Remove my credit card from someone else's account

I purchased a CC license for an employee who is no longer with the company.
The account was under his personal email address using my credit card. Since I don't have access to his account, how can I cancel the subscription that I am paying for?

Hi Jamie
If your credit card information is associated with a subscription, go to the contact us page and then click the "Still need help? Contact us." button.

Similar Messages

  • HT1918 How to remove my credit card from my App Store Account?

    How I remove my credit card from my Apps Store Account??
    I want to avoid unwanted purcharses from my nephew.... Someone can help me?
    I know it's possible to "upgrade" one account adding credit card, I can not find a way to remove it.

    you can't from the iPad.
    Go to iTunes on a computer, log in with your apple ID and select 'account'.
    After that , select 'payment method' and select 'none'.
    Good luck
    PS: reply if you're having trouble. You use mac or windows?
    Message was edited by: jesterwylde

  • How do I remove my credit card from both my Itunes account and I Cloud

    How do I remove my credit card from both my Itunes account and I Cloud

    I go into my account remove the card but it wont let me save since the card number is a required field

  • How do i remove my credit card from an exiting itunes account?

    I want to remove my credit card from my itunes account (exiting)

    start itunes on your computer
    click the Itunes store buttom
    click account
    click edit under Payment info

  • How do I remove my credit card from an apple id account that I'm locked out of?

    I had set up two step verification and through every fault of my own, i lost, misplaced, hid, and or burned the recovery key while at the same time forgetting which of the 10,000 passwords i commonly use.  No i can not guess the Pass word and no there is no way to unlock the account.  I just need to know if there is a way to remove my Credit Card that I used with the account.  I also have suspicions that my account was taken over by another party, not sure. 

    No other party can take over your account - that's the point of 2-step verification. However as you have lost both the recovery key and the password, neither can you. You are now permanently unable to access appleid.apple.com, or to access the account on any new device. However if you had set it up to remember the devices you have you may be able to remove the credit card - I'm not sure about this. Try going to the iTunes Store in iTunes; click your name in the toolbar and choose 'My Account'. Click 'Edit' next to 'Payment details' and if you can get this far you will be able to choose 'None' as your payment option. However you will not be able to make purchases.
    If you can't remove the credit card it doesn't really matter because neither you nor anyone else will ever be able to make purchases on the account again, ever.

  • Why can't I remove my credit card from my Apple ID account

    I want iTunes to remove my credit card off of my Apple ID account now

    The following gives instructions on how to change your payment method, including changing it to "None" http://support.apple.com/kb/HT1918
    If it won't allow you to change it to None, the following may explain why: http://support.apple.com/kb/TS5366

  • HT1918 How do i remove a credit card from my apple ID account

    When i go to update my apps and programs on my phone it will not let me cause it says i have a credit card on file and there is a billing problem. My problem is i dont have a credit card and my daughter entered a bunch of random numbers. So now i cant update anything because i have to sign in and it wont let me do anything because of the non existing credit card is on file. Any ideas?

    You've followed the instructions on the HT1918 page that you posted from for removing credit card details ? If you don't get the 'none' option on your account then see if anything on this thread does : https://discussions.apple.com/message/19231438

  • HT1918 how can i completely remove a credit card from my account?

    how can i completely remove a credit card from my apple id?

    Hi Craig,
    Thanks for visiting Apple Support Communities.
    Using the steps from the article above (iTunes Store: Changing your payment information), you should be able to select "None" as your payment method. This will remove your credit card from your iTunes Store account (Apple ID).
    Changing your payment information using an iOS device
    Tap Settings on the Home screen.
    Tap iTunes & App Stores.
    Tap your Apple ID. (If you aren't signed in, enter your Apple ID and password and tap Sign In.)
    Tap View Apple ID.
    Enter your Apple ID password.
    In the Edit section, tap Payment Information.
    Update the information that you want to change.
    Note: You can find the payment methods that the iTunes Store accepts in the Payment Type section. If you don't want a payment method on your account, select None in the Payment Type section.
    Best Regards,
    Jeremy

  • TS2446 i removed my credit card from my apple ID and ever since then whenever i try to download a free game it says my account is disabled?

    I removed my credit card from my apple ID account, and ever since then whenever i try and download a free app it says my apple ID is disabled yet on the computer and my iphone it seems to be working fine?

    Try logging out of your account on the iPhone by tapping on your id in Settings > Store and then log back in and see if it then works on it.

  • HT2534 how do u remove a credit card from account

    i cant remove a credit card from my iphone and it wont let me download any free apps or upgrade

    I'm not sure what you mean when you say "by phone". If you mean that you want to change your iTunes Store account settings from your iPhone, see:
    http://support.apple.com/kb/HT1918
    If you mean that you want to be able to call someone and make a change to your iTunes Store account, you can't.
    Regards.

  • HT1918 remove my credit card from my account but their is no NONE option

    hello i want to remove my credit card from my account i go to Account/Payment option and theie is no none or remove button i try removing all of the info in the boxes EG;card number but is isnt removed becuse the visa box is still slected
    can someone (apple) please help me

    Did you or your friend follow, exactly, the instructions on the page that FoxFifth linked to when creating a new account ? I've just tried it on my computer's iTunes and the instructions still work, I get the 'none' option on a new account

  • HT1918 How do I remove a credit card from my apple account?

    I am trying to remove my credit card from my account because I have a gift card and it is not letting me remove it?
    Can someone please help me.

    You've followed the instructions on the HT1918 page that you posted from for removing credit card details ? If you don't get the 'none' option on your account then see if anything on this thread does : https://discussions.apple.com/message/19231438

  • How do i remove a credit card from my account by phone?? Please help

    How do i remove a credit card from my account by phone?? Please help

    I'm not sure what you mean when you say "by phone". If you mean that you want to change your iTunes Store account settings from your iPhone, see:
    http://support.apple.com/kb/HT1918
    If you mean that you want to be able to call someone and make a change to your iTunes Store account, you can't.
    Regards.

  • I cannot remove a credit card from itunes billing

    After reviewing suggestions online for removing my credit card from itunes billing the overall suggestion was to check "none " on the credit card panel in my itunes account.  There is no "NONE" option.  What else can I do to remove this card?
    Thanks, Chrissie

    Hello,
    You can follow this to remove your credit card :
    Open iTunes.
    Choose Store > Sign In.
    Enter your Apple ID and password, then click the Sign In button.
    Choose Store > View My Account.
    Enter your account password and click the View Account button.
    From the Apple Account Information page, click the Edit Payment Information button.
    Click on the button labelled None and click on Done.
    There's a button None but it can blend into the background.

  • Can't remove my credit card from account.

    Why i can't remove my credit card from my account. when i remove credit card (select none)already after abt 5-10 min i check my account again my creditcardd will be appear. I try to remove from PC and on my iphone.

    Answered here:
    https://discussions.apple.com/message/24655077#24655077
    So, either do as directed, or don't get anything from the iTunes/app store.

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