Removing password lock from enterprise email account

I have left my last company that had an enterprise email account. When implemented, they put a password lock on my Blackberry which requires me to log in every 5 or 10 minutes if not being used. I have contacted them, IT support is in India, and requested they remove this along with the email. After many calls, it appears my email is gone but the password lock is not.
Thye said it was up to my carrier (Verizon) to remove, Verizon says they have no access to this and it is the user's employer to remove it.
My last conversation with the IT department was they told me to do a complete erase of the Blackberry which would remove all contacts and saved email, something I am reluctant to do because if I do this and then restore everything using the BB utilities, I assume the same password block will return.
Any suggestions? There's nothing on the BB I can find to remove email accounts and there is a padlock icon at the password setup area.
Thanks.

Hi and Welcome to the Community!
Here is a KB that discusses what you need to do:
KB14202 How to remove an IT policy from a BlackBerry smartphone
Hopefully it contains something useful!
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Occam's Razor nearly always applies when troubleshooting technology issues!
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