Remove the ink cartridge & reinstall it then press ok - Doesn't Work. Please Help !
HP Envy 5660 Wireless All-In-One
My black & color ink ran out and I changed them both. The color ink cartridge is fine but when I changed the black cartridge I get a message telling me to remove it and reinstall the black ink cartridge then press ok. I tried this several times. When it did not work after 4 tries, I decided to try another black cartridge. Again I got this message. I tried with 3 brand new black cartridges with no luck.
I then decided to turn off the power to the printer and unplug the printer. Wait a few minutes then plug it in again and power up. Like a re-boot. This did not help. I then tried cleaning the area where the cartridge goes in but this did not help either. I did not bother trying to clean the cartridges (3) themselves as they were all brand new, just out of the box.
The only way I can use this printer right now was to remove the black cartridge all together and only use the color ink.
I have only had this computer for 3 months so if anyone has any ideas it would be greatly appreciated. Thank you in advance.
Hi @TracieDawn,
I see that despite your best efforts so far, you can currently only use the printer when you remove the black cartridge and printer with the color ink. I suggest using the following document to troubleshooting the issue, and calling us if the issue persists; HP ENVY 5640, 5660, 7640 and Officejet 5740, 8040 e-All-in-One Printer Series - A 'Cartridges Missin....
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP
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