Renewal of Skype Premium

Hi, just renewed my expired Skype Premium account and it won't let me use my unlimited calls feature. Originally signed up for Premium with unlimited calls to Canada, but now that I've renewed it, it won't let me make calls...

I know when you original sign up for a Premium subscription it asks you where you'd like to make unlimited calls to... when I reactivated it, it didn't ask me, and did not renew my selection of Unlimited calling within Canada.

Similar Messages

Skype Premium (group video) - unable to make calls...

The Skype Premium pages suggest that group video also gives you free calls to U.S. and Canada calls. However, when I go to make a call, I am told that I don't have funds and the call cannot be made. Are the marketing pages wrong? Are calls not included?
Ross

Hello
Can you please direct to the correct department. How long does 14.00$ credit last. I was trying to renew my yearly account which was cancelled because I forgot to renew in time.
Our payment was 30.40$ for the year for the last two (2) years. but we could not find the form. I have bought 14.00$Canadian credit but I do not know how long this lasts and would like this information but would really like to pay once a year as I have done in previous years. Please send me an email regarding this. Thank you in advance for helping me with this matter.
[email protected]

Problem Renewing my Skype Phone number

I just got an email from SKYPE saying my Skype Number is going to expire on June 11th and gave me a link to sign into my account. But once I get there ther is no way to renew my Skype Number. My only option is to create a New Skype Number. I DONT WANT A NEW SKYPE N UMBER, I WANT TO RENEW MY CURRENT SKYPE Number.
On my Skype account page I am also told that my Skype Number has been CANCELLED. I did not cancel my Skype number. Who the hell did? Further, I am told that my PREMIUM account has been CANCELLED, I did not cancel my premium account. I purchased it in Nov 2012 for a year, So who the hell is cancelling my accounts and why?
I tried to use the Skype customer support Chat to talk to someone. but that does not seem to be working,
So how the hell do I contact a real person at Skype to get these problem fixed?

OK, I've just been on chat for an hour and a quarter and the problem has finally been resolved. It was caused by me changing my payment method back in Sept last year (new credit card). Somehow Skype thought this meant that the number should be "cancelled".
I don't know what the rep did to fix it, but it is not something you can do yourself - so you'll have to get on the chat server. It shouldn't take that long, but the rep didn't seem to believe me. I was talked through the basic renewal procedure, told to try other browsers, and finally asked for screen shots to prove that my problem was what I said it was.
Hope you don't have to wait so long!

Changing Country on Skype Premium with Business Ac...

Hi,
Skype Premium allows one country to be selected for unlimited calling. If we purchase one month of Skype Premium for a Skype Business user, with no auto-renewal, once the Premium subscription expires after one month, can that same user be assigned Premium again, this time chosing a different country for unlimited calling?

Hi,
That's the list:
Argentina
Australia
Austria
Belgium
Canada - (incl. mobiles)
Chile
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Guam
Hong Kong SAR - (incl. mobiles)
Hungary
Ireland, Republic of
Israel
Italy
Japan
Korea
Luxembourg
Malaysia
Netherlands
New Zealand
Norway
Poland
Portugal
Puerto Rico
Russia - St Petersburg
Russia - Moscow
Singapore - (incl. mobiles)
Slovakia
Spain
Sweden
Switzerland
Taiwan
Thailand - (incl. mobiles)
United Kingdom
United States - (incl. mobiles)
Venezuela
I hope it helps
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
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What is the skype premium for, i thought i could m...

1/After having subscribed for skype premium i could make international call. what does it stand for?
2/under the tab "Buy Skype credit credit on my Android phone, i can not renew my monthly subscription nor resubscribed if the the subscription's period is not end.

Thanks for attention The Bush-Man.
Well I understand typically the Analog out voltage range is + or - 10V. I need some help regarding choosing a power amplifier ( if I need one).
Here's a brief discription of my application:
I have a electroactive actuator. I am trying to develop a VI which generates voltage levels specified by the user through a array. What I am trying to do is to generate a voltage spike, which is faster than the speed of response of my actuator. However, I am not exactly sure whether 10V would be sufficient amplitude for my spike. So I might need say upto 15V output. Since the DAQ cards have a maximum range of 10V, I suppose I will need a amplifier. So how should I go about in selecting a correct power amplifier or signal conditioner?
Here's what I have planned right now:
Labview VI---->DAQ card----->Analog out----->Actuator
I suppose for above stated reason, I should look for a amplifier/signal conditioner between the analog out and my actuator.
Please help

Unlimited calls to India Skype premium 12 months s...

Hi my wife using skype premium yearly subscription to call India. It will expire jan 2015. On current list of countries to call unlimited on premium subscription does not include India. If I renew her subscription before jan 2015 will she still can make unlimited calls to India.

MJBangalore wrote:
I brought the premium pack without looking at the countries as I knew India was included before. Is there any way I can get a refund?
Hello and welcome to the Skype Community!
Subscriptions aren't refundable
Your account shows that your Subscription is monthly. If you cancel it you won't have the recurring charge applied at the end of your monthly billing cycle.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

I want to cancel my skype premium and I dont want ...

Hello
Please take me off/cancel me from skype premium services. I do not want it anymore and I do not want my credit card to be charged from this any longer.
Please give me confirmation that this is done

Please follow the instructions here to cancel a subscription: https://support.skype.com/en/faq/FA1881/how-do-i-cancel-my-subscription
Should you have been on a paid Premium subscription please keep in mind that your Premium has been automatically converted to a $ 0 subscription which won't renew and can't be cancelled. More details here: https://support.skype.com/en/faq/FA34454/what-s-new-with-group-video-calling
Follow the latest Skype Community News
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Re: Skype Premium and Unlimited World subscription

I HAVE A SKYPE PREMIUM ACCOUNT. BUT I WANT TO CONVERT IT INTO UNLIMITED WORLD SUBSCRIPTION. CAN I USE MY REMAINING CREDIT FROM SKYPE PREMIUM TO TRANSFER INTO UNLIMITED WORLD CALL SUBSCRIPTION. PLEASE LET ME KNOW AS I WANT TO DISSCONTINUE MY SKYPE PREMIUM AND SHIFT OVER. PLEASE HELP!!!!

Hi,
Please note that Skype subscriptions are recurring by default.
This means that, unless you cancel your payment agreement, the system will automatically charge you to renew it.
I checked your account and can confirm that your subscription is still set to recur automatically. You do not have to take any action on your end if you still wish to continue using it.
Hope this helps.
Rod
If you found this answer helpful, please give Kudos. If it resolved your issue, mark it as a solution to help others. Thanks!

Skype premium and 'reward' of Unlimited World subs...

Reward for existing Skype Premium Subscribers?
When I saw the May 2014 email about Premium changing and premium subscribers being 'rewarded', I thought it was great because we have family outside of the USA but the way this has been handled was not the best and now we have a mess with my account and support doesn't seem equipped to help. Here is my history...
Watched my Paypal Charged for the Unlimited World - (a charge that I did not request)
My account has been in a state since 14 May myself - I saw a charge as it was applied to my Paypal account, it was for the unlimited world subscription that I did not purchase. I immediately contacted skype and Skype Support offered to refund that money and the switch to Unlimited World would happen soon after without any charges.
Endless Support Conversations
Now, I have been having chat's and exchanging emails with Skype because I was told:
1. I would automatically be switched to Unlimited World (as noted above) but this did not happen
2. Then, I was told I would NOT be switched until Renewal. (support provided a link that explained this)0
3. Then, I was told I would and already had been switched to unlimited world - which is not true
4. Puchase History Descrepency - I've provided details that my Skype Purchase History shows fewer transactions than my Paypal account (as in charges and refunds from Skype). Skype history shows a refund only, Paypal shows a charge and a refund on the same day!
The Support discussions are difficult:
1. Partly because the english used is volumous but hard to understand (ESL, I have to think)
2. Partly because each person seems to assure me things either are fixed (unsatisfactorily) or will be fixed (satisfactorily) - and this issue has not been resolved.
3. Partly because each person doesn't seem to have a complete picture of the problem I have been describing.
Each time, we seem to discuss some smaller details instead of the real issue.
I've been using skype for over 10 years now and the change since Microsoft has taken over is very strange on the support side.
Has anyone else had such problems or noticed such a change with Skype (which used to be somewhat hip and cool)?
L
Skype user from nearly the beginning! Loved the early Skype, challenges and all. (Have been a member of nearly all versions of Skype forums over the years but history has been forgotten.)

I believe the objective and query of my communications both here and with both Skype Support Live Chat and Skype Support by email has been clear from the beginning - I have been asking "when" the Skype Unlimited World Calling would be added to my Skype Premium account as noted in the May 2014 email saying Premium subscriptions would be rewarded - Noting that I had made a call to Spain and saw my credit being deducted when I expected the Unlimited World Subscription might have been applied (which I thought was a great reward).
Overall, I don't think this is a terribly difficult issue, at least not until I got involved with Skype's various support representatves. Here is a brief summary, chronologically (summarised because there have been more the 5 exchanges with Support so far):
1. When? - Looking for a time when the Unlimited World Calling would be applied to my account.
2. Charge/Refund? - Asking that an unrequested charge against my account be explained and then accepting the offer of Skype support to refund that money and being told the Unlimited World Calling would be applied to my account in some time.
3. Support says 'Resvoled' - Looking for the Unlimited World Calling some time later, being told that it HAS been applied when it was not.
4. Please Verify - Asking for Support to check my account to verify that the Unlimited World Calling WAS actually applied to my account because I could not see it.
5. Descrepency - I then pointed out to Skype Support that I now see a descrepency between what I see on my Skype Purchase History vs. my Paypal Charge/Refund history.
All of the above is in the interest of the conversion from my current Preimium with a single country subscription to the Unlimited World Calling subscription.
Below is the response to my last query (that covered both 4 and 5 above) but I maintained that my over arching goal was as I stated at the top of this post (yet again):
We appreciate your response.
We understand that you are confused about the charges that you got last December 17, 2013 for the Skype premium subscription for £41.262 and another charged last may14, 2014 for the Unlimited World 12 months with the same cost.
Here is the explanation about that.
The Skype premium that you have purchased last December 17, 2014 is a bundled subscription. Meaning aside from the group video calling feature, it also have the Unlimited World 12 months that you can use to call other countries for the amount of £41.262 instead of £86.76.
However, Group Video Calling is now free and Group Video Calling is the main feature of Skype Premium. Skype replace your calling subscription that was bundled to your Skype premium with Unlimited World 12 months. That is why it has the same price as your old Skype Premium subscription.
Also the charged for the Unlimited World 12 months has been refunded already last May 14, 2014.
We do apologize for the confusion this has cause you.
We hope that this information clarified your questions.
Best regards,
Skype Customer Service
In my work, I communicate successfully by email with multinational global companies, both senior and middle management, on a daliy basis so I don't believe I am being unclear in my communications (experience would say I don't have a problem communicating).
Can anyone else see that the responses are dealing with individual details instead of the real issue?
Should I respond to the email above AGAIN trying to explain that this does NOT resolve my issue?
I'm slowly being frustrated into submission and then cancelling... all the experience here is just too painful. (I dread checking my emails from skype now...really not enjoying this.)
L
Skype user from nearly the beginning! Loved the early Skype, challenges and all. (Have been a member of nearly all versions of Skype forums over the years but history has been forgotten.)

Increase Usage Time Skype Premium

I currently have a Skype Premium account 300mins per year - it has just renewed.
1. How can I find out which countries I hve selected for my Skype Premium?
2. How can I upgrade to "unlimited" calls on Skype Premium?
Thanks.
Penelope

Sara68 wrote:
Hi all,
I understand that making Skype premium new account is not available currently. However, I need to make group vedio call for important meeting next month. I would like to know if by that time Skype premium would be availble. Can you please advice me if it will be availeble by the coming month or how I can get Skype premium the old version temporarly. Thanks for your help.
Skype Premium subscription is no longer available as Group Video calling is now free
Our greatest weakness lies in giving up. The most certain way to succeed is always to try just one more time.
If you found my post useful, please give "Kudos".
If it helped to answer your problem/question, please mark it as "Accepted Solution" so other people can find it easily.

I want to but cannot cancel Skype Premium

I have waded through the maze of screens telling me how to cancel Skype premium.
I cannot delete my payment method as Skype Premium has to be cancelled first.
I cannot go into subscription settings as there is no settings option as described in the how to.
I cannot open chat support, no matter how many browsers I try.
I do not use premium, I do not want it and I find it quite ludicrous that there is no simple way to cancel it or contact support.
I see all the other topics saying the same thing but no solution.
Please can someone help! I don't care about a refind. i just don't want to be debited for yet another year for somehting that I don't use and that I now read has no purpose as the only feature which was desirable is now free.

I am in the exact same situation. I have spent a lot of time on a loop of links that bring me back to the same useless pages. All I want to do is cancel my Skype Premium before it charges me again. You posted over a month ago and I see no one has offered you a solution. Is there no way to contact a customer service rep to deal with this?

Paying for Skype Premium using a Purchase Order/In...

Hi,
Our University would like to pay for a Skype Premium account using a Purchase Order system - i.e. we send out a Purchase Order to Skype, Skype sends an invoice, and we then send payment to Skype.
Would this be possible, or is there an email address I can use to contact Skype directly about this?
Thanks,
Massimo

I guess you are talking about due date for a billing document.
There's an FM Determine_Due_date for that. before that you'll have to use FM FI_DOCUMENT_READ with I_AWTYP as VBRK and I_AWREF as Billing Document Number. You will get T_BSEG entry.
CALL FUNCTION 'FI_DOCUMENT_READ'
   EXPORTING
     i_awtyp           = 'VBRK'
     i_awref           = po_vbeln
   TABLES
     t_bseg            = i_bseg
SORT i_bseg BY vbeln.
READ TABLE i_bseg WITH KEY vbeln = 'Billing Document Number'.
IF sy-subrc IS INITIAL.
    MOVE-CORRESPONDING i_bseg TO wa_faede.
    CALL FUNCTION 'DETERMINE_DUE_DATE'
         EXPORTING
              i_faede                    = wa_faede
         IMPORTING
              e_faede                    = wa_faede
         EXCEPTIONS
              account_type_not_supported = 1
              OTHERS                     = 2.
This wa_faede will have due date in one of its fields.
Hey do reward points if this post is helpful.

Changes to Skype Premium for existing users

I'm confused about what my former Skype Premium package now includes following an email from Skype. I had noticed that from 1st May I was no longer getting free calls to Canada as was previously the case but the latest communication from Skype isn't clear. It states:
"Group video calling is now free. But as a big thanks for being a Premium subscriber, we're giving you calling to countries around the world at no extra cost. That means you'll get all the perks of Premium, plus unlimited1 calls to phones in over 60 countries/regions — all for the same rate you're paying now."
So does that mean I get free calls to the 60 countries listed or not? I'm primarily interested in free or low cost calls to Canada and if these aren't on offer what benefits am I getting from the new Premium?

I've now had another email from Skype which tells me I have subscribed to a new package and upon checking it is unlimited world calling, so that seems to clarify matters, although I was still charged for calls earlier in May...

Problem purchasing Skype premium

I am having serious difficulties purchasing Skype premium.
Following my participation in an academic congress in China last year, my Skype account has accidently become associated with Skype's Chinese partner Tom Online. When I now try to purchase Skype Premium from skype.com, I am redirected to Tom Online's Chinese website.
I initially thought that I could resolve the issue by contacting Skype's customer service, but this appears not to be the case. The advice that I have been given is that I should contact Tom Online in order to address the issue, or register an new Skype account. The replies that I have receieved from Skype's customer service are generally rather incoherent, each time written by a different person and often a cut & paste of pre-written text that is only tangentially relevant to the problem.
Might there any way for me, as a European business customer, to purchase Skype Premium without having to interact with Skype's Chinese partner or registering a new Skype account? If so, I would be most grateful.

Hello Ashraf,
I would first recommend checking your call history here:
https://secure.skype.com/account/usage
If call history shows that destination was recognized as Israel landline number then customer service will need to investigate why subscription didn't cover it.
You can file a support ticket through customer service as shown here: https://support.skype.com/faq/FA1170
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Skype Premium

Hi all,
i have a problem with my skype premium account. When i bought premium acc., i have chosen free calling to Germany. I paid all what i must and now i cant make a call for my Germany members. Please help me with that. Thanks for answer.
Vera Roegels

veraroegelsova wrote:
Please keep helping. Thanks
Please contact customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Renewal of Skype Premium

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