Rented a movie and cannot be played

I cannot play a rented movie on my iPad it says "movie could not be played" every time I press play and on every chapter I would like to start playing the movie.

I'm having this exact same problem... I rented three movies on my Mac book pro, transferred them to my iPad and when I tried to watch them on a flight, non of them would play. I got the same message as you...would sure love to know what I'm doing wrong....

Similar Messages

  • I rented a movie and it wont play  more then 2 minutes... what do i do?

    i rented a movie and it wont play  more then 2 minutes,what do i do?

    take it from here and have Apple take care of it: https://expresslane.apple.com/Issues.action

  • HT1600 hi i rented a movie and wanted to play it in my livingroom apple tv i get the picture but it says my audio is unsupported what can i do

    hi i recently rented a movie and when i wanted to play it on my apple tv the picture was there but it said unsupported audio i was watching it last night now its not working what could be wrong

    Welcome to the Apple Community Newbieappleguy.
    Have you tried adjusting the "Audio Out" and the "Dolby Digital" settings in settings > audio and video? It may be worth trying several combinations of these settings, although typically it is the "Dolby Digital" setting that causes most problems for users.
    If you are using a sound system/receiver, make sure that you have correctly mapped the input port on your sound system to the output, if you are unsure about how to do this, refer to the manual that came with your sound system.
    Have you tried playing various content sources (i.e. podcasts, music, iTunes Store video, other video etc), do you have the same problem with all types of content? If you use optical you might also check that you can see a red light at the end of your optical audio cable. Is your optical audio cable plugged straight into your sound system, or does it go through a switch or other device?

  • Rented HD Movie - Video cannot be played because format incompatible

    Tonight rented HD movie American Rhapsody HD
    Download & autorisation ok
    When attempt to play
    get this video cannot be played because format is incompatible
    with apple tv
    Have Apple tv ver 2.1
    After many tries gave up and rented movie in regular format which woked fine
    Will probably be double billed unless apple gets and responds to my messages
    Why this problem. Have rented other HD movies no problem before
    Thanks

    You can't watch any trailers at all from the purchase page, but you can play them all from the trailers page.
    Your movie has completely downloaded but won't play and the tv reports it is in an unrecognised format.
    Correct.
    I would have considered that you could have simply had your movie corrupted in some way during download if playing it was the only problem. I wouldn't have thought that the preview from the purchase/rental page would have been from the same source as the trailer page (but I could be wrong), which makes this rather strange.
    Indeed. Previews on purchase page are in standard resolution and none of them play. Both HD and standard resolution cinematic trailers play no problem.
    Do you have any issues playing your own content, podcasts or you tube.
    I can play music, see photos, play audio and video podcasts (HD included). Youtube works too.
    How is the tv connected to the internet, how is it connected to the tv.
    The device is connected to the TV via HDMI cable and over wifi to internet.
    Instead of just restarting it, have you tried pulling every cable from it leaving it for 30 seconds and then powering it up again.
    This is exactly what I did when I restarted it.

  • Where is the download button on the ipad.  I rented a movie and cannot watch it till it downloads

    Can someone please let me know how I can download a rented movie to my ipad again.  It appears it failed to download to my ipad, when I attempt to watch it states to download it again.  That feature is not on my ipad.  The download area only shows up when an item is downloading.

    Hello there, cls1234.
    If you rented your movie on your computer you can check on your computer for available downloads. This Knowledge Base article provides how to check that:
    iTunes: How to resume interrupted iTunes Store downloads
    http://support.apple.com/kb/HT1725
    If you downloaded it on your iPad itself, try these steps to see if you can still play the file:
    iOS: Understanding multitasking
    http://support.apple.com/kb/ht4211
    If an app doesn't respond to your input, or doesn't perform as expected, do the following, testing after each step:
    Check for app updates.
    Force the app to close.
    Restart your device.
    Update your iOS device.
    Learn more about troubleshooting apps.
    If the issue persists use the following Knowledge Base article to report your issue to iTunes Store Support:
    Downloading past purchases from the iTunes Store, App Store, and iBooks Store
    http://support.apple.com/kb/ht2519
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • I rent a movi and cannot see it in my iPad what I do?

    I rent a movi (john carter) and cannot see it in my iPad-2 version 5.1.1 what I should do?
    The message appear is ( the requested URL was not found in this server ).
    Can anyone help how to solve this problem

    Video App.

  • Rented a movie and cannot find it to watch can anyone help?

    Cannot find 2 movies that I've rented and did not watch.  Help?

    iTunes Store Movie Rental FAQ - http://support.apple.com/kb/HT1657

  • HT4095 I Rented a movie and cannot locate it in iTunes. Any suggestions?

    Can anyone help me locate a movie I rented off of iTunes.  Any suggestions as to where I can locate it?

    Hi John,
    Look under your Videos icon.
    Cheers,
    GB

  • HT1657 I rented a movie and when I go to play it, my IPAD says it cannot open.  It has not been previously played.  How do I get a refund?

    I rented a movie and when I go to play it, my IPAD says it cannot open.  It has not been previously played.

    iTunes Store Movie Rental FAQ - http://support.apple.com/kb/HT1657

  • HT200109 I just got ATV3, rented a movie and when I tried to play it it said "an error has occurred. Try again later".  What does that mean?

    I just got ATV3, rented a movie and when I tried to play it I got the message "an error has occurred. Try again later".  What does that mean?

    What is your connection like (use speedtest.net)?
    Check for interference using istumbler or netstumbler
    Make sure your DNS is set correctly (settings - general - network - congifure DNS - automatic)

  • HT1390 trying to rent a movie and error message pops up saying "item cannot be downloaded on this network. You must connect to wi-fi or download it on your computer". I just finished downloading a rental but I get this message when attempting another. Any

    trying to rent a movie and error message pops up saying "item cannot be downloaded on this network. You must connect to wi-fi or download it on your computer". I just finished downloading a rental but I get this message when attempting another. Any help much appreciated

    You might want to try it again.  It started working for me about 10 minutes ago (~8pm CST).
    This was happening for rentals and purchases.

  • HT1390 I rented a movie and it shows up in my iTunes "Rented" section, but when I click to play it, it gives me an error message saying the movie can't be played because the original file can't be found. Please help!

    I rented a movie and it shows up in my iTunes "Rented" section, but when I click to play it, it gives me an error message saying the movie can't be played because the original file can't be found. Please help!

    Never mind I fixed it. Just in case anyone else has this problem, after you reinstall iTunes you have to delete all your old music, and if you have iTunes match all the songs you have saved on itunes match will display and you just have to download them to your Macbook.

  • I rented a movie and can't figure out how to play it

    I rented a movie and can't figure out how to play it. It does not appear in my movies and does not have a play button on the main movie screen.

    This should help.  Presumably you have not tried to move your movie to some other device as it can only be on one device at a time.  Also, presumably you allowed it to finish downloading.
    http://support.apple.com/kb/PH12136

  • HT1657 I rented a movie and it's totally downloaded, but when I play it there's no sound or picture (though the progress bar is moving and time is coming off the movie like it's trying to play).  Help!

    I rented a movie and it's totally downloaded, but when I play it there's no sound or picture (though the progress bar is moving and time is coming off the movie like it's trying to play).  Help!

    Hi California Jess,
    Thanks for using Apple Support Communities.  If you were not able to watch your rental movie, you can report that to the iTunes Store by following this:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/ht1933
    Cheers,
    - Ari

  • HT1657 I rented a movie and started playing it, but it stopped downloading, and didnt finish within the 24hrs it should... Now I didnt watch crap and dont have a refund nor do I have a way to watch it, and worse yet no way to even re-buy it....

    As the title says....I rented a movie and started playing it, but it stopped downloading, and didnt finish within the 24hrs it should... Now I didnt watch crap and dont have a refund nor do I have a way to watch it, and worse yet no way to even re-buy it....
    I want to see what i rented or get refndeed...
    I will be contacting me credit card tomorrow.
    thanks

    Have you tried contacting iTunes Support (these are user-to-user forums) ? If not then try the 'report a problem' page to contact them : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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