Rented movie does not play

Why does a rented movie not play?

I had the same problems.
There are two solutions...
a) Logout from iStore at Apple TV, Restart Apple TV, Login again
If this way won't work:
b) Restore to factory setting helps.

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Rented movie does not play after download if not connected to the internet

rented movie does not play after download if not connected to the internet

Hello b noir.
Thank you for your interest in solving my problem.
What I did I opened iTune. I read the information about what does my computener need to play back a rented movie. My computer is okay to play back rental movies. So I went to the iTunes store, I searched for the movie I want to watch, i singned in into my Mac account and I bought the movie. The movie started to download to my computer, it took some time because I bought a HD version, but it never stop and after a couple of hours or little less the movie was in the Rented folder of my iTunes and also I checked to be sure that was in the movie folder. So, next day I open iTunes and click on the movie, it opens but I wait for five minuetes and never started to play back, so I tried several time and I looked for info in different internet forums but I couldn't find anything that help. So I posted the problem in this forum and also I called Apple. Apple contacted me and they let me to download the movie again. So I did it and now I will watch the movie later. Not sure if the movie will play back normally or if I am going to have the same problem. I'll keep you posted.
Apple representative did not know why this happened.
Thanks.

HT1657 My rented movie does not play.

I rented a movie 2 weeks ago and it will not play. It just says the server can not be found.

JUst tried de-authoring followed by re authorizing in iTUNES store drop down menu. WORKED beautifully! MAC rocks...

Rented Movies do not play

Rented movies do not play on my Windows7 computer. Neither can I transfer the movies to my iPod Touch. I get the message that "movies have already been transferred to another device" Any suggestions?

Kenneth Keen1 wrote:
Ipod does not play movies. Apple do not support people viewing movies they made on ipods made after 2006. The iPod is only for music bought from apple.
What on Earth are you talking about? Both the Classic and the Touch play movies.

HT1657 what if a movie does not play

what if my movie does not play?

Could you walk us through what happens when you try to play the movie, please?

HT204370 rented movie will not play

rented movie will not play

Hi kubuki,
I'm sorry to hear you are unable to play your rented movie.
Follow the steps below to report this issue to the iTunes Store:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Cheers,
Judy

HT1657 Rented movie does not download on Apple tv

Dear apple. You've done it again. You ruined our movie night. Rented movie, got all ready to start watching. Now the movie does not download. Wrong on your Sid as Internet works (100Mbps) and other content/trailers download swiftly.
I am extremely ****** of that this happened again. I have lost the past hour trying various things and now finding a way to get my money back.
Please up your game.

Thanks King_Penguin,
The fact that I logged into an apple.com site fooled me to believe that this was a 'report a problem' site.
I since found the 'report a problem' link.
Wasn't easy to find (could not find it on my apple TV or iPad) had to:
log into iTunes via laptop, and then
click on iTunes Store (right top);
click on account (quick link or at bottom);
select "see all' next to purchase history;
click on small arrow next to 'problem' purchase (movie rental for me);
click on 'report a problem' (at bottom);
click on 'report a problem again (now inside the purchase details) - redirect to browse
fill in details, and
submit.
As you can see quite a long process.
The long process and my missed movie night were the frustrating parts.
The reponse from Apple Customer Support was swift and extremely good - makes up for the frustration.

Previously rented movie will not play!

I got Apple TV about two weeks ago. We rented a movie last weekend, which took about two hours to download. This was no big deal as this is about the standard length of time for an HD Movie. I checked this week, and it showed the movie as "rented, 21 days remaining". We sat down to watch the movie tonight and when we selected play, it said "ready to view in 2 hours 4 minutes". I thought once it was rented and downloaded( after the download is complete days in advance) you could watch it instantly. Is this not correct? Am I doing something wrong? If not, this Apple TV seems ridiculous and a waste.

Unfortunately AppleTV does not keep a download of the movie until you watch it.
It downloads enough (and sometimes the whole movie) to a buffer and when it calculates it has enough to let you watch at your internet connection rate it will say you can.
It only has a small amount of internal memory so if you use it in the interim to do other things that cached portion gets wiped without warning.
I think this is porr too as they should have a Settings option to allow a warning if the cached portion will be deleted by an action, and then the ability not to delete it.
Apple assume with this product that everyone has fast internet.
AC

Itunes rented movies will not play and gives me an unknow error -42110 can anyone help me resolve this issue?

I have successfully used Itunes to rent movies on this computer several times in the past. This time however after paying for the rental movies and being prompted to play it I recived the following error message.
We could not complete your Itunes store request. An unknown error occured (-42110) There was an error in the itunes store. Please try again later.
I have updated the itunes stoftware and attempted multiple times over the past 2 days but to no avail. Tech support gave me a link to an article with error messages but the one I have was not covered by their article.
Can anyone shed some light on this issue for me?
Cheers

Try the "Error 3001," "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting

HT1390 Rented movie will not play.

I downloaded a movie I rented but my computer will not play it. I have the options of using VLC (default), MPlayerX and Quick Time 7. As it was downloading, it began to play and then stopped and wouldn't start again. I waited until the movie had totally finished downloading and tried to play it and I had no luck in seeing it begin. I've played more recently released movies before and had no trouble. This one was from the 1990s. If it won't work, I'd like a refund.

Hi Earlda,
Welcome to the Support Communities!
The link below will get you in touch with the iTune Store Support team. They can review your purchase and account with you and will work to resolve your issue.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Cheers,
- Judy

RENTED MOVIES WIL NOT PLAY

Last four movie rentals will not play. "An error occurred loading this content. try again later"

Did you rent them at the same time, because that would not be advisable.
What is your actual speed (speedtest.net)
Check istumbler or netstumbler to see if there's interference
Make sure you are on your ISPs DNS (settings - network - DNS - automatic)

Rented movies do not play in iTunes.

Its just a black screen and the time counter wont move. The rented movies play fine on my iPad, also purchased movies/tv-shows plays fine. This all happened after installing Lion. Someone with similar experiences? Or with any sollutions?

You did try tapping on one of them in that list in the iPod app! This has happened to me and I was able to start the movie from there. You could try restarting the iPad, go into the iPod app and try again.
Now I'm stumped unless it is a corrupt download. You did download right onto the iPad - correct? If you downloaded in iTunes, there is a Move tab or function that you have to select to transfer the movies to the iPad when you sync. They just don't sync over without selecting move.

Rented movie will not play on ipad2, cannot transfer it to itunes to watch on mac.

When I tried to rent the movie I quickly got a message about memory and now it only shows the "Stop" button on the movie, not the play button. My settings say I have 2.9G of memory free. There are no other applications running except for the Videos. I would like to watch the movie before it expires (7 hrs) but I cant even transfer it to my mac to watch.

Rentals made directly on the iPad can't be transferred to a different device.
Try searching for the name of one of your videos on the iPad's spotlight search screen - swipe your first homescreen to the right, type in it's name, and if it finds it tap on it to see if it plays.
If that doesn't work then try closing the Videos app completely : from the home screen (i.e.not with the Videos app 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Videos app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
A third option if the two above don't work is a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

Rented movies will not play

I have downloaded a film from iTunes and in the menu screen it is listed as purchased, but when I try to play it I get
an alert that says "there Is a problem streaming this content: try again later". How can I remedy this situation?

You can watch rental movies on the iPad. See:
http://support.apple.com/kb/HT1657
Presently you can watch rented TV shows n the iPad
http://support.apple.com/kb/HT4300
Have you tried reseting your iPad?
Press and hold both the Sleep/Wake button and the
Home button for at least ten seconds, until the Apple logo appears.

Time Lapse .mov does not play all way thru despite complete movie

I made a time lapse of a wedding using Time Lapse Assembler. It's always been OK.
The .MOV it made this time is stated to be 1:39 long. If I play from the beginning, at 1:39 the wedding is far from over.
Yet, if you drag the little marker back to the middle, it will go back a little and by the time you get to 1:39 the wedding is over and the chapel is empty.
So... hit 'play' and 1:39 is NOT the end of the ceremony. Yet drag the slider and the whole ceremony is there during the 1:39.
I just don't get it, and how can I fix it to play the entire movie (obviously longer than 1:39 at 30fps) in one go?

Try deleting the problematic file (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app (or video app) on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

Rented movie does not play

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