Rental downloaded but won't play

I rented two movies and they show up in iPod app on iPad. Then, I try to play them from iPod app and they say you have 24 hours and I answer ok. Then my music in the purchased playlist starts playing. The movies never go to the video app.

I am having same problem. It started after the latest iPad update. Have you heard about any fixes?

Similar Messages

  • HT1657 Movie rental downloaded but won't play

    I just rented a movie from iTunes. My iTunes tells me the movie is downloaded and ready to view, but the movie keeps freewing at the same point, 1 minute and 55 seconds in.
    I've restarted iTunes and that hasn't helped.
    I have a 1 year old HP computer running the glorious (not) Windows 8.
    For all that Windows 8 is occasionally very irritating, I've never had a problem with iTunes before. However this is the first time I've used iTunes for anything other than downloading/playing music.

    Hi earlyriser10,
    If you are having video playback issues in iTunes on your Windows machine, you may find some of the troubleshooting steps outlined in the following article helpful:
    Apple Support: Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
    http://support.apple.com/kb/ts1718
    Regards,
    - Brenden

  • I rented a movie through iTunes and it downloaded but won't play.

    I rented a movie through iTunes and it downloaded but won't play. It is present in the videos app but doesn't load the picture for the movie. When I go to play it, it just opens and then closes. There is an iCloud icon that suggests the movie has not Been downloaded and when I click it it says that the movie has already been rented but not downloaded and that I need to go to downloads to manage it. It is not present in my iTunes download page however. And when I go to rent it again all I get is a watch button that directs me back to the videos app with no way to watch it.

    Hi Refvoxa,
    Thanks for visiting Apple Support Communities.
    If you are not able to play or download a movie rental on your iPad, first restart your device:
    Restarting your device
    Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
    Press and hold the Sleep/Wake button until the Apple logo appears.
    Note: Reset your device only if you are unable to restart it.
    Resetting your device
    Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
    iOS: Turning off and on (restarting) and resetting
    http://support.apple.com/kb/ht1430
    After your iPad restarts, try resuming the download again:
    If your download was interrupted using your iPhone, iPad, or iPod touch
    From the Home screen, tap the iTunes app.
    For iPhone or iPod touch, tap More > Downloads. For iPad, tap Downloads.
    Enter your account name and password if prompted.
    Tap the blue download arrow to resume.
    iTunes: How to resume interrupted iTunes Store downloads
    http://support.apple.com/kb/HT1725
    If the movie still does not appear in Downloads, and can't be played, I recommend reporting the issue with your purchase:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/HT1933
    Regards,
    Jeremy

  • Podcast can be accessed in app, subscribed to, downloaded, but won't play in Itunes when clicking the "arrow" to play.

    Trying to help a friend with a podcast.  It can be subscribed to, downloaded, accessed on a mobile device on the podcast app, but when I go to click the "play arrow" in iTunes it just spins its wheels.
    The page in Itunes is here:  https://itunes.apple.com/us/podcast/smokey-college-football-picks/id918319795?mt =2
    The RSS/XML feed is here:  http://s3-us-west-1.amazonaws.com/smokeybandit/Smokey_College_Football_Picks_wit h_the_Bandit.xml
    The podcast files are hosted on amazon web services.
    Any ideas why this won't play?

    The media file URL of your top episode is
    http://s3-us-west-1.amazonaws.com/smokeybandit/20140917+180949.m4a
    If you enter the URL of a media file for podcasting in the address bar of Safari or another browser, it should play directly in the browser. However your file is set so that it downloads instead of playing. When subscribing this isn't a problem because iTunes downloads the file anyway; but the Store plays the file directly in the Store page, just as a browser does when it's correctly set. If you have the file set to force a download then the Store can't play it directly.
    So you need to go into your Amazon settings and set each file not to download. Then it should all work.

  • ITunes songs, downloaded but won't play

    l'll be listening to a random shuffle on my iPad,  and seemingly randomly my iPad stops playing music. Next I'll select a song to play, the equalizer moves as if the song is playing, but no music comes out of the speaker and the song time tracking slider does not advance. I can seleat a song, which then shows up in the header but it won't play and music can't be heard. I've tried resetting, and that works for a short period of time, but this problem keeps coming back. I couldnt find a better  community to post this to, if you have any suggestions, please let me know.

    Try deleting the problematic file (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app (or video app) on your iOS device.
    If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

  • Itunes Movie Downloaded but won't Play

    I purchased a movie from iTunes, it has downloaded but it won't play. The title menu comes up but when you click on play nothing happens nor does anything happen my you click on different chapters. My Macbook is authorized.

    Hello Hannah and anyone else who has this problem. I had the same issue and it was very annoying, because I was also told it was an authorization issue. So I deauthorized and reauthorized multiple times, restarted my computer, tried to play in SD instead of HD, set the settings to 32bit and all that.  Sadly but fortunately it was just a small issue. Go to Finder, click on go to folder and type "/Users/Shared/SC Info" 
    Make sure you change the folder view to column view. You can do this by clicking the 3rd tab that looks like 4 rectangles side by side on the menu bar of that window.  You will see a folder called SC Info.  Trash that and restart your computer.  Then... Deathorize and Re-Authorize your itunes and you will be good to go.
    Here is the link: http://support.apple.com/kb/ts1389?viewlocale=en_US 
    The link might look unrelated to the issue, because it does not specifically come up when Googling or searching support for this error. 
    BTW AppleCare gave me this information.  They were awesome because they continued to call me and update me on their efforts to solve the issue.  The engineers ultimately figured it out and the customer care person called me and walked me through it.
    I hope this works for you all. 

  • Song Downloaded but Won't Play After Update

    I just downloaded the new Itunes 6.0 and updated my ipod mini with the 4.1 version. Now the song that I dowloaded will not play on my ipod. I can choose the song but the ipod skips right over it and plays the next song.
    I recognized that I do not have Service Pack 2 on my computer could this be the problem.

    I'm having the same problem. iTunes updated to 6.0, iPod Mini on 1.4. I downloaded three songs from iTunes this evening and they won't play on my son's Mini. However, they will play on my daughter's Mini (also 1.4) and on my 3rd gen iPod (2.3).
    On my son's Mini the songs show briefly in the display then skip to the next song without playing. Interesting that the song count updates with each skip.
    Anyone with ideas?

  • How can I activate a song that downloaded but won't play?

    I downloaded a 2 songs by the same artist. I listened to the first then attempted to listen to the second, but the first song kept playing. The second song shows that it downloaded, but isn't available to listen to. Thanks for your help.

    Try first pausing the first and trying the second song.
    If that doesn't work delete and redownload the song.
    Here is a helpful article. http://support.apple.com/kb/HT2519
    If that doesn't work unsync and re-sync music using itunes.
    Another helpful article. http://support.apple.com/kb/HT1386

  • Movie Downloads but won't play

    Dear Apple,
    I love your product, you are the coolest company on the planet - but this all goes out the window when I try and watch a movie on iTunes.
    You see, my wife and I love to watch movies, we have a nice fast broadband connection and we probably spend more than what our monthly sky subscription was.
    But there is one problem: We download the movie, click play and start at a blank screen for half an hour. Well, normally just 5 or 10 mins before reloading, restarting, browsing the forums and generally getting so pi$$ed off that we want to murder the neighbour's whining dog with a flying macbook. This would surely be more fun than waiting for your stupid movie to start.
    I notice on your forums that there are a lot of people with this same problem. There have been for a few YEARS now...
    I wonder if you might consider how many people just like us who spend good money to rent your videos are leaving in their droves to watch illegally downloaded movies...
    oh, hang on - my movie just started...
    catch ya - can't press pause - it might take another hour to get going again.
    I like Apple a little less each time I watch an iTunes movie...
    Yours, (but not for long)
    Mr Frustrated.

    You might want to try restoring your iPod.
    For details, see this article:
    Restoring iPod shuffle to factory settings
    -Kylene

  • Itunes downloaded but won't play

    I purchased 4 songs. I previewed all of them, my speakers are working, but I can't hear them in itunes and they won't let me download them to my ipod, it's the 5th generation black one

    Hello Hannah and anyone else who has this problem. I had the same issue and it was very annoying, because I was also told it was an authorization issue. So I deauthorized and reauthorized multiple times, restarted my computer, tried to play in SD instead of HD, set the settings to 32bit and all that.  Sadly but fortunately it was just a small issue. Go to Finder, click on go to folder and type "/Users/Shared/SC Info" 
    Make sure you change the folder view to column view. You can do this by clicking the 3rd tab that looks like 4 rectangles side by side on the menu bar of that window.  You will see a folder called SC Info.  Trash that and restart your computer.  Then... Deathorize and Re-Authorize your itunes and you will be good to go.
    Here is the link: http://support.apple.com/kb/ts1389?viewlocale=en_US 
    The link might look unrelated to the issue, because it does not specifically come up when Googling or searching support for this error. 
    BTW AppleCare gave me this information.  They were awesome because they continued to call me and update me on their efforts to solve the issue.  The engineers ultimately figured it out and the customer care person called me and walked me through it.
    I hope this works for you all. 

  • Ugh. Downloaded but won't play

    I just purchased the new Jay-Z album off of itunes today and downloaded it onto my Shuffle. When the shuffle is plugged in it shows the songs on it and I can even play them off the shuffle through my computer. But, when I unplug the shuffle (correctly) the songs do not play. I've erased all the songs off my shuffle and put just the album songs on there and nothing. Then I erased those and put my old songs on there and they played....help!!!

    I am having same problem. It started after the latest iPad update. Have you heard about any fixes?

  • HT1657 Downloaded 2 rentals and they won't play. They ask if I would like to begin the rental period, I say yes and it takes me to the dvd screen, but does not play. I hit play, fast forward, skip chapters and nothing.

    Downloaded 2 rentals and they won't play. They ask if I would like to begin the rental period, I say yes and it takes me to the dvd screen, but does not play. I hit play, fast forward, skip chapters and nothing.

    I'd report the problem to the iTunes Store. 
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

  • HT1657 my movie rental downloaded but it will not play. I rented a movie yesterday so I know that my laptop is capable. I can see images of each chapter but the movie won't play. Any idea?

    my movie rental downloaded but it will not play. I rented a movie yesterday so I know that my laptop is capable. I can see images of each chapter but the movie won't play. Any idea?

    Hi there kirk279,
    You may find the troubleshooting steps in the article below helpful.
    Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
    http://support.apple.com/kb/ts1718
    -Griff W. 

  • I downloaded a song from i-tunes.  It plays on my computer, but won't play on my i-phone.  Any suggestions on how to fix this? Or how can I re-download the song without getting charged a second time.  I could not find an option to "report a problem".

    I downloaded a song from i-tunes.  It plays on my computer, but won't play on my i-phone.  Any suggestions on how to fix this? Or how can I re-download the song without getting charged a second time.  I could not find an option to "report a problem".

    I could not find an option to "report a problem".
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the item that is not playing properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.
    (Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

  • Album uploaded to Itunes match, plays on computer but won't play on ipod, no cloud symbol next to songs. Press play on 1 track and it skips through the album without playing. I've tried deleting the album from PC and downloading again from match and even

    Album uploaded to Itunes match, plays on computer but won't play on ipod, no cloud symbol next to songs. Press play on 1 track and it skips through the album without playing. I've tried deleting the album from PC and downloading again from match and even after syncing the album won't play on the ipod
    iPod touch, iOS 6.1

    I've just connected the ipod to my computer and checked the music on the iPod. The album that I am having trouble with shows an exclamation symbol next to it. I've tried deleting the album from iTunes and re downloading it then syncing but it doesn't appear to affect the information shown the iPod. The album neither deletes nor updates.

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