Remove Blackberry Protect App

How do I remove the Blackberry Protect App from my Blackberry Bold 9650? I installed it but haven't set it up yet, but have a problem with the battery running down.
I'm trying to find what is running the battery down. I've removed most of the other apps I've installed except I can't figure out how to get rid of this one.

mastermind2305 wrote:
and thanks to this advice i am no longer able to track my blackberry after it was stolen
Hello,
I'm a bit confused by your post...is that, in your mind, a good thing or a bad thing? Since BBProtect facilitates such actions, removing it (which is the topic of this thread) would quite naturally eliminate the ability to track it via BBProtect.
Since I surmise that your BB was stolen, I refer you to this:
http://supportforums.blackberry.com/t5/BlackBerry-Device-software/Lost-or-Stolen-BlackBerry-What-to-...
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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How do I Remove Blackberry protect on a Curve 9360 if I have forgotten my password ???

How do I remove Blackberry Protect on a Curve 9360? I have forgotten my password and have exceeded the number of times that I can enter a password. I have tried going into the program but it does not allow me to remove the tick where it says "delete blackberry protect." Now every 5 minutes or so I recieve a notification telling me about blackberry protect. Please help!!!!

Try going to Options > Device > Application Management.
Scroll down to BlackBerry Protect, don't click on it but scroll over it and press the Menu key > Delete.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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What data plans work with Blackberry Protect App?

Anybody able to backup? I am trying to backup over WiFi and the app was just released today.... Would love to know what data plans qualify as the app tells me that my wireless plan does not support Backup with BB Protect.
Thanks!

Thank you SoccerRef for your help. I have reviewed our resources and did not find a requirement for unlimited data. If there is, our resources have not been updated yet. The only requirement listed is having a Blackberry ID for the App World. Try turning off WiFi and use the cellular network to set up the app. Additionally, I found on blackberry's website the app requires a connection to the wireless network.
If you are not on the unlimited data plan and want to reduce your data usage for regularly scheduled backups, in the Options menu you can set it to only backup while on a WiFi network. Here are links I am referencing from Blackberry's Knowledge Base and forum:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB25062
http://supportforums.blackberry.com/t5/Announcements/Announcing-BlackBerry-Protect/m-p/825259/highlight/true#M516
If you are still getting the same error message, please call us from an alternate phone at 800-922-0204 for more advanced troubleshooting.
Thank you

I need BlackBerry Protect app to restore my data

Someone stole my Torch 9810, I hadn´t been able to sincronize it with my desktop due to and unknown problem, I just backed it with blackberry protect. I bought Q10 instead of other brand so I could retrieve my data with Blackberry Protect´s restore function but I hadn´t been able to find it. Can I get even a beta version?
Solved!
Go to Solution.

Go to your Settings (swipe down from the top bezel) > BlackBerry Protect.
To your Q10, you will be able to get a one-time restore from Protect to your Q10.
For now, Protect will not backup your Q10 data, but you will that one-time restore option.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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How to restore my data from the blackberry protect back up archive

Hi, my phone recently crashed, so I reloaded my OS & tried restoring my data from the blackberry protect app but noticed I could only restore from my last backup. I'd like to restore from another backup point in my archive & not my last. How do I go about it?

Only backups which are displayed can be restored to your phone. If you don't see any older ones, something might have gone wrong with the backups being loaded to the site. Perhaps you have an older backup done with BlackBerry Desktop Software which you could reload?
Cheers.
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Menu key for the bb protect app is not working

Hi guys,
For the blackberry protect app the menu option is not working ,after entering in to the bkackberry protect app in the mobile and iff we press menu key it shows settings ,backup ,update options but now its not showing any details ....else bb protect app is undermaintenance .
Please help me in fixixng
Solved!
Go to Solution.

Hi ,
Yes ,I have done the same but the menu option is working once opened the. Bb protect app.

Will BlackBerry Protect work if SIM is removed?

I have misplaced my telephone, unfortunately it was misplaced in an area that may lack cellular service (basement).
which complicates matters.
My question is. If I buy a new SIM card for my old blackberry and move my service to that SIM Card, will BB Protect still be able to locate my phone. I assume since service is moved to another device the answer is NO. Also if someone removes the SIM will BB Protect be able to locate the device? Again I assume NO
Thank you
Solved!
Go to Solution.

Your assumptions are correct.
No power (battery dead or out), protect will not work.
SIM card removed, protect will not work.
SIM card disabled, protect will not work.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Blackberry torch 9810 wont start after blackberry protect updated

got alert for blackberry protect update and installed up and went to reboot now . now my blackberry torch 9810 acts like it is restarting and will not come back on. need help asap!!!
Solved!
Go to Solution.

Are you able to restart your device in safe mode as shown in KB17877?
I assume, since it's caught in a reboot cycle, when you connect to the Desktop Software it doesn't take a stable connection to reinstall your software?
If that is case, remove your battery and keep it out when you connect to the Desktop Software. You will get a pop up that the device can't connect and there should be Retry, Update and Cancel buttons. Select Update and you will then be able to reinstall the current device software version.
When the load is progressing, you will see a step that says "Wait for device initialization". At this point, insert the battery and the reload should complete.
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Blackberry protect reversing archive of phone I use.

Hi to all, I have accidentally archived my blackberry 9360 on bb protect whilst archiving older lost handsets. I would like to take my current handset out of he archived section on bb protect, however am struggling to do so. Please help as I can no linger remotely (via pc) use the features such as locate phone, lock and send message on screen. Please help me.

First, you need to remove your email address from your post.
Second, try making a manual backup and see if it logs it on the BB Protect Website.
Third, if you use the Protect app and go to Restore (don't actually do the restore) does it show in the list on the device?
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Facebook for BlackBerry Smartphones app not working!

So, I recently updated the facebook app to v.3.2.0.12 on my BB Curve 8520 and I seem to be having some trouble using it since then. It was working absolutely fine this morning, but now when I open the app, it's taking too long to load the news feed, and is not loading any of my friend's wall, or mine at all. Neither is it opening the chat. It keeps retrying but it never opens!
Any immediate help with this issue will be greatly appreciated. Thanks!
Solved!
Go to Solution.

First thing... Go to the Facebook for BlackBerry > Options > Logout. Close the app and reopen and log back in.
Second, Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Trying to Install Blackberry Protect on Bold 9900

Hello,
I have a bold 9900 with 7.1.0 software installed.
I downloaded and installed blackberry protect from app world, however, i am unable to activate the software.
I cannot find the icon anywhere on my device. Does this mean i must have blackberry 10 software installed on my phone to be able to use this app?
Is there a way to install blackberry protect on my device? If so, step by step instructions will be grealty appreciated.
I found a third party software online named gadget trak but it cost $20 per year. I rather use software designed by blackberry for copatability and security reasons.
Your advice is grealty appreciated.
Happy New Year

brokernum1 wrote:
  Does this mean i must have blackberry 10 software installed on my phone to be able to use this app?
No, BlackBerry10 does not install to and cannot be installed to a 9900.
And, BB10 is not required for Protect to run.
Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.
You will be looking for an icon of a goldish-yellow shield, or sometimes it is a black shield.
If you still don't see it:
1. On your homescreen, press the Menu key > SHOW ALL, so that SHOW ALL is checked.
2. Look in EACH folder on your device... Applications, Instant Messengers, Downloads, etc.
If you still don't see it, look at Options > Advanced > Applications. Do you see it listed there?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Blackberry Z10 app world not working

Ever since the latest software update, Blackberry App world on my phone will not work. I open it and it tries to load but never gets past that point. I have pulled the battery to see if this would help but still no luck. I can't remove it as it is part of the new os 10 system. Any info would be appreciated.
Thanks,
Solved!
Go to Solution.

On your Z10, go to your Music or Games icon.
Tap the lower left three dots overflow icon and touch BlackBerry World.
Now, BlackBerryWorld should start for you.
credit to ukmight for this solution.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry messenger app wont open

Well a couple of days ago, my blackberry froze so i decided to pull the battery out for a couple of seconds and put it back in again to resolve this. However, when i tried opening up the blackberry messenger app, it wouldn't open. The bbm app icon is still there, but it just doesn't let me open the app. Yes, i've rebooted it like a million times and yet i'm still having the same problem. I only paid £5 and activated my bbm last week, so i'm pretty sure it hasn't run out yet. Bbm has been working fine until now, and my phone is working fine too, but i have no idea how to get the app to work.

Please confirm that your phone is powered ON when you remove your battery; it won't work if your phone is OFF.
If that's not the case, reloading the OS to the phone using BlackBerry Desktop Software might do the trick. For most apps, I would suggest deleting the reinstalling the app itself but with BBM being a core app, you might not be able to do that so proceed with an OS reload.
Keep us posted on your progress.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

BlackBerry Protect :\

Hi,,
BB protect doesn't work on my BB curve 9360,,
keep telling me " The service plan for your BB does not support this app . please contact your service provider for additional information or to update your service plan " .. so i hope u have an idea how to fix it .. BTW i use wi-fi ..
and i still have a problem with my BBM 7 .. the blue screen .. did u find any Solution for that problem !! ..
thanks

Hello shadi13
To use BlackBerry Protect ,BBM and many BlackBerry applications we need a BlackBerry data plan from our Carrier , Do you have it ? If not then Call or Contact MobiNil and activate it on your account it will solve your issue with BlackBerry protect as well as BBM .
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Java.lang.error message after updating blackberry protect

I took the update for Blackberry Protect today on my Blackberry Bold 9900 with OS 7.1.0.391 and now I get the java.lang.error message on re-boot. Anyone know what this is?
I've tried uninstalling BB Protect and still get it, also tried re-installing it and message is still there.
What is this error, how will it hinder-impact device and is there a way to fix it?
Thanks in advance.

Ok I figured this out
1) alt lglg - this will show the entire event log
2) click the blackberry key then select "options"
what we want to do is basically see what application or applications in the event log is causing the error,
In order to do that...
3) Click the blackberry key again... Select "hide all types"
Now we don't see anything in the event log, all the filters are unselected,
Scroll down in the list till you find the "java exception" filter, click it... You will see a small menu , select "toggle filter"
Now you will see exactly what application or applications is causing the java exception error :-)
Mine was facebook, it could be anything you never know,
Now.... Open up blackberry desktop , go to applications, remove the application or applications causing the error,
Select Update
Your device will now update then reboot, this might take over ten minutes, be patient
This will work :-)

Remove Blackberry Protect App

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