Remove FOPE Domain/O365 Domain (Admin needed) - Causing Email issues.

Question

Good Morning,
Long time ago (2007) I messed around setting up FOPE but did not do much with it, which is or currently transitioning to Office 365? Anyways, I logged into FOPE yesterday based on some help from another company that has been unable to email us, said they
talked to Microsoft and the rep saw we had a FOPE account setup with mail server settings pointing to our old Exchange Server.. Turns out the company and many other companys that can't email us are using FOPE/O365 and Microsoft internally is using those settings
to route mail to our old On-Premise Exchange Server and not picking up our new MX record.
We have since transitioned to Google Apps (thus the new MX record), but from what we see - O365 Customers look like they are being routed  to the old Exchange Server based on those settings.. It looks like FOPE is set in a "read only" mode,
I cannot change the MX record, or IP addresses to route mail to.. I would like to formally request the deletion of the Domain from both O365 and FOPE, this should resolve our Email issues. The domain in question is bangorschools DOT org
I have logged into O365 and deleted the domain leaving the onmicrosoft domain, but It doesnt look like I can do anything with FOPE.. Even if I could just change the IP address to point to google, or someone at Microsoft can remove the account all together?
Thank you,
Kyle

Answer 1

Hi,
when you have been transitioned to EOP your FOPE-settings will be readonly. So you should contact FOPE/EOP support for help to remove your domain from FOPE, they can do changes.
Greetings
Christian
Christian Groebner MVP Forefront