Rented a movie on apple tv, it has no sound.....
need help
i have downloaded a movie, (Kicking and screaming) and when we went to watch it there is now sound what so ever only on this movie.
what do i do , paid for a movie with sound and dident get it.
Try the 'report a problem' link from your purchase history to contact iTunes Support : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.
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An annoying thing with AppleTV2 is that if you do something else while 'prebuffering' a chunk of the film, this chunk can be flushed from memory to do the other task eg stream local movie or view movie trailers.
I'm sure you've looked at streaming video on webpages in the past where it stops and starts all the time when your connection is slow. This is what would happen to your rental if AppleTV tried to play it on a slow connection - it would kep stopping and starting.
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If it's taking several hours then that is likely due to your internet connection. You can verify at speedtest.net
6mbps required for instant 720P
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You can switch to SD in the settings (which only requires 3mbps)
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