Remote Update Manager missing exception apps

Hi all,
Can anyone explain to me why remote update manager or even the Update GUI does not include any of the exception deployed apps like Lightroom or Acrobat? I get users asking us to update these for us when they open the app as the pop up appears.
We have automated all the standard apps' updates via remote update manager but the cannot include the other exception ones. Can anyone help me with this one? I want to automate all the updates.
If it isn't implemented yet then I'd like it to be since we lock admin rights from our users for security reasons.
Thanks,
Josh.

Similar Messages

Remote update manager creative cloud app

Hello,
remote update manager won't update the creative cloud app for windows. Is it intended, that we need a separate tool to update the CC-App? Are there any manuals describing how to automatically update it?
Since users in out company don't have admin privileges, i'd like to do it with a tool such as the remote update manager - but RUM will update all other adobe applications, just not the creative cloud app...
Thanks and regards,
Tobias

Hi Ashubijalwan1,
just to make sure there is no misunderstanding:
All Creative Suite Apps are updated except for the app with the name "Adobe Creative Cloud".
When I use the Creative Cloud Packager and select solely the core components, "Adobe Creative Cloud" is a part of them. The program itself shows a message saying that an update is necessary, but RUM won't update "Adobe Creative Cloud".
Best regards,
Tobias

Remote update manager and ausst

Hello,
I try to set up automatic updates for all creative cloud applications in our company. The AUSST is already working and a web-directory exists, but there are still some problems I cannot solve yet.
1. Does the remote udpate manager also use the AdobeUpdater.Overrides? If not, how can I use our internal AUSST Web Server for the remote updates?
2. Which option in the Creative Cloud Packager creates the folder \ProgramData\Adobe\AAMUpdater\1.0\ ?
3. Where does the Adobe Update Manager save the .overrides-file I chose in the Adobe Update Manager? Does this file also apply for the Remote Update Manager?
4. Is there any way to change the extended configuration parameters for a package after the installation
Thanks and regards,
Tobias

Hi Tobias,
Please find the answers outlined below.
1. Does the remote update manager also use the AdobeUpdater.Overrides? If not, how can I use our internal AUSST Web Server for the remote updates?
Ans: Setup RUM with AUSST : Creative Cloud Help | Using Adobe Remote Update Manager
2. Which option in the Creative Cloud Packager creates the folder \ProgramData\Adobe\AAMUpdater\1.0\ ?
Ans : Creative cloud packager doesn't create this folder. this is being created while deploying the update payloads.
3. Where does the Adobe Update Manager save the .overrides-file I chose in the Adobe Update Manager? Does this file also apply for the Remote Update Manager?
Ans: Override.xml is being generated manually using Adobe update server setup tool. In case you install the package without setting up an update sever under package configuration, it generates AdobeUpdaterAdminPrefs.dat.
4. Is there any way to change the extended configuration parameters for a package after the installation
Ans : Package configuration can't be changed once created once created.
Hope this helps.
Let me know in case you would need any further clarification.
Thanks,
Ashish

Remote Update Manager on Yosemite doesn't start

Hi to all, I have recently updated my 15 iMac (year 2012) to Yosemite.
After the upgrade, the Adobe Remote Update Manager tool doesn't start, with an error 1.
In the console, I see these lines:
Any suggestions?
Many thanks

Same problem here on my wife's mid-2012 Macbook Air. Really annoying.

Remote Update Manager with AAMEE 2.1 deployments.

Hi,
I've noticed the AAMEE 3.1 Beta has some new options that integrate with Remote Update Manager and CS6 installation packages, that allows you disable updates, but still run them with Remote Update Manager. If I've deployed and Adobe CS5.5 package built with AAMEE 2.1, with the ability to install updates disabled, will I still be able to use Remote Update Manager to install updates to those deployments? Or will I need to continue to deploy them manually? If I want to deploy CS5.5 and use Remote Update Manager for updates, what settings should I be using in AAMEE 2.1 when I build my packages?
Thanks,
~Ted

Hi Ted,
RUM can also be used with CS5 & CS5.5 and by the sounds of it would fit in with your current configuration very well. If user's are non admins or you do not want each client pulling in there updates automatically then we would suggest turning off client updates in AAMEE and then using RUM.
Have you looked at setting up AUSST in your environment ? it is great to use in conjunction with RUM but you can of course just use RUM if you prefer.
Cheers
Karl
CS Enterprise Systems Engineer

Remote Update Manager doesn't recognize applicable updates

Hi,
We have a script scheduled to run Remote Update Manager on one of our client machines. This machine is currently running OSX 10.8.5 and Adobe Creative Cloud. When looking at Creative Cloud directly, we can clearly see that there are updates available for our Adobe products. Remote Update Manager, however, does not recognize these updates and will therefore not automatically update. This prevents the user from working as they do not have access to administrative credentials used to update these applications.
I have included an example of the returned messages by Remote Update Manager. These logs are pulled as of this morning but, as you can see, still reflect an outdated entry of 10/17/13.
| UpdaterCore library initialized successfully.
10/17/13 09:48:24:600 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | **************************************************
10/17/13 09:48:24:600 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | Starting UpdaterCore CheckForUpdate...
10/17/13 09:48:25:186 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | CheckForUpdates completed successfully.
10/17/13 09:48:25:186 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | **************************************************
10/17/13 09:48:25:186 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | Starting UpdaterCore DownloadUpdates...
10/17/13 09:48:25:188 | [WARN] | | AAMEE | Utilities | RemoteUpdateManager | | | No new applicable Updates. Seems like all products are up-to-date.
10/17/13 09:48:25:188 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | **************************************************
10/17/13 09:48:25:189 |
I was wondering if you had any advice on the next steps to resolve.
Thanks,
Evan

Some links that may help
-Team Installer http://forums.adobe.com/thread/1363686?tstart=0
-http://helpx.adobe.com/creative-cloud/packager.html
http://forums.adobe.com/community/download_install_setup/creative_suite_enterprise_deploym ent

Remote Update Manager - Acrobat Pro

Hello everyone,
Please review this snippit from the Remote Update Manager (RUM) documentation.
Note: Remote Update Manager is meant only for a subsection of Adobe Desktop products. It can not be used for browser plug-ins such as Flash Player and for Adobe Reader, Acrobat Professional, and Adobe AIR application updates.
I ask the question... WHY?
Why, at the very least isn't Acrobat Pro part of the Adobe Update Server Setup Tool (AUSST) and RUM configuration?
I've finally gotten my Adobe udate server working and created a Scheduled Task to run the incremental update everyday. Perfect.
Now I'm implementing the override files on my client machines and creating a Scheduled Tasks to run the RemoteUpdateManager so that my users (as well as myself) do not have to worry about updating the Adobe programs... BUT... one of the programs that we use quite a bit, Acrobat Pro, is not part of this automated update scenario.
So, I'm left still updating Acrobat manually which almost, but not quite, defeats the purpose of AUSST & RUM.
Can anyone from Adobe tell me whether there are plans to add Acrobat Pro to the automated updating procedure mentioned above?
Please say yes.
I'm so close to being at the point where the Adobe updates are completely automated. Adding Acrobat Pro to the list would be like hitting a grand slam in the 9th inning to win the game.
Thanks in advance.

Markus, thank you for the information.
First, If Acrobat is not a creative product then it shouldn't be offered in the CC collection of programs.
Second, Things being the way they are - Acrobat being deployable with the CC programs - it should be updated the same way as the CC programs. It would just make it nice and tidy and dare I say efficient.
I will check out the link to the tools. Great, more software to download, install and configure.

Remote Update Manager does not exit

I'm trying to use Remote Update Manager to update PCs in our domain, but RemoteUpdateManager.exe does not exit, it just hangs. The log looks like this
11/04/14 15:19:27:374 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 2164 | ##################################################
11/04/14 15:19:27:374 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 2164 | ##################################################
11/04/14 15:19:27:374 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 2164 | Launching the RemoteUpdateManager...
11/04/14 15:19:27:374 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 2164 | RemoteUpdateManager version is : 1.7.0.25 (BuildVersion: 1.6; BuildDate: Tue Sep 02 2014 07:02:05 )
11/04/14 15:19:27:374 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 2164 | **************************************************
11/04/14 15:19:27:374 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 2164 | Initializing UpdaterCore Library...
11/04/14 15:19:27:484 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 2164 | UpdaterCore library initialized successfully.
11/04/14 15:19:27:484 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 2164 | **************************************************
11/04/14 15:19:27:484 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 2164 | Starting UpdaterCore CheckForUpdate...
11/04/14 15:19:29:730 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 2164 | CheckForUpdates completed successfully.
11/04/14 15:19:29:730 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 2164 | **************************************************
11/04/14 15:19:29:730 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 2164 | Starting UpdaterCore DownloadUpdates...
11/04/14 15:19:29:730 | [WARN] | | AAMEE | Utilities | RemoteUpdateManager | | | 2164 | No new applicable Updates. Seems like all products are up-to-date.
11/04/14 15:19:29:730 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 2164 | **************************************************
What I'm not getting is the "Ending the RemoteUpdateManager Return Code (0)" part.
I'm using the latest AAMEE.
Are there any further things I can do to see why this is happening?

It seems to be related to the new Creative Cloud Packager (version 1.7).
All the packs I had made with 1.5 exited correctectly.
All the packs I have make with 1.7 dont exit.
And it seems to be impossible to go back to 1.5 ....
I think the problem might be with this line (from uob_csis but I get the exact same):
RemoteUpdateManager version is : 1.7.0.25 (BuildVersion: 1.6; BuildDate: Tue Sep 02 2014 07:02:05 )
There seems to be an incoherence between the version and the buildversion.

Remote Update Manager Error.

Hi all,
I'm receiving the following errors in the RemoteUpdateManager log. I can't get this to clear up. Did a full re-sync of our Adobe Update Server twice, to be sure it wasn't a corrupted file or download at our end.
01/10/13 10:30:27:181 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | ##################################################
01/10/13 10:30:27:181 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | Launching the RemoteUpdateManager...
01/10/13 10:30:27:181 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | RemoteUpdateManager version is : 3.1.105.0 (BuildVersion: 3.1; BuildDate: Tue Sep 04 2012 13:58:18 )
01/10/13 10:30:27:182 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | **************************************************
01/10/13 10:30:27:182 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | Initializing UpdaterCore Library...
01/10/13 10:30:27:348 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | UpdaterCore library initialized successfully.
01/10/13 10:30:27:348 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | **************************************************
01/10/13 10:30:27:348 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | Starting UpdaterCore CheckForUpdate...
01/10/13 10:30:27:911 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | CheckForUpdates completed successfully.
01/10/13 10:30:27:911 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | **************************************************
01/10/13 10:30:27:911 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | Starting UpdaterCore DownloadUpdates...
01/10/13 10:30:27:916 | [WARN] | | AAMEE | Utilities | RemoteUpdateManager | | | Update (AdobeDigitalPublishingCS6-2.0/2.05.1.550) is not supported by RemoteUpdateManager. Skipping processing of this update.
01/10/13 10:30:27:916 | [WARN] | | AAMEE | Utilities | RemoteUpdateManager | | | No new applicable Updates. Seems like all products are up-to-date.
01/10/13 10:30:27:917 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | **************************************************
01/10/13 10:30:27:918 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | ##################################################
01/10/13 10:30:27:918 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | Ending the RemoteUpdateManager Return Code (0)
01/10/13 10:30:27:918 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | ##################################################
01/10/13 10:30:27:918 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | ##################################################
The AdobeDigitalPublishing update is the only one having issues. Anyone else seeing this? I've seen the AdobeDigitalPublishing updates get installed properly in the past using RUM.

RUM is turning out to be rubbish
Instead of RUM Adobe please engineer so that the Updater can be run via the command line. At the moment it just open up the Application Manager but from the mac toolbar doing it manually by opening the "Updater" works.
In enterprise NO ONE has admin rights!
01/22/13 11:09:32:630 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | Starting UpdaterCore DownloadUpdates...
01/22/13 11:09:32:637 | [WARN] | | AAMEE | Utilities | RemoteUpdateManager | | | Update (AdobeDigitalPublishingCS6-2.0/2.05.1.550) is not supported by RemoteUpdateManager. Skipping processing of this update.
01/22/13 11:09:32:637 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | Following Updates are to be downloaded :
01/22/13 11:09:32:637 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | (AdobePhotoshopCS6Support-13.0/13.0.4)
01/22/13 11:09:32:637 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | |
01/22/13 11:09:32:637 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | *** Downloading (AdobePhotoshopCS6Support-13.0/13.0.4) ...
01/22/13 11:09:46:842 | [ERROR] | | AAMEE | Utilities | RemoteUpdateManager | | | UpdaterCore failed for DownloadUpdates errorCode(207) curRefId(AdobePhotoshopCS6Support-13.0/13.0.4) errorCodeString(U43M1D207)
01/22/13 11:09:46:842 | [ERROR] | | AAMEE | Utilities | RemoteUpdateManager | | | *** Failed to download (AdobePhotoshopCS6Support-13.0/13.0.4) ...
01/22/13 11:09:46:842 | [ERROR] | | AAMEE | Utilities | RemoteUpdateManager | | | Some Updates failed to download ...
01/22/13 11:09:46:842 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | **************************************************
01/22/13 11:09:46:842 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | Starting UpdaterCore InstallUpdates...
01/22/13 11:09:46:842 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | No new Updates to be installed ...
01/22/13 11:09:46:842 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | **************************************************
01/22/13 11:09:46:842 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | Following Updates failed to Download :
01/22/13 11:09:46:842 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | (AdobePhotoshopCS6Support-13.0/13.0.4)
01/22/13 11:09:46:842 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | **************************************************
01/22/13 11:09:46:915 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | ##################################################
01/22/13 11:09:46:915 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | Ending the RemoteUpdateManager Return Code (2)
01/22/13 11:09:46:916 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | ##################################################
01/22/13 11:09:46:916 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | ##################################################
01/22/13 11:09:46:916 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | |

How to push remote updates

Hi
I am an admin (NZ based) for 8 seats 3 in New Zealand 2 in Melbourne and 3 in Sydney, my question is how do I deploy background updates to all remote Mac's from my Mac in NZ.
I have tried the CC Packager, but this still requires an admin password the other end to complete install, (unless in using it wrong)
where as if I install other apps via remote desktop, this part is bypassed.
I am also finding that I have to restart the CC App for it to acknowledge that updates are avaiable, and in some cases log out and back in.
Can I get some CC update pointers please to help set up an easily managed update deployment system
cheers
Kevin

Kevin Parrott, Check if this helps. http://helpx.adobe.com/creative-cloud/packager/using-remote-update-manager.html
http://www.adobe.com/products/creativecloud/faq.html#cc-teams

Error "A web exception has occurred during file upload" when trying to import ESXi image file into Update Manager

I'm encountering this error and not sure how to fix, I'm quite new to vCenter so please bear with me.
I'm trying out vCenter 5.1 with Update Manager 5.1 right now. No license key has been entered and I still have 50 odd days to try it out.
2 ESXi hosts are being managed by this vCenter, and they're both running ESXi 4.0
I'm looking to use Update Manager to try to upgrade the ESXi 4.0 hosts to ESXi 5.1
I downloaded the image file VMware-VIMSetup-all-5.1.0-799735.iso from VMWare website, and is looking to import it using the Update Manager so I can update the ESXi hosts, but I keep on getting the error:
File name: VMware-VIMSetup-all-5.1.0-799735.iso
Failed to transfer data
Error was: A web exception has occurred during file upload
I tried importing it by using vSphere client to connect to vCenter server both remotely and locally, with firewall disabled.
I've read http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1026602
I've disabled firewall, and there is no anti-virus program on the server. I've also restarted the machine several times, to no avail, I didn't reinstall update manager because the whole Windows and VCenter installations are clean from scratch.
I logged into the vSphere Client using Active Directory credentials, and I've made all Domain Admins (which my account is a member of) part of the administrator group on the vCenter server. I can't log in using admin@System-Domain because it tells me I don't have permissions for it, I still haven't really had the chance to figure out why that is and not sure if that makes a difference.
Also, I'm fairly certain I'm using the right image file, as I've burned some DVD's used that image file to upgrade some other ESXi hosts. Unless there's a special image file I need to download?
I'm at lost on what I can do to make it work. Please advise.
Thanks.

The ISO file you mentioned is the one for vCenter Server. What you need is the "VMware-VMvisor-Installer-5.1.0-799733.x86_64.iso" (or VMware-VMvisor-Installer-201210001-838463.x86_64.iso) for the ESXi host.
André

Remote location, 7kbs d'load speed, 10 days to d'load Lion, only software updates are through the App Store. Why can't we d'load and install outside the Cloud anymore? Some of us can't use the cloud.

Remote location, 7kbs d'load speed, 10 days to d'load Lion, only software updates are through the App Store. Why can't we d'load and install outside the Cloud anymore? Some of us can't use the cloud and never will be able to.

That is true - I apologize for not being specific - what I was mainly referring to is iLife applications. I have a notice on the App Store that says 3 apps need updates, I look at the apps and they are huge so since my connection is so slow I use my work connection and d'load the files from support to my Windows machine and carry them home, once d'loaded my MacAir states it cannot install, the update must come from the App Store.
I do the same thing for large Leopard and Lion files and I can install them without error, it is just the App Store files that the system stops.

HT4623 I clicked on "update all" on my app , however my TRX Force app has yet to update and keeps asking me to retry. Yes, I am connected to WIFI and yes, I am updated to the latest version of itunes. anything else I may be missing?

I clicked on "update all" on my apps and all updated but my TRX FORCE App. it kept asking me to retry even after I connected to WIFI and downloaded/updated to the latest itunes. Am I missing something else? This was an expensive app that I use everyday for my line of work. ??

It says that the feature I am trying to use it on a network resource that in unavailable. It then asks me to enter an alternative path to a folder containing the installation package 'iTunes64.msi'
That's perfect, thanks.
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

ITunes 12 - App update text missing

I'm running Yosemite and iTunes 12.0.1.26 on a Macbook 13" Retina.
Since upgrading to itunes 12+, the text that describes the update to any particular app is missing. Here's an example:
Anyone know how to fix this?
Thanks!
Doug

Same for me since itunes 12.0.1.26.
Annoying.
Found Feedback Link: https://www.apple.com/feedback/itunesapp.html
Used Feedback Type: Downloading ...
Subject: iTunes 12 - App update text missing
What iTunes version are you running? Left on: Select itunes Version

Hi. I've tried updating one of my apps and I received this message: "there is not enough available storage to download..You can manage your storage in settings." Anyone else having this same issue?

Hi. I've tried updating one of my apps and I received this message: "there is not enough available storage to download..You can manage your storage in settings." Anyone else having this same issue?

Well, if you don't have enough space, then there's nothing wrong, right?
You can check available space under Settings> General> About or by plugging it into iTunes and looking at the color-coded bar.

Remote Update Manager missing exception apps

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