"Renew Subscription" message - but I did!
When I try to use Acrobat Pro (subscription) I get a message that I need to renew my subscription. I did that last week, but i still get the error. How do I get back to work?
Thanks for any ideas.
With the subscription you sign in with your Adobe ID that you used to order the subscription. By installation code, I assume you mean serial number. You do not get one with the subscription, but use your Adobe ID.
Similar Messages
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After purchasing the Auto-Renewable subscription, the latest issue did not become available
Hi, I have a problem with my app: After purchasing the Auto-Renewable subscription, the latest issue did not become available for download/reading.
These are the steps I done:
1. I selected one of the options for subscribe
2. Gone through In App Purchase
3. After going through the In App Purchase, app updates the library
4. After updating the library, the latest issue, is not available for download. It still has "Buy" button
The ios certificates seems ok (redone many times), same steps of other 3 apps I already done.
The In-app purchase Product ID are the same in the iTunes Connect and in the app through Viewer Builder (latest version with v19 tools)
In Adobe dashboard the shared secret are set properly, paywall disabled
Somebody had the same problem and can help me? I don't know really what else I can do
Thanks in advanceToday in iTunes Connect create a new in-app and auto-renewable subscription with a new id, rebuild the app with v20 tools and the new in-app purchase ids, delete the free issue and the in-purchase issue in the adobe dashboard and upload from my original indesign files again (the free with date for pubblication yesterday the other with today date), tested all in the sandbox and... everything works fine, after the subscription purchase the button became "download". I was happy and I sent the new app to Apple again (fourth time) for the approval. After only few hours later Apple start the review (this was amazing because it usually takes at least 5 days). One hour later I receive the "reject" state again
After purchasing the Auto-Renewable subscription, the latest issue did not become available for download/reading. Please see below for the steps to reproduce the issue:
1. Launch app
2. Tap Subscribe
3. Select any of the options for subscribe, for example, 3-month subscription as shown in the screenshot 0496
4. Go through In App Purchase
5. After going through the In App Purchase, app updates the library
6. After updating the library, the latest issue, in this case 327 - Maggio 2012, is not available for download. It still has "Buy" button as shown in the screenshot 0497
Now the question is: why on my 2 ipads worked well but apple find again the same error?
Where's the problem? I really need help from some Adobe experts, the "Gold support" don't really support me at all... I wrote a long email with all the details and the answer was one line and after my answer they disappeared ...
In this case unpublish folio and change publication date manually from folio producer and then republish it.
Please follow below link:
http://helpx.adobe.com/digital-publishing-suite/kb/subscription-fail-ios-renditions.html -
I'm having the same problem as a lot of other users on this forum with the renew subscription message. After updating my expired card on my account I get the renew subscription message even though it says my account is active on my account page. The "answers" to these threads aren't really answers. Staff are just saying this hsouldn't be happening and that they will reach out to them via email. Doesn't help the rest of us with the same problem!!!
Hi Jellym15,
Did the issue resolve itself?
I have a few questions to better understand what happened if you can help.
- How long were you unable to use the service after updating the credit card (1-2 days, something like that)?
- Did you get any notification you would temporarily not be able to use the service after changing your credit card info?
- Did you change your credit card info near or around the time you are typically billed?
I appreciate any info you can provide,
Thanks,
-Dave -
Question: Keep getting "Renew Subscription" message
I purchased the Creative Cloud educator package, so I am charged monthly access for the entire year. I am able to open Photoshop just fine, but when I try to open Illustrator, I keep getting a pop-up that says, "Renew Your Subscription." I follow the link to the subscription manager, but the information there just tells me that Photoshop and Illustrator are updated.
Next to 'Renew your subscription', there should be an option to click on 'License this software', please sign in with your Adobe id & password with which you purchased CCM
If you still receive a dialog box stating 'Renew your subscription', please login to https://creative.adobe.com/ and sign in with Adobe id & password and update Adobe application manager (AAM).
Thanks & Regards,
Rashish Gupta -
How can I open InDesign without getting a renew subscription message?
I am trying to open my InDesign software from my Creative Suite 6 Design Standard and i keep getting a message that says to renew my subscription to the Creative Cloud. At one time I had a trial version of the Cloud but I cancelled it and bought the software instead
If the answer is no, then you probably have to reinstall, but you'll need to jump through some hoops to make it work.
First uninstall the creative cloud in its entirety by running the cleaner tool (CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3), then reboot and see if you can get the CS6 installer to run and ask for a serial number. If it won't ask for the s/n, go to Adobe.com and log out from your Adobe ID associated with the trial and make a new ID that you never intend to use again and log in. Run the installer again and see if you can get it to give you the s/n option.
If the answer was yes, see if you can re-activate the suite from the help menu ion one of the other apps. -
Tried to Move a Folder with Subfolders & Messages but it did not work fully
As far as I know, Drag n Drop should work - but not into or out of any IMAP account. Only between Local folders and folders in POP accounts.
I moved a subfolder (Clients) under Inbox in a POP account to Local Folders. All the subfolders (a folder for each client) moved, or I should say, copied, as all the folders remained under the original POP account. Also, only four of about 60-70 folders' messages copied as well.
How do I fix this? Is there some way to safely ensure a successful movement? I don't want them in both places.
Help!!
Note that the reason I am moving is simply reorganizing. As well, my providers are now offering IMAP so the only way I know how to "convert" an account from POP to IMAP is to turn off the POP and create a new account. I've done this successfully with two email addresses, but I want to also move the old email subfolders as well.So, just to refresh... I believe I did select, then dragged & dropped. Just the folders were created; and of the 60-70 folders only the messages of 4 subfolders were copied, not moved.
I just reviewed How to Switch from POP to IMAP:
'''Transfer your local messages to the server'''
If you have messages or folders in your POP account that you would like access via your IMAP account, simply '''select them and move them to your IMAP account by dragging and dropping'''. Depending on the number of messages that you move, it may take several minutes to be uploaded. Be patient; you are nearly finished.
From: https://support.mozilla.org/en-US/kb/switch-pop-imap-account#w_transfer-your-local-messages-to-the-server -
I have paid my subscription for Adobe Acrobat Pro but can not install it… I always get an error message …also I did not receive any instalation code...
With the subscription you sign in with your Adobe ID that you used to order the subscription. By installation code, I assume you mean serial number. You do not get one with the subscription, but use your Adobe ID.
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Renew your subscription message
My subscription for Photoshop Photography Program was running perfectly on my iMAC until i installed the software on my laptop running windows 7 Pro.
Now i can't open Photoshop on my iMac as always Adobe Application Manager pops up with Renew your subscription message. I tried to sign out from Creative Cloud icon in the menu bar and again signin but the problem still persist. Tried to reinstall the Photoshop app but still receive the same message.Hi Pradeep
I checked your account as your subscription is active. Try step 2 of this help page & remove the opm.db file. Available updates not listed
If you are still having problems then try uninstalling the Adobe software using the Adobe Clean tool. You don't the older Adobe Application manager (AAM). Download the updated CC app manager and install Photoshop.
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
https://creative.adobe.com/products/creative-cloud
Thanks
Scott -
I can not open itunes on my computer. It started when an upgrade appeared. Now I get a message that states This application has failed to start because MSVCR80.dll was not found. Re-installing the application may fix this problem. I tried to reinsall the application but it did not help. I also get a message iTunes was not installed correctly. Please reinstall iTunes Error 7 (Windows error 126) Please Help me!
Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
(99623) -
i have an internet connection but when i open app store it shows error message "cannot connect to app store".when i try to sign in with my valid apple ID and password it says "connection failed".i tried keychain access settings but it did not help.please help me!!
Open Sysem Preferences from your Apple () menu top left in your screen then select the Firewall tab.
Make sure the Firewall is turned off. -
I still get the message to download the app, but I did, and the installation was allegedly successful. This even happens after a reboot
I guess that was a bit cryptic. I'm trying to update iPhoto from system 10.5.6, a PowerPC system, to 10.8. The app I downloaded is iPhotoLibraryUpgrader.dmg. I open that and I see Iphoto Library Upgrader.pkg. Igo through the install, which says it completes successfully. However, when I double-click on the iPhoto icon on the dock, I get the oroginal message that the upgrade must be installed. I hope this gives enough information to diagnose the problem. I apologize for the first message's laack of detail.
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The error message I get on my PC is "The ITunes library file cannot be saved" An unknown error occurred (-50)and my music library has disappeared. I recently tried to copy a CD to my library - it appeared to copy ok but then did not appear in my music library. The library does not show up even when my iPad is connected to my PC. My entire library is now held on my iPad and I wish to have it in iTunes so I can sync my iPhone to it as well. Help?
Don't know what changed today but it downloaded and installed on the shuffle. So far so good.
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Just got an iPhone and can't get iTunes Match to connect. Keep getting a message that I'm not subscribed, but already did on my pc. Any ideas?
You must be signed into the mobile iTunes Store using the same Apple ID you used to originally purchase iTunes Match. On the iOS device go to Settings > iTunes and App Stores and tap the Apple ID. Log out, then log in with the correct ID.
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Status 12 in SAP but XI did not receive the message
Hi Experts,
I've having problems issues with regards to the idocs that where triggered in SAP with status 12 but I did not find any messages in XI.
I've checked the smq1 for withheld messages but there was none. I've checked the port that is connected to XI it seems OK. Lastly I've checked the Partner Number and it seem it's OK also.
Is there a problem on XI side?
I need inputs. Thanks and have a nice day ahead!Hi R-Jay
It doesnt look like problem with XI. IDOC is not getting pushed from R/3 itself
Check your configuration with this guide once to verify
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/e07dcaa0-a92b-2a10-3a96-b3d942bd1539
Thanks
Gaurav -
I want to cancel a eurosport player 1 renewable subscription automatic renewal they quick charging me £2.99 i have tried before to cancel it but they keep charging me help
See Here...
iTunes Store: Purchasing and managing auto-renewing subscriptions
If necessary Contact the Developer / Supplier / Provider...
And/ Or iTunes Support = Use this Link > Apple Support iTunes Store Contact
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