Rented a movie on itunes, but it won't play or transfer, why?

I rented a movie on itunes, but when trying to play it the computer prompts me "itunes has stopped working" and then crashes. Then when trying to transfer the rental, thinking it was possibly a computer issue, itunes then notifies me that it cannot transfer because my computer has not been authorized to play the movie. The rental movie was not only purchased and downloaded on an authorized computer, I also attempted to humor it and authorize it again, yet it remains in the same condition after several tries.
I was attempting to transfer it to an iphone 4s, but if there is a possibility of playing it on a computer it would be prefered. My operating system is Windows 7, if that helps.

I've seen this when downloaded to a computer/device that wasn't authorized. Try to re-authorize in case it (or someone else) became de-authorized again.

Similar Messages

I rented a movie on itunes but it won't play. never had this problem before?

So I rented a movie from itunes (I have done this several times and never had problems) and it downloaded but when I click play it's just a black screen and won't play.

I've seen this when downloaded to a computer/device that wasn't authorized. Try to re-authorize in case it (or someone else) became de-authorized again.

HT1657 I rented a movie on itunes but it will not play on my imac ?

I rented a movie on itunes but it will not play on my imac ?
Does anyone know how to fix it ?

Could you walk us through what happens when you try to play the movie, please?

HT201272 I rented a movie from iTunes but Movist is not playing it. It says " Movist quit unexpectedly" What should I do?

Hi,
Just an hour ago I rented "Brave" from İtunes Turkey. After download has been finalized, I wanted to watch it. Unfortnately Movist says that "Movist quit unexpectedly". So I download another movist from app store and I paid also for it but this one also giving the same message. I copied some part of the details of the message below.
Could you please help me. I already spend money in order to see it.
Thanks,
Levent SECKIN
Process:         Movist [417]
Path:            /Applications/Movist.localized/Movist.app/Contents/MacOS/Movist
Identifier:      com.movist.Movist
Version:         1.2.3 (1.2.3)
App Item ID:     461788075
App External ID: 12404657
Code Type:       X86-64 (Native)
Parent Process: launchd [114]
Date/Time:       2012-12-23 19:50:54.811 +0200
OS Version:      Mac OS X 10.7.5 (11G63)
Report Version: 9
Interval Since Last Report:          2023 sec
Crashes Since Last Report:           10
Per-App Interval Since Last Report: 66 sec
Per-App Crashes Since Last Report:   2
Anonymous UUID:                      4E941F8A-9CB7-4015-8C06-E31978567F8A
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000014
VM Regions Near 0x14:
-->
    __TEXT                 0000000100000000-00000001000e8000 [ 928K] r-x/rwx SM=COW /Applications/Movist.localized/Movist.app/Contents/MacOS/Movist
Application Specific Information:
objc[417]: garbage collection is OFF
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libdispatch.dylib                       0x00007fff930f9b08 dispatch_release + 0
1   com.movist.Movist                       0x000000010001ae90 0x100000000 + 110224
2   com.movist.Movist                       0x000000010001ad99 0x100000000 + 109977
3   com.movist.Movist                       0x00000001000148d8 0x100000000 + 84184
4   com.movist.Movist                       0x0000000100016883 0x100000000 + 92291
5   com.apple.CoreFoundation                0x00007fff8ece370d -[NSObject performSelector:withObject:] + 61
6   com.movist.Movist                       0x00000001000178bd 0x100000000 + 96445
7   com.movist.Movist                       0x000000010001523e 0x100000000 + 86590
8   com.movist.Movist                       0x0000000100014eef 0x100000000 + 85743
9   com.movist.Movist                       0x000000010003a8ae 0x100000000 + 239790
10 libdispatch.dylib                       0x00007fff930f5a82 _dispatch_call_block_and_release + 18
11 libdispatch.dylib                       0x00007fff930f78f2 _dispatch_main_queue_callback_4CF + 308
12 com.apple.CoreFoundation                0x00007fff8ec88e7c __CFRunLoopRun + 1724
13 com.apple.CoreFoundation                0x00007fff8ec88486 CFRunLoopRunSpecific + 230
14 com.apple.HIToolbox                     0x00007fff95e002bf RunCurrentEventLoopInMode + 277
15 com.apple.HIToolbox                     0x00007fff95e0756d ReceiveNextEventCommon + 355
16 com.apple.HIToolbox                     0x00007fff95e073fa BlockUntilNextEventMatchingListInMode + 62
17 com.apple.AppKit                        0x00007fff8b8b6779 _DPSNextEvent + 659
18 com.apple.AppKit                        0x00007fff8b8b607d -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135
19 com.apple.AppKit                        0x00007fff8b8b29b9 -[NSApplication run] + 470
20 com.apple.AppKit                        0x00007fff8bb2eeac NSApplicationMain + 867
21 com.movist.Movist                       0x00000001000023c4 0x100000000 + 9156
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib                  0x00007fff8d9f67e6 kevent + 10
1   libdispatch.dylib                       0x00007fff930f7786 _dispatch_mgr_invoke + 923
2   libdispatch.dylib                       0x00007fff930f6316 _dispatch_mgr_thread + 54
Thread 2:
0   libsystem_kernel.dylib                  0x00007fff8d9f5e42 __semwait_signal + 10
1   libsystem_c.dylib                       0x00007fff8b3e5dea nanosleep + 164
2   com.apple.Foundation                    0x00007fff97dc679a +[NSThread sleepForTimeInterval:] + 146
3   com.movist.Movist                       0x0000000100023b01 0x100000000 + 146177
4   com.apple.Foundation                    0x00007fff97d8a72a -[NSThread main] + 68
5   com.apple.Foundation                    0x00007fff97d8a6a2 __NSThread__main__ + 1575
6   libsystem_c.dylib                       0x00007fff8b42f8bf _pthread_start + 335
7   libsystem_c.dylib                       0x00007fff8b432b75 thread_start + 13
Thread 3:: CVDisplayLink
0   libsystem_kernel.dylib                  0x00007fff8d9f5bca __psynch_cvwait + 10
1   libsystem_c.dylib                       0x00007fff8b4332a6 _pthread_cond_wait + 890
2   com.apple.CoreVideo                     0x00007fff931b71cb CVDisplayLink::waitUn
Process:         Movist [417]
Path:            /Applications/Movist.localized/Movist.app/Contents/MacOS/Movist
Identifier:      com.movist.Movist
Version:         1.2.3 (1.2.3)
App Item ID:     461788075
App External ID: 12404657
Code Type:       X86-64 (Native)
Parent Process: launchd [114]
Date/Time:       2012-12-23 19:50:54.811 +0200
OS Version:      Mac OS X 10.7.5 (11G63)
Report Version: 9
Interval Since Last Report:          2023 sec
Crashes Since Last Report:           10
Per-App Interval Since Last Report: 66 sec
Per-App Crashes Since Last Report:   2
Anonymous UUID:                      4E941F8A-9CB7-4015-8C06-E31978567F8A
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000014
VM Regions Near 0x14:
-->
    __TEXT                 0000000100000000-00000001000e8000 [ 928K] r-x/rwx SM=COW /Applications/Movist.localized/Movist.app/Contents/MacOS/Movist
Application Specific Information:
objc[417]: garbage collection is OFF
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libdispatch.dylib                       0x00007fff930f9b08 dispatch_release + 0
1   com.movist.Movist                       0x000000010001ae90 0x100000000 + 110224
2   com.movist.Movist                       0x000000010001ad99 0x100000000 + 109977
3   com.movist.Movist                       0x00000001000148d8 0x100000000 + 84184
4   com.movist.Movist                       0x0000000100016883 0x100000000 + 92291
5   com.apple.CoreFoundation                0x00007fff8ece370d -[NSObject performSelector:withObject:] + 61
6   com.movist.Movist                       0x00000001000178bd 0x100000000 + 96445
7   com.movist.Movist                       0x000000010001523e 0x100000000 + 86590
8   com.movist.Movist                       0x0000000100014eef 0x100000000 + 85743
9   com.movist.Movist                       0x000000010003a8ae 0x100000000 + 239790
10 libdispatch.dylib                       0x00007fff930f5a82 _dispatch_call_block_and_release + 18
11 libdispatch.dylib                       0x00007fff930f78f2 _dispatch_main_queue_callback_4CF + 308
12 com.apple.CoreFoundation                0x00007fff8ec88e7c __CFRunLoopRun + 1724
13 com.apple.CoreFoundation                0x00007fff8ec88486 CFRunLoopRunSpecific + 230
14 com.apple.HIToolbox                     0x00007fff95e002bf RunCurrentEventLoopInMode + 277
15 com.apple.HIToolbox                     0x00007fff95e0756d ReceiveNextEventCommon + 355
16 com.apple.HIToolbox                     0x00007fff95e073fa BlockUntilNextEventMatchingListInMode + 62
17 com.apple.AppKit                        0x00007fff8b8b6779 _DPSNextEvent + 659
18 com.apple.AppKit                        0x00007fff8b8b607d -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135
19 com.apple.AppKit                        0x00007fff8b8b29b9 -[NSApplication run] + 470
20 com.apple.AppKit                        0x00007fff8bb2eeac NSApplicationMain + 867
21 com.movist.Movist                       0x00000001000023c4 0x100000000 + 9156
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib                  0x00007fff8d9f67e6 kevent + 10
1   libdispatch.dylib                       0x00007fff930f7786 _dispatch_mgr_invoke + 923
2   libdispatch.dylib                       0x00007fff930f6316 _dispatch_mgr_thread + 54
Thread 2:
0   libsystem_kernel.dylib                  0x00007fff8d9f5e42 __semwait_signal + 10
1   libsystem_c.dylib                       0x00007fff8b3e5dea nanosleep + 164
2   com.apple.Foundation                    0x00007fff97dc679a +[NSThread sleepForTimeInterval:] + 146
3   com.movist.Movist                       0x0000000100023b01 0x100000000 + 146177
4   com.apple.Foundation                    0x00007fff97d8a72a -[NSThread main] + 68
5   com.apple.Foundation                    0x00007fff97d8a6a2 __NSThread__main__ + 1575
6   libsystem_c.dylib                       0x00007fff8b42f8bf _pthread_start + 335
7   libsystem_c.dylib                       0x00007fff8b432b75 thread_start + 13
Thread 3:: CVDisplayLink
0   libsystem_kernel.dylib                  0x00007fff8d9f5bca __psynch_cvwait + 10
1   libsystem_c.dylib                       0x00007fff8b4332a6 _pthread_cond_wait + 890
2   com.apple.CoreVideo                     0x00007fff931b71cb CVDisplayLink::waitUn

I know the old solution was to go into the apps folder, right click on itunes and change it to 32 bit mode. Since OSX maverics I can not run it in 32bit mode anymore so now any of the itunes movies on my mac mini will not play.

HT1657 I rented a movie from Itunes and it won't play on my macbook

I rented a movie and it won't play...it shows that time has elapsed on the movie but it is just a blank white screen.

If you've downloaded it on the iPad then it should be in the Videos app. If it's not in there then have you got a film age rating set in Settings > General > Restrictions that is hiding it ?

I recently rented a movie from iTunes but it will not play. I get an error message, number (-42408). What does this mean and what do I do about it?

I rented Sherlock Holmes: A Game of Shadows and when I tried to watch it, the movie would not play. I received the error message (-42408). What does this mean and what should I do?

Is all other content purchased using the same iTunes Store account also failing to play with that error message?

I rented a movie from Itunes but its has stopped playing at 22.33mins

its just a black screen, movie stops playing

It's in the Videos apps
http://i1224.photobucket.com/albums/ee374/Diavonex/f00d636d.jpg

I rented a movie in iTunes and it won't play.Help!

It says that it is downloaded but does not show up in the library. My music is there. Any ideas on how to fix this? Thanks

If you've downloaded it on the iPad then it should be in the Videos app. If it's not in there then have you got a film age rating set in Settings > General > Restrictions that is hiding it ?

TS3297 I have rented a movie on iTunes and it won't download. I don't get an error message. It looks like it is downloading but doesn't progress

I have rented a movie on iTunes and it won't download. I don't get an error message. It looks like it is downloading but doesn't progress

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.

HT1657 Hi, I rented a movie off iTunes but the there is no sound. I've bought and rented previous movies and I've never had any problems with the sound before. Is this some kind of glitch? How can I get my money back?

Hi, I rented a movie off iTunes but the there is no sound. I've bought and rented previous movies and I've never had any problems with the sound before. Is this some kind of glitch? How can I get my money back?

Hey grossa2,
First, here is a way to report an issue with your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Then, I'd go through this article, which helps troubleshoot a lack of audio playback in iTunes:
iTunes and QuickTime for Windows: Audio does not play or plays incorrectly
http://support.apple.com/kb/TS1362
Take care,
Delgadoh

HT1657 I have rented a movie from Itunes, but when I try to watch it it pauses itself, then skips to the next scene...can anyone tell me why and as I have paid money for this shouldn't I at least be able to watch without any hiccups?

I have rented a movie from Itunes, but when I try to watch it it pauses itself, then skips to the next scene...can anyone tell me why and as I have paid money for this shouldn't I at least be able to watch without any hiccups?

You've tried restarting the film ? If it still skips then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, 24 to 48 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

HT1390 iv rented a movie on iTunes but it is saying 5 hours to download and seems to have frozen. can any1 help?

iv rented a movie on iTunes but it is saying 5 hours to download and seems to have frozen. can any1 help?

Hi Bemma Bob,
Thanks for using Apple Support Communities. This article has some information about estimated download times from the iTunes Store:
iTunes Store: Download times will vary
http://support.apple.com/kb/ht1577
If you were not able to watch the movie, you can report this to the iTunes Store by following this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Cheers,
- Ari

HT201272 Hey, how do I download both HD and SD versions of Movies in iTunes? HD won't play on iPod. Thanks!

Hey, how do I download both HD and SD versions of Movies in iTunes? HD won't play on iPod. Thanks!

Hi seamus860,
I believe this article should answer your question:
iTunes: Sync purchased HD videos to iPod or iOS device
http://support.apple.com/kb/TS4223
Have a good one!
- Ari

I imported a cd into into itunes but it won't let me transfer the songs into my iphone

I imported a cd into itunes but it won't allow to transfer them onto my iphone, what should i do?

Why not, any errors when attempting to sync the content the iPhone?

I bought a film on itunes but it won't let me transfer it to my ipod nano 7th generation

I bought a film on itunes but it won't let me transfer it to my ipod nano 7th generation

When you get your email recipt, click on report problem and tell them this exact thing and they should refund you. Only thing I can thing of it to restart your device

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