Renewing

have all my music on a external hard drive..i want to completely start over and clean out my Library and reload the songs and videos from my hard drive

Hello Christopher,
Make sure you have deleted the "iTunes" folder in YourUserName/Music. In your external hard drive open all of your songs and movies through iTunes. This should automatically import the media into your Internal computer hard drive.
-Harry

Similar Messages

How can I renew /upgrade in a country different to one where my account originally registered?

Thank you for advice on how to resolve this.
I registered and originally bought my product in Ireland. I now live in Netherlands, am trying to renew/upgrade my Adobe products, and at checkout keeps telling me - in dutch that I can't complete my purchase, as my account associated in another country and to register an account in this country.
When I try to register an account in NL, it says my email address already associated with an adobe account!!
Catch 22?
Please advise what I need to do.
Thank you.

Hi Michael ,
You can log in to Adobe.com with your credentials and you can change your region or country from the option "Change Region" at the bottom left of the page .
From there you can change your region and select the preferred one and make the payments.
Hope this will work .
Regards
Sukrit Dhingra

Edge and Contract phones on same account - contract renewal question

Hello. I have multiple devices on my account and just signed up with EDGE for a new phone (different line, same account owner). When my contract phone goes up for renewal in a few months, am I still able get a subsidized phone with extending that 2-year contract at that time?
Thanks!

sprmankalel wrote:
Yes but why would you want to do that? Depending on the device and the discount it is usually cheaper than buying the phone with a 2yr contract.
IF, you're on the More Everything Plan.

Can I renew my iCloud Storage Plan from Prepaid Credit on account???

Basically, I upgraded to the 50GB plan about a year ago and that was done by using my credit in account through purchased Apple Itunes Cards. I received an email yesterday telling me that there is a payment coming up and there was a problem with payment (being renewal charges of USD $100/-). They are requiring an American Credit Card with a matching billing address to my profile to be on file to be charged for the transaction.
I opened my itunes account several years ago when living in the States, however I have moved since then and do not have an American Credit Card anymore matching my previous billing address. My account is linked to USA store and I dont want to lose that, as access to Apps is limited in my part of the world right now. I am very glad to add several hundred dollars worth in store credit to have my iCloud Plan renewed. I just dont understand why Apple would give you the right to upgrade packages by store credit and get you hooked, yet not allow you to renew with the same form of payment. Can anyone help me or direct me to the right people to get this sorted out???

For customer service issues, go here...
https://expresslane.apple.com/Issues.action

I use a Mac, new to lightroom, I purchased the software, and now I cannot get into my develop module because it is telling me that I need to renew my membership ? Lost !!! lost in a dark cold cave of lightroom someone please help me !!

I cannot get into my develop module on lightroom, it is telling me to "please renew my membershipto reactivate the develop module" I do not understand. I bought the software must I pay a membership as well ? Also I do not want to use lightroom mobile and it is trying to sync my photos. I use a MAC

Did you purchased the Full Perpetual License from Adobe for $149.00?, if so then what has happened is that you probably downloaded the Creative Cloud trial version which has now expired.
The license key for the perpetual version will not be accepted to activate the CC version.
Uninstall the existing Lightroom and then download the one available from the link below. The uninstall process will not affect your Catalog, Preferences or personal files but will just remove the application. Install the new download and you license key will be accepted.
Adobe - Lightroom : For Macintosh : Adobe Photoshop Lightroom 5.6
If this is not the situation you face then provide some more details.

Renew subscription EVERY time I launch an app??

Hey guys, I was asked by the AdobeCare Twitter Account to post my issue in this forum, so here I am:
I recently subscribed to a Adobe CC membership and everything worked fine when I had the CS6.
Now since the CC Versions were released, I wanted to update of course. So I did.
Since then I am constantly haveing the same issue: I can not launch an app without having to do so many steps!
Here is what I have to do in order to open up any app (I have to do this EVERY time I launch an app..meaning when I open PS I do this, when I open ID I do this etc)
1) I click on the icon of the app (in this example PS)
2) I get the following "error":
(it is asking me to renew my subscription)
3) I click on "try again" and I get this message:
(it says "Thank you, your subscription for CC is now activated")
4) I click on "Continue" and get this message (again):
So I click on "Do you have another Adobe-ID?" and get to see this window:
... where I type in my Password and click on "Sign in" resulting in this:
and finally after clicking on "accept" in this:
...which basically is the same windows I get to see right at the beginning.
At this point I want to mention again that I have to do this e v e r y t i m e I start an app, for each app I have to run through all of these steps and if I close an app by accident and re-open it, I have to do this again.
I already tried to delete that file in the OOBE folder, did not work out.
Also, I am lacking all the presets in Premiere Pro (Digital DSLR etc) which makes me think, that all of my apps are running in trial mode..? At least I had this issue, when I launched Premiere as a trial in the past.
Don't get me wrong..But this is totally annoying and kills my workflow.
Any help? I would greatly appreciate it!
Thanks and greets from Germany!
Danilo

On the device that you don't want the apps to be downloaded on, go to Settings > iTunes & App Stores > Automatic Downloads. Once you turn that off, your problem will be fixed.

Renewing Creative Cloud for teams, but cancelling some of the seats

Hi all,
When our CC for Teams renewal comes up in December, I want to go ahead with it, but also reduce the number of seats we have, and also change a couple of full subscriptions to single apps only. Has anyone done this sort of thing, and how did it go?
I just had a chat with an Adobe representative who made it all sound very simple, but based on past experience I can't deny that I have some misgivings. Hopefully the community here can give me a reality check! As many others have mentioned, there's no way to manage your renewal in the account settings, so the whole process is opaque to say the least.
My questions are:
1. Can I renew, but cancel some seats at the same time? Or will I end up having to cancel the whole account and start all over again?
2. If we can cancel a few seats, but keep the account open, will we keep our promotional pricing on the remainder?
3. I gather that when you use CC for teams, single application subscriptions can only be bought through a reseller. Is it possible to then integrate these into an existing CC for teams account?
Thanks everyone. Any help or insights much appreciated!

Here are the replies to your queries:
1. Can I renew, but cancel some seats at the same time? Or will I end up having to cancel the whole account and start all over again?
You can cancel the seats as the number of seats can be altered, you do not need to cancel the whole account.
2. If we can cancel a few seats, but keep the account open, will we keep our promotional pricing on the remainder?
If it is within the lock in price then you shall be able to get the promotional price, it needs to confirmed by the reseller or the team renewing it other wise the price at the time of renewal is at the prevalent price.
3. I gather that when you use CC for teams, single application subscriptions can only be bought through a reseller. Is it possible to then integrate these into an existing CC for teams account?
At this point of time, complete CC team & Single app CC team can not be amalgamated.
Regards
Rajshree

Creative Cloud for teams stuck in a loop asking to renew subscription (Windows 7 64 Bit)

Good Morning
I have two of my creative cloud users who are being constantly asked to renew the subscription everytime they open one of Adobe's applications. THe subscription is currently active as we paid for the full year and it doesn't expire until March 6th 2015.
I have tried deleting the file from the OOBE folder with no success, I have tried uninviting and then re-inviting the user to creative cloud, I have tried inviting a brand new user and logging in with their details, no joy.
The only thing that works is to login with a trial user account just so we can use the software.
Any suggestions please, Adobe fix your 'Expert 1:1 Support page' it doesn't even load!
Regards
Mark

Creative Cloud Help | Manage your Creative Cloud for teams membership may help
or
Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

Creative Cloud for Teams (Non-Profit) Renewal Loop

Every time I open any Creative Cloud app I get this window:
When I click "Try Again" I get this window:
When I click "Continue" I get the previous window (above) again.
If I click on "Have a different Adobe ID?" and input my password via that window it will open the program and everything works fine. However, this loop occurs any time I open an Adobe CC app. Doesn't matter if I have already gone through this procedure on the same program. Once I close the program and reopen I am given these same pop up Renewal notices.
I have gone through and performed the opm.db file removal. I have signed out and signed back into the CC desktop client. I have done the manual AAM update linked on other threads here. I have also upgraded (just this morning) to the latest CC desktop version. The problem still persists.
NOTES:
I have a Creative Cloud for Teams subscription (Non-Profit) purchased through CDW. I have verified that my subscription is in good standing. Though the subscription is nearing its renewal date when i inquired about renewal the representative said that at this time they (Adobe) are still working on procedures and pricing for renewal.
Running on a Mac Pro early 2009 2 X 2.26 Quad Core Xeon with 16GB RAM and NVIDIA Quadro 4000. I am also experiencing the same issue with my MacbookPro Retina Core i7 with 16GB RAM. Both systems are running the lastest Mac OS X 10.9 Mavericks.
Any help in resolving this issue would be greatly appreciated!

Creative Cloud Help | Manage your Creative Cloud for teams membership may help
or
Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

CS6 Apps Asking to "Renew Your Subscription" for Creative Cloud, for some reason.

Hi community,
I recently purchased a retail version of CS6 Production Premium because I did not like software as a service/Creative Cloud. Unfortunately, I got a good deal and tried it for a year. I did not renew, and removed all the CC apps.
When I try to open any of the CS6 Applications, a window pops up asking me to renew my subscription to CC. This software has nothing to do with my CC membership, I purchased it in a separate, one-time retail payment. I have looked at the various other threads around and have tried all of the solutions mentioned: Including uninstalling and reinstalling, running the cleaner tools, checking the host and certificate files, no luck. I spoke to several people in several chat instances, all recommending a reinstall of software, no help.
All I am trying to do here is run some software with a serial code I just purchased from Adobe, officially. Is there a way I can just activate it offline? I tried to do it per the instructions but do not have an option to "generate a response code". Am I being punished?
Thank you in advance,
Jesse

Sign in, activation, or connection errors | CS5.5 and later
Mylenium

When reverting to purchased Adobe Acrobat XI Pro point product, after uninstalling Creative Cloud Desktop (and CC-based Acrobat XI Pro), how do I eliminate request to renew my subscription?

Creative Cloud just wasn't working for me, so after several years of frustration with being abroad and not online when the program decided to require online verification, I'm ditching Creative Cloud and reverting to the purchased Adobe Acrobat XI Pro point product. However, after uninstalling Creative Cloud Desktop (and CC-based Acrobat XI Pro), it still wants to go online and check my CC subscription, disallowing use of the newly installed point product version from a several year-old ESD file (and the more recent AcrobatUpd11010.dmg file).
Anyone have an idea of how to eliminate request to renew my subscription?
If, as a journalist, I've have these issues over the past two years, including this final insult when I'm trying to get away from CC, it can't be a one-off problem. So I'd like to hear details about others who've had a similar issue with reverting from CC back to a point product or to CS.
Thanks,
Tim

Hi Tim ,
Please refer to the following link to cancel your subscription of Creative Cloud .
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
You can get in touch with Adobe Chat Support if that does not help and to get your queries resolved.
https://helpx.adobe.com/adobe-connect/kb/connect-chat-support.html
Regards
Sukrit Dhingra

Renew SSL key fail in WL Server

We need to renew our certificate in the production environment. The new key is 2048 bit encrypted. When importing it to the keystore with "NO" password protection on the private key, the server ssl works fine. When I encrypt the file using wlkeytool and then importing it to the keystore the ssl fails with the following error:
The public key from the configured server certificate and the configured server private key do not match.
Any idea how I can encrypt the private key prior to importing it to the keystore?

This thread has replies in the WLS Security forum and I recommend those interested with follow-up look there:
SSLKeyException

How can I make sure my data add on doesn't automatically renew?

I bought the 1.99 100 MB of data, don't want this to anutorenew, how can i stop it from doing that?

Hi ,
Only pay as you go 'packs' renew automatically. Add-ons do not renew automatically.
Thanks
James

Please help! My CS6 won't open and Adobe Application Manager keeps popping up to renew CS Cloud subscription.

Hi there.
I recently canceled my CS Cloud subscription about 3 weeks ago and went back to using CS6. I was using CS6 Creative Suite without a problem until 2 days ago. Now my CS6 programs (AI, Photoshop, InDesign, Acrobat) won't open. Instead the Adobe Application Manager keeps popping up to renew the subscription, see below insert.
I have chatted with Adobe customer support numerous times but when it comes to transferring me to their technical support, the chat mysteriously becomes unavailable. The only time the transfer went through, I was advised to remove CS6 Creative Suite using Cleaner Tool and reinstall, which I did but my CS6 still does not open and the AAM keeps popping up giving me the same message to renew the subscription. The AI/Photohop icons just keep bouncing up and down without opening while the AAM pops up.
What can I do to stop this annoying AAM from popping up and open my CS6? I just want my CS6 to open up again. Has anyone else experienced this issue? Please help!

Cloud takes over https://forums.adobe.com/thread/1584746
Uninstall... run the Cleaner... Restart your computer... Reinstall CS6
-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
-http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

My card expired on my payment details for my creative cloud subsciption and i changed it to my new card, it charged me 10.59 and now it wont let me open photoshop because its telling me I need to renew my subsciption, please help!

the card I used to pay for my creative cloud subscription, no problem right? just enter the new card in and taddaaa everything should work right? no
nope
it wont let me open photoshop because it says i need to renew my subscription
well it charged me yesterday when i changed my card over yesterday and its still telling me i need to renew my subsciption
even though on the adobe site it says my renewal date is july 27, 2015
sooooo... anyone help me with this?
also im on a windows computer if that helps!

This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

When trying to open any of the 4 apps in Adobe Creative Suite Design Standard I own outright, , I am unable to use the software and instead am being prompted to "Renew your Subscription to Creative Cloud". Please help me

I have purchased and used Adobe Products for 25+ years and I own CS6 Design Standard outright.
I had previously subscribed to Adobe Creative Cloud but did not renew the annual subscription.
The CS6 Design Standard serial number is listed in my Adobe user account. I have run the the Adobe Creative Cloud Cleaning tool, uninstalled the Adobe Creative Cloud App and all other CC apps from my iMac. I reinstalled fresh copies of the CS6 software two different times, first from my CS6 DVD disk and then from the Adobe Download page. During each installation of CS6, all seemed to run normally and I was prompted to enter the license number and it was accepted. However, when trying to open the software after completing the installation, I am being prevented from doing so without renewing the Creative Cloud subscription.
Who knows of a solution to this problem?
Contacting Adobe’s Chat support and Customer Support portal has not resulted in a solution, even though they have confirmed the license number as being accurate and linked to my account. After weeks of waiting on their responses, yesterday I was told to go to the Forums to find a solution….Please Help Me….Thanks

I am not familiar with the process involved with the link I am providing so please accept my apology if it is a repeat of something you have already tried...
How do I prevent Creative Cloud from taking over my CS6 perpetual license?
https://forums.adobe.com/thread/1584746

Renewing

Similar Messages

Maybe you are looking for