Removing itunes problem

I had to remove itunes, but after removing my dvd drive and memory stick no longer worked. Re-installed itunes and no problem.......***

Try removing it with Windows Install Clean-up Utility, downloadable at http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1b d/msicuu2.exe
This might also remove Quicktime, or make it stop working - so download a standalone version of Quicktime from:
http://www.apple.com/quicktime/download/standalone.html

Similar Messages

Can't update/remove itunes; problems on windows installer

I've been trying to update my 10.6 iTunes because my IO6 devices only require 10.7 but windows installer has been giving me problems. I've got error messages such as;
"Error occured furing installation. Your system has not been modified"
"Windows installer service could not be accessed. This can occur if service installer is not correctly installed. Contact support personel."
"Windows installer could not be accessed. This can oocur if you are running windows in a safe mode or windows installer is not correctly installed."
I 've been searching solution online but still hasn't solve this.
I hope someone can help me with this.

Is this on a 64-bit system, steffi? If so, try the following user tip:
"The Windows Installer Service could not be accessed" error messages when installing iTunes for Windows on 64-bit systems

If I remove itunes and its drivers from my computer, as recommended by someone at the Apple store for a problem I'm having, I know my music will come back, but will my playlists still be there as they are now?

If I remove itunes and its drivers from my computer, as recommended by someone at the Apple store for a problem I'm having, I know my music will come back, but will my playlists still be there as they are now? I forgot to ask.

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

Had to remove itunes from my computer to reset the computer. Now I'm having problems syncing my iphone with the computer. Computer is saying it wants to download updates to the phone but that will delete things I downloaded straight from the phone. Help!

Had to remove itunes from my computer to reset the computer. Now I'm having problems syncing my iphone with the computer. Computer is saying it wants to download updates to the phone but that will delete things I downloaded straight from the phone. Help!

iTunes thinks you have a new computer because you restored the OS. Open iTunes and authorize it to the same account you have on the iPhone. Did you restore your iTunes content from a backup after resetting your computer? Have you been syncing regularly with the computer, and does the iTunes library on the computer contain your apps, music and videos? If so just sync and your content will be removed then restored.
If you have not hopefully you have now learned something. You can recover apps and purchased songs by connecting the phone, without syncing, and choose "Transfer purchases..." from the File menu.

HT1923 I cant update or remove itunes without receiving the message: the install source (itunes.msi) for this product is not available. verify that the source exist and that you can access it. Has anyone had this problem? Thanks

I cant update or remove itunes without receiving the message: the install source (itunes.msi) for this product is not available. verify that the source exist and that you can access it. Has anyone had this problem? Thanks

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

I have a problem with itunes opening. I have downloaded the new version and it ask to repair or remove itunes I chose to repair. This has not solved the problem. If I remove the program how do I get my songs and playlist back?

If I remove itunes from the computer, how do I get my songs and playlist back?

Do you get an error message when you try to launch iTunes? If so, what does it say? (Precise text, please.)

TS5376 For about 4 months now I have been getting an Apple I-Tunes update message but when I try to install it, the program stops and refuses to install it saying I need to go to tools and manually install. the support page says:1. Remove iTunes and relat

Dear Windows support personel,
As part of my message reads above; I keep getting an i-tunes update message and when I click on the OK to download it, I get an error message saying there was a problem and I need to go to Tools>manual download. Well, I don't know how to do that even though I gave it my best try. I went to the support sight and it had the following message;
1. Remove iTunes and related components from the Control Panel
Use the Control Panel to uninstall iTunes and related software components in the following order. Then, restart your computer:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Important: Uninstalling these components in a different order, or only uninstalling some of these components, may have unintended affects.
If you encounter an error while uninstalling, try repairing the affected component:
I don't know if I should do that since I'm not PC savey. Could you help me by doing the work on my pc for me? I'd be most apprieciative if you'd help me in this manner.
Sincerely,
Christine Bocker
<Email Edited by Host>

Let's first try updating using an installer file downloaded from the Apple Website:
http://www.apple.com/itunes/download/

This ipod cannot be used because the required software is not installed. Run the Itunes installer to remove Itunes, then install the 64-bit version of Itunes.

I'm not sure if the error message is related but smart friend was using my computer started deleting Quicktime & Safari and told me that they shouldn't be on my computer as they are not windows product & I can't use them on my laptop. With trepidation but acknowledging I don't know any of the stuff they were talking about, I allowed them to raid my laptop thinking it could be for the best. Now I'm not sure if it is related or not but depsite me having the most recent Itunes updates on both my Ipod 4TH GT, I am getting the following message everytime I connect my Ipod to the computer...and the timing would be about right too:
this ipod cannot be used because the required software is not installed. Run the Itunes installer to remove Itunes, then install the 64-bit version of Itunes.
If it helps I am running the 10.7.0.21 on the Sony Vaio & remember checking last week I do have the latest update on the Ipod but it is a different version from the Itunes on the laptop (which may be normal, I wouldn't know) but as I am away from home & Wifi I can't tell u the version on that though.
My problem is I cannot find an apple installer on the laptop to uninstall & I have searched Apple & Google for help and have seen others posts with the same issue but alot of the answers unfortunately I can't follow. I would greatly appreciate it if you can you answer any of these questions for me?
*Will add & remove totally uninstall Itunes so that I can reinstall?
*Will I lose my apps, music & data?
*If the apps, music & data is recoverable, how do I do that?
Sadly I can't find the installer & would love to add my new Mumford & Sons cd to my Ipod collection but don't know how to fix this. I love my Ipod & google but I have spent hours tryign updates, downloads, searches & feedback to Apple. A few months ago I had an Itunes billing problem & there was a webpage where you could email an apple support worker & rhe replied to my credit card problem within a day or 2 but I can't find that help for this problem..I couldn't express my graditude enough if you could help me with this, but thank you.

dorygirl2009 wrote:
I'm not sure if the error message is related but smart friend was using my computer started deleting Quicktime & Safari and told me that they shouldn't be on my computer as they are not windows product & I can't use them on my laptop.
This "smart friend" really sounds like a collosal moron.
Follow the instructions here: http://support.apple.com/kb/HT1925 to remove and reinstall all Apple products on your computer.
Once you get everything working, the next time your "smart friend" wants to touch your computer, tell them firmly NOT A CHANCE IN ****!
None of your data (media, podcasts, apps) will be affected by removing and reinstalling iTunes.

This iphone can not be used because the required software is not installed. Run the itunes installer to remove itunes, then install the 64bit version of itunes

This iphone can not be used because the required software is not installed. Run the itunes installer to remove itunes, then install the 64bit version of itunes
I keep getting the above error everytime I plug in my iphone.
I am not daft, I do have the 64bit version of iTunes installed already. When I installed itunes 10.5 and more recently 10.5.1 I got an error message that rolls back a section of the installation (The updater I think) before finishing off installing iTunes.
After the installation iTunes will work normally apart from when I try to connect a device. At which point I get the title error message and I can not sync my phone.
It's probably down to Itunes not installing properly however no matter what I try I can not sort the problem out. I've tried uninstalling all apple programmes followed by a registry clean, then reinstall. I've tried the same again but in a specific order. I've tried repairing iTunes, repairing the updater etc etc. Nothing seems to work. I'm out of ideas.
Has anybody had this problem? Please can somebody tell me how to fix it!
Getting an iPad this Christmas and if I can't sync that up to my PC I may just have to go over to ANDROID!!!

Is there a way to install this on its own?
Yeah, let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunes64Setup.exe installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunes64Setup.exe, and select "Extract to iTunes64Setup". WinRAR will expand the contents of the file into a folder called "iTunes64Setup".
Go into the folder and doubleclick the AppleMobileDeviceSupport64.msi to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport64.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, does an iTunes install go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

HT204074 I have a new machine with a previous installation of Itunes, linked to another Apple ID. Even I authorized the machine to my Apple ID, I can not connecto to the Apple Store. I tried removing Itunes and reinstalling it, but anything changed.

I have a new machine with a previous installation of Itunes, linked to another Apple ID. Even I authorized the machine to my Apple ID, I can not connect to the Apple Store. I tried removing Itunes and reinstalling it, but anything changed. I still can not connecto to the Store.
My previous machine has Itunes Installed, and I deauthorized the machine so I unlinked to my Apple ID, if this is correct.
Anyway, Dropbox is also not connecting....so I do not know how to make it woek. please help!

I have the same problem - it is maddening. I rely on this iPad for work so this is not just an annoyance! The above solutions of changing the appleid on the device or on the website do not work.
The old email address no longer exists - I haven't used it in a year probably and I no longer have the account. I logged into the appleid website and there is no trace of the old email address so there is nothing that can be deleted or changed there. On the iPad there is no trace of the old email address so nothing can be deleted there either. I have updated the iPad software and the same problem comes right back. Every 2 seconds I am asked to log in using the old non-existent email. The device is currently useless.
The only recent change to anything was the addition of an Apple TV device, which was set up using the correct login and password.
Does anyone have any ideas? The iPad has been backed up to the iCloud so presumably it now won't recognize the current iCloud account? So restoring may notbe an option?

I plug in my iPhone and this message showed. "This iPhone cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install the 64-bit version of iTunes." I did this but still not working. Please advise

I have a problem with connecting my iPhone to iTunes. I uninstalled one of the computer program and restart my laptop. After restart my laptop and a message said that iTunes might not working because one of the component is missing and request to reinstall the iTunes. Hence I remove iTunes from my laptop and I reinstall iTunes to my laptop but still not working.
Before this the iTunes will automatically launch when I plug in my iPhone. But after I reinstall iTunes, it's not working. When I try to plug in my iPhone after iTunes launched and message "This iPhone cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install the 64-bit version of iTunes." popped out. I did this twice but it's not working as well.
Please advise what should I do to fix this.

First make sue you are installing the 64 bit version of iTunes.
Second make sure it is iTunes 10.7 or later.
I would download a fresh copy of the 64 bit version of iTunes 11. After installation reboot your computer.
Before connecting your phone reset your device. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider should one appear until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.

This iPad cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes then install the 64-bit version of iTunes

I have seen others post this same question but the answers provided does not resolve my problem. My iPad Air is running iOS 7.1.2. I have been using this same computer for three years. It has Windows 7 home premium, service pack 1, 64-bit Operating System, Intel 3.4GHZ computer and 16.0 GB . I used this same computer with my iPad2 for several years. I purchased an iPad Air a year ago. I never had a problem with either iPad using iTunes. About a week ago, my computer would no longer recognize the iPad Air. I thought it must be a driver problem or iTunes somehow became corrupted. I uninstalled all of the Apple products except for iCloud and deleted any Apple software left in my Program Files and Program Files (x86). I then downloaded from Apple, iTunes64Setup.exe which is a 110,833 KB program. I installed the program without a problem. It installed Bonjour, Apple Software Update, Apple Application Support and iTunes. These programs I had previously uninstalled. I then brought up iTunes. I now plugged in my iPad Air and a popup message appeared "This iPad cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes then install the 64-bit version of iTunes". OK, I did as instructed. I used the iTunes installer to remove iTunes then ran iTunes64Setup.exe. I brought up iTunes and got the same message. "This iPad cannot be used because the required software is nt installed. Run the iTunes installer to remove iTunes then install the 64-bit version of iTunes" In general, I have found the Apple software to be robust and reliable. This situation however is very disappointing. I am hoping that someone has an answer that I can use to resolve my problem.

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it, which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
The section Install missing components has advice on breaking down the iTunes installer into the individual .msi files which might prove useful if one component, such as Apple Mobile Device Support, won't install normally.
In your case I suggest you start with a clean download of the setup file using the direct link. If reinstalling AMDS alone doesn't work try tearing everything down again.
tt2

Been having iTunes problems for months - now it won't work at all

Hi there,
For the last few months, iTunes has been failing to update (halfway through download it throws up an error saying the update failed. Trying to update manually threw up the errors I've linked to below). So I decided to try to fix it at last, I uninstalled iTunes and tried to reinstall, during the installation I encounter the following error:
http://twitpic.com/9azkja
Clicking "OK" led to a few minutes more of it trying to install itself before this popped up:
http://twitpic.com/9azkmu
"Retry" causes the error to repeat, "Ignore" leads to the installation saying it's successful, yet when I try to launch iTunes, this happens:
http://twitpic.com/9azkpa
Followed by this:
http://twitpic.com/9azkrr
Trying to repair the programme causes the same errors.
I'm running Windows 7 and haven't had any problems with other programmes that I'm aware of although Windows Update has been a bit dodgy for a while (some updates after downloading claim to be installed yet on restart Windows Update still identifies them as due to be downloaded and this process repeats over and over). I haven't made any hardware changes to my system lately and can't think of any software changes around the time the problems started or at all lately. I'm definitely running with administrator privileges.
Any suggestions or advice at all would be very gratefully received.
Thanks,
Steve

Hi Steve,
I can't say I've had the issues myself BUT what I would reccomend is:
1. Completely remove iTunes from your computer and associated registry entries by using a tool such as CCLeaner
2. Make sure you are completely up to date on windows redistributable packages and other updates.
3. Make sure you've selected the appropriate version for your computer i.e. x32 for 32-bit systems and x64 for 64-bit systems.
4. I've just had a quick Google around and as I said above with the redistributable packages in particular look at Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package ATL Securty Upfate which can be found here:http://www.microsoft.com/download/en/details.aspx?id=14431
For removing iTunes completely, it may be helpful to read http://support.apple.com/kb/HT1923
For your second error message about the entry point not being found, I found the article https://discussions.apple.com/message/11901253?messageID=11901253&amp%3b#1190125 3 helpful.
Hope this helps,
Kieren (@kierybear)

I received this error msg when I wants to sync my 3gs iphone. Please help. "This Iphone cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install the 64-bit version of iTunes."

I received this errir msg when I wants to sync my 3gs iPhone. And I already update my iTunes to 64-bit. "This iPhone cannot be used because the required software is not installed.Run the iTunes installer to remove iTunes, then install the 64-bit version itunes".

First make sue you are installing the 64 bit version of iTunes.
Second make sure it is iTunes 10.7 or later.
I would download a fresh copy of the 64 bit version of iTunes 11. After installation reboot your computer.
Before connecting your phone reset your device. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider should one appear until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.

How can I remove iTunes 11 and return to a functional version of iTunes?

So I was really stupid and updated my perfectly operational version of iTunes to version 11. After discovering that version 11 is almost totally non-functional (missing a number of useful functions that someone decided were too helpful I guess), I want to delete this horrid example of software non-functionality and return to the last functional version (iTunes 10). Please tell me there's a way to remove this software wart and return to a functional iTunes.

I found the following way to return to 10.7. I moved the following directories and files to the desktop before I deleted iTunes 11:
Album Artwork (folder)
iTunes Media (folder)
Previous iTunes Libraries (folder)
The following file is found in the Previous iTunes Libraries:
iTunes Library 2012-11-29.itl (the date on your file will vary depending on when you decided to add version 11)
The following are files found in the iTunes directory
iTunes Library Genus.itdb
iTunes Library Extras.itdb
Once you have copied these files to your desktop, you have to remove iTunes 11. I used the uninstall option in CleanMyMac.
I used this explanation to return to iTunes 10.7:
Replace the iTunes 11 application with iTunes 10.7
https://discussions.apple.com/message/20431349
iTunes 10.7 for OS X http://appldnld.apple.com/iTunes10/041-7195.20120912.d3uzQ/iTunes10.7.dmg
You will have to rescue your old iTunes library from your Previous Libraries folder and rename it iTunes Library.itl because a newer version of iTunes irreversibly updates your library file. See:
https://discussions.apple.com/mesage/20401436 - turingtest2 11/2012 post on rebuilding empty/corrupt library after upgrade/crash from previous iTunes library file.
iTunes: How to re-create your iTunes library and playlists - http://support.apple.com/kb/ht1451
Other issues:
https://discussions.apple.com/message/20432309 - solution to mobile devices saying they need to be restored after downgrading
Once you have reinstalled 10.7, put the files and folders you copied to the desktop back into iTunes overwriting the new files that were created during the install. Restart iTunes and you should see iTunes start to reinstall all the missing files. This doesn't seem to recreate the playlists but I can fix that problem myself.
So far, it seems to be working. YMMV and I'm not recommending you try this, I'm just saying that it's worked for me.

Removing itunes problem

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