Removing an old version of Quicktime

I am trying to install the latest version of Quicktime. However, I get a message towards the end of the installation validation process saing error 2803 followed by a message that says 'unable to uninstall an older version of Quicktime'
I have tried using control pannel/remove programs....but when I click on Quicktime, nothing happens.
Help...how do I install the old version of Quicktime?
Thanks

I have tried using control pannel/remove programs....but when I click on Quicktime, nothing happens.
let's try the following procedure with that one.
Download and install the Windows Installer CleanUp utility. then use it to clear any existing QuickTime installation configuration information from your PC:
Description of the Windows Installer CleanUp Utility
Next, we’ll manually remove leftover program files and folders.
1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
2. In My Computer, open Local Disk.
3. Open Program Files.
4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
5. Navigate to C:\Windows\system32\.
6. Remove the files QuickTime.qts and QuicktimeVR.qtx.
7. Restart your computer.
now try another QuickTime install. does it go through properly this time?

Similar Messages

  • Cannot remove old version of Quicktime

    I have a Quicktime version that came when I bought my laptop. The OS system also came with the laptop. I have a Windows XP Home Edition. When I tried to install the Itunes latest version with quicktime it kept reporting that it is unable to remove the old version of quicktime and cannot continue with the installation. I have tried to follow the instructions with regards to removing the Quicktime including the 2 files inside the System 32 folder. I have restarted my pc and tried to install again but it still shows the same problem. Also the Quicktime logo is still showing up in my Add/Remove Program without a file size. So now I don't even have the quicktime anymore. Don't even know what else I can do to completely remove the old file.

    ok what finally worked is that I installed the windows install cleanup. what I have been working at for hours took just around 15 min. but as I understand it you have to be very careful with it or you might accidentally remove files that you need. Thank you for your help.

  • Not able to remove old version of QuickTime

    I use Windows 7 Professional (64bit) and have been using iTunes with no problems. Got a message today to upgrade to the newest version of iTunes. Downloaded the file (the x64 version). Installer uninstalled old version and started to install new version and hung up when it tried to remove QuickTime. Now neither iTunes nor QuickTime are on my computer.
    I followed the instructions on the forum to do a clean uninstall of all Apple products including the verification process. iTunes still will not install... gets to the point of installing QuickTime and says it cannot remove the old version and I need to contact my support personnel.
    Help! My iPod is useless w/o iTunes!!

    See my reply in your duplicate thread : https://discussions.apple.com/message/20845041#20845041

  • I am trying to install the new version of iTunes, but I can't remove the old version?

    I have been trying for quite a while to intsall the new version (11) of iTunes onto my computer. But it keeps telling me that it can't remove the old version. Please help.

    Hello, Hannah. 
    I would recommend uninstalling iTunes and all of it's components in the specified order of the first article.  As you are receiving errors regarding the uninstall, see the steps in the second article below. 
    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
    http://support.apple.com/kb/ht1923
    "The feature you are trying to use is on a network resource that is unavailable" alert when removing Apple software in Windows
    http://support.apple.com/kb/TS3704
    Regards,
    Jason H.

  • "Unable to uninstall old version of Quicktime" - HELP PLEASE!

    I am trying hard to install iTunes 7 on my PC and when running the installer it tries to uninstall the old version of quicktime and it cannot. I uninstalled it manually through the control panel, but it said some parts could not be removed. iTunes 7 still will not install. Is my PC messed up or, though iTunes 7 is released, is it just not at the stage where we want to be installing it? Should I wait for an updated version?
    As well, the iTunes installer installed Apple Updater. I ran it, and it said my programs were up to date, which is not true seeing as iTunes 7 is not installed.
    Please help!

    Just goto the control panel and remove/uninstall all listings for iTUnes AND quicktime.
    Go here at microsoft and install the windows cleanup utility http://support.microsoft.com/default.aspx?scid=kb;en-us;290301
    Once installed goto start>all programs>Windows cleanup
    Remove each listing of iTUnes one at a time, For example if theres 2 or more listings of iTUnes, highlight ONE and click remove, then highlight the seconnd one and remove it ect ect
    Do the same for all listings of quicktime
    Now scan the system for malware with Ewido http://www.ewido.com
    After that disable your antivirus and security programs then head to apple.com to download and install itunes

  • How do I delete my old version of Quicktime?

    Today I tried to update my version of iTunes, but when I went to do it it said I couldn't because it couldn't delete my old version of Quicktime, preventing it from installing the new Quicktime, and therefore I couldn't install the new version of iTunes. I tried Add or Remove programs, but that didn't work either. Any advice?

    Try this I was having the same problem.
    http://discussions.apple.com/message.jspa?messageID=3799350#3799350
      Windows XP  

  • Trouble uninstalling old version of quicktime

    I'm trying to unistall the old version of quicktime. When I go into my control panel and click on "remove program", the box opens like it's going to start, then it disappears. And nothing. I can't install any itunes software until I can get rid of this.
    Any words of wisdom out there?
    Thanks!

    hmmmmm.
    okay, let's first try taking Norton at its word. head to LiveUpdate, download fresh definitions, and try running a vigorous virus scan to see if it picks up anything on the PC.
    it that doesn't show up anything, try running the Symantec online virus check. (i've seen this pick up infections on a PC in some cases where the Norton on the PC had been compromised.)
    Symantec Security Check
    ... apologies in advance ... the online Symantec scan takes an eternity to run. (i've used it once or twice with belladonna.)

  • Trying to remove an old version of I Tunes and keep getting the message "The folder path I Tunes contains an invalid character' . It won't let me go any further, have tried deleting/repairing the program but keep getting the same message?

    trying to remove an old version of I tunes, but keep getting the message 'The folder path I Tunes contains an invalid character'
    It won't let me go any further, have tried deleting/repairing but get the same message and am blocked from continuing?

    Hi Barbara,
    I had a similar problem recently and using the "more like this" feature I discovered an answer. To a problem posed by Holo7,  who like myself was a newbie on this platform,  b noir proposed a solution to Holo7's problem that also worked with my problem. It involves downloading a version of MS Windows Instal Cleanup and using it to completely remove all traces of the old version.
    If you look at my problem (follow OldGit66) and the link to Holo7's problem then you will find b noir's answer which I think may help you. I am new around here so you might want to wait for one of the higher status correspondents.
    Regards
    John

  • Java applets won't load, have latest version of java installed, have removed all old versions from the hard drive, java console not working in firefox, any suggestions please ?

    java applets will not load,
    i have run the java test page & i have the latest version installed.
    have removed all old versions of java from my hard drive & restarted the computer.
    i have checked that java is enabled in the plug-ins and it is with version se 6 u22, also something called java development toolkit 6.0.220.4 np runtime script plug-in library for java (tm) deploy.
    if i click on java console in tolls nothing happens

    Hi,
    You might want to look in your control panel for 'Java' icon. It should give you an option to enable java plugin into your browser. Let me know if you still face the issue.
    Thanks!

  • Im unable to remove my old version of itunes ready for the newest one, how do i remove it?

    im unable to remove my old version of itunes off my windows computer, how do i remove it?

    Are you getting an error message about the older version when you try to update to the newer version? If so, what does the error message say? (Precise text, please.)

  • Please i want to remove the old version of itune, the new version does not delete it for some reason , what i should do?

    please i want to remove the old version of itune, the new version does not delete it for some reason , what i should do?

    See https://support.mozilla.org/en-US/kb/firefox-no-longer-works-mac-os-10-4-or-powerpc
    Since you have a Intel Mac, if you can upgrade to OSX 10.5.x then you may be able to use more current releases.
    jscher2000, You should link to http://www.mozilla.org/en-US/firefox/all-older.html for 3.6.28 since the ftp is not mirrored.

  • Hello, I want to download a new version of Itunes on my windows PC to to communicate with my Ipad, but the program says: I cannot terminate this download. Since I have also removed the old version of Itunes, now I can't do nothing to communicate with Ipad

    Hello, I want to download a new version of Itunes on my windows-7-PC to to communicate with my Ipad, but the program says: I must terminate this download. Since I have also removed the old version of Itunes, now I can't do nothing to communicate with my Ipad

    figured it out myself; saw the solution with similar problems...Thanks

  • Trying to dowload the latest version of itunes and I get a message that it can not remove the old version

    I bought a new touch and tried to plug it into my pc. itunes said I need the 10.5 version with new ipod. I downloaded the latest version and when I try to install it to my pc it gives me the message that it can not remove the old version and contact tech support. Please help.

    A window pops up when I try to install that says the old version of itunes can not be removed contact tech support. Then another window pops up that says   the feature you ar trying to use is on a network resource that is unavailable.
    perfect, thanks.
    Download the Windows Installer CleanUp utility from the following page (use one of the links under the thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    To install the utility, doubleclick the msicuu2.exe file you downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select anyiTunesentries and click "Remove", as per the following screenshot:
    Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • How do I remove an old version of the Apple Software Updater from a Windows XP machine without a software disk?

    How do I remove an old version of the Apple Software Updater program from a Windows XP SP3 machine
    without an Apple Software disk? I keep getting a message saying that I need such a disk to uninstall
    the old program so I can install Itunes software so I can download apps for my new Iphone 5S.

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install using an iTunesSetup.exe (or iTunes64Setup.exe) downloaded from the Apple Website:
    http://www.apple.com/itunes/download/
    Does it go through properly this time?

  • How can I remove an old version of Lightroom ? I use Mountain Lion on Mac.

    Hello,
    I upgrade from Lightroom 3 to Lightroom 5. There was no problem. My pictures have been imported in Lightroom 5. But Lightroom 3 was not removed from my computer. How can I remove this old version in a good way ?
    I use Mountain Lion on Mac.
    Thanks

    I'm not a Mac user. But you remove Lightroom just like you would remove any other application from your system. If you purchased Lightroom 5 as an upgrade it probably depended on knowing the serial number of your Lightroom 3. I suggest that you store that Lightroom 3 serial number somewhere you'll remember because it will be needed if/when you decide to upgrade to a newer version of Lightroom.
    And, just to clarify, there is no interdependence between your Lightroom 5 and Lightroom 3. They are separate, independent applications.

Maybe you are looking for

  • Update of BP general data during creation of BP in transaction BP

    Hi, I wish to update some flags on a BP record based upon a call to an external system via XI in BADI ADDRESS_CHECK. This must happend during the creation of the BP record in transaction BP so do not suggest using any BAPIs as these will only work on

  • Renew subscription EVERY time I launch an app??

    Hey guys, I was asked by the AdobeCare Twitter Account to post my issue in this forum, so here I am: I recently subscribed to a Adobe CC membership and everything worked fine when I had the CS6. Now since the CC Versions were released, I wanted to up

  • My 5th Generation IPod Touch keeps pausing, opening Siri, and crashing when I play music?

    I won a brand new 64gb 5th gen iPod touch back in November, everything has been great with it until recently. Lately it has been glitching out whenever I try to play music. It seems to be only when the headphone are plugged in that it does it, but it

  • Move workflow status column from one library to another in Sharepoint 2010

    Good morning,  I have two libraries in the same site, LibraryA and LibraryB.  On LibraryA, users upload documents upon which they start a collect signatures workflow. The view on LibraryA contains a column with the signatures workflow name showing st

  • Displaying Raw updates in Bridge Win 7

    Hello I use Bridge and Camera RAW to process and display images from my 5D2. I notice that Bridge previews show all the updates in Bridge as well as in the Slide Show, with the exception of sharpening. When I apply sharpening  in the RAW preview, I d