Rented HD movies do not stream

Hi
i have problem streaming HD movies that I rent from the Itune store. first of all it takes forever to load, then when if finally finished to load, it only play for a few seconds then it seems to buffer for a few minutes then plays for 2 or 3 seconds then it buffers again and so on.... I took almost 1/2 hour to see 3 minutes of the movie.
Netflix works perfectly, so is XBMC, or Utube. The thing is useless.....
I resated every thing, modem ATV etc, tried again the movie, now it says "ready to play in 5 minutes" for at least the last 20 minutes..
Very frustrated......
Fizounet

The first thing to check would be your internet download speed, you can do this atwww.speedtest.net.
HD movies require a recommended speed of 6 Mbps, while SD movies require a recommended speed of 2.5 Mbps.

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Rented movie will not stream

I am using my iPad and I use it to rent a movie the movie begins to download but I can not get it to stream to me. I can get movies I rent. On my desktop to stream. Do I have To wait for the entire movie to download to my iPad before I can view it?

Hi,
but I can not get it to stream to me.
Try restarting your iPad. Press and hold the Sleep/Wake button until the red slider appears. Slide your finger across the slider to turn off iPad. To turn iPad back on, press and hold the Sleep/Wake until the Apple logo appears.
After you restart the iPad try viewing a rented movie. Keep in mind you have 30 days to decide when you want to watch the movie and you have 24 hrs to finish viewing the movie from the time you started. Once the movie period is over the movie will be deleted from your iPad automatically.
Also, check to make sure you do not have any other apps running in the background before viewing a rental. In the iTunes app store on your iPad click the Home button twice. All your apps will appear at the bottom of the iPad window.
And try resetting network settings. Tap Settings in your Home screen then tap General / Reset / Reset Network Settings. Now try viewing a movie.
Carolyn

Error when renting a movie: Item not available

I'm having trouble renting a movie from the iTunes store. It keeps giving te message: Item not available - make sure your computer's date is set correctly and that it allows cookies from the iTunes Store. Both are fine - date and time are right and cookies are not blocked...
What's causing this and how can I fix it?

Apple Tech support doesn't respond here. This is a user-to-user forum.
You can always restore your Touch to get the memory back. And as, of course, you have everything properly backed up (you do, right?), you can just reload when you're done. I don't know as there is a faster solution.
Best of luck.

MOV files not streaming to ATV

I copied a few videos that we took on our itouch to my PC and they come across as MOV files. I then added these to my itunes library. They appear in the library; however, they are not streaming to the ATV. I started testing a few things and noticed that other formats such at MPEG-4 works fine. I took a few of the MOV files that I imported from the itouch - converted to MPEG-4 and now it works fine streaming to the ATV.
I would think that if videos are recorded as MOV files on the itouch that this would easily synch with the ATV. Is this not the case? Am I going to have to convert MOV files to MPEG-4 in order to stream to the ATV?

They would work on the newer model as well as having the ability to airplay directly from the iPod. I have posted the compatibility for the 1st ATV
H.264 and protected H.264 (from iTunes Store): Up to 5 Mbps, Progressive Main Profile (CAVLC) with AAC-LC audio up to 160 Kbps (maximum resolution: 1280 by 720 pixels at 24 fps, 960 by 540 pixels at 30 fps) in .m4v, .mp4, and .mov file formats
iTunes Store purchased video: 320 by 240 pixels, 640 by 480 pixels, 720 by 480 pixels (anamorphic), or high-definition 720p
MPEG-4: Up to 3 Mbps, Simple Profile with AAC-LC audio up to 160 Kbps (maximum resolution: 720 by 432 pixels at 30 fps) in .m4v, .mp4, and .mov file formats

In my Apple TV I'm trying to rent a movie is not letting me o it

I did verified the information with my and getting "verification required,go to itunes store and verify your payment information. Everthing is correct but keep giving me this message and dont let me rent the movie.
Please advice, thanks,

Hello martitacaban,
Thank you for using Apple Support Communities.
For more information, take a look at:
iTunes Store: My credit card's security code or zip code does not match my bank's records
http://support.apple.com/kb/ts1646
Open iTunes. If you are signed in to iTunes, skip to step 4.
Note: Verify that you are signed in to the correct iTunes account. If you are unsure which account you're signed into, choose Store > Sign Out and proceed to step 2.
Choose Store > Sign In.
Enter your account name and password, then click the Sign In button.
Choose Store > View My Account.
Click the Edit Payment Information button.
In the Payment Method section, choose None.
Click the Done button at the bottom of the page.
Click the Edit Payment Information button again.
Enter your billing address exactly as it appears on your credit card statement.
Select your credit card type in the Payment Method section.
Enter your credit card information, your card's security code, and the expiration date.
Click the Done button at the bottom of the page.
Have a nice day,
Mario

Problem....Movies are not streaming -- seeing QT Logo

Hello,
I am having a huge problem with my websites. I created two sites with movies ("shared" to iDisk from iMovie) and they worked fine. When I clicked on the site, the movie would instantly start to stream in the player window.
However, for some reason after I created my third site and tried to add those same movie files to a movie page, the movies will not play until they are downloaded.
When you visit the page all you see is the Quicktime Logo, nothing happens for about two minutes until the file is completely downloaded. This is a sharp contrast to the other two sites that use the movies. When you log onto those pages, the movies immediately play in the window while they download.
This is a huge problem...can anyone give me some information?

Suggest you also crosspost in the Safari Forums just in case it's a browser problem.
Might as well kill 2 birds w/one stone.
Sorry, I do not use Safari.

MOV files not streaming

I have a few MOV files in my iTunes library. Along with these MOV files are several movies purchased from iTunes. I stream my movies and music to my ATV (photos are synched so I can view thumbnails etc..)
From my ATV, I am able to access all of the purchased movies but I can't access the MOV files - again, the MOV files are appearing under 'Movies' in iTunes and I'm able to play them from iTunes without a problem --- just not visable on my ATV 'My Movies' menu.

do the files fall within the limits of video (below).. play in iTunes and Quicktime do not guarantee the file will play on appleTV.. appleTV has limits on files since they need to be access via streaming over wireless in many cases, so it makes sense to set some limits on files size, data rate etc..
*Video formats supported*
*H.264 and protected H.264 (from iTunes Store):* Up to 5 Mbps, Progressive Main Profile (CAVLC) with AAC-LC audio up to 160 Kbps (maximum resolution: 1280 by 720 pixels at 24 fps, 960 by 540 pixels at 30 fps) in .m4v, .mp4, and .mov file formats
*iTunes Store purchased video:* 320 by 240 pixels, 640 by 480 pixels, 720 by 480 pixels (anamorphic), or high-definition 720p
MPEG-4: Up to 3 Mbps, Simple Profile with AAC-LC audio up to 160 Kbps (maximum resolution: 720 by 432 pixels at 30 fps) in .m4v, .mp4, and .mov file formats
http://www.apple.com/appletv/specs.html

Movie would not stream to ATV

There is a few DVD that I ripped to be able to listen to them on my ATV. They always work fine. However I have an issue with the last few movies that I have ripped
- They work perfectly fine in iTunes
- They work perfectly fine if I stream them to my iPad 2 using Home Sharing
- They keep buffering and NEVER play when I stream them to my ATV using Home Sharing.
Why would those movies works everywhere else besides my ATV?
Thanks!

Discussion of techniques of DVD conversion is against Apple's forum rules and mentioned in the T&Cs.
The moderators often delete posts containing such discussions.
In general though if a movie file doesn't play it's useful to inspect the file info for bitrate and other parameters to see if it's within AppleTV2 specs - apps like MediaInfo and VideoSpec on a Mac can help with this.
It may not be the encoding however as AppleTV often says it cannot play the file if it's listed but actually incompatible for some reason.
Assuming other titles still play consider itunes library issues - it can get garbled- maybe try the file from a different itunes library in same or different user account.
AC

HT1657 I rented a movie with not enough space on my phone so I deleted done stuff and it downloaded but the I tried to play the movie and it just closes

Someone please help. The title says it all

Hey there jas66jas,
It sounds like your Video app is quitting when you try to watch a rental you downloaded. I recommend closing all the running apps on the phone first:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
When you have done that and restart the phone and test the issue again:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
Thank you for using Apple Support Communities.
Cheers,
Sterling

ITunes will not stream vidoe audio to Apple Hi-Fi speakers

Hi - Using iTunes, I am able to stream music and podcast audio to my Apple Hi-Fi speakers via Airport Express. However, VidoeCast, TV Shows and purchased movies will not stream... am I doing something wrong? Is there a workaround?
hevans

Try turning IPv6 ON in your network preferences - this is helping SOME people with this problem. It won't help you at all if your network router doesn't do IPv6.
To turn on: go to Network Preferences, select the interface you use, under teh TCP/IP tab click 'Configure IPv6', and choose 'Automatic'. Save changes.

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Hi - Using iTunes, I am able to stream music and podcast audio to my Apple Hi-Fi speakers via Airport Express. However, VidoeCast, TV Shows and purchased movies will not stream... am I doing something wrong? Is there a workaround?
hevans

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No audio on rented HD movies now !!

When I rent HD movies on my AppleTV now, the video plays but with no audio. I have rented many HD movies in the past with the same exact setup (AppleTV, Denon AVR receiver, HDMI out to TV) and had no problems whatsoever.
Other than these HD movies, all other audio (music, movie trailers, movie "previews", YouTube, etc) plays fine.
At first, I thought I got a bad movie download, contacted Apple and the re-sent the movie to me. The second attempt also had no audio, and I tried downloading a completely different movie in HD last night, with the same results (no audio).
I was on the phone w/AppleCare rep for quite awhile, did a factory restore (wipes everything off the AppleTV), and then a software update. Apple re-sent me both movies yet again to try, and still NO audio.
Reading through these forums, I found that under audio settings, if I turn Dolby Digital "off" then I am able to get sound to play.
It seems that this started w/the latest software update (rev 2.3) but I can't guarantee it.
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thanks
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Looks like I found/fixed the issue. On my Denon receiver, when Apple TV was selected as the input, there was an audio "mode" button that cycles through various setting options (DTS, etc).. and one of the options is "auto" which I then tried. Low and behold, with the "auto" setting, and with the Apple TV setting of Dolby Digital set to "on" I can now hear the audio for the rented HD movies. Not sure if something changed in the AppleTV software, or somewhere along the line over the last few weeks something got changed on the Denon receiver, but I'm back in business....
-Tom

Rental movie is not downloading

I am recently new to this. I bought a new macbook, so I know the problem is not my laptop. I have itunes installed into my computer, and I recently signed up for Itunes. My first attempt to rent the move did not work. I checked on the side bar that says downloads: there is nothing. So I did what the support center told me to do. go to store and click automatic downloads.... nothing happened. So i went back to repurchase the movie and it says that I already purchased it. HOwever nothing is downloading... no name or title.. nothing. If i already paid for it, why is it not automatically downloading or exist in the downloading section? HELP

Click Contact Us at the bottom of this page, then click Contact Itunes Support

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each time I go back to the movie and resume, the time bar shows that the movie is continuing to advance.... like it is playing but I am not seeing it. I went back to the main menu and watched a trailer of another movie to see if that would flush the current rental but it did not. perhaps if I wait for 2 hours which is how long the movie is.... perhaps I can replay it then. There seems to be ALOT of issues with this streaming issue that have been out there for several years. Why hasn't apple addressed the issue?

HT1498 I rented a movie and it does not show up on my apple tv but is in my video app on my phone. How can I watch it on my tv

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Rented HD movies do not stream

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