Renderable text I can't see

I make fillable forms and send them out to be filled in. If people don't fill them in using Acrobat, when they come back I can not see what they wrote.  I used to be able to select on my acrobat pro a line that said "render text" or something similar. This would scan the document and the words my clients wrote in the fields would magically appear. I can't find it now.  It seems to have disappeared and i used it only three weeks ago.  In the past someone at Adobe helped me figure out how to solve my problem by doing this by going into the software and changing things. Now because of this I can't even upload updates.
Thanks!

This has become a problem, particularly for MAC folks who use the MAC preview package. You need to indicate that the form needs to be completed with Acrobat or Reader. Reader XI actually allows the form data to be saved now.

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