Rental movie is not downloading

I am recently new to this. I bought a new macbook, so I know the problem is not my laptop. I have itunes installed into my computer, and I recently signed up for Itunes. My first attempt to rent the move did not work. I checked on the side bar that says downloads: there is nothing. So I did what the support center told me to do. go to store and click automatic downloads.... nothing happened. So i went back to repurchase the movie and it says that I already purchased it. HOwever nothing is downloading... no name or title.. nothing. If  i already paid for it, why is it not automatically downloading or exist in the downloading section? HELP

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