Rented movie apparently not complete, no way to finish, no sync

Rented three movies, including The Bounty Hunter. At one point download stopped due to disk space. I freed up space and continued. I notice even though Bounty Hunter was "finished" its artwork did not appear in the Rented Movies section, instead there's a gray box with film strip. I also noticed it was half the size of the other movies. Upon sync with iPad Bounty Hunter would not sync, giving me an two error messages. First: "Attempting to copy to the disk (my) iPad failed because the disk could not be read from or written to." Second message followed closing that message: "iTunes could not copy "The Bounty Hunter" because the file could not be read or written."
The other two movies sync'd without incident.
I went to Check for Available Downloads, and it said everything is complete. I went back to store and click Rent, and it said I already did and wanted to know if I wanted to rent it again. I see no other means to complete the transfer. Please advise.

Thanks Sarah at Apple for an email answer. File replaced, now working!

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I could not download a rented movie and cannot find a way to receive a refund. Do I have to use the dispute process with my Visa provider?

When rented movies do not download properly or completely, there seems to be no method to obtain a refund. It is poor business to require the customer to use the credit card dispute process to make good on a bad purchase. This was my first and last attempt at downloading a rented movie from iTunes. I would NOT recommend the process to a friend. The site is confusing, the process takes forever, the movie did not completely download, and the company only provides a 24 hour period to correct the problem (left up totally to the customer). Thank God for Netflix! Always works and is very reliable!

There are a number of methods to contact iTunes Support when you have a problem with a purchase. You can try the 'report a problem' page to contact them : http://reportaproblem.apple.com
Or you can use this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT204088 I was billed for a rented movie that never completely down loaded and I never was able to view. How do I get reimbursed???

I was billed for a rented movie that never completely down loaded and I never was able to view. How do I get reimbursed???

I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not downloading properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

Rented movie does not play after download if not connected to the internet

rented movie does not play after download if not connected to the internet

Hello b noir.
Thank you for your interest in solving my problem.
What I did I opened iTune. I read the information about what does my computener need to play back a rented movie. My computer is okay to play back rental movies. So I went to the iTunes store, I searched for the movie I want to watch, i singned in into my Mac account and I bought the movie. The movie started to download to my computer, it took some time because I bought a HD version, but it never stop and after a couple of hours or little less the movie was in the Rented folder of my iTunes and also I checked to be sure that was in the movie folder. So, next day I open iTunes and click on the movie, it opens but I wait for five minuetes and never started to play back, so I tried several time and I looked for info in different internet forums but I couldn't find anything that help. So I posted the problem in this forum and also I called Apple. Apple contacted me and they let me to download the movie again. So I did it and now I will watch the movie later. Not sure if the movie will play back normally or if I am going to have the same problem. I'll keep you posted.
Apple representative did not know why this happened.
Thanks.

HT204370 rented movie will not play

rented movie will not play

Hi kubuki,
I'm sorry to hear you are unable to play your rented movie.
Follow the steps below to report this issue to the iTunes Store:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Cheers,
Judy

Rented Movies do not play

Rented movies do not play on my Windows7 computer. Neither can I transfer the movies to my iPod Touch. I get the message that "movies have already been transferred to another device" Any suggestions?

Kenneth Keen1 wrote:
Ipod does not play movies. Apple do not support people viewing movies they made on ipods made after 2006. The iPod is only for music bought from apple.
What on Earth are you talking about? Both the Classic and the Touch play movies.

HT203167 lost my unwatched rented movie is not on my laptop...where can I find it?

lost my unwatched rented movie is not on my laptop...where can I find it?

Normally I'd offer this advice...
Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
iTunes update or Windows Update? Are you logged into a temporary profile?
Or see Recover your iTunes library from your iPod or iOS device.
tt2

If i downloaded a rented movie to my desktop pc can I load or sync it to my IPAD

if i downloaded a rented movie to my desktop pc can I load or sync it to my IPAD

Yes.
iTunes Store: Movie rental frequently asked questions (FAQ)

Itunes rented movies will not play and gives me an unknow error -42110 can anyone help me resolve this issue?

I have successfully used Itunes to rent movies on this computer several times in the past. This time however after paying for the rental movies and being prompted to play it I recived the following error message.
We could not complete your Itunes store request. An unknown error occured (-42110) There was an error in the itunes store. Please try again later.
I have updated the itunes stoftware and attempted multiple times over the past 2 days but to no avail. Tech support gave me a link to an article with error messages but the one I have was not covered by their article.
Can anyone shed some light on this issue for me?
Cheers

Try the "Error 3001," "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting

Flash export MOV could not complete because of an unknown error. Please help.

This problem has come up in the forum a few times and no solutions are given. Hope you can help.
I am running Flash Pro CS6 and want to export a MOV file. The export seems to work as it should until after building the audio track, and then I get an error:
Could not complete the operation because of an unknown error.
My settings are:
Quicktime is H.264, frame rate: current, quality: high, multi-pass: yes
Audio: MPEG-4, AAC, 44.1 KHz, 16-bit mono
Stop exporting after time elapsed

You can use either AVI or MOV but MOV will give you a bit of lossless compression (small file size reduction over uncompressed AVI).
What I mean by lossless is try exporting to MOV, in the video settings set the codec to "Animation", keep the colors at RGB (Millions) or if you need alpha then RGB+Alpha (Millions+). Keep the quality set all the way to the highest. Then go in audio settings and choose anything you like. Export the movie.
Now take the very large MOV file it made into Adobe Media Encoder. Once it's imported, choose a preset (H.264, etc) and choose your desired compression settings. You will see there are a lot more compression settings. Also set your audio options. Then when you're done customizing your preset just click the green start icon and let AME compress your high quality source to a much smaller file size.
Just clarifying, after you import your video in AME and you choose your preset you have to click the presets orangeish hypertext to customize the presets settings. It will not overwrite that preset so don't worry about what you change. Pay special attention to the bottom of the custom settings panel because it lets you see the output file size. Adjust your quality controls until you hit the file size you want (both video and audio). You also have a preview panel so you can see the output at any part of the timeline using those settings.

Rented movie does not play

Why does a rented movie not play?

I had the same problems.
There are two solutions...
a) Logout from iStore at Apple TV, Restart Apple TV, Login again
If this way won't work:
b) Restore to factory setting helps.

Rented movie will not self delete

i rented two movies the last week. both were moved to ipod, both were viewed on ipod, both have expired (24hr view window) while on ipod.
the first one self deleted, the other remains on my ipod. this expired movie is not listed under the rented movies portion when at the itunes level (and device is selected). however, when i click on the ipod under "devices" in itunes, then select the "rented movies" under the list of directories, i see the rented movie, just ghosted.
i cant select or delete it.
i have re-synced several times but i cannot get rid of the movie.
suggestions?

figured out how to delete movie. but what i havent figured out is why i had to. my only guess is i didnt completely watch the movie in 24 hrs (i quit while credits were rolling). this is the only difference from the first movie that auto-deleted.
the fix/work around:
set your ipod to "manually manage music and video" I also had "enable disk use" although i dont think it matters. once you've done this you can select movie on ipod while docked and delete.
good luck

Rented movie will not leave "Downloads" : Error 5102

I rented a movie several months ago, and it will not leave my iTunes > Store > Downloads.
I can delete the item when it appears, and it will go away. However, the next time I click "Downloads" I'm presented with the message "1 iTunes Download Available". The cycle continues when I delete it.
This wouldn't normally bother me, but since it's a 2GB movie file (presumably somewhere on my system; not sure where, as I've searched with Spotlight). I'd like it off my system if it is, indeed, on my Mac.
Any suggestions welcome.

I'm having the same problem. I noticed this problem after I manually cleared out my system's cashe because of an unrelated issue. I let the movie download completely but at the end of the download it errors out because of a network connection failure... obviously that really is not the issue. When I try to play the movie I get a message that states "could not play rented movie "''" because it is authorized to play on a different computer or device." Now I have an entire movie that I can not play sitting in my itunes wasting space.

Rented movies will not transfer to ipad3

I cannot transfer rented iTunes movie to ipad3. rented two kovies - one transfers but will not open; other gets warning msage that computer is not authorized, even though I have authorized. thank you

I had a very similar problem. I had rented movies (more than one) and none would transfer to an iPhone. The movie or movies would appear to completely transfer, then I would get a message saying that the transfer had failed because "the movies had already been transferred to a different device". That wasn't true, and it's kind of ridiculous since once you transfer a rented movie to an iPod or iPhone it disappears from iTunes on the computer, ie it's not available to try to transfer a second time.
HOWEVER, I think I FOUND THE PROBLEM. You say you were connected to the internet and your account was authorised in the iTunes store. BUT, was your COMPUTER authorised? It appears to be possible to authorise to your iTunes Music Store account from a computer than is not currently authorised. That was probably my problem. We'd swapped out a laptop a couple days ago, and had to "deauthorise all" the computers on our account. I had not yet reauthorised my desktop computer, and that's where the rented movies were sitting. As soon as I did authorise that computer the rental transfers proceeded normally.
There's a bug or flaw in iTunes, though, because when the transfer fails iTunes shows that totally bogus :already transferred" error and provides no clue that the computer is not authorised and that that is the actual problem.

HT1657 Rented movie does not download on Apple tv

Dear apple. You've done it again. You ruined our movie night. Rented movie, got all ready to start watching. Now the movie does not download. Wrong on your Sid as Internet works (100Mbps) and other content/trailers download swiftly.
I am extremely ****** of that this happened again. I have lost the past hour trying various things and now finding a way to get my money back.
Please up your game.

Thanks King_Penguin,
The fact that I logged into an apple.com site fooled me to believe that this was a 'report a problem' site.
I since found the 'report a problem' link.
Wasn't easy to find (could not find it on my apple TV or iPad) had to:
log into iTunes via laptop, and then
click on iTunes Store (right top);
click on account (quick link or at bottom);
select "see all' next to purchase history;
click on small arrow next to 'problem' purchase (movie rental for me);
click on 'report a problem' (at bottom);
click on 'report a problem again (now inside the purchase details) - redirect to browse
fill in details, and
submit.
As you can see quite a long process.
The long process and my missed movie night were the frustrating parts.
The reponse from Apple Customer Support was swift and extremely good - makes up for the frustration.

Rented movie apparently not complete, no way to finish, no sync

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