Rented a film last night then paused it when visitors called in and now can't retrieve it. Go to rent again and told we have already rented it. Told to go to download in settings , but there is no "downloads" in settings. Read a similar query which sugges
I rented a film last night and when visitors came I paused it, I can't get back into it now. When I try to I am told I have already rented it and to go to "downloads" in settings. There is no "downloads " in settings. I then read some similar complaints on line and tried to follow them which said to look for the film in "videos" i, but I have no"videos" setting to access anywhere! . The weekend is almost over I have no other opportunity to watch the film and want a refund
Hello there, Joekogh0.
The following Knowledge Base article provides the steps on how to report an issue with a purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
Similar Messages
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I have just rented a film and clicked the menu button instead of pause. When I go back to the film to rent again it says I have already rented this go to settings and check for downloads. But there is no download option in settings?
It does... Apple TV has a problem with the assignment to the itunes account after updating. Restore to factory settings or unlog and news login to the itunes store helps to see the rented/downloaded film(s).
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I rented a movie a few hours ago and never finished it. I can't view it on my Apple TV nor on my Computer. When I go to rent it again it says you have already rented this movie, but I can't find it anywhere. How do I watch the remainder of the rental?
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SOLUTION: How to reset apple tv 3 3rd generation to view rented movies:on the apple tv remote: press and hold "menu" to go to the main menu. Select SETTINGS> GENERAL >RESET >RESET ALL SETTINGS. After the apple tv resets, input all your information again and your rented movies should be visible when you cruise above the "movies" section. THANK YOU!!
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as the title!!
last night my iphone cant read SIM card suddenly
i changed two cards but still dont work
then i try to revocery and update
but i was ios 5.0.1 so my itunes download ios 5.1.1
then i cant open my iphone now
it only shows itunes icon and a usb line
please help me
and sorry for my poor english><
哈囉大家好
我昨天手機突然讀不到sim卡
換了兩張結果都一樣所以我想說重置＆回復至原廠設定
但是我原本是ios 5.0.1版本所以itunes自動幫我下載5.1.1
更新後就無法開機了！
請問大大該如何解決？？The update copied all my apps and content back to my iPad. Are all your apps on your computer's iTunes ? An iPad backup only contains your apps content and settings and not the actual apps, so for the restore to be able to work fully iTunes needs access to the apps. If you re-download them to your computer's iTunes you could then try restoring to your backup and see if that copies them and their content back to the iPad. Re-downloading : http://support.apple.com/kb/HT2519 .
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Every time I try to purchase any music now it asks for security questions to verify my identity and when i put in the two answers it says one or more answers are incorrect which is NOT true -
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
More Info > Apple ID: All about Apple ID security questions
Note:
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Unable to back up external hard drive via Time Machine. Says no room but has back ups from two previous Mac notebooks on it. Tried deleting them and now can't do anything. Any ideas?
As john noted, eventually that external is probably not going to be big enough, but it certainly is for now. The HD just needs enough capacity to cover the amount of data on your internal HD, not the internal HD's total capacity.
Format/partition the external as follows and you should be set to go:
1. Connect the external HD to the MBP.
2. Open Disk Utility on the MBP.
3. Select the external HD in the left pane.
4. Click on the Erase tab.
5. Choose the Format: Mac OS Extended (Journaled).
NOTE: if you want to zero the HD (which I always think is a good idea, but does take time), click on Security Options, click the button for Zero Out Data, click OK. The larger the HD, the longer this will take, in some cases several hours.
6. Click on Erase and wait for the entire process to finish.
7. Click the Partition tab.
8. Click on Volume Scheme: and choose the number of partitions (just one in this situation).
9. Click on the Options button (located underneath the Volume Scheme pane) and select GUID.
10. Click Apply.
11. Quit Disk Utility.
Backup your internal to the external. What application are you using to backup with? I highly recommend both SuperDuper! and CarbonCopyCloner. -
I am trying to rent a movie. I rented it then pushed play then the menu button by mistake. My TV tells me to go to settings, then downloads the check for downloads but there is no download button. what do i do to watch the movie i rented?
It does... Apple TV has a problem with the assignment to the itunes account after updating. Restore to factory settings or unlog and news login to the itunes store helps to see the rented/downloaded film(s).
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What do I do when I'm half way through a movie on Apple TV. The movie then quits. We go back on to the movie home page and it says you have already rented this movie, please go to settings, then downloads and select downloads but we can't find downloads
Try signing in and out of itunes on apple tv, do you have lastet OS?
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I rented a movie on my iPad that stopped downloading and when I tried to download it again it said I had to go to the iTunes Store but there were no downloads there. How do I get my movie to work!
What is your current connection via speedtest.net
Make sure DNS is set to auto (settings - general - network)
If on wifi try ethernet -
Rented 2 movies last night but can't find them as downloaded to sync to my iPad. When I click on the movie again, it says "previosly rented." where can I find the link to download them?
A number of people have reported similar issues recently, many appear to have found a discrepancy of some kind in their account settings and making changes to these settings or simply resetting them has resolved the matter.
Check your account details are correct, check that you are using the correct details for Location, Region and Time Zone. You may want to change these settings and then change them back to see if that helps.
You might also try logging out of and then back into your iTunes account (Settings > iTunes Store > Apple ID’s > Sign Out) and restarting your router. (Some have reported that after doing this, they need to check for rentals even though it may report that there aren’t any, after which rentals once again appear in the ‘movies’ feature)
Rentals should appear under their own heading in the ‘Movies’ feature, you might also check at Settings > iTunes Store > Check For Rentals. -
I rented a movie last night. It started to download right away but has never finished. Shows as still processing. What do I do now?
Have you tried contacting iTunes Support (these are user-to-user forums) ? If not then try the 'report a problem' page to contact them : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
Hi, I rented a movie last night. There was a power failure in my area and as a result I didn't manage to finish it. May I know how to resume watching today?
CHWei,
You may find a solution by reading: Cannot resume a movie rental using...: Apple Support Communities. -
HT4759 I see ios7.0 in my settings but there is no way to download it.
I see the IOS 7.0 in my settings but there is no way to download it.
You're welcome. I've never set up an alias but according to this article: http://support.apple.com/kb/PH2622,
"The text you provide becomes the email address ([email protected]). An alias must contain between 3 and 20 characters."
This certainly implies that the alias is not required to be your registered name, and only becomes the prefix for a new @me.com address. There might be something going on with the servers right now as they are probably very focused on getting ready for the iPhone 5 pre-order release, which is supposed to happen any minute now. You might have better luck if you waited a while. -
I rented a movie and accidentally hit the menu button and now I can figure out how to go back and watch it . When I try to press rent again it says you have already downloaded this movie go to settings and check for downloads but I can find it download in settings.
I had the same issue with my apple tv 3rd generation. I rented Sinister and selected the "rent and watch now" option. Half way through the movie I accidentally pressed the menu button. When I looked for the rented movie on my apple tv I could not find it. Not even above the movie pannel where "purchased" and "top movies" comes up on the main menu. the apple tv suggests to go to settings>downloads but I don't have that option. I did go to settings> itunes store> check rentals but that didnt work either. It took too long to even check. Thank you because this SOLUTION worked great.
SOLUTION: How to reset apple tv 3 3rd generation to view rented movies:on the apple tv remote: press and hold "menu" to go to the main menu. Select SETTINGS> GENERAL >RESET >RESET ALL SETTINGS. After the apple tv resets, input all your information again and your rented movies should be visible when you cruise above the "movies" section. THANK YOU!!
Apple needs to solve this issue because honestly it took me 3 hours and a half to watch a movie that only lasted 2 BECAUSE I wast trying to solve the issue, reseting and all. blahh. -
I was sure i correctly rented a movie last night, it was taking a while to download, so didnt end up watching it. Now I cant find it....where do I go to find it? Thanks
Personally I would raise the problem with iTunes Store Support via:
https://expresslane.apple.com
You can also Report a Problem via the link in your Purchase Invoice e-mail or from your iTunes account Purhcase History by logging into your Account Settings in iTunes on a computer.
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