Remote voice mail

I have a BT Decor 1500, and want to pick up messages remotely when away, but I have no security code and the user guide shows no instructions to set one up, so I can't enter the security code even if I knew what it was ( two digits, I understand)
Second problem is that my blackberry doesn't have a star button so even if I had installed the security code I would not be able to press the star key to access the messages. I would be overseas so probably not able to use a phone with a star key I think, at least in some cases.
Can anyone help ?
Thanks !
Tim.
Solved!
Go to Solution.

Thanks so much for this info. I was just about to post with the same problem re Decor 1500 remote security code?? I somehow missed the sentence on page 19 that you pointed out. I have now found the label using a microscope - I assume it is the number marked 'mode'. I will give it a try - all very cloak and dagger on BT's part. Better to have let us set up our own numbers given the current telephone hacking climate!
Thanks again - really helpful.

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Can I change my voice mail greeting remotely...i.e. without my phone in hand?

Can I change my voice mail greeting remotely...i.e. without my phone in hand?

Yes - call your number from any phone, and interrupt your greeting by pressing #. Then listen to the prompts, I think it's 4 for personal options, and from there just follow the prompts to change your greeting.

Jabber call to voice mail fails with fast busy over VPN

I have an issue that I ran into with CIPC phones over a VPN. If a CIPC phone called over a VPN and started ringing a phone the call would fail with fast busy at the time the call would be forwarded to voicemail. I found the issue was when remote the CIPC phone would negotiate the g.729 codec, when forwarded to a voicemail pilot over a SIP trunk set to g.711 the call would fail due to codec missmatch when no transcoders are present.
So now I am running into what I believe to be the same issue with Jabber, when on premise the calls to voice mail work just fine, but when remote they fail. I can directly call the voicemail pilot without error, but if calling a phone the call gets fast busy at the point we are forwarded to voicemail. Even though all my regions are set to talk to all other regions on G.711 and the voicemail SIP trunk is set to G.711, I believe with the new features in CUCM9 that a lower speed codec has been negotiated since the we are going over the VPN, or Jabber has done this as it knows it's over VPN (not sure). WIth CIPC I could go into the settings and turn off the Optimize for Bandwidth check box and the call would negotiate G.711. With Jabber I can't find anything that would tell my Jabber client to stay on G.711 and I can only imagine this is a codec missmatch as the following are true.
1. CIPC and Jabber share the same line
2. VPN established and CIPC optimised for low bandwidth un-checked
3. Over the same VPN the CIPC phone can leave a voicemail
4. Over the same VPN the Jabber client gets fast busy once forwarded to voicemail
5. Voicemail environment is Exchange-UM over SIP trunk
6. SIP trunk is assigned a Device Pool, that is assigned to a region that all other regions communicate G.711 to
7. On CIPC if optimised for low bandwidth is checked I get the exact same issue as I get with the Jabber client (fast busy when forwarded to voicemail)
Would anyone know what I can do in CUCM 9 to fix this issue, as said no issue when all devices are on premise. Wondering if there is a service parameter or a way to change the codec selection so the Jabber client attempts to always negotiate G.711. The correct answer would be to get some PVDM DSP resources and kick up a transcoder in my resource group, and that may be what I talk them into doing if I have no other options.

We have been getting the exact same thing for almost a year now... since switching to FiOS Digital Voice in May of last year! Every time I call in to report it they 'escalate' the issue but it never gets resolved. The problem seems to be in the initial connection. Most of the time it works fine but, several times a month, after I call to get messages and it starts to play the new message it goes dead and I get the busy signal. I get the same message when I call back: “I’m sorry – that account is in use at this time. Please try again later!” I have even called in with my cell phone and get the same message! I HAVE EVEN used the Internet to see if I could get my messages and, when I hit Play, I get a pop-up saying: “Your Voice Mail box is currently in being accessed; please try again later. If the problem continues, please contact our Customer Support Center at 1-888-553-1555. We apologize for any inconvenience.” This is obviously a software bug that Verizon has no clue on how to troubleshoot OR fix!!! I wonder how many people have the problem and just don’t bother reporting it because of the hassle? When it first started happening they destroyed my entire mailbox and I had to re-enter the complete mailbox setup again – 3 times!!! NEVER let them talk you into that!!! It’s their problem and they need to fix it!!!!!!! I wish I could go back to the ‘normal’ voicemail we originally had… they want hundred$ to switch back because I’d be breaking my #$@%^&* contract! Good luck if you have Verizon………

Cisco Unity Express 8.6.6 Voice Mail not deleting when e-mail with attachment deleted

I have a Cisco Unity Communications Manager rel 9.1.2 that supports a remote location with a Unity Express rel 8.6.6 voice mail service module in the voice gateway to insure if WAN goes down the location still has voice mail. We have Voice Mail to E-Mail working. The problem is that when the e-mail with the voice mail is deleted the message stays in the Unity Express Voice Mail Box. All of our local users on the same Call Manager Cluster using a local Unity Connection Cluster rel 9.1.2 have the voicemails deleted when the e-mail is deleted.
How can I resolve this issue?

Found another post that referenced Cisco Bug ID CSCti37610.
CUC plays message is from Unity Connection Messaging system
Symptom:Before message playback, Unity Connection plays the message is from Unity Connection Messaging System instead sender's ANI
Conditions:Problem was observed on Unity Connection cluster and appropriate services are not rebooted after changing the SMTP domain name
Workaround:
Restart the Unity Connection servers
It should have been fixed in 8.5 but we did change the SMTP domain name on 8.6 and now see the problem. Will schedule a reboot and see if the issue goes away.

Looking for App to dial phone number and pin to check voice mail?

When I am checking my office voice mail remotely with my 3G iphone, I can go to favorites or contacts and dial my office phone number. But then I have to manually dial my office number plus #, then wait 4 seconds and dial my pin plus #. Also, I have to touch "Speaker" or the office voice mail will not hearing the touch tones.
Is there an app that will dial the office number plus #, wait 4 seconds, then dial the pin plus # by pressing just one button? My treo had a dial feature that would dial my office voice mail number, pause 1 second per entered comma, plus pin by pushing only one button. Also, how do I make the office voice mail hear the touch tones without using speaker?

Well you can enter pauses as well with the iPhone in your contact list saved number. As for the voice mail service not getting your key entries unless on speaker, not sure.

Cannot redirect voice mails: Unable to relay

Hi,
we recently subscribed to office365. Some of our users prefer to redirect their mails to their own email address via a simple redirect rule that applies to all messages. For the most part, it works fine, except that all voicemails are not being
redirected and they bounce back with a '550 5.7.1 Unable to relay' error.
Any advice?
The following is a sample of the exact error message, except, email addresses, dns names, and IP's are fictional:
mail.domain.com rejected your message to the following email addresses:
[email protected]
mail.domain.com gave this error:
Unable to relay
Your message wasn't delivered due to a permission or security issue. It may have been rejected by a moderator, the address may only accept email from certain senders, or another restriction may be
preventing delivery.
Diagnostic information for administrators:
Generating server: CO1PR05MB298.namprd05.prod.outlook.com
[email protected]
mail.domain.com
Remote Server returned '550 5.7.1 Unable to relay'
Original message headers:
Received: from CO1PR05MB330.namprd05.prod.outlook.com (10.141.69.15) by CO1PR05MB298.namprd05.prod.outlook.com (10.141.70.25) with Microsoft SMTP Server (TLS) id 15.0.913.9;
Tue, 8 Apr 2014 14:21:09 +0000 Received: from CO1PR05MB329.namprd05.prod.outlook.com (10.141.69.25) by CO1PR05MB330.namprd05.prod.outlook.com (10.141.69.15) with Microsoft SMTP Server (TLS) id 15.0.913.9; Tue, 8 Apr 2014 14:21:02 +0000
Received: from CO1PR05MB329.namprd05.prod.outlook.com ([127.0.0.1]) by CO1PR05MB329.namprd05.prod.outlook.com ([169.254.15.35]) with Microsoft SMTP Server id 15.00.0898.005; Tue, 8 Apr 2014 14:20:56 +0000 From: 5555555555 To: John Doe
<[email protected]> Subject: Voice Mail (1 second) Thread-Topic: Voice Mail (1 second) Thread-Index: AQHPUzXA/cqBNK6DZkO6hLItkicVSw== Sender: Microsoft Outlook <[email protected]icrosoft.com>
Content-Class: voice X-CallingTelephoneNumber: 5555555555 X-VoiceMessageDuration: 1 X-VoiceMessageSenderName: X-AttachmentOrder: 5555555555 (1 second) Voice Mail.mp3 X-CallID:
[email protected] Date: Tue, 8 Apr 2014 14:20:39 +0000 Message-ID: <[email protected]ok.com>
X-MS-Has-Attach: yes X-Auto-Response-Suppress: All X-MS-Exchange-Inbox-Rules-Loop: [email protected] X-MS-TNEF-Correlator: x-forefront-antispam-report: SFV:SKI;SFS:;DIR:INB;SFP:;SCL:-1;SRVR:CO1PR05MB329;H:CO1PR05MB329.namprd05.prod.outlook.com;FPR:;LANG:;SFV:NSPM;SFS:(10019001)(428001)(189002)(199002)(558084003)(56776001)(47446002)(69226001)(46552001)(76176001)(76576001)(2171001)(97186001)(89836001)(95666003)(59766001)(81542001)(85306002)(83322001)(74662001)(97336001)(56816005)(76796001)(99396002)(31966008)(74876001)(54356001)(54316002)(98676001)(87266001)(95416001)(81342001)(2656002)(90146001)(76786001)(83072002)(47736001)(49866001)(85852003)(74316001)(4396001)(75432001)(47976001)(50986001)(94316002)(93136001)(33646001)(65816001)(81816001)(80976001)(20776003)(93516002)(79102001)(74706001)(87936001)(46102001)(63696002)(74366001)(16236675002)(92566001)(81686001)(53806001)(94946001)(24736002);DIR:OUT;SFP:1102;SCL:1;SRVR:CO1PR05MB330;H:CO1PR05MB329.namprd05.prod.outlook.com;FPR:5C05F2A6.11BB5411.1D618B26.DE60A428.2009E;MLV:sfv;PTR:InfoNoRecords;MX:1;A:1;LANG:;
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auto-generated x-ms-exchange-generated-message-source: Mailbox Rules Agent x-forefront-prvs: 017589626D received-spf: None (: domain.com does not designate permitted sender hosts) Content-Type: multipart/mixed;
boundary="_004_9bc7a70bd0e846d0a76f63bdcd4371d2CO1PR05MB329namprd05pro_" MIME-Version: 1.0 Return-Path:
[email protected] X-OriginatorOrg: companyname.onmicrosoft.com

Hi,
Since you are able to send emails to internal domain i assume the application server IP address already allowed into Receive Connector.
To relay application emails to external domain you should enable Externally Secured box in the Authentication Tab of the particular Receive Connector.
Kottees :My Blog Please mark it as an answer if it really helps you.

Why my iphone 5s voice mail answer call first and my iphone second.

why my iphone 5s voice mail answer call first and my iphone second.

Hello celazopdef,
After reviewing your post, I have located an article that can help in this situation. It contains a number of troubleshooting steps and helpful advice concerning cellular issues:
iPhone: Troubleshooting issues making or receiving calls
http://support.apple.com/kb/TS3406
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD

I Have No Voice Mail Notifications In Z10 Hub

I have seen issues with Voice Mail Notifications in various threads, but I didn't see one having No Voice Mail Notifications In the Z10 Hub at all. Sorry if I missed a thread that applies.
From what I was told by Blackberry Technical Support, at the bottom of the BB Hub next to "Calls", "Emergency Alerts" and "PIN", should be "Voice Mail" (or something similar). I have none and therefore do not get any notifications when I receive a Voice Message. I thought this was odd, and figured I had some settings incorrect, but that is not the case. It's just not there.
I am in the USA on Verizon's network with the latest updated OS 10.1.0.2039 that they offered on a STL100-4, Z10.
Anyone else have this issue?

My wife had the same issue on her Z10.
A quick call to customer service at AT&T and they set it up.
Rebooted her phone, and all was well.
I'm sure Verizon customer service can do this for you as well.
Hope this helps.
Sincerely -

My iphone 4s sometimes wont show voice mail,sometimes wont ring just shows missed call,sometimes wont receive a text till next day. can anybody help me???

My phone sometimes wont show voice mail,sometimes wont ring just shows missed calls,and some text messages wont show received till next day. Can anyone help?

Settings > General > Reset > Reset Network Settings.
Try reseating or replacing the SIM card.
Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new).
Has any of the above been tried?

How do I delete voice mail from my iphone 4s? I am getting a message that my voicemail is 98% full.

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i realised i have this 200mb of messages this morning & tried deleting my messages but it started to hang half way and my phone gets very hot. thn i do pressed my lock & home button to reset the phone, thn it cool atfer awhile but i got all my messges back lol..
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Call your carrier & have them reset your voicemail. Then set such up with a password. Voicemail is a carrier feature, not a phone feature & most carriers require a password for such.

I can't set up voice mail on my iphone 5s. And can't merge calls either

I can't set up voice mail box on my iphone 5s .
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Both of those functions are carrier dependent so you may want to contact your cellular carrier.

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KLSQUESTION wrote:
How do I discover the password for the voice mail?
Voice Mail is a Carrier controlled feature. Contact your Carrier.

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razmee, you did the job! Thanks ... alex

Remote voice mail

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