options for iPad?

We're looking at the iPad as a possible solution for a specific business case. However, I'll need some way to provide remote support to the iPad users. I've looked for VNC type apps but everything I've found just enables the iPad to be a client that connects to and remotely controls another system.
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Since the OS on the iPad does not allow multitasking there is only one app running at a time. This would not allow a VNC server app to run.
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Clarification on the GSS-TSIG supported zone transfer in MS-DNS.

I have one clarification on the GSS-TSIG supported zone transfer in MS-DNS.
I tried the following scenario in zone transfer,
Configure my DNS server(supports GSS-TSIG algorithm for Zone transfer) as primary for a zone ‘test.com’
Configure MS-DNS as secondary server for the zone ‘test.com’.
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My clarification ,
Is MS-DNS supports GSS-TSIG supported Zone transfer ?
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Thanks for the clarification !!!
I have implemented RFC3645 in DDNS functionality for my DNS and DHCP servers. The
servers are supported in both Linux and windows platforms. This implementation
is working fine for both DNS and DHCP are in same platform, but does not work
in cross platform. <o:p></o:p>
Description:
I used the following setting<o:p></o:p>
DNS server
running in Win2008-R2 machine (RFC 3645 implements by using SSPI)<o:p></o:p>
DHCP server
running in RHL6.0 (RFC 3645 is implemented by using MIT GSS-API)<o:p></o:p>
KDC and AD
running in Win2008-r2 machine<o:p></o:p>
If I do an
DDNS update from DHCP to DNS then DDNS update will be succeeded , but the DDNS
response message validation in DHCP is failed.<o:p></o:p>
DHCP
------->DDNS update----------->DNS (Update success)<o:p></o:p>
(update
response failed in gss_verify_mic() ) DHCP<-------DDNS Response <----------DNS<o:p></o:p>
Error
message:<o:p></o:p>
gss_verify_mic
returned: A token had an invalid Message Integrity Check (MIC)<o:p></o:p>

Agent console in Remote Support Platform

Hi Experts,
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Thanks in advance -
Mona.

Hello,
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If you have any more comments or questions, I will be happy to answer.
Best regards
Jan
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Did you look into ScreenConnect?

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This topic first appeared in the Spiceworks Community

Remote support wanted

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As they say "time is money" and Im spending way to much time trouble shooting these days.
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Philip

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[1586550 - Remote support component SP2 troubleshooting master note|https://websmp130.sap-ag.de/sap/support/notes/1586550]
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Which Stereo Bluetooth headset with remote supports for Iphone3Gs??

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Hello thomulusmax,
Welcome to the BlackBerry Support Community Forums
As long as your device is running software version 4.2.2 or higher it supports A2DP. (You can verify this under Options >> About)
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Message Edited by FozzyBear on 08-21-2009 02:32 PM
-FB
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

Remote Support Component Features Video

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http://www.youtube.com/watch?v=okjbnjAvkJ8

Some additional input in addition to Henry's
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See #2
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Remote support zone to customers

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