Rental won't play - no error just black screen

What do I do?

I rented a movie last week and am having the exact same issue. I sent a support question thru the iTunes store and all I got back was a reply saying they would give me a refund, but no help at all with the problem.
I ended up moving the rental to my iPhone and watching it lying in bed so I wouldn't have to end up going thru the whole process again.
I sent a reply tonight telling them that I don't care about the refund, I just want some feedback on the problem so I know I can rent movies in the future.
Trust me, I was this close to driving to Blockbuster to go get the exact movie that wasn't working!! Is it wrong to hope that more people are having this issue so it will actually be looked at by Apple?

Similar Messages

  • Safari 5.1 won't open PDF. Just black screen

    Using Snow leopard. Just downloaded Safari 5.1. It doesn't open PDF files. Get a black screen. Any suggestions?

    See Adobe's comments on the subject:
    With today’s release of the Safari 5.1 browser, we wanted to alert you of some compatibility issues and workarounds that relate to Adobe Reader and Acrobat. Adobe Reader and Acrobat are not compatible with the Safari 5.1 browser, announced today.
    go to:
    http://blogs.adobe.com/adobereader/2011/07/compatibility-advisory-regarding-adob e-reader-plug-in-and-acrobat-plug-in-with-safari-5-1.html#comment-1616

  • HT1657 My rentall won't play. It says: We could not complete your iTunes Store request. An unknown error occured (-42110). How do I get it to play?

    My rentall won't play. It says: We could not complete your iTunes Store request. An unknown error occured (-42110). How do I get it to play? I've tried it many different times and it just won't work.

    I'd try the following document with that one, susanna:
    iTunes Store: Error message 3001, -42110, or 5103 when downloading movie rental

  • I have created some music tracks as aiff files which I want to load onto my iPod Shuffle 4th Generation, but it won't play them - it just bleeps at me. I have changed them to AAC which works - what settings do I need to use to make aiffs work?

    I have created some music tracks as aiff files which I want to load onto my iPod Shuffle 4th Generation, but it won't play them - it just bleeps at me. I have changed them to AAC which works but would rather use aiffs. Can anyone tell me what settings do I need to use to make aiffs work? The info on the iPod says that it accepts aiff files!!

    I have created some music tracks as aiff files which I want to load onto my iPod Shuffle 4th Generation, but it won't play them - it just bleeps at me. I have changed them to AAC which works but would rather use aiffs. Can anyone tell me what settings do I need to use to make aiffs work? The info on the iPod says that it accepts aiff files!!

  • You tube app videos won't play no more just a spinning wheel.

    You tube app videos won't play no more just a spinning wheel. I've deleted history and data stuff and tried rebooting but still the same. Please help.

    Are you using the YouTube app or Safari?
    Could be the videos are Flash based, which Safari can't display.
    Adobe has not made a version of Flash for the iPad.
    Kappy explains why. https://discussions.apple.com/message/19446567#19446567
    5 Flash Player Alternatives http://www.techshout.com/features/2011/01/flash-player-for-ipad-apps/
    Top 4 browsers supports flash player on iPad and iPhone
    http://mashtips.com/flash-player-ios/
     Cheers, Tom

  • Why does say"To play the selected item, you must install a later version of the Adobe Flash Player. To download the Adobe Flash Player, go to the Adobe website." when I have the latest Version of it and it's just Black screen with no audio and Video?

    Why does say"To play the selected item, you must install a later version of the Adobe Flash Player. To download the Adobe Flash Player, go to the Adobe website." when I have the latest Version of it and it's just Black screen with no audio and Video? (Powerpoint Presentation 2013)

    You asked your question on the wrong forum. Try one for the Flash Player

  • Mac Pro 2008 won't boot from install disc - black screen

    Hello,
    I recently purchased a new hard drive to replace the original that came with my Mac Pro 2008.  I was able to format the new drive using Disk Utility. I am now at the point where I need to install OS X onto the new drive, but the computer refuses to boot from the disc. The disc is recognized by the computer (I can access the disc and am able to use the BootCamp applications, etc.) but I just get a black screen when trying to boot directly from the disc. The computer boots fine otherwise.
    I have tried the following:
    I have tried using both the gray install disc that came with the computer and the Snow Leopard Install DVD disc.
    I have tried booting using the "C" key and the "option" key but still receive a black screen following the chime (I've held these down for several minutes).
    I have tried restarting from either install disc using the Bootcamp Assistant.
    I have tried running the installation software to get it to restart from the disc.
    I have tried a combination of the drives, i.e. trying to boot from the discs with just the new drive installed, just the original drive installed, and with both in bay1 and 2.
    Everything results in the computer starting up, hearing the chime, and then nothing..just black screen. I have the original drive partitioned with BootCamp with OSX Snow Leopard and Windows 7 installed (I don't know that that matters).
    I am at a loss as to what to try next. It doesn't seem like the superdrive because it is recognizing the disc, it just won't boot from it.
    Any help is appreciated, thank you.

    Clone should be a must  and easy to do and learn (learn by doing! 2)
    6800 would 'qualify' as 5x70 series flashed etc and same rule: 10.6.5
    In the past there was 10.4.6, 10.5.6, but not 10.6.6 - even though strong need for such a DVD.
    10.6.8 DVD would  be excellent
    Lion or ML - buy, download, make an installer flash card would be what I would do at this point.
    Then keep both - dual boot as you learn and test and see what ML does and waht you had that required Rosetta to support PowerPC. See www.roaringapps.com about that.
    With Carbon Coyp Cloner - was share, now commercial, great utility been around since 10.2.2 at least - this time 2003. 10 yrs.
    You can clone the system folders, you can even selectively choose. You can skip copy of most of your home account and do that separately to another drive if  you want.
    Clone Windows with Paragon or WinClone and use Windows 7 or 8 DVD to do a system repair (automatic) or to edit the BCD file. It can and should - and all you do is boot Windows 7 DVD w/ only the one drive present and go at it. Piece of cake. But yes, Windows gets fussy if you change or remove or move. BCD to the rescue. A proper program for cloning like Paragon's "Clone OS" meant for going from disk drives to SSDs, knows that and how to do it.
    Back to how to clone etc:
    Clone
    Disk utility has RESTORE which will also clone your system but not the Lion Recovery partition. Oddly  Apple did not 'endorse' making bootable clone of the system which works too but most choose Carbon Copy Cloner - it works more consistently; it allows for smart update of the backup volume. Both can backup to a sparse disk image if desired.
    Using Cloning as a Backup Strategy
    http://www.macupdate.com/app/mac/7032/carbon-copy-cloner 
    http://www.bombich.com/software/updates/ccc-3.5.html
    OS X Lion Install to Different Drive
    How to create an OS X Lion installation disc MacFixIt
    Migration Assistant Update for Mac OS X Snow Leopard
    http://www.apple.com/support/lion/installrecovery/
    Create an OS X Lion Install disc
    http://reviews.cnet.com/8301-13727_7-20080989-263/how-to-create-an-os-x-lion-ins tallation-disc
    How to clone your system:
    http://macperformanceguide.com/Mac-HowToClone-backup.html
    http://macperformanceguide.com/Mac-HowToClone.html
    http://www.macupdate.com/app/mac/7032/carbon-copy-cloner
    http://www.macperformanceguide.com/blog/2012/20120711_2-MacPro-internal-clone-ba ckup.html
    The DVD is dependent on your hardware. And your hardware changed. The drivers for the 5780 and 6xxx are bundled in the OS and lacking. Minimum build thing.
    Put the new drive anywhere you want. Does not matter. Can move it later. Can be drive bay 0-3 or a Firewire external or under the DVD drive.
    When you clone pull the old drive and boot from the newly cloned.
    After that keep a backup clone around all the time. Takes less than 10 minutes to do a smart update to copy just the changes to keep it current. So you have working copy of the system. I keep Clone "A" that I keep "as was" the system as of last month or whatever (like 10.7.4 before upgrade to 7.5).
    Comes easier after doing it once and have all your ducks in a row.

  • I upgraded some things and Quicktime stopped playing MPEG-2 movies (black screen)!

    I upgraded some things and Quicktime stopped playing MPEG-2 movies (black screen)!
    I need help, I was ending a project and now it just plays black!
    I have quicktime X.
    HELP! PLEASE!
    thank you.

    Quicktime was working fine, I am not sure what Quicktime it was. I upgraded Java, I am not sure if I upgraded Quicktime. After that all quicktime movies with "MPEG-2 Video, Linear PCM, Timecode" codecs started playing black with audio in the background. iMovie was not used. Thank you, I am beyond desperate and I am starting to think no one can help me with this.
    Then I am not sure how your created the MPEG-2/PCM MOV files. Files not imported via the MPEG-2 Import codec would normall remain in their long GOP compression format which it not edit compatible in QT based video editors. Those that are imported via the codec to make them edit-compatible then need the codec for proper playback in QT based players/editors.
    Since you now say that "Quicktime is working fine," am I to assume that it is After Effects that is playing "black" screen videos and that the files play fine in the QT players? Since you also mention the files are time coded, am I to assume you used FCP or some other app to import the files (which may use the same sort of import workflow) or am I to assume it is the timecode data itself that you feel is now causing the problem. In either case, a Java update may have been a security update that is now causing your current issue by disallowing access to the required playback component for some unknown reason which Apple is unlikely to divulge if it refers to a software security risk.
    If problem is general on your system, then do you have a short sample file that you can upload for testing purposes on my Snow Leopard system? At the very least, this may confirm if the problem is general to all updated platforms or local to your individual system and/or user account.

  • My ipod has just black screen and the home button is not working. what will i do? help please!

    my ipod has just black screen and the home button is not working. what will i do? help please!

    Try:
    - iOS: Not responding or does not turn on
    When it says place the iPodin recovery mode use this prgram.
    RecBoot: Easy Way to Put iPhone into Recovery Mode
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • My iPad is frozen. Does not turn off or charge just black screen with logo. Tried to reset by pressing the two buttons and nothing.

    My iPad is frozen. Does not turn off or charge just black screen with logo. Tried to reset by pressing the two buttons and nothing.

    Then you should try restoring the iOS software next. Read this and pay attention to the last part of the article that describes recovery mode, you may have to restore your iPad that way.
    iTunes: Restoring iOS software - Support - Apple

  • Rented a movie, won't play, gets error message. Running latest version of AppleTV2.

    After renting a movie it shows up as rented with 29 days to go, but when I hit play I get An error occurred while loading this content. Try again later. I've checked my time zone - ok, logged out of iTunes and back in, rebooted AppleTV. Still can't play movie. Any thoughts on what to do next? And, how can I get a refund on this rental if it won't play?

    I appreciate you're frustrated with the situation but it's hardly 'Snarky' telling you the truth regarding your specific comment.  I've offered an answer elsewhere - I've just checked and it still lists Apple TV rental for me, though the item may not appear if you've not had the e-mail detailing your purchases yet.
    In iTunes on your computer log into your account.
    Under Account Information>Purchase History it should list your purchases.
    Select the problem purchase/purchases form the list, and it should list them with 'Report a Problem' as a button to click on the bottom.
    AC

  • Sound not working & iTunes won't play & Netflix error

    Sometimes my sound stops working, and songs on iTunes won't play when this happens. Also if I try to watch Netflix an error message comes up: "Netflix Playback Error N8157 3140" and it says it could have something to do with my Silverlight plugin.
    This is what it says:
    The error you're seeing is related to the Silverlight plugin, which Netflix uses to play movies and TV shows on your computer.
    This error is usually caused by one of two things:
    A computer setting preventing Silverlight from storing files it needs to play your movie or TV show
    An issue with the Silverlight plugin itself
    To fix this error, follow the steps below for your Windows or Mac computer.
    Reinstall your audio card drivers 
    Your audio card drivers may be out of date or corrupt.
    Uninstall and reinstall your audio card driver. Your owner's manual or audio card manufacturer's website can help.
    However, I have tried deleting and reinstalling silverlight, but it doesn't make a difference. Does anyone know what I can do to fix this? It only happens sometimes, other times I have no problems and it works fine.

    Back up all data before proceeding.
    Triple-click anywhere in the line below on this page to select it:
    ~/Library/Application Support/Microsoft/Silverlight
    Right-click or control-click the line and select
              Services ▹ Reveal in Finder (or just Reveal)
    from the contextual menu.* A folder should open with an item selected. Quit the application if it's running. Move the selected item to the Trash. Relaunch the application and test.
    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select
              Go ▹ Go to Folder...
    from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

  • Missing Render files, won't play, General Error message

    I have Final Cut Pro 5.0.4 on my Mac 1.8 Ghz Power PC G5, using Mac OS 10.4.10.
    I just opened a Final Cut Pro project and got a message that several render files were offline. No idea how that happened, and I couldn't find them to reconnect. Now, when I try to play the video, it stops and a "General Error" message comes up.
    I tried re-rendering the whole thing,and reconnected all my media files, but it still won't play. Any ideas on how to save my project?

    There are just too many possibilities for us to start guessing. Try searching for GENERAL ERROR and MISSING RENDER FILES, both topics get posted often so you'll find several suggestions and possible causes. However, not many people bother to close their threads around here so there's no way to know if any of the information we passed on was of any help.
    FCP 4 and 5 had the odd super-power to make files disappear as if they had never existed. General Error often indicates a corrupt project file so try to open one of your AutoSaves.
    bogiesan

  • ITunes rental won't play on new computer

    I rented a movie three weeks ago. Last week, I bought a new-to-me (used) computer and transferred all my content to the new machine. I have purchased iTunes Match, and all my books and music and almost everything works. But when I tried to play my rented movie on the new computer, I got a message saying it wasn't authorized to play on this computer. It's the same Apple ID and all my other content works on the new machine.
    Brilliant me, I thought I would just delete it and download it again since I haven't watched it. Now it's just gone.
    Any ideas? I have another rented movie still in my rentals folder, but it won't play either.
    Christine Kling

    Yes, I am getting the exact same message. It says:
    Could not play the rental “The Cove” because it is authorized to play on another computer or device.
    Christine

  • My iPod won't let me play music. It syncs just fine but the music won't play! I just took it in to fix it's restore problem, and now this is happening. HELP!!

    I got my iPod on Monday, November 5th, so I've had it less then a week and I'm having so many issues with it. It would synce my music then when I tried again it synced the music, but it won't play so I tried to restore it and that made it worse. I had to take it to the apple store to fix it and now that it's restored I tried to sync it again and the same thing happened. It will sync the music but I can't play it. It's really frustrating, exspecially, because I just turned 17 and paid for this with my own, hard-earned money for a to-myself present!!

    Based on what you tried, I would make an appointment at the Genius Bar of an Apple store and press for a replacement iPod. Elevate to the store manager if necessary.

Maybe you are looking for

  • Service request interactive report is not working with IC Roles

    Dear Experts, We are using CRM 7.0 EHP1, we have created some custom reports based on std service request query, we can able to see these reports in IC_AGENT role as well as ZIC_AGENT role but when we click on these reports nothing is happening. But

  • How to verify whether the persistence unit objects are persistent or not?

    How to verify whether the persistence unit objects are persistent or not? I have successfully configure and deploy the Employees object as a persistence unit in Oracle Coherence according to the guide of Chapter 6 of Tutorial for Oracle Coherence 3.5

  • SSP5 and supplier catalogs

    I know that SSP5 is tightly integrated with Oracle Purchasing, but can it run as a stand alone product? If so, does it come with its own supplier catalog, or does it provide "hooks" to 3rd party catalog systems? Thank you, Russ Rubis

  • Communication channels path For testing ?

    For testing communication channels one path is there what is that path ? There all adapters are there based on our adapter type we can click that adaper and check weather our communication channel is correct or not? i need that path.

  • What happened to the sound in MacBook Pro??

    System Preferences: Sound: Output: Internal Speakers No sound through internal speakers. No sound if I plug in earphones. I hear the start-up chime, but nothing else. The volume up/down keys act as if they work fine. Any ideas? POSSIBLY related?? Whe