Remove email from imessage

All,
I need help with a recurring problem.  I have a user that likes to forward his important text message to his work email.  For some reason the email becomes associated with iMessage and when that happens when he tries to send text messages to email it goes right back into Message.  I have gone into messages\send&receive and remove that email address, which didn't work.  I logged into his iTunes account and can't find that email address anywhere within iTunes.  I Also removed all text message that was associated to his email address, check his contacts, and even removed all email address related to his email address in Recent which still didn't fix the problem.  My work around was to create a new email address for him to use so he can continue forwarding his text messages to email.  I just don't want to keep creating new email address every time this happens.  I'm hoping some else has had this problem that could help me out....I would GREATLY appreciate it.
Thank you,

does the user have another ios device associated with the email address/itunes account

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