Rented movie disappeared

My rented movie disappeared from my ipad before watching, and now I cannot find it in iTunes either?  Can anyone help?

I have had this problem but this is how I sorted it out: on your computer search the name of the film you have rented. When you see it, double click it and it should appear back in your iTunes library.

Similar Messages

  • HT1657 2 rented movies disappeared before due date when I updated my ipad software

    2 rented movies disappeared before due date when I updated my ipad softawre.  Any way to get them back?

    You will need to try contacting iTunes support and explain and see if they will grant you a re-download : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then probably Purchases, Billing & Redemption

  • Rented Movie disappeared before 24 hrs

    I rented American Gangster 2 days ago and started play at approx. 5:15 P.M. eastern time. Yesterday I went to resume play at 3:00 P.M. and the movie was gone from "rented movies"
    Today at 7:45 A.M. I went into movies on my TV and it was downloading again. Does anyone know if there were any global glitches yesterday in the iTunes store? I did not rent this movie again and was going to contact the iTunes store to look into a credit, but lo and behold the movie is back, apparently giving me a new 24 hour window.
    Any similar experiences?
    Thank you.
    CD3

    Follow up to previous post:
    Download of movie completed and immediately disappears from "rented movies". I guess an email to iTunes store is in order.
    Thanks,
    CD3

  • Why did my rented movie disappear shortly after purchasing and playing it?

    Can someone please tell me why this happened?

    iTunes Store Movie Rental FAQ - http://support.apple.com/kb/HT1657
    How long do I have to watch a rented movie?
    You have 30 days from the time of rental to watch your movie, and 24 hours (in the US) or 48 hours (elsewhere) after you've started viewing to finish it. Once the rental period expires, the movie will disappear from your iTunes library.

  • Rented Movies disappear Apple TV 6.0

    I just updated my Apple TV to the version 6 software but when I went to watch one of the 2 movies I had previously rented, they have disappeared. Rented movies used to be displayed on the top row of the screen, preceding the "Top Movies" listings when one has the "Movies" tile selected on the lower portion of the screen. But neither of my rented movies is there. I tried renting another movie to see if this disappearance was a problem with my account, but after renting (and selecting the "Rent now, Watch Later" option on the screen, but that movie is not showing up where the rented movies used to be, either. It shows up as "rented" in my iTunes account on my computer when I view recent purchase, but I can't find it anywhere on the Apple TV.
    Anyone else find where they hide the rented movies?

    Having the same issue here.  Signing out of iTunes on the Apple TV didn't seem to correct it.  Any other suggestions?

  • Rented movies disappear off iPad before rental period ends

    Hi
    2 of my rented movies (which had over 10 days left in the viewing period) randomly disappeared from the Videos app. I could see the movie covers in the Videos app, and then the app died. When I restarted the app, the "rental" tab was no longer visible. I cant seem to find the movies even if I connect the iPad back to my MacBook/iTunes
    Any similar experiences/suggestions?
    Thanks

    Hi,
    According to the iTunes Help viewer...
    "A rented item expires 30 days after you rent it or 24 hours after you begin playing it, whichever comes first. Expired rentals are deleted automatically"
    If you had started then stopped the movie(s), then it's possible the rental time expired.
    More info here: http://www.apple.com/support/itunes/
    Click: Video Purchases / Rentals / Move rental FAQ's...
    Carolyn

  • Rented movie disappeared in hours?

    iTunes 12.0.1.26       OS 10.1     Macbook Pro retina late 2013
    Just a few hours ago local time, I rented the SD version of Anchorman (£2.49p). It started to download, then a window said it was ready to play (before total download was completed).
    I started watching until it stopped playing after about 20 mins. I assumed this was because of the incomplete download so I put it away.
    3 hours later I decided to watch the rest but it has gone, unlisted in the 'Rented movies' section.
    Any advice?
    Thanks,
    Graham

    Hi Graham,
    I'm sorry to hear you are having issues with your rental. If you continue having issues renting or playing this movie, you may find the steps outlined in the following articles helpful:
    How to rent a movie from the iTunes Store on your computer - Apple Support
    iTunes 12 for Mac: Rent movies from the iTunes Store
    FAQs about renting movies from the iTunes Store - Apple Support
    If you are still unable to find or play this rental purchase, you may want to report your issue as outlined below:
    Report a problem with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store - Apple Support
    Regards,
    - Brenden

  • HT1390 Rented movie disappeared from iTunes

    I rented a movie, and it downloaded. There was a problem with viewing the movie, so after it downloaded I restarted iTunes to find that my movie has disappeared. 5 EURs is pretty expensive to watch 5 minutes of a movie. Apple, where is my movie?

    Hello, jhd_hu_be. 
    Thank you for visiting Apple Support Communities.
    I would recommend reporting a problem with the purchase via the steps in the article below.
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/ht1933
    You can also report an issue with this purchase by accessing your purchases history in iTunes on your computer.
    iTunes Store & Mac App Store: Seeing your purchase history and order numbers
    http://support.apple.com/kb/HT2727
    Cheers,
    Jason H.

  • HT204370 Rented movie disappeared

    Rented a movie and it would not play and disappeared. Rented it again and the same?? Have not watched it... Refund?

    Hello neofaction,
    It sounds like you rented a movie 2 times, and both times it did not play, and then disappeared. I would reach out to the iTunes Store support directly with the following article:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/ht1933
    Thank you for using Apple Support Communities.
    Cheers,
    Sterling

  • Rented movie disappeared without watching it within 2 days of downloading

    I downloaded movies to watch on vacation. All the movies are gone never watched them

    Before we can answer, are you talking about iTunes? Or some other store?
    If it's non-iTunes, contact the provider. Nothing we can do about it here.
    If you rented it on iTunes, did you get an email confirming that? Did you begin to watch the rental? If so, you only get 24 hours in the USA to finish it (and 48 hours outside of USA).
    Here are the rules:
    http://support.apple.com/kb/ht1657
    If you didn't, and you have the email receipt from Apple, there's a link under every purchase that says "Report a Problem." Click on that, and explain what happened. They can tell if you started the movie, so don't expect a positive resolution if you started it.

  • Rented movie disappeared before it finished downloading

    I rented Easy A using a free movie rental credit. I left it on the computer to finish downloading itunes got closed and when i checked for the movie in my downloads that never finished downloading it wasnt there. I dont have the credit anymore. How can i find the movie?

    nevermind. it turns out the movie finished downloading and my sister thought that if she put it on her ipod i would also be able to put it on mine...

  • Rented Movies Don't Delete

    I have rented 2 movies and watched them both. They should have autodeleted but haven't. When I go to the video menu, they both briefly appear and then disappear after a few seconds. When synching, the mememory occupied by video is shows that the movies are still on the iPhone.
    Suggestions for recovering the space on the iPhone?

    I have the same issue. The movie does not show up in iTunes or in the iPod interface on the phone, but it does appear on the iPhone IN ITUNES and it's clearly taking up a large chunk of storage.
    OK. This is weird. While I was typing this the rented movie disappeared from the iPhone. The only thing I did was download and open an app called expod. But that didn't seem to see the movie.
    Very odd.

  • So, I rented a movie on iTunes and downloaded, and then when I went to click on it, it said iTunes server not available, so I reset my laptop, and it was there but when I clicked on it it said the same error again, the movie disappeared. What do I do?

    I need help! I payed for this movie, and I don't know why it said can not connect to iTunes server, because this is not my first time watching a rented iTunes movie, and I usually do not need internet, or the need to connect to iTunes store, and the fact that the movie diappeared upsets me.. and it is nowhere in my iTunes library.  So, what happened, I clicked on the movie, it said cannot connect to iTunes sever, so exited out, and reset my computer, when it reloaded, I clicked on it again, and the same error message appeared, and then the movie disappeared.

    Hi runner_girl7585,
    Thanks for using Apple Support Communities.  If you weren't ever able to watch your rental movie, you can report this to the iTunes Store:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/ht1933
    Cheers,
    - Ari

  • How to restore a rented movie on my Mac? I have rented 2 movies and they disappeared!

    how to restore a rented movie on my Mac? I have rented 2 movies and they disappeared!

    There is a time limit on how long they stay available.

  • Hi, I have rented a movie from I tunes stores and downloaded it on my phone only. However when download completed , movie disappeared. Can anyone please tell me , where can I fine  my movie??

    Hi, I have rented a movie from I tunes stores and downloaded it on my phone only. However when download completed , movie disappeared. Can anyone please tell me , where can I fine  my movie??

    Did you tap the Videos app icon?  
    Swipe left of your Home screen then type in the name of the movie.

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