Remove previous owners apple id

Can I remove previous owners apple ID with my one?

Only if the previous owner disabled Find My Phone otherwise it will be locked to his Apple ID and password. Without those you cannot even use the device.
Find My iPhone Activation Lock
If this is not the problem, then connect it to your computer, open iTunes, then restore the device.

Similar Messages

  • Removing previous owners Apple ID

    I recently bought a 4s second hand and although the phone has been factory restored, the apple ID is still on there from the previous owner who is not replying to any of my messages in regards to removing their ID. Can anyone tell me how I do it so i can pass on the message or is there some way i can do it myself, thanks

    The Apple ID and Password that was Originally used to Activate the iDevice is required.
    If you cannot get this information from the seller
    Removing a device from a previous owner’s account
    you need to return the Device for a refund, as you will not be able to re-activate it

  • How can I remove the previous owners apple i.d. from my app store?

    Just recently, after 8 months of ownership, my App Store has started to cancel my updates in favour of asking the computers previous owner to log into the app store to update. Is there any way I can remove their account from my App Store? It's getting annoying!

    Were there apps that the previous owner bought from the Mac App Store on the Mac when you got it? They should have been removed before passing the Mac to you. At this point those are pirated apps and they can only be updated using the previous owners Apple ID. You should remove all of them from the Mac and buy them using your own Apple ID. Probably not what you wanted to hear.

  • How to remove previous owner's Apple ID request from App Store?

    When I try to update an app App Store asks for the previous owner's Apple ID and not for my Apple ID. How can I change it to ask for my details?How to remove previous owner's Apple ID from App Store?

    Before buying a second-hand computer, you should have run Apple Diagnostics or the Apple Hardware Test, whichever is applicable.
    The first thing to do after buying the computer is to erase the internal drive and install a clean copy of OS X. You—not the original owner—must do that. Changes made by Apple over the years have made this seemingly straightforward task very complex.
    How you go about it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
    It's unsafe, and may be unlawful, to use a computer with software installed by a previous owner.
    1. If you don't own another Mac
    a. If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller—not from eBay or anything of the kind. If the machine is very old and has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
    b. If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for a MacBook Air. You should have received the media from the original owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
    To start up from an optical disc or a flash drive, insert it, then restart the computer and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
    c. If the machine shipped with OS X 10.7 or later, you don't need media. It should start up in Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
    d. Some 2010-2011 models shipped with OS X 10.6 and received a firmware update after 10.7 was released, enabling them to use Internet Recovery. If you have one of those models, you can't reinstall 10.6 even from the original media, and Internet Recovery will not work either without the original owner's Apple ID. In that case, contact Apple Support, or take the machine to an Apple Store or another authorized service provider to have the OS installed.
    2. If you do own another Mac
    If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to prepare a USB device, then start up the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can start from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
    3. Partition and install OS X
    a. If you see a lock screen when trying to start up from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another service provider to be unlocked. You may be asked for proof of ownership.
    b. Launch Disk Utility and select the icon of the internal drive—not any of the volume icons nested beneath it. In the  Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
    c. An unusual problem may arise if all the following conditions apply:
              OS X 10.7 or later was installed by the previous owner
              The startup volume was encrypted with FileVault
              You're booted in Recovery mode (that is, not from a 10.6 installation disc)
    In that case, you won't be able to unlock the volume or partition the drive without the FileVault password. Ask for guidance or see this discussion.
    d. After partitioning, quit Disk Utility and run the OS X Installer. If you're installing a version of OS X acquired from the App Store, you will need the Apple ID and password that you used. When the installation is done, the system will automatically restart into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
    e. Run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the original owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed—you have to repurchase them.
    4. Other issues
    a. If the original owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're irrevocably linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
    b. If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to  authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
    c. When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a lifetime limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an iCloud account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information. The setup limit doesn't apply to Apple ID accounts used for other services, such as the iTunes and Mac App Stores, or iMessage. You can create as many of those accounts as you like.

  • I just purchased a used ipad I am trying to set it up and it is asking for the previous owners apple ID is there a way to set this up with out this information?

    I just purchased a used ipad I am trying to set it up and it is asking for the previous owners apple ID is there a way to set this up with out this information?

    No, you will need to contact the previous owner, he/she is the only person that can remove it from their account : http://support.apple.com/kb/TS4515

  • HT201441 i bought an iphone4 with the previous owners apple account id and no way to contact them

    i want to reset this phone to factory settings but it has the previous owners apple account id
    password that of course i dont know and i have no way to contact them i bought this phone at a flea market the past weekend .Can i do this myself or do i take it to a apple store?

    I'm afraid that if the previous owner has locked the phone, only he can unlock it, either by giving you the ID and password or by removing it from his list of devices (which he should have done before selling it on).
    As you cannot contact him, you will be unable to use the phone. There is no way round this - taking to Apple won't help. Your only option is to take it back to where you bought it and try to get them to refund your money, as they have sold you a useless device.

  • I can't remove previous owners email address from App Store so can't use - advice please!!

    I can't remove previous owners email address from App Store so can't use - advice please!!

    Settings/iTunes & App Stores. Tap the Apple ID. Tap Sign out. Then sign in with your Apple ID. However, if the phone still has Find my iPhone enabled with the previous owner's Apple ID then the phone will be useless to you until you get the previous owner to release Activation Lock on the phone.

  • How to delete previous owners apple ID  ?

    Need a simple explanation on how to delete the previous owner's  apple ID.
    Can't seem to delete the App Store program ,  and whenever I use it , it pops up the previous owners Apple ID.
    I have my own Apple ID ,  but doesn't seem to do much good.......
    Thanks

    All apps (and other iTunes content) is tied to the account that downloaded it, so if the previous owner downloaded those apps then only hi/her account will be able to update those apps.
    You can tap on the id in Settings > Store (Settings > iTunes & App Stores on iOS 6) and log out of it, and you can remove all of the previous owner's content and put the iPad back to factory defaults via Settings > General > Reset > Erase All Content & Settings, so that you can then set it up with just your account and content

  • I bought second hand iphone 5 and i try to activate but it ask previous owner apple id.

    i bought second hand iphone 5 and i try to activate but it ask previous owner apple id.

    You are experiencing Activation Lock.  If the previous owner will not remove the device from their account there is nothing you can do unless the place you purchased it from will give you a refund.
    Activation Lock: http://support.apple.com/kb/ht1766
    What if I purchase a device that is still linked to the previous owner's account?
    Contact the previous owner as soon as possible and ask them to erase the device and remove it from their account. For complete instructions, read how to remove a device from a previous owner's account.
    How do I check for Activation Lock before purchasing a used device?
    When purchasing an iPhone, iPad, or iPod touch from someone other than Apple or an authorized Apple reseller, it is up to you to ensure that the device has been erased and is no longer linked to the previous owner’s account.
    Follow each of these steps to make sure that you can use the device you purchase:
    Turn the device on and slide to unlock.If the passcode lock screen or the home screen appears, the device has not been erased. Ask the seller to completely erase the device by going to Settings > General > Reset > Erase All Content and Settings. Do not take ownership of any used iPhone, iPad, or iPod touch until it has been erased.
    Begin the device setup process.After choosing a language, choosing a country, and connecting to a network, the device will begin activation. If you are asked for the previous owner’s Apple ID and password, the device is still linked to their account. Hand the device back to the seller and ask them to enter their password. If the previous owner is not present, they can remove the device from their account by signing in to icloud.com/find. Do not take ownership of any used iPhone, iPad, or iPod touch until it has been removed from the previous owner’s account.
    You will know that a device is ready for you to use when you are asked to “Set up your iPhone", “Set up your iPad", or “Set up your iPod” during the device setup process.

  • How do I reset used ipad mini that has previous owner apple id in it?

    How do I reset used ipad mini that still has previous owners apple id in it?

    Where is the id showing ? If the previous owner left it tied to his/her account in Settings > iCloud and has Find My iPad enabled on that screen  then you will have to contact the previous owner, only he/she can remove the iPad from their account - it will need his account's password to log out directly on the iPad, or he can do it via http://www.icloud.com
    iOS 7 and activation lock : Find My iPhone Activation Lock: Removing a device from a previous owner’s account.

  • Iphone ask for previous owner Apple ID

    after I updated to ios 7.0.3 my Iphone 4s ask for previous owner apple id that was lost and can`t recover via email due the email was not active
    pls help

    Find My iPhone Activation Lock- Removing a device from a previous owner’s account
    Only the former owner can remove the Find My Phone lock and erase the device. That can be done remotely. Without this the device is useless to you because it will be permanently locked.

  • I don't have the previous owner apple account how can I activate my iPhone without the previous owner?

    What can I do to active my new iPhone 5s if I don't have the previous owner apple ID because I don't know him.

    So the trick here is at what point are you getting stuck? You'll know whether or not you can use the device after you've restored it in iTunes. If the previous owner had not removed their iCloud account (or turned off Find My iPhone) before you do this, then the phone is forced into Activation Lock (which you'll likely see after restoring the device, upon setting it up). If this is the case, you either HAVE to contact the previous owner and have them help you type in their password or remove the phone from their iCloud account by logging into iCloud.com, or if you can provide valid proof of purchase you may be able to get support through AppleCare or an Apple Store. Otherwise, see if you can return it! Good luck!

  • Purchased phone but cannot activate it  because its asking for the previous owner apple account  information

    i purchased a iphone 4 which wants the previous owners apple account info.

    If you're able to contact the person who set the lock, send them this link and tell them to follow its instructions.
    If not, you can't activate the device but may be able to get it refunded. Apple won't remove the lock for anyone other than the original owner(assuming they're alive.)
    (123227)

  • Will a new sim card erase previous owner apple id

    I have a new preowned iPad.  The ipad was reset but when I try to log in it is asking me for the previous owner apple id.  My question is, if I buy a new SIM card for my iPad will that fix that issue?
    Thank you,
    Maria Esther

    No, if the iPad is on the activation screen then only the previous owner's id and password can remove the iPad from their account (either directly on the phone or by he/she logging into their account on http://www.icloud.com) : Find My iPhone Activation Lock: Removing a device from a previous owner’s account.

  • Sed an iPad from someone and I want to go into App Store to update apps, but when I click on the update button, the previous owners' apple Id username appears and it won't take my apple id password. How do I replace their username w/ mine?

    I purchased an ipad from someone and i set up my apple id for it but when i go to the app Store to update apps, i click on the update button for an app, the previous owners' apple Id username appears and it won't take my apple id password. How do I replace their username w/ mine? It doesn't give me an option... Help! Please!

    Cc2528 wrote:
    The iTunes Store on my iPad is set up with all my music already. And at the very bottom it shows my apple Id username. The only place it shows the previous owners id is in the App Store...
    You can probably change the ID in the "iTunes and App stores" settings on the iPad....click on the wrong account ID , select sign out, then log in with your own ID, I have not done this but I think it works.....
    but I would be more inclined to to the factory reset and start afresh.

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