Rented a movie from iTunes, playback has stopped and no longer works.

Today I rented and downloaded a movie from the iTunes store. Got about 5 minutes into it and the playback froze.... I tried to fast forward... Nothing. Tried to rewind. Nothing. So I closed iTunes completely and reopened. Now when I try to play the rental, I just get a black screen. I don't want to waste $4.

How to report an issue with Your iTunes Store purchase - http://support.apple.com/kb/HT1933 - working through iTunes application and iTunes Store interface.
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html

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    Same exact thing just started happening to me. Same issues as you. I have tried restarting itunes and reinstalling many times with no luck at all.

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    You can but the method varies depending on the Apple TV that you have.
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  • I rented a movie from iTunes on my apple tv, can I watch this rental on another apple tv that's on the same network and under the same account?

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    Hey hskcheng,
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    Thanks for using Apple Support Communities.
    Happy computing,
    Brett L 

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