Renewal Confirmation E-mail not correct
My 2 year contract is up so I renewed over the phone. The CSR quoted $139.99 for Ultimate Triple Play for 2 years with $20 off for 6 months and $10 off for the remaining months. Plus I will receive the $300 Visa card. Also, I will get HBO for half-price for a year. She said I would receive a confirmation e-mail and I did the same day. But the e-mail says $139.99/mo with only a $5 discount plus the Visa card.....that's it. Has this happened to anyone else? Should I trust the CSR to give me what she promised? Is the confirmation e-mail just a generic thing that doesn't truly represent the deal I was offered? How do I verify what I'm really getting?
eugene49 wrote:
My 2 year contract is up so I renewed over the phone. The CSR quoted $139.99 for Ultimate Triple Play for 2 years with $20 off for 6 months and $10 off for the remaining months. Plus I will receive the $300 Visa card. Also, I will get HBO for half-price for a year. She said I would receive a confirmation e-mail and I did the same day. But the e-mail says $139.99/mo with only a $5 discount plus the Visa card.....that's it. Has this happened to anyone else? Should I trust the CSR to give me what she promised? Is the confirmation e-mail just a generic thing that doesn't truly represent the deal I was offered? How do I verify what I'm really getting?
Never trust anything verbal. There is no way to hold them to it if it turns out wrong. Call them again and find out what you are actually signed up for and get it in writing/email.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having."
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