Renew-subscription doesnt work

Hi,
I have a lapsed subscription to AE that I needed to renew. I went online paid for my renewal
I open my software but it keeps saying i need to renew my subscription!
I have logged out , restarted my computer, I have waited hrs before opening the software and clicked on license software to login again as per forums advice ..
Nothing is working and my project deadline is getting closer..
Pls help
Cheers

Hi,
Please call the support line to get it checked.
Thanks
Kapil Maik

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