Renewing Skype Number

I am having trouble renewing my SKYPE Number. It tells me to update my payment method. Which I have and it workks (I have bought more credits). But it doesn't seem to make the payment for the SKYPE Number. Any ideas?
Thank you
Michael

Here it is:
First Screen from the My account page depicting the warning:
Clicking on the "settings" link brings me to the page:
The VISA account showing is a new payment method I have entered after receiving the notice. It does indicate "Paid With" above the account reference - however there has not been any transaction logged at the Bank site, and my Skype account continues to indicate that my subscription expires today.
There are no other options other than "Change payment method", and even when I change that to Skype Credit the issue is not resolved.

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Renew Skype Number

I have problem in renew skype number , i need to change payment method from skype credit to Visa , but the selection not found , when i click changr payment method i find only skype credit only
what i can doing to renew my skype number by Visa
My Regards

timesciences wrote:
I have had the same skype number for 5 years. Now I cannot renew it. There is only an option for a new number. Dont want that, want the old one back. Any possibility. The text support pop up window never opens.
Hello,
1. Allow your current Skype Number subscription to expire. You won't lose your number -- it will be held on your account for reactivation for 90 days following the subscription expiration date.
2. After the subscription expires sign on to your account details. You should be presented with a triangle icon with an exclamation mark inside it and be greeted with the message that your Skype Number subscription has expired. Click on the "Reactivate" link and proceed to "renew". You should now be able to renew.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Unable to renew Skype Number

When I log into Skype, it tells me my number is about to expire. When I click on "Settings" to renew it, it simply tells me I have insufficient Skype funds (I don't). All it will allow me to do is "Update" my payment settings, even though it actually won't (when I press "billing" nothing happens). When I go to the section of the site to download a number, it only aks me to purchase a new one. HALP.

Hello,
On the day your Skype Number subscription expires, it will be automatically renewed for the same period of time for which you initially purchased it.
To change your Skype Number payment method:
Sign in to your account.
In the Manage features section, click Skype Number. You’ll see the next payment due date under your Skype Number.
Click Settings.
Here you can change your existing payment method.
You can change your payment method as long as the new method supports recurring payments, such as a credit card, PayPal or Skype Credit. This is not possible in countries where the payment cannot be made from your Skype Credit balance.
When you cancel your subscription and your Skype Number expires, you can reactivate it from your account within 90 days.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Renewing Skype number pending since November

I tried to renew my Skype number back in November and it still shows "pending". My skype number is not working and I need to keep that number. Suggestions?

Hi, Skypephone, and welcome to the Community,
Please do contact customer service soonest to resolve this! I would also recommend checking with PayPal and whatever payment method you use to fund your PayPal account to ensure there are no problems with either.
Regards,
Elaine
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Renew Skype number before it expires?

How can I renew my Skype number a month or so before it's up for expiration? Want to do it now while I just got paid and can't figure out how. Thanks!

just open the link pasted below to see the instructions on how to get in touch with customer service -
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

How to renew skype number?

I received an email to ask for renew, I went to my skype account and click my number
but there's no renew button or else
the payment details are there, but why is skype threatening to remove my skype number when the renew option is not available?

Hi, SEOConsultant1, and welcome to the Community, If your Skype Number subscription has cancelled, you have within 90 days from the date of cancellation to sign in to your account dashboard and renew the subscription. You can either...Add enough credit to your account and reactivate the subscription (the subscription reactivation may occur automatically as soon as sufficient credit is added to your account to process the renewal), orReactivate the subscription and choose a different payment method.The most common reason for an existing subscription to cancel is due to the expiration of the current payment method on file. You may always contact Skype Customer Service for further assistance. Regards,Elaine

RENEW SKYPE NUMBER FOR ONE MONTH

MY NUMBER EXPIRED BUT I ONLYHAVE 16 DOLLARS IN THE BANK AND 6 DOLLARS SKYPE CREDIT CAN I RENEW MY SKYPE NUMBER FOR ONE MONTH FOR NOW?

You could always allocate a number to multiple business accounts in Skype Manager. Then re-direct the number via IP-PBX to go to different extensions.
Try the following here [If you look in the advanced section of this manual, you'll see an example of two accounts using one number]
http://download.skype.com/share/business/guides/skype-connect-user-guide.pdf
7.5 Online Numbers for incoming calls
You can use both business Skype accounts and Online Numbers simultaneously on a
single SIP Profile if you wish. In other words, you may have multiple business accounts
and Online Numbers added to one SIP Profile at the same time.
7.5.1 Adding an Online Number to your SIP Profile
Shows you how to setup such
Thanks,
Kent C.

Cannot renew Skype number service

I tried to renew my subscription to Skype number, but the system doesn't allow me to do so.
It says: " You Skype number subscription will be expired today as your payment was unsuccessful. Please chance your payment method to retain your services"
I am using Skype credits as my payment method. My last payment was 17.5GBP and I have 17.97GBP Skype credits on my account. Does anyone know how to renew the service?

Hi, montcarf,
These subscription-related matters must be resolved by Skype Customer Service. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
When you state that live chat (is actually instant message) was not working, could you provide more detail of what did or did not occur? If you are unsuccessful in sending a message, to which you would receive a reply via e-mail, please post back indicating error messages and the browser(s) you used.
I agree with you; I would be alarmed as well. As a proactive measure, I would recommend changing account passwords.
Best regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

How to renew skype number and extend subscription?

I wat to reactivate my skype number and extend the period from 3-months to 1-year. Although the option is available, the ystem only keeps the 3-month button active and the 1-yr option is not activated.

Hi, SEOConsultant1, and welcome to the Community, If your Skype Number subscription has cancelled, you have within 90 days from the date of cancellation to sign in to your account dashboard and renew the subscription. You can either...Add enough credit to your account and reactivate the subscription (the subscription reactivation may occur automatically as soon as sufficient credit is added to your account to process the renewal), orReactivate the subscription and choose a different payment method.The most common reason for an existing subscription to cancel is due to the expiration of the current payment method on file. You may always contact Skype Customer Service for further assistance. Regards,Elaine

My Skype number had been renewed but I'm not getti...

I have an active subscription at the moment, so I'm expecting my Skype # will get a discount when it renew.
However, I was charged full credit, what's going on? Can I arrange to get a refund on the incorrect transaction and re-subscript to my skype number again on a discounted rate?
Thanks,
Ray
Solved!
Go to Solution.

Hi, RaymC, and welcome to the Community,
Please contact customer service for more information as we here in the Community do not have access to accounts to review the details of what renews and when on your account.
Apologies for the run-around or for any confusion!
Best regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Skype number subscription unwanted automatic renew...

it is inconvenient when a subcription lapses, one might beleive it cancels. not so, it will instead automatically renew without further authorization. i no longer need a skype number but wish to use the land and mobile call out feature so when i added skype credit, it was intended for calling out only and i feel i did not authorize a payment for the skype number, it just deducted my skype credit anyway. now i don't have enough money to pay for my call out script since no refunds are available.
perhaps skype can charge a correction fee and refund at least some of the unexpectedly deducted funds or cancel a script when it lapses? this would seem a friendlier approach.

I too have the same problem
Your Skype Number subscription was cancelled ----- why i didnt cancel it and i want to continue using the same number that i have had for 3 years

Unable to renew Skype-in number

I'm trying to renew my skype-in number.
I have two days to renew my skype-in number and unfortunately none of the remedies mentioned in the forums are working for me. I need to renew my number, but appear to have no way of doing it. Can someone tell me how one renews a skype-in number when the 'settings' link under the number just brings me back to the same page and no hint as to where I can go to change payment method (as one forum post suggested) or any other way of paying?
Joe
Solved!
Go to Solution.

Hello,
On the day your Skype Number subscription expires, it will be automatically renewed for the same period of time for which you initially purchased it.
To change your Skype Number payment method:
Sign in to your account.
In the Manage features section, click Skype Number. You’ll see the next payment due date under your Skype Number.
Click Settings.
Here you can change your existing payment method.
You can change your payment method as long as the new method supports recurring payments, such as a credit card, PayPal or Skype Credit. This is not possible in countries where the payment cannot be made from your Skype Credit balance.
When you cancel your subscription and your Skype Number expires, you can reactivate it from your account within 90 days.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Re: Skype number renewal

My skype number is 3 days away from expiry. I have NOT set up the automatic renewal, and now I am unable to renew it, or change payment or renewal options.
I don't want to have the Auto renewal setup, however I would like to manually renew my subscription every year, but this does not seem to be an option?!?

Hello
Your account shows that you have been charged correctly. A subscription to a product sets up a recurring payment. This ceases when you cancel the product. If you have canceled you won't be charged again. Cancellation is effective on the next renewal date and you can use your Skype Number until then.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Renew my Skype number

Order nr. [removed for privacy]
My skype number have to be renewed and I can not understand that it's been renewed for 3 months instead of 12 months as it was the last time. I have cancelled my number because I don´t want to pay for 3 month. I want to renew for 1 year and with 50 % because I have subscriptions Denmark Unlimited to landlines for 1 year.
Sincerely
Kirsten Nunez

Hi kirstennunez ! I have the same issue with skype. Do you have any solution ? thanks for your help. Michael

HELP!!!!!! I cannot renew my annual Skype Number s...

Hi,
I am sorry to bother you with this but after 15 minutes of searching I could not find any support number, email address or anything for Skype. Is this true??????? A paid service with no support? Just a bunch of FAQ items that does not help?
The problem is: I have some Skype Numbers. Before they expire, I usually receive a warning and then I go there and manually pay $60 to extend them for another year. At least this is how it worked in the past.
Now I received an email saying that my automatic payment (whaaaaat???) failed and my Skype Number will expire within 2 days.
The problems are:
1. I have never asked them to debit my account automatically.
2. And especially not with $18 which is 3 months only. I want another year.
3. Nothing changed with my credit cars do why did it fail?
4. Where have all the manual payment options gone???????
There is no button or any option to pay manually. It only allows me to change the payment method. There is no way I can pay the annual fee.
Is this a Microsoft trick so that I will lose my number? Can anyone help me as apparently there is no support for Skype but a bunch of useless FAQ items. I pay for this service but I cannot get help.
Anyone, please, help. I do not want this to expire. This is the number my mother calls me at from the other side of the planet. This is VERY important to me. This is the only way she can contact me. Please, help.
Thank you in andvance.
Cheers,
Moh@

Hi,
As I understand it, the process is simply to cancel the three-month subscription (you can do this via your account or by contacting Skype Customer Service). You will not lose your current Skype Number; it will be held for you for 90 days following the end of the current subscription term). Then, after the subscription expires, sign on to your account and renew your Skype Number for the term you wish. If you wish to cover the cost using Skype Credit, ensure there is enough credit on account prior to renewing.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
As you know you intend to contact Customer Service, skip past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the "button" appears at the lower right corner of the website page). You may also skip past in Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started.
Best regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Renewing Skype Number

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