Rental movie with no image.

I just rented "Baby Mama" and when trying to view it, all I get is a blank white screen - no image, no sound. The menus, and sound works just fine to select options, movies, etc. Just when I click to "Play" I get the blank screen. When I click the "> //" center button, I get the blue timeline at the bottom of the screen that is advancing, just no movie.
No previous problems and has worked well since I upgraded the firmware to 2.2.
Thanks
Clark

I have the same problem on occasion. I unplug the Apple TV, wait a few seconds, plug it back in, let it reboot, and the problem goes away for a few weeks or longer. Not sure of the root cause, but this fix works for me.

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I'm using compressor with Final Cut HD and a Powermacg5.
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I purchased a movie from Itunes and it shows up in my library movies but it wont sync with my iphone. Before I bought the movie i rented a movie to make sure it works and I liked the format so I know that it can auto sync with the iphone. In they Sync section of Itunes under videos it only has 2 headings. Rental movies and TV shows. There is no option for Movies at all so it does not even come up to transfer it over to the phone like with the rental.
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I think the layout in sync could be improved for movies perhaps putting Purchased Movies right after Rental Movies. When I am on that tab, Rental Movies (I have none and it tells me so) and then TV shows are visible on the screen with lots of blank space under. I had to scroll down to find the movie sync option (which may seem pretty obvious - but with all the white space after TV shows, I didn't notice that the scroll bar had room to scroll further). Yes, I feel a little stupid (and grateful to you for making the solution so obvious), but I do think the tab layout contributed to my ineptness.

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I have paid for a rental movie but cannot download it. It keeps saying there is a download error retry and I have been for an hour. There is nothing wrong with my internet connection.How do I get it?

There is nothing wrong with my internet connection.
Is that a -50 error message, jolyn?
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Reply
27 Views   2 Replies   Latest reply: amchambers,      May 26, 2013 9:23 PMWas this helpful? Yes   No
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Sep 19, 2012
1.amchambers,May 26, 2013 9:18 PM   in reply to amchambers
Just an update. Previously I was attempting to export HTML to the Muse Export folder on my computer. I described what happened above. Now, I'm trying to publish directly to my FTP site. Its doing basically the same behavior where it exports all desktop pages (189 of them) then it locks up. However, the interesting thing is that when exporting to the Muse Export folder on my computer this said it was 89% complete. When uploading to my server, it says its 59% computer when all pages have been exported. Both options result in the app locking up and never completing the export. I did check my site online to see if the pages were really updated. I made a change to the nav bar on the master so I should see that on every page. It is not showing up online yet even though the app says all 189 pages have been exported. Still looking for help, all advice and ideas will be appreciated! I do want to get my updates online.
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2.amchambers,May 26, 2013 9:23 PM   in reply to amchambers
Here's what I have when it locks up. It sits like this for hours.

How to get a jpeg image to a movie with best possible quality

I've got a jpeg image from my 2 megapixel digital camera and I'm playing around with converting it to a movie. Yes, its a one image movie.
+QuickTime Pro+ does a superb job when I choose H.264, 1024 kb/s, but I can't get iMovie 5.0.2 to give me the same quality. This is what I have done:
1. Create a new movie as type MPEG-4.
2. Imported the jpeg image and adjust the time from 5 seconds to about 2 seconds.
3. Select Share, choose H.264, 1024 kb/s from the relevant option and after the movie making happens, the quality is obviously inferior to that from +QT Pro+.
*QUES 1*: Why is the quality inferior?
I have been to iMovie help and noticed this comment:
"When you import clips in a format different from your project, they are converted to the video format of your movie."
*QUES 2*: Is this why my jpeg image is losing quality? Is iMovie converting it to something else?
Further, when the jpeg image is first imported, it is assigned a clip time of 5 seconds. When I move one of the sliders to reduce the time to just a few seconds, I notice that a black band appears at the top of the image in the iMovie window and as I make the time smaller, the image zooms in and the black band becomes wider. Letterboxing at the top seems to be occuring. This I can't fathom.
*QUES 3*: Why does iMovie zoom in when I adjust time?
Any comments most appreciated, especially those that tell me if iMovie can make a movie from jpeg images with the same quality as QT Pro -- and how to do that.

Re the quality -- I think I have answered this one myself. Correct me if I'm wrong, but it seems to me that when I select a video option (DV, HD 1080 and so on), iMovie sets up a frame size to suit, and the frame size that iMovie sets up for MPEG-4 happens to be 640 x 480, thus the poor quality of my jpegs when I selected that option. The poor quality had nothing to do with the MPEG-4 format.
Now the interesting things is, MPEG-4 is not limited to 640 x 480. It can be any size. So my question is:
Ques: Can I set up a movie within iMovie that is any size I want? QT Pro gave better results because it allows any size movie at all, and thus adjusted the movie size to my jpeg size (1800 x 1200 pixels) when I imported an image from my digital camera.
As it stands, not even the highest quality option in +iMovie 5.0.2+ (HD 1080) can handle the images from my piddly-little 2 megapixel camera.
Message was edited by: Guy Burns

HT1657 I downloaded a rental movie utilizing my laptop. When I went to find it via Apple TV, that is associated with my iTunes account, I couldn't see it. This has happened before and it sort of popped up later. No such luck this time. Operator error.

Help Please!!!! When I download rental movies from iTunes, via my MacBook Pro, I cannot see them to watch them on Apple TV or the MBP. Is it me or something glitchy that I have no control over? Thanks for your assistance.

Hello FeedUpUser,
Thank you for the question. When you purchase a rental, you can view it on one device at a time:
Can I play my rental on more than one device?
If you download a rented movie on your computer: You can transfer it to a device such as your Apple TV (1st generation), iPhone, iPad, or iPod if it’s a standard-definition film (movies in HD can only be watched on your computer, iPad, iPhone 4 or later, iPod touch (4th generation or later), or Apple TV). Once you move the movie from your computer to a device, the movie will disappear from your computer's iTunes library. You can move the movie between devices as many times as you wish during the rental period, but the movie can only exist on one device at a time.
If you download a rented movie on your iPhone 4 or later, iPad, iPod touch (4th generation or later), or Apple TV: It is not transferable to any other device or computer.
iTunes Store: Movie rental frequently asked questions (FAQ)
http://support.apple.com/kb/HT1657
If you are using a first generation Apple TV, you can transfer your movie to the Apple TV using the steps in the section titled "Transfer a rental from your iTunes library to iPod, iPhone, iPad, or Apple TV" in the following articles:
iTunes 11 for Mac: Rent movies from the iTunes Store
http://support.apple.com/kb/PH12291
iTunes 11 for Windows: Rent movies from the iTunes Store
http://support.apple.com/kb/PH12499
If you have a second or third generation Apple TV, you can use AirPlay to play the rental through your Apple TV. You can find the steps in the following article:
iTunes: Using AirPlay
http://support.apple.com/kb/HT5922
If you have not been able to view your rental, I recommend reporting the issue:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thank you for using Apple Support Communities.
Best,
Sheila M.

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All it says is to download the lasted vers in iTunes which I already have.
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John

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