RENTED HD MOVIE NOT PLAYING

I bought an Apple TV last week, and updated to the latest software. I rented an HD movie today with Apple TV, waited until it said "ready to view", then tried to play it.
All I get is a white screen. I fast forward, and still nothing but a white screen. No error messages.
I have an HDTV that supports up to 1080p, and Apple TV is connected via high speed HDMI that supports up to 1080p.
Any ideas?

I had the same problem. Three movies some HD, some not. Completely white screen, but pushing fast forward button the chapter names would show up in white with slight shadows.
I pushed and held the "-" and the "menu" buttons to force a restart. When it was done the movies played just fine. If that doesn't work, unplug the unit and plug it back in.
I have to force a restart weekly as the ATV will stop dead if ignored for a day or two, but this is the first time I've had the white movies problem.
Good luck,

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