Rented a movie and it says 7 hours to load. Been waiting 30 minutes and it's still not loading.

We rented a movie on apple tv 2 and it's loading. it says anywhere from 7 hours to 10 hours before we can play it. wifi signal is strong. Never had this long to load before. any ideas?

Sorry, no ideas, but I just had the same experience here. Netflix works fine, the video starts almost immediately and the quality is excellent, so I assumed the iTunes rental experience would be similar. No such luck. Very frustrating.
In my opinion, if it's going to take more than an hour to start playing a rental movie, Apple should immediately give you a refund and tell you to go pick it up at a video store; that will ultimately be a far better experience.

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I rented a movie and cant watch it

i rented a movie and now it will not let me clcik on my tab for rent on itune to get to it to watch it it has finished downloading and it took my $ for the download i tryed reseting my computer as well and i still can not get to my move

OK, so when you are in iTunes, you should see Movies on the sidebar, right under Music. Once you click on that, you should see "Rented, Unwatched, Movies, Genres, Home Videos, and List" at the top of the window. Click on the Rented tab, and you should see your movie. Click on the movie, and it should then display a Summary window below it with the description of the movie:
Right next to the title in the Summary box, you will see an arrow. If you click on that, you should get a message asking if you want to start playing your movie now:
Click on Play and enjoy!
Cheers,
GB

I dont use Itunes very often and I rented a movie and now I cant find it can someone please help me

I dont use Itunes very often and I rented a movie and now I can not find it can someone please help me

Where did you look?

TS1424 I rented a movie and accidentally started it. It says I have 23 hours to watch. Is there any way to correct this and just keep it in my library and have the month to watch it.

I rented a movie and downloaded it to my Ipad2. I accidentally hit the start. I soon found out that have 23 hours to watch it rather than store it for the month. Is there a way to correct this?

Welcome to the Apple Community.
unfortunately not.

HT1657 I rented a movie and accidentally hit the menu button and now I can figure out how to go back and watch it . When I try to press rent again it says you have already downloaded this movie go to settings and check for downloads but I can find it.

I rented a movie and accidentally hit the menu button and now I can figure out how to go back and watch it . When I try to press rent again it says you have already downloaded this movie go to settings and check for downloads but I can find it download in settings.

I had the same issue with my apple tv 3rd generation. I rented Sinister and selected the "rent and watch now" option. Half way through the movie I accidentally pressed the menu button. When I looked for the rented movie on my apple tv I could not find it. Not even above the movie pannel where "purchased" and "top movies" comes up on the main menu. the apple tv suggests to go to settings>downloads but I don't have that option. I did go to settings> itunes store> check rentals but that didnt work either. It took too long to even check. Thank you because this SOLUTION worked great.
SOLUTION: How to reset apple tv 3 3rd generation to view rented movies:on the apple tv remote: press and hold "menu" to go to the main menu. Select SETTINGS> GENERAL >RESET >RESET ALL SETTINGS. After the apple tv resets, input all your information again and your rented movies should be visible when you cruise above the "movies" section. THANK YOU!!
Apple needs to solve this issue because honestly it took me 3 hours and a half to watch a movie that only lasted 2 BECAUSE I wast trying to solve the issue, reseting and all. blahh.

HT1657 I rented a movie and was charged for it, it started to download but says I do not have enough space. I tried to delete it so I could download the SD version instead of the HD version but am unable to do that what can I do???

I rented a movie and was charged for it, it started to download but says I do not have enough space. I tried to delete it so I could download the SD version instead of the HD version but am unable to do that what can I do???

Same thing happened to me ipad. Please someone fix it Apple.

HT1657 I rented a movie and when I go to play it, my IPAD says it cannot open. It has not been previously played. How do I get a refund?

I rented a movie and when I go to play it, my IPAD says it cannot open. It has not been previously played.

iTunes Store Movie Rental FAQ - http://support.apple.com/kb/HT1657

Why after I rented a movie and finish watching it and wanna watch it again with in the 24 hours, have to pay another rent fee to watch it?

Why after I rented a movie and finish watching it and wanna watch it again with in the 24 hours, have to pay another rent fee to watch it? When I already paid the the fee to rent it for 24 hours?

Start the video and slide all the way to the beginning. If the video isn't in your Movie app, then the rental expired.

HT1390 trying to rent a movie and error message pops up saying "item cannot be downloaded on this network. You must connect to wi-fi or download it on your computer". I just finished downloading a rental but I get this message when attempting another. Any

trying to rent a movie and error message pops up saying "item cannot be downloaded on this network. You must connect to wi-fi or download it on your computer". I just finished downloading a rental but I get this message when attempting another. Any help much appreciated

You might want to try it again. It started working for me about 10 minutes ago (~8pm CST).
This was happening for rentals and purchases.

I rented a Movie and it has been loading for 3 hours now. Internet connection is fine. Have never had a problem with this before. What's really annoying is that the 24 hour time limit is counting down even though we cant watch it. Any suggestion"hours now

I rented a Movie and it has been loading for 3 hours now. Internet connection is fine. Have never had a problem with this before. What's really annoying is that the 24 hour time limit is counting down even though we cant watch it. Any suggestions?

The first thing to check would be your internet download speed, you can do this at www.speedtest.net.
HD movies require a recommended speed of 6 Mbps, while SD movies require a recommended speed of 2.5 Mbps.
Additionally, your 24 hours don't start until you begin to watch the movie, you have 30 days to start watching the movie.

HT1390 I rented a movie and it shows up in my iTunes "Rented" section, but when I click to play it, it gives me an error message saying the movie can't be played because the original file can't be found. Please help!

I rented a movie and it shows up in my iTunes "Rented" section, but when I click to play it, it gives me an error message saying the movie can't be played because the original file can't be found. Please help!

Never mind I fixed it. Just in case anyone else has this problem, after you reinstall iTunes you have to delete all your old music, and if you have iTunes match all the songs you have saved on itunes match will display and you just have to download them to your Macbook.

HT1657 I rented a movie and says I have 1Download Availble. When I hit "Download Now" nothing happens. Any help on this?

I rented a movie and says I have 1 Download Available. When I hit "Download Now" nothing happens. Any help on this?

Hi KirkP2013,
Welcome to the Support Communities!
The following information should help you with this:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Cheers,
Judy

I rented a movie and it downloaded but the movie skips and i can hear the words but the picture does not? and now the movie is gone from the library and i only rented it an hour ago? what do i do?

I rented a movie and it downloaded but the movie skips and i can hear the words but the picture does not? and now the movie is gone from the library and i only rented it an hour ago? what do i do?

I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

HT1600 hi i rented a movie and wanted to play it in my livingroom apple tv i get the picture but it says my audio is unsupported what can i do

hi i recently rented a movie and when i wanted to play it on my apple tv the picture was there but it said unsupported audio i was watching it last night now its not working what could be wrong

Welcome to the Apple Community Newbieappleguy.
Have you tried adjusting the "Audio Out" and the "Dolby Digital" settings in settings > audio and video? It may be worth trying several combinations of these settings, although typically it is the "Dolby Digital" setting that causes most problems for users.
If you are using a sound system/receiver, make sure that you have correctly mapped the input port on your sound system to the output, if you are unsure about how to do this, refer to the manual that came with your sound system.
Have you tried playing various content sources (i.e. podcasts, music, iTunes Store video, other video etc), do you have the same problem with all types of content? If you use optical you might also check that you can see a red light at the end of your optical audio cable. Is your optical audio cable plugged straight into your sound system, or does it go through a switch or other device?

Rented a movie and it doesn't work at all, how do i get a refund?

apple if you're reading this you have gotten seriously on my last nerves. i have been typing non stop trying to get my answer but you guys really have THE WORST customer service. i tried renting a movie and it says that it need 55 hours to load and i only have the movie for 24 hours! and also it keeps freezing on me and now i can't even see my movie! someone please help me!

Please restate your concern.

If I rent a movie and I later I decide that I want to buy it, Am I going to need to download it once for the rental and a second time for the purchase?

I just wanted to know if I rent a movie and I later I decide that I want to buy it, Am I going to need to download it once for the rental and a second time for the purchase?

You will need to redownload it - rentals expire and are deleted, either 30 days after renting it, or 48 hours (24 hours if you are in the US) after starting to watch it, whichever is the soonest.

Rented a movie and it says 7 hours to load. Been waiting 30 minutes and it's still not loading.

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