Remote Won't "Unpause"

Our remote will not come off Pause when watching VOD. One you put a movie on pause, you can't do anything (no FF, REW, etc). We have to wait for it to time out and then go back to the menu and select "Resume Play". I don't think VZ knows what to do to fix the problem. They keep sending signals to the box which do nothing. Anyone else have this issue?

Pantech44 wrote:
Our remote will not come off Pause when watching VOD. One you put a movie on pause, you can't do anything (no FF, REW, etc). We have to wait for it to time out and then go back to the menu and select "Resume Play". I don't think VZ knows what to do to fix the problem. They keep sending signals to the box which do nothing. Anyone else have this issue?
No, have been able to pause and resume VOD without issue. That being said, I think you have to return to PLAY from pause before you can rewind or fast forward.
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