Removing Skype Manager/Emptying Credit

Several years ago (2010) shortly after opening my Skype account, my account was 'compromised' by a fairly typical scam where my account was enrolled in a Skype Manager account, and an unkown person attempted a deposit/chargeback that resulted in a block on my account.
I've sorted this out, deposited Skype credit, and used my account normally since then.
My problem is this: I'm still somehow part of Skype Manager and Admin of a 1 member group that I don't want to be in. I can't remove myself because I have 0.01GBP left in credit that I can't drain (not enough to make a call to anywhere that I'm aware of), and Skype doesn't have any method for me to transfer or delete credit. I want out of Skype Manager because frankly I have no use for it and leaving it around only leaves me susceptible to another possible scam. What can I do?

Hi, MooseJC, and welcome to the Community,
I found these articles in the FAQ library which I thought might be helpful:
https://support.skype.com/en/faq/FA12063/how-do-i-release-an-account-from-skype-manager?
https://support.skype.com/en/faq/FA10542/can-i-delete-my-skype-manager?frompage=search&q=end+Skype+M...
Since it sounds like your account started as a personal account, I doubt this FAQ article would apply, but I included it anyway for background information:
https://support.skype.com/en/faq/FA559/how-do-i-remove-members-from-my-skype-manager?
Hope this helps. My next step would be to contact Skype customer service
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Similar Messages

Skype Manager - Buy credit with card

When will I be able to buy credit in skype manager using VISA card?
Currently only paypal and bank transfer options are available.

I've got the same issue...

How do I add removed skype manager back

Hi,
I accidentally removed my skype manager, so how can I add it back? I received the email saying if this is done by accident, please contact the skype manager immediately, however, I don't even know how to contact the skype manager. Any help please?

Hi,
If you are referring to your American number then I suggest you to place a new order and just search it
It is free so if you are lucky you will get it
Good luck!
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request.

Remove skype credit from member

Hi,
our colleague has left us and there is about 10 EUR credit left on her account. Is it possible to withdraw (retrieve) it from her account back to our general account? Since she will not be using her Skype anymore, the money there is of no use for us.
Thanks for advice,
Jana

jana1238 wrote:
Hi,
our colleague has left us and there is about 10 EUR credit left on her account. Is it possible to withdraw (retrieve) it from her account back to our general account? Since she will not be using her Skype anymore, the money there is of no use for us.
Thanks for advice,
Jana
Yes you can retrieve the Skype Credit allocated to her account in Skype Manager,.
Here are the instructions:
Sign in to Skype Manager.
Click Features in the toolbar to display the Credit allocations page.
Check the box next to each member whose credit allocation you wish to take back.
Click Take back credit.
Confirm that you wish to take back the credit by clicking Take back credit. The credit is refunded to your Skype Manager's credit balance.
Hope this answers your question.
Regards
Gary B
Skype Enterprise Support

Skype Manager how do i add my credit to my team?

Help! I have a skype premium account and have team members in other cities... so i created them accounts under the skype manager. But now how can they access my credit i seem to be purchasing all this credit and nobody can make calls ??

To see hw to customize your ringtones see [[Change ringer, sound and vibration settings]]
Still isn't possible set a specific ringtone to a contact from FXOS native configuration, you can try to search for a App on the [https://marketplace.firefox.com Marketplace]

Accidentally Removed Member from Skype Manager

I accidentally removed a member from our skype manager when I should have changed their password to block the account. Is there a way to get this profile back into our skype manager?
Thank you,

The same problem...
Official info (https://support.skype.com/en/faq/FA559/how-do-i-remove-members-from-my-skype-manager) - it's impossible
When a business account is deleted, all data associated with the account is permanently lost and cannot be recovered. You should therefore do a manual back up of any required account information, especially your payment information, before deleting the account.

Account suspended after receive "Skype Manager" in...

Hi,
my account was suspended after recieve 2 emails. I didn't accept any invitation but anyway the account was automatically suspended.
Email - 1)
You have been invited to join the Skype Manager called Photothema.
This is administered by harfstvandenhoven
When you become a member of a Skype Manager, the administrator(s) can allocate credit and products for you to use. The administrator(s) will be able to view your credit balance, products used and some other details.
You can accept or decline the invitation by going to your account and signing in with your Skype Name and password. Please make sure that the invitation has been issued by a Skype Manager that you trust and recognize.
The administrator will not be able to assign you credit until you have accepted the invitation.
You can only be a member of one Skype Manager at a time. However, you can easily remove yourself at any time by signing into your account.
Email 2)
The administrator - Photothema Harfst-van den - of the Skype Manager called Photothema has allocated you some Skype Credit. You can start using this feature immediately.
Here's what you have been allocated:
Skype Credit amount: EUR2.00

you may need to contact customer service, here's how;
How to Contact Skype Customer Service
CONTACT SKYPE CUSTOMER SERVICE | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES | WINDOWS PROBLEMS TROUBLESHOOTING | SKYPE DOWNLOAD LINKS
MORE TIPS, TRICKS AND UPDATES AT
skypefordummies.blogspot.com

Skype Manager account - No access

Dear All!
I am one of the administors of our Skype Manager account. Today all administors have got a message that we were removed from our Skype Manager. When we login with our usual user and password no details to our skype manager account is shown. Can somebody help me or has somebody experience what to do now? We had a lots of Skype Manager members because nearly 20 persons from our company are using this account. Furthermore we had money on this account.
Thanks in advance!

Hello Beowolfv
i am able to login in skype account but not able to login in manager.skype.com (Skype manager account) i loaded more than 1200 EUR there by using leagal payment method and suddely got account blocked. i contacted with skype support by chat they replied it happend due to breach of policy. but what policy i breached. even i dont konw.
i was using my skype manager account only you allocate credit to other skype users after inviting them to join me. since they blocked me i lost 1200 euro and more than 2000 euro which i already allocate to customers also lost. all of my members got account blocked message after skype blocked my skypemanager account (javedvoip)
please help me if possible. unblocked my account. or help me to get 1200 EUR credit which is available in my skypemanager account still. give this credit to some other skype manager account
waiting for your kind response
regards
JAVED

Invitation to join a Skype Manager, followed by or...

Around 5 AM I received an email with an invitation to join a skype manager, then a few minutes later a group of emails in a foreign language looking like order confirmations.
I've never had a payment account associated with my Skype account so I don't fear anything there, but my account history does now show what appears to be a $26 Canadian purchase of Skype Credit, being bought with Skype Credit, then used to purchase a Taiwan calling plan using Korean currency from Skype Credit.
Now my account shows a $0.02 balance and an apparently unused calling plan for Taiwan.
This was a long-unused account that's password had been shared with sites that have been breached over the years, so it's likely that's how they got in, but just a FYI that apparently people are breaking in to accounts that don't have any funds, funding them, and buying subscriptions they then don't use. I don't get it myseif.
I have changed my password and canceled the subscription.

You are lying. The requirement is completly the same as yesterday.
yesterday:
But the requirement is like :
STAFF_CD START_DT END_DT AMOUNT
3 05-SEP-00 31-MAR-01 450
3 01-APR-01 10-MAY-01 450
ie., "staff_cd" 3's "start_dt" to "end_dt" is splited 2 times.
ie. (05-SEP-00 to 31-MAR-01) and (01-APR-01 10-MAY-01) having the same amount. Likewise for all others, Kindly mark the expected outcome.
Today:
But the requirement is like :
STAFF_CD START_DT END_DT AMOUNT
3 05-SEP-00 31-MAR-01 450
3 01-APR-01 10-MAY-01 450
ie., "staff_cd" 3's "start_dt" to "end_dt" is splited 2 times.
ie. (05-SEP-00 to 31-MAR-01) and (01-APR-01 10-MAY-01) having the same amount. Likewise for all others, Kindly mark the expected outcome.
Message was edited by:
Sven W.

Some questions about Skype Manager and Skype Conne...

Hallo,
I found one of your post:
That, if I have some questions I may contact with Contact our solutions team
Sadly that link wont work...
I have few questions and also I contacted with Microsoft support, but sadly they wasn’t able to help me. Only what they suggests, that I may contact with Skype Team trough to Forum, or Facebook...
So, I choose first one and maybe you can help me, or redirect my question !?
About my questions:
As I understand Skype for business is just name what contain two free software, like Skype manager and Skype connect. Also those are free, without charge ?
Also I read that there are two different accounts, like Premium and regular one. Premium contains some benefit. So, If I use that Skype for business manager system to I may or can add some premium accounts for some my staff and leave others with regular account ? I don’t have that manager systems installed jet, but what I read, I understand that I maybe just split credit - or is there way how I may also share regular and premium conots ?
Also, Right now my customers have 25 workers, but what - if soon my another customer also want to use Skype Service, and he have 50 - 100 workers ? Will be there special price for different amount of users on one firm ?
And at last, firm who I represent right now are using Elion VoiP (Elion, is Estonian ISP) service, trough to xLite program.
Sadly that one wont work properly, it will hack, or you cant hear other people and so on. With, Skype everything works fine. So, if he will starting to use Skype manger and will make account for every workers (sips) can he bound those sips with same VoiP numbers what he will use right now with Elion ? Or if not, is there some way how to redirect those numbers (to lose those numbers, is sadly out of question) ?
I hope, you can help me guy´s.
Best regards
Rainer

Tere Rainer,
indeed we don't have the solutions team offer any longer. Let me try to answer some of your questions here.
Skype Manager and Skype Connect itself are free of charge. But obviously you can purchase and distribute paid products via Skype Manager.
Yes, you can freely distribute Premium subscription to Manager group members and leave others without. You can do the same with all kind of Skype products, e.g. Skype numbers, calling subscriptions etc.
There are no discounts with Skype Manager purchases. It's a tool to simplify administration.
Unfortunately you cannot transfer numbers to Skype connect. For more details on which features are supported and how they work please have a look here: https://support.skype.com/en/faq/FA10549/what-is-skype-connect-and-how-does-it-work
I hope my answers could help a bit already.
Tervitustega Mustamäelt.
Follow the latest Skype Community News
↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

Skype blocks Account after sign into Skype Manager

After years of using skype without a problem and being happy with it, following happened:
1) my account "kpaessler" was blocked a few hours after I signed into Skype manager. Both the skype account and the Manager was blocked. The answer to my inquiry was that Skype suspects incorrect use of the account.
So far no refund on credits (about 60EUR) and dial in number.
2) To get things going, I used another Skype account of mine "nuessering" to sign into Manager again. Could purchase a 3 months dial in number. Some hours later the Manager was blocked. The Skype account seems to work for skype to skype but Skype blocked the possibility to purchase a Skype in number or to by credit.
The purchase of the dial in number of the second account was refunded.
Both accounts are connected with same e-mail adress of mine.
What is going on? Has Manager a big problem?
My "kpaessler" acount has all my adresses and the dial and most important the call forwarding. This is very important to me.
How to get my this account back to be unblocked?
Thank you for any help.

Please contact customer service, they will help you sort this out: https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Add Contacts to Skype Manager members accounts (Contact List)

Hi All, I tried to disucuss this over live chat but had no luck as the tech guy kept asking if I wanted to add Skype credit for voice calls :-/ Basically what im asking for help with is if its possible to create group in Skype Manager, Create accounts and make them members of that group and then create a contacts list of other Skype manager users and then auto allocate that to all users within the group so when I give out the account details to my users when they login they already have the other company users added without having to login to Skype on the web and add them manually. Seems like a basic taks of managing a business with business accounts, if it doesnt exist can I request it as an upcoming feature Thanks Shaun

Looks like this is the only way my users in Skype Manager can add contacts who are also in Skype Manager:https://support.skype.com/en/faq/FA10867/how-do-i-add-other-members-of-my-skype-manager-to-my-contact-list-in-skype This is pathetic.

Add Contacts to Skype Manager members accounts (Co...

Hi All,
I tried to disucuss this over live chat but had no luck as the tech guy kept asking if I wanted to add Skype credit for voice calls :-/
Basically what im asking for help with is if its possible to create group in Skype Manager, Create accounts and make them members of that group and then create a contacts list of other Skype manager users and then auto allocate that to all users within the group so when I give out the account details to my users when they login they already have the other company users added without having to login to Skype on the web and add them manually.
Seems like a basic taks of managing a business with business accounts, if it doesnt exist can I request it as an upcoming feature
Thanks
Shaun

Looks like this is the only way my users in Skype Manager can add contacts who are also in Skype Manager:
https://support.skype.com/en/faq/FA10867/how-do-i-add-other-members-of-my-skype-manager-to-my-contac...
This is pathetic.

Skype Manager pricing

Where can I find information about Skype Manager pricing? The end trial period is in 3 weeks and I cannot find some information.

So, the latest news - no plans to charge for Skype Manager usage. At least in foreseeable future.
Rejoice! :smileyhappy:
PS. In case anyone notices any references for paid SM - please post here. I will ask to remove such references
Добавляйте баллы, если моё сообщение вам помогло. Спасибо!
Возврат денег | Система обновления подписок | Заблокировали/взломали аккаунт? | Пропали контакты? | Не зайти в Skype/не добавляются контакты? | Не удалось загрузить базу данных?
Подписки | Цены

Skype Manager or Premium - Not Sure

Hello,
I just purchased the Skype Premium and I did not receive a phone number. Was I supposed to?
I have an assistant in the Philippines to make phone calls for me to the US. Should I use the Skype Manager for business instead of the Skype Premium?
Thank You!

Hello jn_48.
Get an Online Number. Save up to 50% on your Online Number with a subscription.
1. Purchase confirmation. Once you've bought a subscription you'll receive a confirmation email and a notification in the Home area of your Skype
2. Dial a number. Click the Call phones button to open the Skype dial pad and enter the number you want to call or choose a number from your contact list.
3. Enjoy your call. Your calling minutes will decrease as you use them (except unlimited plans 2). If you use all your minutes, or you want to call a destination not covered by your subscription, you'll need to buy either another subscription or use Skype Credit to make pay-per-minute calls.
Here are the links to the two pages that speak about Online Numbers and Subscriptions
http://www.skype.com/intl/en/features/allfeatures/online-number/
http://www.skype.com/intl/en/prices/pay-monthly/
Hope this helps. If you have anyother questions, just post them up here and I'll try to find the answers for you.
Beowolfv
Regards,
Beowolfv
-If I Answered Your QuestionThenPlease Give "KUDOS" And Mark It As A "SOLUTION" So Others Can Find Help.

Removing Skype Manager/Emptying Credit

Similar Messages

Maybe you are looking for