Rental movie problem

I rented a movie for my i pad through i tunes but at the beginning the download was interrupted. if i go to re install it itunes says that I already purchased it. I still do not have it on my I pad. What should I try next?

You onlt get one download. Contact support if you can't get the movie to play.

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HT1657 Rental Movie problem

I downloaded a rental movie to my PC and then attempted to transfer it to my ipod, it disappeared from my PC but never arrived on my ipod. I checked the video app but nothing there.

Hello Thinkingzen,
I would suggest contacting the iTunes Store support directly if you were not able to watch the film.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase'
http://support.apple.com/kb/ht1933
All the very best,
Sterling

Ipod Rental Movie Problem

I was downloading a movie *note:at the time the movie was 3.4 gb i only had 2.78 gb* and the movie was processing and it was processing for atleast 20 minuetes when i decied to go to video and take a look i pressed the icon that shows you how much is left on the download and the whole thing just shut down Now when i oress it it says its rented but not downloaded so i go to the itunes store and downloads but its not there and when i go to the movie it says watch and takes me to the video now i deleted space for the movie because now i have 3.9 gb left in my ipod so i have room for the movie now BUT I NEED HELP PLZ RESPOND

Delete/free up space on your iPod and then contact iTunes and request a free redownload/reset rental time
How to report/refund an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase

I download a rental movie and don't want to finish the downloading but I Use the report a problem link in your account history...but i didn't get any answer from Apple

I download a rental movie and don't want to finish the downloading but I Use the report a problem link in your account history...but i didn't get any answer from Apple

The posted did what this said:
How to report an issue with Your iTunes Store purchase
The link includes the statement:
"The iTunes Store's Customer Support team will contact you as soon as possible, typically within 24 hours."
Applelover1 wrote:
Usually Apple won't respond, instead they will just fix the problem you have suggested if it is a problem that persists in other user's computers. What problem did you report? Did you ask for them to respond?

TS3297 I have a problem with a rental movie

I rented a movie, I paid, it was approved. While it was downloading, I pressed play and the movie started playing even when the download wasn't finished. Now it's telling me that my rented movie is expired and the rented movie cannot download anymore. Now I just paid for nothing and I cannot watch my rental movie, what should I do? Plus, I can only call iTunes Store at 8:00 am ... I need help ASAP! Thanks.

the iTunes support guys can be reached by email too. check out the link below
https://getsupport.apple.com/ServiceOptionAction.action

Purchased movie from Itunes wont sync with Iphone but rental movie will????

I purchased a movie from Itunes and it shows up in my library movies but it wont sync with my iphone. Before I bought the movie i rented a movie to make sure it works and I liked the format so I know that it can auto sync with the iphone. In they Sync section of Itunes under videos it only has 2 headings. Rental movies and TV shows. There is no option for Movies at all so it does not even come up to transfer it over to the phone like with the rental.
I have solved the problem temporarily but would love help on a proper fix. If I check the box manual merge music and videos on the summary page I can get the movie over by dragging it from the library and dropping it into the phone but it still does not show up under the video tab but is on the phone. This then deletes all my music and I have to manually sync that as well.
HELP!!!!!!!!!!!!!! I am using a mac book with an iphone and a move in Itunes that I actually paid for - from itunes. I just cant figure it!
Natalie

I think the layout in sync could be improved for movies perhaps putting Purchased Movies right after Rental Movies. When I am on that tab, Rental Movies (I have none and it tells me so) and then TV shows are visible on the screen with lots of blank space under. I had to scroll down to find the movie sync option (which may seem pretty obvious - but with all the white space after TV shows, I didn't notice that the scroll bar had room to scroll further). Yes, I feel a little stupid (and grateful to you for making the solution so obvious), but I do think the tab layout contributed to my ineptness.

HT1551 I ordered a rental movie on my computer and want to watch it on my 1st generation apple TV and it is not showing up there...any suggestions?

I ordered a rental movie on my computer and want to watch it on my 1st generation apple TV and it is not showing up there...any suggestions?

I had same problem last night with a movie rental not showing up under the 'Rented' tab in iTunes/Movies on my iMac: as I had no other rentals, there was no 'Rented' tab at all.
In iTunes 11, the Downloads icon only appears next to the Search bar while there is an active download. Once any downloads are finished, the icon disappears. I had no icon so I had to assume the downloading had finished (in the previous UI you could check download progress even after they had finished).
My movie rental did, however, show up under 'Rented Movies' under the 'Movies' tab in iTunes/Devices/(select any i/device) so I knew it was somewhere in my iTunes. Yet, we couldn't access it via Apple TV.
I fiddle around for a bit, restarting iTunes, restarting the iMac, to no avail. Then I did a little housekeeping and moved a different movie I'd imported awhile ago, from the 'Home Videos' tab under iTunes/Movies. Under File/Get Info, the 'Media Kind' was incorrectly set to 'Home Video' so I changed it to 'Movie'. Thus the file was moved over into the Movies tab. Hey Presto! The Rented tab suddenly showed up, and there was my rented movie!
This is the second time a movie rental did not show up after downloading. Unfortunately my husband initiated the download so we figured he must've messed up somehow as he's not as familiar with iTunes as me. Hence we opted to download the movie under a different iTunes account, which worked the second time with no problem. Needless to say the invoice for the original download had no problem in finding us, hence we were effectively being charged twice for the same movie! We have to contact apple support (such a hassle) but hopefully they will understand the issue (that's the difficult bit) and they are usually good at refunding when they finally accept the customer is genuine in their claim.
In case anyone is tempted to critique my method, we download rentals through iTune on our computer as we had too many problems trying to rent via Apple TV. Often the movie was not available to watch for many hours after it was rented, even though we'd start 'download' halfway through the day and sit down at night to watch it! We have also had problems with movies that kept stopping during viewing because it wasn't streaming fast enough. We'd give some time and come back to viewing, only to encounter the same. One time we gave gave up and tried again the next evening, only to find the movie expired. There is meant to be 48 hours after you've started viewing to resume watching a movie. Apple's only response to this was to advise we needed a broadband internet connection to stream the movie - this was despite me already telling them we have broadband.
Anyway, I hope this helps anyone experiencing similar issues with movie downloads.

TS1424 Just downloaded a rental movie to my mac in SD... chose watch later ...15 min later....cannot find anywhere on this computer itunes says all available downloads have been downloaded why is this so @#$%%^ difficult!

just downloaded a rental movie and can't locate it anywhere in itunes downloads never use to be this hard not reallu worth it but would still like to watch my movie.My account info says all purchases have been downloaded.. hmmm wbere is my movie?

This is bad - I have an Apple automated response that they got my report on 12/6, 12/10 and 12/14, and I haven't heard anything from them since the 6th when I got one reply that told me to do things I tried before reporting the problem. Between the 6th and 10th I replied to their response 4 times and they ignored me, forcing me to report a problem with two more items that wont download but getting no response.
How do they get away with this kind of behavior, especially for someone with FIVE Core 2 Duo macs and thousands of dollars of of iTunes store purchases? I'm getting really ******.

ITunes 10 rental movie error 8008

In iTunes 10, I try to download rental movie Judas Kiss. It stops at 200,1 MB with error 8008. Already deleted a temp file. Any idea?
Cheers,
Naat

To: b noir
Reporting:
I deleted the Downloads folder (within the Music Folder) it did have a very small partially downloaded file for the movie. I opened iTunes and selected Check for Available Downloads – it began the download showing approx. 17-minutes time remaining — then the time remaining in the window quickly reduced to 3 minutes and then stopped. Exactly what has happened every time I have tried. I think the file is corrupted (as one of the message windows suggests is possible). I also tried to download from another of our computers and the same thing happened.
I have spoken with Apple and they have also been in touch via email. I answered all their questions and responded quickly but here in Seattle, WA USA we do have a snow storm today though my broadband connection remains steady and fast — but it is now 7:30 PM so any chance of resolving this issue and settling down to enjoy The Ides of March tonight is probably out. Ironic movie title for a problem download.
I am now downloading Moenyball (Brad Pitt) and so far it IS downloading properly. I decided to take another $3.99 risk to see if it was my computer or connection or Apple's iTunes movie file for the other film. I have my answer!
Thanks for playing… I really do appreciate your help.

Rental movie gone | USB/WLAN conflict?

Hi there,
I recently bought some rental movies via the iTunes store, downloading them to into my MacBook's iTunes.
Then I transferred these movies to my iPad, using the USB-iPad-sync. This worked all fine.
Some very few days later, I configured my iPad to be synced via WLAN, and did so. After WLAN syncing, the movies were gone without any trace.
I bought them again (and was charged again), and transferred them to the iPad once again. All seemed to be fine.
When I synced the iPad via cable again now, the movies were gone again.
Obviously there seem to be some conflict trouble when syncing the iPad sometimes via WLAN, sometimes via USB, which causes rental movies to vanish into nothing. This would only be a minor problem, if you could just simply download them again (expecting the iTunes store of course automatically to know that you bought them just recently and hadn't yet started watching them). But instead, you are being carged once more for each try.
Any idea how to handle this?

I sent said router back to amazon for a refund and got a Medion router modem which works fine instead.

Rental Download Problem

Is there a way to extend a rental movie if it takes 10 hours to load? I already started watching it so I'm on a countdown already, but I need more time. Is there anything I can do to fix the speed?

Everyone having same problem, movies normally take 15 mins, now closer to 15 hours! Just itunes sloppy site and no one will answer...head in the sand syndrome. If you go to purchases you can record a problem and they will give you your money back...does not sove the problem of not being able to use itunes as movies not downloading.

Cannot find the option rental movies on apple tv

Is there anyboby who had a similar situation, I was first left whith the problem of connecting to my Itune library (that is resolve now) but I lost the ability to see the rentals movies on apple tv (was working find yesterday) I only have access to Settings, Computer, Internet. What is going on I never had problem before.
If anybody have a solution I would be glad to here from you. Thanks in advance.

Have you restarted the unit and your router?
Do Internet items like YouTube work.
If AppleTV loses internet connection to iTunes Store it won't show movies but I'd expect YouTube etc not to work.
Do check Settings to ensure you have correct Country and Location set as not all store options are available in all countries.
Try these steps first.
AC

Apple TV ... Rental movie lost

In the middle of watching a rental movie, it stopped.... And I cannot get the rental movie back .... Any suggestions?

We had the same problem and it started after we updated the Apple TV software, and first time around the Apple guy refunded our money. When it happened the following weekend I then discovered that the assigned the software update had reset the settings to US defaults. I changed our country back to Australia, and suddenly our rental appeared. As such, I presume that if the country your iTunes account doesn't match the country assigned on Apple TV, there is some movie rights restriction that prevents you from seeing it.
I hope that helps.

Remove expired rental movies on iPad

I cannot remove old (over 1 year) expired movies from my iPad. The only place you can see them is in the drop down when the ipad is synced to itunes. They are greyed out. if you click on the down arrow on a movie it takes you to ITunes store to purchase or rent again. You cannot see them on the ipad through the Vidoe app/movies and they do not show on the tabs that you use to choose what you want to sync. This is just bothersome becasue i like to keep the ipad clean. Here is a screen shot - might be helpful. I updated to IOS 5.0.1 but I am sure that is not the problem. I have already tried a hard reboot without luck.

i have the exact same issue.
set up is => ipad 2, ios5.01, itunes 10.5, osx 10.7.2.
six old rental movies show up on the ipad's drop down menu. all are greyed out. the only way to delete them is to check, in the summary page, the "manually manage music and videos" option. once i do that i can delete the six old rental movies. alas, the next time the ipad is connected to itunes, the movies show up again. i tried to restore original settings for the ipad several times and that did not work. i restored from backup, that did not work.
i should add that the rental movies do not show up on the ipad when launching the video app. the only place they show up is on that drop down menu as described above. to add insult to injury, i think the ipad is still trying to "download" the movies which is why now, and since i upgraded to ios 5, i can never complete the sync process (whether through the usb port or through wifi). the sync process will always hang eternally at step 5 or 6 with the message "waiting for items to copy".
i think this is an ios 5 bug. i have seen other discussions here that point to the same error, but with different causes such as voice memos, photos... i believe old rentals fall in the same category. although other users have found solutions to the hang sync by making changes to settings for voice memos, photos... unfortunately i have not found anyway of getting rid of the old rental movies as of yet.
any help out there?

HT203180 How can I delete old rental movies that are still on my iPad, but no longer viewable?

How can I delete old rental movies that are still on my iPad, but are no longer viewable because the rental has expired?

I have a similar problem. The default answer on the web is to open Videos on your iPad, then touch and hold the movie you wish to delete, then tap the little cross that appears. Alternatively, you can connect to iTunes, select your device in the list, scroll down to the Rentals summary and delete from there.
I have a problem with both of these solutions! The Video App on my iPad does not contain any video icons, just an option to browse my shared library, so I can't delete it from there... ANd in iTunes, the movie in the Rntals tab on my device summary is greyed out, so I can't do anything from there either. But the movie is taking up 2.5 Gb....
Can someone please offer an alternative to resetting the device entirely?!

Rental movie problem

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