Removing printer apps

Purchased a new HP 7520 and ended up with a lot of apps because I thought they would be useful. The one app I really want isn't showing up but it shows up when I log into the app center. I have been trying to remove some of the apps (I know some of them you can't remove), but have had no luck in figuring out how. One place it tells me to go the the hpconnect, click on devices and remove that way. They don't even show up when I go there. Another place says I need to go to the eprint center and again, nothing. So I'm lost. Is there a way to remove them by using my computer or do I have to remove them right from the control panel - haven't figured out how to do either. I'm not computer saavy so if you have an answer, can you be detailed? Thanks so much for your help.

Hi,
One simple method is to disable the Web Services from the printer screen by clicking the Web Services icon, selecting settings and then Disable Web Services. then re-enable it by clicking the Web Services icon once again and following the steps to register the service. any scheduled delivery print app will be canceled.. consider however that you will need to select a different ePrint mail address for your printer..
As well you may follow these steps to cancel or suspend a scheduled delivery print app:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02940901&tmp_task=setupCategory&cc=us&dlc=en&lc...
Shlomi
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I can't add or remove print apps.

HP Photosmart 6510
I can't add or remove apps. I go the eprint center page and I don't see any icons to add the app to the printer. I am connected the internet. My wireless connection is excellent. I don't see the my app icon .

Does this help?
http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/How-to-add-or-remove-print-apps-on-your-web-co...
I am an HP employee.

How do I add/remove print apps on my printer?

The way you add apps to your printer varies depending on the model.
I. On the following printers, use the "Get More" icon on the device to add additional print apps directly on the device: When you select the "Get More" icon on your printer front panel display, you will see a list of available apps for your pinter, and you can select and add apps to your printer from there:
HP Photosmart c309n-s
HP Photosmart Premium C310 series
HP Photosmart eAll-in-One Printer D410 series
To remove apps on these printers, select the "Get More" icon, and then select the "Manage Apps" button (at the top-left of the Touchsmart Web Apps" screen that appears). That will open the "Manage My Favorites" screen where you can remove apps by selecting the "X" on the app icons.
Any configuration required for print apps (e.g., entering Zip Code) on these devices will be prompted for when you run the print app.
II. On the HP eStation (with the removable tablet display).
Add apps: Select the tab (with the upwards arrow on it) at the bottom of the screen to open the app drawer. Then select the Add Apps option at the bottom of the screen to view available print apps.
Delete apps: Select the tab (with the upwards arrow on it) at the bottom of the screen to open the app drawer. Scroll down to display the Print Apps section. Select the Delete option and then select the app you wish to delete.
III. On other web-connected printers, if you select the "Get More" icon it will provide you the web site address for HP ePrintCenter - www.hpeprintcenter.com. You go there to add new apps, view apps on your printer, and setup/remove apps from your printer.
For those devices, to add more print apps:
Go to www.hpeprintcenter.com and log into your account. If you don't have an account yet, create an account and add your printer. Information on doing that can be found here: http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/Add-your-printer-to-your-HP-ePrintCenter-accou...
Select the "Get More Print Apps" link in the Print Apps section (below the ePrint section).
Select the icon of the print app you want to install, and then on the print app detail page select the "Add to Printer" button. If the print app requires setup, after adding it you will see a "Setup" button which you should select to configure the print app so it is ready to use.
To remove apps on these printers, select the "My Apps" link to display the apps installed on your device. Hold your mouse over the print app you would like to remove and a red X will appear, select the red X to remove the app.
As soon as you add or remove the print app from the HP ePrintCenter it will be removed/added on your printer...select the "Apps" icon to see all currently installed apps on your printer.
Note: Not all print apps are supported on all printers, and apps may be limited to cetain countries or languages. If you don't see a print app you are looking for when you access the "Get More Print Apps" link, that app is not currently available for your printer. We are regularly working on creating new apps and extend the printers on which existing apps are available, and you will see a star notification icons on the Get More icon on your printer when new apps are available.
I am an HP employee.

Help! DAILY READ has become a daily beast. How do I delete it????
[email protected]

Can't remove print app

My wife accidentally subscribed to the print app, Games and Puzzles Daily. I tried to remove it at eprintcenter.com and it no longer shows there, or on the printer list of apps. Yet it continues to print daily if I have the printer on. How can I fix this?
Barry Cooper
Barry Cooper
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Hi Barry,
If the app no longer appears on the HP ePrint Center, simply re-add the Games and Puzzles Daily app, then suspend or disable it and remove it once again.
Once you re-add the app back to the HP ePrint Center, follow the exact steps listed under Managing Scheduled Delivery Print Apps > Cancel and remove a Scheduled Delivery Print App below:
Shlomi
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How to remove an app from my printer

How to remove an app from my hp5510 printer

EdnaM,
Below are a few instructions that should help you with your issue:
Log into your ePrintCenter account at HP ePrintCenter .
Click the Printers tab, and then click My Print Apps .
Place your mouse over the Print App that you want to remove, and then click Remove .
If you have any further question feel free to repost!!!! Hope all goes well!!!!
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Although I work for HP, my posts and replies are my own opinion and not those of HP.

Disable all print apps, but still print thru email

On my new HP Photosmart 6520 e-All-in-One printer, I want to disable all print apps, but not all web services: I still want to keep the ability to print photos and other files from all my devices thru email, as well as on my wireless LAN at home.
Is there a way to do this without removing every print app individually?

Hi,
That can be done by removing each app indicidualy as listed below:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02940901&tmp_task=setupCategory&cc=us&dlc=en&lc...
Other thean that, the only option to disable any of the print apps is to disable and re-enable the Web Services for your printer, however be aware that by performing a such you will need to select a different ePrint email address for your device as the current one will be locked for 6 months and will not be able to be used due to security reasons.
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

How do I delete a print app

Somehow I started a print app that I don't want, and it prints a newsletter everytime I start the printer and print an email or other document. How do I remove a print app, in this case the Sunday Times Digest.
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View Solution.

Hi,
Please use the following link (under "Manage Print Apps" to cancel/remove it:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02940901&cc=us&dlc=en&lc=en&product=5058336&tmp...
You may also get this:
My Print Apps
To view and manage print apps for your printer, use the display on the printer itself. This website cannot manage print apps for your printer. In this case, you have to cancel from your printer.
Regards.
BH
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Can't access or delete Print Apps on HP 7520 printer

When I try to access an app on my printer all I get is a message "Apps Updating" "The apps content is updating. You cannot access apps now. Please try later." When I go to HPConnected to try and remove apps, nothing shows up in My Printables. I really would like to get rid of them. I will never use them because I don't want my printer print out stuff on it's own. All they do is clutter up the screen and the buttons are so large you hit them by accident.
I really wish vendors would stop loading apps and things nobody wants aon their products. If I want it I,ll load it.

Hi LAW1953,
Welcome to the HP Support Forums. I see that you would like to remove the Printables from your Photosmart 7520 printer.
If nothing is showing up in the My Printables in your HP Connected account are you trying to access them using a Safari browser? If so please try to access the printables from another browser (Internet Explorer, Firefox, or Chrome).
I have included the Remove ePrint and HP Printables in HP Connected document although it sounds like you are aware of the steps in it to remove the apps. Please note that removing the apps, will not change the layout of the screen, the space currently given to the apps will still remain dedicated to the apps.
Regards,
Happytohelp01
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I work on behalf of HP

User unable to print apps 11.5.9

One of our user is unable to print
apps: 11.5.9
platform:AIX
the printer was running fine before i dont know what happend we are unable to print..
i have run the oracle diagnostic tool it says the printer is not define at os level
can anyone guide me to sort out this problem ??
Thanks
masti

but after a week again the same problem
user is unable to print
i issued the command lpstat -a
it shows the printer but the status is down with 5 queues
so i removed print jobs using lprm command
after that i issued enable printer
now the status is READY but the moment the user give print it gets added in printer queues lpstat -pXXXXX afte this the printer status is DOWN
the print job is in the queue and printer status is DOWN.This is something to do with the printer setup at the OS level, so please troubleshoot the issue with your System/Network team to find out why the printer status shows DOWN after printing from the OS.
Another issue:
i need to add to printer to EBS
so please explain me what do we mean by saying "Configure the printer at os level' client have windows and the printer is attached ti client system through USB and it on sharing with name say 'APPSSHARING' ..It means, set up the printer from the OS and make sure the lp command works properly then proceed and define the printer from the application (use the same queue name when you define the printer from the application).
http://forums.oracle.com/forums/search.jspa?threadID=&q=Printer&objID=c3&dateRange=all&userID=&numResults=15&rankBy=10001
Thanks,
Hussein

HP Print Apps

How can I remove "KidsOnly", Family Crossword, Comics so they no longer print automatically?

Hi,
Please use the following link (under "Manage Print Apps" to cancel/remove it:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02940901&cc=us&dlc=en&lc=en&product=5058336&tmp...
You may also get this:
My Print Apps
To view and manage print apps for your printer, use the display on the printer itself. This website cannot manage print apps for your printer. In this case, you have to cancel from your printer.
Please also try this (if the above mothod did not help):
http://h10025.www1.hp.com/ewfrf/wc/clc?
tmp_showAll=false&destPage=document&cc=us&dlc=en&docname=c03181888&lc=en&tmp_clcDestination=doclink
Regards.
BH
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Officejet Pro 8600 Print Apps will not print

I can not get web apps (such as crossword) to print. My printer is connected to internet but I keep getting error message (Internal Processing Error) when try to print apps. I have confirmed that printer firmware is up to date.

You should be able to visit eprintcenter.com and access your account.
https://h30495.www3.hp.com/user_login?next=%2Fapps&action=addprinter
at the bottom of your printer's page, you will have the apps listed for that printer.
Try to remove them and re-add the apps. Save it and try again with your printer. It wiill WORK!!!
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(Although I am employed by HP, I am speaking for myself and not for HP)

Unwanted faxes, Print Apps, Auto Printing. Manager Tools, Motley Fool

Many HP printers are Web Enabled and can connect to the 'cloud' to receive content or ‘Print Apps’. These Print Apps can be setup to be delivered on a Scheduled Delivery schedule. Some customers are inadvertently signing up for this service and think that they are getting a fax or unwanted print app sent to their printer.
There are two ways that you may have signed up to receive this content.
1. You can go to www.hpeprintcenter.com and login by creating an account, identifying your printer, and then selecting one of many print apps that will then appear on your printer panel. You can then select a desired ‘Scheduled Delivery' for this app that allows your printer to automatically print selected print apps on a set schedule. i.e. you could receive a news page, crossword puzzle, or article every morning at 7:00 am.
2. Web enabled printers have a few print apps located on the front panel out of the box and a customer can also initiate a print app to be delivered on a set scheduled from the front panel. When any of these print apps are selected the customer is asked on the printer screen if they would like to subscribe to the print app.
***Some customers are either inadvertently selecting these print apps and subscribing to them without knowing or the printer is located in an environment where multiple users have access to the front panel of the printer and one user is selecting the print app while others may not. Users who are unaware of how this Scheduled Delivery’s was set up will sometimes think that they are receiving a fax.
Methods of stopping a Scheduled Delivery Print App
1. From the printers front panel go to the 'Apps' section and scroll through until you find the desired print app. Select the print app and then choose 'Pause' subscription. This will pause the subscription until a user selects it again and 'resumes' printing. If the print app is not visible on your printer it may have been removed, please go to method 2.
2. Go to www.hpeprintcenter.com and login to your account, create an account if necessary. Go to the 'Apps' section and select the desired print app. Select 'setup' and then 'update settings', at the bottom of the settings page you will see in blue text 'Cancel Scheduled Delivery'.
If you are still having trouble with this issue just respond to this post.
Thanks,
I work on behalf of HP
Although I am an HP employee my posts and replies are my own.

It sounds like you are trying to make the change from the application on your computer.
Instead, make the change directly on your printer.
At the home screen on the printer, press the Apps Icon, then press the icon of the particular App you wish to cease printing, when you see Pause, then you need to press Pause to stop your subscription. You should then see Resume and OK. Don't press Resume as that will restart your subscription. Press OK, then your Home button (looks like a house, located around the outside of the control panel) to get out.
Once you have pressed Pause you have stopped your subscription. You might receive one more issue but you shouldn't receive any more after that.
I work on behalf of HP.
Although I am an HP employee my posts and replies are my own.

Fandango print app update

FYI: The Fandango print app (only available in the US) required an update today.
If you have the Fandango print app installed, the next time you run it the app will be removed from your device so you can install the updated version. Simply select the "Get More" icon and re-install the Fandango app to continue using it.
If you don't have it installed, you can install and use it w/out issue.
The update was for internal technical issues, and did not affect any functions/features in the print app.
I am an HP employee.

Hi uptheriver,
Unfortunately not all apps are supported by all printers at this time.
I was an HP employee.
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He print app

I have a galaxy note 2014 w the he print app. Once I have printed my document how can I delete that document from the history?
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View Solution.

Hi Stressqueen,
Thank you for the quick response. I appreciate the additional information.
To remove the document from the HP ePrint app you need to remove the document from your tablet. The app is only showing the documents that are on the tablet, they are not stored in the app. I've included a link to Samsung Support if you need assistance to delete the document.
Regards,
Happytohelp01
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I work on behalf of HP

Print-App doesn't delete

On Print App the "set-up" isn't showing to delete the schedule of deliveries. I want to cancel deliveries. The "add" isn't even showing up on the App? How can I cancel this when I can't get to it? Also, my favorite apps that I put in order are not showing up. They sent me an update which I did. Did this mess it all up? Thanks!

Hi there, depending on what printer model you have, managing your apps and subscriptions may be done via the printer itself or through the ePrintCenter. The definintve way to can cancel scheduled delivery subscriptions is by:
logging in to your ePrintCenter account
Selecting the printer the app is scheduled on (if you've more than one printer associated with the account)
Scroll down to the "My Print Apps" section
Click "Remove" on the app in question to remove it from the printer completely
Click "Setup" on the app in question and scroll down to cancel the subscription but leave the app installed on the printer
Hope this information helps.
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I am an HP employee.

Removing printer apps

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