Renewal my subscriptions

I want renewal my subscriptions, but when I click to buy a new subscription it is always change to china website. How can I pay for it?

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Auto renewing subscriptions 

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  • CS6 Apps Asking to "Renew Your Subscription" for Creative Cloud, for some reason.

    Hi community,
    I recently purchased a retail version of CS6 Production Premium because I did not like software as a service/Creative Cloud. Unfortunately, I got a good deal and tried it for a year. I did not renew, and removed all the CC apps.
    When I try to open any of the CS6 Applications, a window pops up asking me to renew my subscription to CC. This software has nothing to do with my CC membership, I purchased it in a separate, one-time retail payment. I have looked at the various other threads around and have tried all of the solutions mentioned: Including uninstalling and reinstalling, running the cleaner tools, checking the host and certificate files, no luck. I spoke to several people in several chat instances, all recommending a reinstall of software, no help.
    All I am trying to do here is run some software with a serial code I just purchased from Adobe, officially. Is there a way I can just activate it offline? I tried to do it per the instructions but do not have an option to "generate a response code". Am I being punished?
    Thank you in advance,
    Jesse

    Sign in, activation, or connection errors | CS5.5 and later
    Mylenium

  • When reverting to purchased Adobe Acrobat XI Pro point product, after uninstalling Creative Cloud Desktop (and CC-based Acrobat XI Pro), how do I eliminate request to renew my subscription?

    Creative Cloud just wasn't working for me, so after several years of frustration with being abroad and not online when the program decided to require online verification, I'm ditching Creative Cloud and reverting to the purchased Adobe Acrobat XI Pro point product. However, after uninstalling Creative Cloud Desktop (and CC-based Acrobat XI Pro), it still wants to go online and check my CC subscription, disallowing use of the newly installed point product version from a several year-old ESD file (and the more recent AcrobatUpd11010.dmg file).
    Anyone have an idea of how to eliminate request to renew my subscription?
    If, as a journalist, I've have these issues over the past two years, including this final insult when I'm trying to get away from CC, it can't be a one-off problem. So I'd like to hear details about others who've had a similar issue with reverting from CC back to a point product or to CS.
    Thanks,
    Tim

    Hi Tim ,
    Please refer to the following link to cancel your subscription of Creative Cloud .
    https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
    You can get in touch with Adobe Chat Support if that does not help and to get your queries resolved.
    https://helpx.adobe.com/adobe-connect/kb/connect-chat-support.html
    Regards
    Sukrit Dhingra

  • I have cancelled my CC membership but now when I want to open PS CS6, I get a CC box saying 'Renew my Subscription'.  My CS6 is nothing to do with CC

    Hi,
    I have cancelled my CC membership but now when I want to open PS CS6, I get a CC box saying 'Renew my Subscription'.  My CS6 is nothing to do with CC and I cannot use it!  It's my work copy!  Please help Adobe!
    I have gone into Adobe Installers: nothing there to uninstall CC.  Gone into Adobe Air, nothing in there to do with CC.  How can I completely unlink my computer from any old remnants of CC?  This is my work computer.  It has to be sorted!
    Thanks.

    You might want to run the cleaner to remove all info.
    Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

  • I use since 1 year iTunes match. Do I get a mail from apple to renew my subscription or do I have to renew my subscription for my own? I don't know the exactly date from the end of lifetime?

    I use since 1 year iTunes match. Do I get a mail from apple to renew my subscription or do I have to renew my subscription for my own? I don't know the exactly date from the end of lifetime?
    Kind best regards - sunshine34778

    The subscription will renew automatically (unless you have disabled that) and you will get an email approximately one month before renewal.

  • I renewed my subscription on my mac but my iPhone is still asking me to renew the iCloud how do I get my phone to update that i've already renewed?

    i renewed my subscription on my mac but my iPhone is still asking me to renew the iCloud how do I get my phone to update that i've already renewed?

    Hi Randers4 thank you for trying to help.  I finally gave up and just called apple.  Apparantly my renewel went under my icloud ID while my previous accout was my itunes ID.  Never had to match them before but I guess we do now. Once I switched my iphone ID to the ID I used to renew the icloud it backed up.  Live and learn.
    Thanks again, hope this helps others too.

  • Will PS continue to work after 1 year if I pay the full year subscription cost and do not renew? E.G. Do I own the version of the software I purchased if I elect not to renew my subscription?

    The newer subscription policy has me skeptical.  Is there still an option to buy the latest version of PS that I will own regardless of what I choose to do regarding renewing my subscription?  From what I have read, the software will continue to work as long as you keep paying the subscription,  which seems a large and very open ended stipulation to be able to access the software at any given time.  I may not use it for months,  but need to know I have access to it if needed even if I chose not to continue past the 1 yr subscription fee.  In this economy, I cannot be the only one asking this question,  but I am not seeing relative questions / answers anywhere.

    No.  You must subscribe to the Creative Cloud in order to get the Photoshop with the latest features.
    When considering this, imagine that the term "Perpetual" is a bit of a misnomer.  How long will you really be able to use it?
    While I can still run my copy of Photoshop 6.0 on Windows 8.1, it's possible because I'm a computer geek.  Many folks can't get the older versions to install properly.  And it's even worse on Macintosh system.  I don't think anyone can run anything older than what, CS3 or CS4? on a modern Mac.
    Focus on this:  If you've been buying the upgrades each new release for $199 (about every 18 months), something like the Photographer's bundle at a hair under $10 a month is actually a better deal.  You get more software (including Lightroom) and more capable software (Photoshop Extended used to actually be $399 to upgrade).
    -Noel

  • I have allowed my iTunes Match subscription to expire, because of a limited data plan so can't listen to music outside my house. My music files were removed from my computer and are inaccessible without renewing the subscription. How do I get them back?

    I have allowed my iTunes Match subscription to expire, because of a limited data plan so can't listen to music outside my house. My music files were removed from my computer and are inaccessible without renewing the subscription. How do I get them back?

    Hi,
    I presume you deleted the original files as match would not have done so. Do you have a back up. If so, restore your music from that. If not, your will have lost all your music as this needed to be on your hard drive when you unsubscribed.
    Jim

  • Permanently deactivated CC - access to all Adobe CS5/6 apps blocked by Adobe Application Manager. Error 11, Error 131.4. AAM Message says," Renew your subscription" Help!

    Technical Support “Tshering”  Changed my Adobe Account/ID, and Permanently Deactivated Creative Cloud, and told me to contact Adobe Forums if any problems uninstalling/reinstalling CS5 Design Premium (perpetual subscription) continued.
    I am contacting Adobe Forums because I am still having problems uninstalling and reinstalling CS5/6(updated) software. Please help.
    As I mentioned earlier in the week to several Adobe Technicians —
    CI get this message attempting to access CS5/6 Design Premium Adobe software (perpetual subscription).
    “Adobe Logo “Renew your subscription. Go to the Subscription Manager to renew your subscription for Creative Cloud and continue using your product uninterrupted. If you just renewed your subscription, please wait 15 minutes and try again.
    You are signed in as Adobe ID: [email protected]. Have a different ID?.”
    Then I get this message While attempting to open CS5/CS5.5 application.
    Configuration Error
    A problem has occured with the licensing of this product. Restart your computer and
    re-launch product.
    If this problem still occurs after restarting, contact Customer Support for further assistance, and mention the error code shown at the bottom of this screen.
    Error: 131:4  (Adobe Customer technical support told me to talk to Adobe Forums about this)
    Or this message While attempting to open CS6 application.
    Configuration Error
    Please install and uninstall this product.
    If this problem still occurs after restarting, please conctact Adobe technical support for help, and mention the error code shown at the bottom of this screen.
    Error: 11 (Adobe Customer technical support told me to talk to Adobe Forums about this)
    Finally, Technical Support tells me to uninstall/reinstall all CS5/6 applications but the applications don’t respond and I get these messages:
    •  Item "Uninstall Dreamweaver CC 2014" is used by OS X and can't be opened.
    •  Item "Uninstall Adobe Extension Manager CC"  is used by OS X and can't be opened
    •  Item “The alias Uninstall Adobe InDesign CS5 can’t be opened because the original item  
        can’t be found” Applies to all CS6 Applications.
    •  Item “The alias Uninstall Adobe InDesign CS6 can’t be opened because the original item  
        can’t be found” Applies to all CS6 Applications.
    (Adobe Customer technical support told me to talk to Adobe Forums about this)
    Here is CS5 Adobe technical specialist supplied download for CS5 Design Premium which stopped for 3 days running when only 50% done.
    And - I still have my own copy of CS5/6 Design Premium (perpetual subscription) on my system which, of course, is blocked by AAM (Adobe Application Manager).
    https://helpx.adobe.com/creative-suite/kb/cs5-product-downloads.html

    Thank you Bob. Here's one of many Case #s. Your Adobe ID:[email protected]
    Your Case Number:0215481994
    Case Description:Billing issue
    Quick description of problem:I cannot access CS5/6 application (Perpetual Subscription).
    Reason (according to Adobe Forums Willi): Activated Creative Cloud subscription on 4/18/2013 while already signed on with an active CS5/6 subscription - THE CREATIVE CLOUD SUBSCRIPTION REPLACED THE CS5/6SUBSCRIPTION AND DEACTIVATED MY PERPETUAL CS5/6 SUBSCRIPTION PERMANENTLY (without my knowledge or consent as far as I can tell).
    The only way I can now use CS5/6 is to PAY FOR IT AT $29. a month. Even though I already paid Adobe $1000. a few years ago for the CS5/6 Software (Perpetual Subscription).
    Your Adobe ID:[email protected]
    Your Case Number:0215481994
    Case Description:Billing issue

  • How do I turn off automatic renewal of subscriptions eg to New York Times. AND can I be sure that when I download an update I am not being hooked into an on going subscription. Thankyou

    How do I turn off automatic renewal of subscriptions eg to New York Times.
    AND can I be confident that when I download an apstore update I am not then being hooked into an on going subscription.Thankyou

    Hi,
    I am using German OS therefore maybe the items are called differently in English:
    1) Go into the main menu
    2) Select "Alerts"
    3) select the Profile you like to adjust
    4) Select App Alerts
    5) Select Email
    6) You sould see your 3 mail accounts listed
    7) Select the one you like to "mute" and you can set everything (sound, LED, vibration etc. individually for this acount)
    Hope it helps
    Alex
    Please feel free to hit "Like" if my post was helpful :-) Thank You!

  • I am having difficulty with opening up PDFs attachments in my email or on my computer. Every time I tried to open up an attachment, it asks me to renew my subscription when I already  have a valid subscription. Please abvise

    Hi,I am having difficulty with opening up PDFs attachments in my email or on my computer. Every time I tried to open up an attachment, it asks me to renew my subscription when I already  have a valid subscription. Please abvise

    Can you save the PDF to your disk and then open them with Acrobat?

  • Acrobat Pro IX - Getting Renew Your Subscription

    Hello. I hope someone can help me with this as I've had a problem with Adobe Acrobat for a long while. I can't find a live person during the times I seem to work on my Adobe problems.
    After outright purchasing a Student copy - I reloaded and rebooted and still get the Renew Your Subscription error message go to Subscription Manager.
    The following occurs when I try to print to PDF in a Word Document.  I have been cleared by the Storemanager and received the appropriate download and Serial #s.
    I read another link that said to reload the Download manager?  Is that the link that is given in the Serial number storemanager letter? because if it isn't perhaps you can direct me to where I can find this?
    [email protected]
    To
    me
    Mar 6 at 6:14 PM
      Dear LON MAE CHU,
    Thank you for your purchase of downloadable Adobe products.
    For your records, we have included your serial numbers below.
    Download Instructions:
    1. Login into Your Account with the ID listed above:
    * http://www.adobe.com/go/ols_edu_login/
    2. Locate order #XXXXX and click on the order number.
    3. In the Order Detail page, click on the 'Downloads for this Order' button.
    4. Start your download by clicking on the 'Download' button.
    5. Your serial number will be displayed in the download center.
    6. You can log back into 'Your Account' in the future to re-download your product or retrieve your serial number. Please refer to the download policy for terms and conditions.
    http://www.adobe.com/go/ols_en_download_policy
    Thanks. your assistance is appreciated

    Hi Lon ,
    I would request you to get in touch with the support team to get your issue fixed.
    http://helpx.adobe.com/x-productkb/global/service-b.html
    Regards
    Sukrit Dhingra

  • I just renewed my subscription to convert a Word document to a pdf.  Your sales department told me there was a hold up in confirming the purchase.  I need to do the conversion now.  In fact, if it had worked, I would be done now.

    I just renewed my subscription to convert a Word document to a pdf.  Your sales department told me there was a hold up in confirming the purchase.  I need to do the conversion now.  In fact, if it had worked, I would be done now.
    [private information removed by moderator]

    Hi bobbij,
    I'm sorry to hear there was a holdup with your order. Have you been able to access your subscription yet? If not, and you're on a time crunch, you could get the job down with Acrobat. You can download a free 30-day trial from http://www.adobe.com/products/acrobat.html.
    Best,
    Sara

  • Re: Photoshop CC keeps asking me to renew my subscription.

    What is the below message for? I have logged me in. What a strange system Adobe installed!!! Almost every day I get the message to log me in and to renew my subscription!!! What am I doing wrong?
    I pay every month an amount to Adobe and I can expect that it works. If this system causes so many failures (a look into this and many other forums will confirm it) than please change it and send monthly license keys to the users via mail.
    Today is very strange! I logged me in and a few minutes later get I logged out by Adobe. Why? I have to confirm the license agreements again. I did it for every application today thrice (until now).

    Now the problem is here again. Yesterday I updated the CC-Client to version 1.1.1.220 and since then the log-in and relicensing windows pop-up again.
    I was in close contact to Amrita and he (respectively his team) submitted to me some updated libraries which work fine since mid-July and no pop-up and relicensing windows appeared. Yesterday night I have send him again an information that the problem is still there.

  • Why is it taking so long to download a new app once I renew my subscription?

    I renewed my subscription yesterday and told me it would take 15 minutes to get my app back up. Its been a day and it still says 15 minutes

    Cloudninetribe I am sorry but which Adobe software or service are you referencing?  What application are you trying to install?

  • I was not aware of the automatic renewal of subscriptions and was chareged on 4/27 for another year of The Daily. How do I cancel the suscription and get reinbursed?  I have recently found how to manage and shut off future renewals. Can i get a refund?

    I was not aware of the automatic renewal of subscriptions and was charged on 4/27 for another year of The Daily. How do I cancel the suscription and get reinbursed? I have now shut off automtatic renewals. It would have been nice to know it was there to begin with!

    Edge has very clear restrictions, one being that you must have 6 months of clean payment history which you don't. Either wait until April 14, or good luck at Sprint.
    I am unsure how it can be determined the payment mix up was the fault of CS, but regardless, the mix up was done. There can be any number of reasons why a payment could be missed without any fault on your part, however you are still the responsible party for the account and must live with the repercussions.

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