Rented Movie on Mac won't play on Apple TV

This is about the 4th time I have tried to play a rented movie (through iTunes on my Mac Computer) to play on my Apple TV and had problems. The last time, after quite a bit of troubleshooting, I finally got it to work. Not so today. I rented another movie tonight on my Mac and am trying to get it to play on my 3rd gen. Apple Tv. No luck. The wheel spun for 15 minutes. I unplugged everything, I did the recommended troubleshooting, no network problems, apple sharing is one, everyine is A-OK except the movie will not play through Apple TV.
This rental problem is a serious bug in Apple TV and it should be fixed. Rentals should play seamlessly and smoothly but playing doesn't work at all in some cases, and only after tons of troubleshooting in other cases. Why is this such a problem, Apple? I feel like asking for a refund not only for the movie but for the Apple TV. If I didn't hate my cable company more, I'd probably do that.
What do other people do when this happens? I have read numerous threads on this here and none of the advice works for my situation. Maybe someone else has done the secret magic trick to get it to work. Waiting to hear from the wizard.
And may I respectfully add, the Apple tech speak here that is used in trying to help people with this problem is amazing. "Istumbler and netstumbler check for interference on the network. Also check for ISP throttling" -- let me assure you Apple help, most people have no effing idea what that means. Whatever happened to Apple products being EASY to use?

I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

Similar Messages

Rented movie in iPad won't play in Apple TV 2

Today I rented Unstoppable in my iPad form the iTunes Store, the idea was to use airplay to send it to my Apple TV 2 and view it on my TV.
Every time I try to use Airplay to stream the movie from my Ipad the Apple TV 2 returns the message that is not authorize to play the content from the iPad.
Anybody have any idea how to fix this?, I am using the Apple HDMI cable and both devices are login to the same Apple ID. I have restore to factoring settings my Apple TV 2 and restarted my iPad several times, I also have log out of my Apple ID and log back in in both devices.
Do not know what else to try any help would be appreciates.
Thanks on advance WFGE
Message was edited by: wgrahame

MickCharles wrote:
It is supposed to function as i described (true/false?)
False, per the link provided above:
"If you download a rented movie on your iPhone 4 or later, iPad, iPod touch (4th generation or later), or Apple TV: It is not transferable to any other device or computer." The only way to transfer a rented movie is if you rent it from your computer, and then it can be moved around to other devices but (a) it can only exist on one device at a time, and (b) you cannot move it to Apple TV 2 or 3. It is odd that you can't do what you want, but I'm not a lawyer ;)
MickCharles wrote:
i'm renting SD movies from iT so copyright issues are in the full control of AAPL on all AAPL devices
I don't know the legal agreements between Apple and movie studios, but with a rental you don't own the material so I suspect that is the difference. With a purchase you're given some leeway that you don't have with a rental.
MickCharles wrote:
It has functioned as described; rented iT movies on iP and played through ATV to Video Monitor on many occasions in the past - as recent as 8 days ago.
Your original post mentioned that purchases worked, not rentals. Have you ever seen a rental stream from your i-device to Apple TV? I wouldn't think so, given Apple's statement above.
MickCharles wrote:
All other streaming functions from iP and iPh to ATV; music, photos, and home-made video function
These would not be subject to the same copyright issues as a movie.
You can try taking this up with Apple, and depending on who you communicate with (and your approach) may determine your success to get a refund. Apple does state that you can't stream a movie from your device to ATV, but perhaps not clearly enough (which you might use to your advantage).

HT1657 Rented movie on itunes won't play on mac pro

I rented a movie today and it won't play on my macbook pro. Any ideas? I have rented and purchased movies in the past and have never had a problem viewing them.

I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

Quicktime movie on Mac won't play on PC

Hi,
I have a Quicktime movie that was created using IMovie on a Mac. It plays fine in Quicktime on a Mac but not on a PC. I have Quicktime Pro 7 on both Mac and PC. The .mov is DVCPro 50 NTSC with audio. Any ideas?
Thanks.

The file is just over 9 Gigs. It is 25 minutes long. I made a mistake in my earlier post; it does not have any audio. It is in DVCPro 50 NTSC format and it works fine on my Mac but when putting it on a PC, I just get a white screen. It seems to play the file but because there isn't any audio, I can't be sure. When I press play on Quicktime PC, it starts playing without any error message at all. I get movie info and it gives me the same info that I get in my Mac: 720x480, DVCPro 50 NTSC 29.97 frame rate. I want to do some colour correction on my PC before I transfer it to tape so I don't want to use any compression other than DVCPro 50.

Rented movie on iphone trying to play on apple tv

I have a rented movie (rented from iphone) that I'm trying to transfer to my apple tv to watch. I haven't started playing it yet but I can't seem to move it to my apple tv? Any ideas? Thanks.

I believe your correct about not being able to move it to itunes. Guess I'll have to watch it on my iphone
Serves me right for experimenting

Rented film on Mac won't play on ATV

Hi can someone help me pls. I have just brought ATV and I am having problems watching rented films from my Mac to ATV. I live on a boat so my broadband is slower than what you get in a house. I was hoping to go to my mums and download a few films each week on to my Mac so I can playback on to ATV. My problem is it's not showing on ATV my rented films. Please can someone help me out thanks.

Search the iTunes help files on the Apple support pages as I am sure there is lots of info about authorzing other computers.
But off the top of my head, one work around to this issue is to simply burn an audio CD on your PC with a playlist of your purchased songs or how ever many CDs you need to do it (CD-RW discs might be a good tool for this). You can then put those CDs into your Mac and import the tunes and now the "authorization" info/protection will have been stripped from them and you won't have that issue with them anymore.
Patrick

Rented Movies from iTunes won't transfer to Apple Tv

Hey guys,
I'm on a pc...I know it's a swear word hear but I'm trying so hard to talk the wife into an iMac...getting close..LOL. Anyway, I've rented a couple movies via iTunes on my pc (running vista...cough cough..hack hack!!) and can't transfer them to my apple tv. When I click on the apple tv in the device column I only get summary and photo tabs. All the software for iTunes and Apple Tv are up to date and I have also deauthorized and reauthorized my itunes libary. Can anyone offer some help to get these to my apple tv. I really don't want to watch them on my computer screen.
Thanks
Stephan

Morning athos441,
Thanks for using Apple Support Communities.
The black unit is the 2nd or 3rd gen Apple TV.
The 1st gen Apple TV (silver) is the one that you can move things over to the internal HD on the Apple TV.
For more information on this, take a look at this article:
iTunes 11 for Mac: Play items in your iTunes library using Apple TV (2nd generation or later)
http://support.apple.com/kb/PH12153
Best of luck,
Mario

HD movies with iTunes extra won't play on Apple TV.Tried to repurchase and message states, "Already purchased, would you like to view now?" Submitted "YES" and am taken to movie's menu with iTunes extra with no tab for 'PLAY'. Menu won't work at all.

Several movies I purchased won't play on Apple TV. They don't show up on my Apple TV menu, and if I search for them, the "Purchase HD movie" tab shows up. When I try to re-purchase, states "Already Purchased- would you like to view now". I answer "YES" and I'm taken to a screen without a "Play" tab. Other tabs such as "Extras" are frozen and don't work. Unable to see the movie or any of the iTunes extras.

Hey there storytellerstudios,
I see that you are having an issue with some purchased movie extras from iTunes on your Apple TV. I would like to suggest that you use the following link to help you report an issue with these purchases to iTunes:
Report a problem with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store - Apple Support
http://support.apple.com/en-us/HT204084
Thanks for using the Apple Support Communities!
Cheers,
Braden

I rented an iTunes movie, but it won't play on my MacBook

I rented an iTunes movie, but it won't play on my MacBook. All software is updated and current.

Hi I had this problem and tried all the usual deauthorize and the mini player fixes but they did not work for me. What worked in the end was I reset the play count on the movie (right click on the movie under the rented section of your library). I have no idea why this worked but it did.

Repost: brand new mac won't play/recognise/mount audio-cd's

No idea what's going on here. I posted a question which I will paste below. Someone posted some suggestions for me (Dave Sawyer if I remember the name correctly, thanks again!) which lead me to ask wheter I was or was not supposed to have a file named cd info.cidb in a certain folder.
Now all of a sudden my thread is gone and I find the following mail in my inbox:
NoName posted "Re: brand new mac won't play/recognise/mount audio-cd's" in "brand new mac won't play/recognise/mount audio-cd's" on Aug 1, 2008 4:21:01 PM.
You wouldn't have that file unless you used iTunes to get CD metadata from Gracenote. I hate Gracenote, therefore I have never had that file on my system
To view or respond to this message, visit <http://discussions.apple.com/thread.jspa?messageID=7775827#7775827>
To view the full topic, visit: <http://discussions.apple.com/thread.jspa?threadID=1643589>
To view the forum, visit: <http://discussions.apple.com/forum.jspa?forumID=782>
We appreciate your participation in Apple Discussions. Thank you for being part of our community.
Apple Discussions Team
The origial question post was the following:
Hi all!
I am totally new to the macbussines (got one for a month now) and not using cd's much I never tried importing one untill today... and it simply won't. I think it's supposed to show the audio-cd on the desktop and give me an 'import cd' button in itunes whenever I insert an audioCD right?
It won't do... it'll take it in, turn it a few times and slide it right out again.
What I tried so far:
* toying with itunes settings for importing (import cd & eject, show CD, ask to import cd etc)
* toying with the cd&dvd preferences under system preferences
* click the mount 'button' in disk utility as was suggested in all those threads regarding cd's not mounting first time (my cd's won't mount the second or 30th time either)
* resetting the PRAM
Nothing so far.
It does recognise DVD's but no audio cd's whatsoever, originals, burned ones. You name it. As I don't use CD's a lot the newest CD dates from 2003, but that can't be it, can it?
Any suggestions would be highly appreciated...
o/
Am I going para? Where did my post go? It's totally gone, not even under 'my posts' or anywhere...
Still no solution either... suggestions still welcome therefor

My guess is that someone didn't like that I said I didn't like Gracenote.
Anyway, I Googled for your thread and luckily found it intact in the iTunes for Windows forum and posted a condensed reply there for you.

TS1859 I have a .mov file that won't play in QuickTime Player, MPEG Streamclip or in FCP but plays in VLC, how can I convert it so I can use it in FCP?

I have a .mov file that won't play in QuickTime Player, MPEG Streamclip or in FCP but plays in VLC, how can I convert it so I can use it in FCP?

hi
download perian from internet, it'll solve your issue.

HD version of TV show and my mac won't play

I accidently purchased the HD version of TV show and my mac won't play them so I paused the download. Anyway to cancel and download the SD instead?

iTunes: Frequently asked questions about viewing and syncing videos - http://support.apple.com/kb/HT2729 - including file formats supported by iTunes and on mobile devices, DVDs, etc.
iTunes: Purchasing and viewing HD videos - http://support.apple.com/kb/HT3209 - "When you purchase an HD video on a supported device or computer, only HD video will be downloaded. To download the SD version, you need to download the video again from your Purchased page." Other details about which formats are downloaded and when.

Problem with viewing a rented movie. Whem I try playing it I get a message saying my apple tv is not authorized.

Problem with viewing a rented movie. Whem I try playing it I get a message saying my apple tv is not authorized.

is this a rental from the Apple TV or one you have in iTunes. If from the Apple TV try restarting the Apple TV, if from iTunes, try de/re-authorising your account.

Making a disc with iDVD on my Mac won't play on any other player why?

Making a disc with iDVD on my Mac won't play on any other player why?

How about some details on how you made the disc. What sort of media did the project contain? What brand and type of media did you use? What burn speed did you use?
Follow this workflow to help assure the best qualty video DVD:
Once you have the project as you want it save it as a disk image via the File ➙ Save as Disk Image menu option. This will separate the encoding process from the burn process.
To check the encoding mount the disk image, launch DVD Player and play it. If it plays OK with DVD Player the encoding is good.
Then burn to disk with Disk Utility or Toast at the slowest speed available (2x-4x) to assure the best burn quality. Always use top quality media: Verbatim, Maxell or Taiyo Yuden DVD-R are the most recommended in these forums.
OT

HT1657 What happens when you rent movies and they don't play? How come that question is not on the list?

What happens when you rent movies and they don't play and you tried getting credit for it? I rented two movies which they were very very old movies in black & white and they both don't play. I never had this problem before even when downloading videos. Now how can I get credit for it? I contact itunes a number of times and no one has done nothing as of yet. Itunes also asked me for my order number which I sent them but still no credit.

Great question MommaBof4! This is actually something that can be completed. VZW does have the option to turn this feature on or off based upon the users request. If you would like to update this feature on your device please give us a call by dialing *611 send from your VZW device, thanks!
MatthewS_VZW
Follow us on Twitter @VZWSUPPORT

Rented Movie on Mac won't play on Apple TV

Similar Messages

Maybe you are looking for