Removing About:blank whilst on eBay feedback

Question

Whilst navigating eBay to the "feedback" page I get the About:blank page and the message waiting for eBay to respond. I have tried to unravel the plethora of advice on the About:blank subject but it seems to go around in circles. I did glean from the net that if there are two scvhost.exe's running this could a virus, well I do have two running - svchost.exe and svchost.exe network services; but there my trail ran cold. If I use IE 8 I am able to navigate successfully, so the problem would seem to lie with Firefox. I have upgraded to FF18 but the problem persists. I have run SpyBot, AVG and a host of registry progs but to no avail. I much prefer using FF but if this situation is ongoing it seems I will have to juggle browsers which I do not want to do.

Answer 1

Please make sure plug-ins are up to date, that no add-ons are causing this and if it still persists please perform a reset. Please see as outlined below.
Please check if all your plugins are up-to-date. To do this, go to the [http://mozilla.com/plugincheck Mozilla Plugin Check site].
Once you're there, the site will check if all your plugins have the latest versions.
If you see plugins in the list that have a yellow ''Update'' button or a red ''Update now'' button, please update these immediately.
To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.
'''Try the Firefox Safe Mode''' to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.''
''(If you're not using it, switch to the Default theme.)''
* You can open the Firefox 4.0+ Safe Mode by holding the '''Shift''' key when you use the Firefox desktop or Start menu shortcut.
* Or use the Help menu item and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
''Don't select anything right now, just use "'Start in Safe Mode"''
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again.''
'''''If it is good in the Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one.
Please follow the [[Troubleshooting extensions and themes]] article for that.
''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.''
To Reset Firefox do the following:
#Go to Firefox > Help > Troubleshooting Information.
#Click the "Reset Firefox" button.
#Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
#Firefox will open with all factory defaults applied.
Further information can be found in the [[Reset Firefox – easily fix most problems]] article.
Did this fix your problems? Please report back to us!