Rentals download not working but still charged

Hi,
downloaded "Jumper" movie and was told after about 1 minute that the movie is ready for watching. So we tried but it ended up being a corrupt download as the screen remained frozen and white. We proceeded to then download "The cleaner" only to experience the same thing, the download started, we started to watch and it immediately froze the playback. So we stopped. I rebooted ATV and this morning I found out that i only have 3 hrs left for both movies to view. So, apparently the download somehow completed overnight but the playback issues resumed. Now I am being charged $4.99 each for a movie I was never able to watch at all. How can I either get reimbursed or extend the viewing of either movie...I am not even certain they work now but don't want to run the risk of flagging a show as "started to watch" but apparently that is exactly what happened. Not sure how to contact the apple rental store.

Click here and fill out the form.
(34238)

Similar Messages

  • BB Curve 8310 Home Charger Does not work, but Car charger charges Phone.

    Help !!!  Home charger does not charge phone.  But Car charger does.  But Home charger works with another curve.
    What can be wrong with the phone?

    Oddly, it could be the device USB going bad.
    Can you connect your Curve to your USB > PC and see the Curve connected in Desktop Manager?
    If so, do a complete back up of the device -- just in case it is the USB port ON the device going bad. It happens.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • IPhoto OS Error 54 Videos not working but still work in Finder

    iPhoto Version 9.5.1. (902.17)
    OS - Mavericks 10.9.5.
    iMac, 2.66 Ghz Intel Core i5, 8GB 1067 Mhz DDR3
    A couple weeks ago I was unloading my iPhone 5 and my wife's iPhone 5 to the MAC so that we could get our iCloud backups under 5GB.  I imported all the videos and photos that didn't automatically import and then deleted them off my phones.  I've done this many times before to no issue.  I ran into some issues with my wife's phone which hadn't had an import in a long time (and she's not on the same icloud account as me so EVERYTHING on her phone had to import).  I ended up having to pull her photos and videos off of a backup on the iMac that I created in iTunes right before the failed import.   I then manually took the photos and videos from a Finder folder and imported them into iPhoto.  All of the pictures imported, but none of the videos did because of an error (don't remember the error code for this one).   I was able to import those videos into iMovie so I considered that a win. 
    But now I realized I have a years worth of videos in iPhoto that are just no longer working.  This includes videos that I imported before the iPhone 5 purges.  They show up as a blank thumbnail and when I click on them I get the OS Error 54.   Now, I was able to find these videos on my hard drive and they work just fine.  Though, they're not all importing to iMovie either. 
    I know the suggestion is probably to restore a backup.   But, I feel like I'm going to lose files one way or another if I try that. 
    Anyone have any other tricks to make these videos start working again in iPhoto? 
    Thanks!

    Try this:
    Launch the Terminal and at the prompt paste
    sudo /usr/libexec/xpchelper --rebuild-cache
    It will ask for your password. Type it in (but remember it won't show it to you) and hot return.
    Quit the Terminal and restart iPhoto.
    Hat tip: user Chrismartinphd

  • When I open Creative Cloud there is only a thinking wheel and nothing else. I have downloaded it again but still doesn't work. I want Lightroom and it keeps saying I need this to download it.

    I have downloaded it again but still doesn't work. I want Lightroom and it keeps saying I need this to download it.

    1.If internet is fine then this might be becase of Creative cloud files, please try the steps metioned in http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launchin g-cc.html and see if it works.
    2.Please navigate to ~/Library/Application Support/Adobe/OOBE/opm.db and trash it. Try to launch CC desktop and sign in with your Adobe Id (http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-f iles.html) .
    {Note for step 2: The file is in the user Library, not the Applications folder. To see the hidden user Library (not the system Library) in the Finder click on the Gomenu item and then hold down the Alt / Option key. You will see Library appear between Home and Computer. Click onLibrary and then navigate toApplication Support > Adobe > OOBE.
    Alternatively open the Terminal and paste in the following and then press the Enter / Return key:
    rm ~/Library/Application\ Support/Adobe/OOBE/opm.db, This will also delete the file}
    Other related threads:
    http://forums.adobe.com/message/5468864 (spinning blue wheel)
    http://forums.adobe.com/message/5469306
    Hope it works.
    Regards,
    Rajshree

  • My Ipod Touch is not recognised in itunes or my computer but still charges, Please help

    My Ipod Touch is not recognised in itunes or my computer but still charges when connected via USB Please help

    Did plugging it into another USB port do any good? Make sure it is a USB port on the back of your PC and not via a USB hub or one on the front as they sometimes do not output enough power for the iPod to properly communicate with your PC.
    Do you have another 30 pin dock connector cable around you use to try and rule out a faulty cable? 
    Did you try a hard reset of the device with it still connected to your PC?  To do this, press and hold both the Sleep/Wake and Home buttons together long enough for the Apple logo to appear.
    With the article above were you able to verify that the Apple Mobile Device Service was installing and running on your system?
    Lastly, try plugging it into a different PC to see if it is recognized there.  It can help narrow down whether it is an issue with the iPod or with your PC.
    B-rock

  • My speakers are not working but it still makes a sound when it boots up

    my speakers are not working but it still makes a sound when it boots up.

    Take each of the following steps that you haven't already tried.
    1. Start with the steps recommended in this support article.
    2. If your model has an audio-out (headphone) port, and a red light is coming from it, the internal switch is stuck in the position for digital output. You may be able to free it by inserting and removing a mini-stereo jack of the proper size. Inserting any kind of tool in the port may cause damage that won't be covered by your warranty.
    If there's no red light, the switch may still be stuck in the headphone position. Try to free it the same way.
    3. Boot in safe mode. Don't log in; just reboot as usual when the login screen appears. When you do, make sure the words "Safe Boot" do not appear in the login screen. If they do, the system is still in safe mode and sound won't work.
    4. Reset the NVRAM.
    5. Reset the SMC.
    6. Reinstall OS X after backing up all data.
    7. Make a "Genius" appointment at an Apple Store.

  • I downloaded a ringdown direct from itunes to my iphone 4S. When I go to settings/sounds/ringtone, the new ringtone is not there! I have downloaded it twice, but still not there. Does anyone know how to resolve this?

    I downloaded a ringdown direct from itunes to my iphone 4S. When I go to settings/sounds/ringtone, the new ringtone is not there! I have downloaded it twice, but still not there. Does anyone know how to resolve this?

    Thanks, your advice prompted me to look at it again on itunes, and discovered that i have actually downloaded the full song instead of the ringtone. False alarm...and thank you!

  • Ever since I downloaded Acrobat Pro 11.0.09, the PDF Maker and Save As PDF have not worked, but instead cause MS Word 2013 to crash.

         Ever since I downloaded the Acrobat Pro 11.0.09, the PDF Maker has not worked, but instead causes MS Word 2013 to crash. I cannot find the cause or the solution.
    forumnotifier

    OK I will try to elaborate this time with pictures so it is clear what I am asking and what the issue I am facing is.
    The specific option I want to be able to use from within the Adobe Acrobat Pro user interface is
    File\Create\Batch Create Multiple Files
    When I select that menu item a floating tool bar thing pops up that I can drag and drop files onto.
    If I drag excel or powerpoint documents onto it and press OK it converts them fine.  If I drag MS word documents into it the documents appear in the list but when I click OK it says no files processed.
    In the process of troubleshooting I also tried using the Add Files button.  That is when I discovered that MS word documents (*.doc, *.docx) are not showing up in the list of supported file types.
    The same thing happens when I try converting a single file using the File\Create\Create PDF From File menu item. Just like above the MS word documents do not show up in the list of supported file types.
    Looking in my registry entries as suggested by the article linked to by one of the posters above I can see both *.doc and *.docx types registered in the correct place.
    Unless I can use the batch convert command as intended by the time my trial period runs out in 13 days I cannot justify buying this software. If converting the documents one at a time was acceptable I would just use Save As PDF from within MS Word which works just fine. I need the batch convert function so I can convert my whole library of word documents to PDF at once.
    Any further assistance greatly appreciated!
    Regards,
    Gray

  • My digital editions saying not working but I uninstalled and reinstalled and it is still not working, any ideas?

    My digital editions saying not working but I uninstalled and reinstalled and it is still not working, any ideas?

    Hi imtheozzman, check if your security software is the problem, see : [https://support.mozilla.org/en-US/kb/configure-firewalls-so-firefox-can-access-internet Configure firewalls so that Firefox can access the Internet ]
    thank you

  • I recently bought iphone6, My imessage and face time is not working and still it charged me for normal text message multiple times and still not able to authorise the usage. Let me know how I can start using the same.

    I recently bought iphone6, My imessage and face time is not working and still it charged me for normal text message multiple times and still not able to authorise the usage. Let me know how I can start using the same.

    Hello vinay34,
    If you are having issues with activating your Apple ID for FaceTime and iMessage, then take a look at the article below to get it sorted out. Make sure that you have the Date and Time set to Automatic as well as any other steps listed in the article. 
    iOS: Troubleshooting FaceTime and iMessage activation
    http://support.apple.com/en-us/ts4268
    Regards,
    -Norm G. 

  • Why all of a sudden will my iPad not send emails to one specific address at work but still works to everyone else? just keeps saying "failure to send"

    Why all of a sudden will my iPad not send emails to one specific address at work but still work to everyone else at work?

    Contact the person by telecon. Their email address may have changed.
     Cheers, Tom

  • HT204088 I found my bill always charge 2 times for 1 app. even is not much but still unreasonable.

    I found my bill always charge 2 times for 1 app. even is not much but still unreasonable.

    http://www.apple.com/support/contact/

  • Ipad screen is locked.  SLIDE function will not work but screen does still rotate.

    ipad screen is locked.  slide function will not work but screen does rotate...

    Try this.
    Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

  • Satellite L series - Touchpad not working when AC charger pluged in

    guys.... pls, some help... i have headaches ;))
    my touchpad its almost frozen, when i plug my AC charger
    its working only on battery
    when i plug the charger, the touchpad its almost frozen... if i put an USB mouse, its working but still, not perfect... the cursor moves a little slower... and, the buttons its like they have no strenght when i push them... sometimes works, sometimes i have to push 2 or 3 times, to click''; the touchpad buttons are working perfectly.... so, i use the mouse to move the cursor and to click , i use the touchpad buttons
    have any ideea why ?
    =>> i did uninstaled and reinstaled the drivers
    =>> i even did a bios update, but nothing changed
    =>> i disabled and also uninstalled the ACPI from the battery, with no use
    =>> NO, its not a FN problem
    pls... ? :)

    Hi
    There are some threads in this forum where some users reported a similar issue.
    As far as I know the problem was a AC adaptor malfunction.
    Using new, compatible AC adaptor has solved the issue.
    Good luck!

  • Automatic Downloads not working in ios7

    After updating to ios 7 automatic downloads not working. It is enabled in settings but new content purchased in iTunes store on MacBook or iMac not automatically downloading onto iPhone. Any idea why? I have checked and "Automatic Downloads" is turned on in Settings > iTunes & App Store...

    I had the same problem with no automatic downloads of purchased Apps ...PLUS... I still recieved message "to use push notifications connect to itunes"
    I found solution worked for me:
    1- go to "Icloud keychain".  (Under settings----> Icloud).  go there and ENABLE it.  It will ask for passcode and so on.  so once enabled
    2- restart your phone (normal power off)
    3- reactivate imessage and facetime. (need a few minutes to reactivate)
    4- ALL WORKING  ;-)
    (Source is: https://discussions.apple.com/thread/3394511?start=30&tstart=0)
    Hope it helps You too...

Maybe you are looking for