Rented movie, paid for it, does not download

I've been trying to download a movie I rented for a couple of days and it just does not work. The same day I rented the movie, I purchased two other apps and those did download correctly. Mac sent me a receipt for everything I purchased (three items) but the movie status still says "Downloading" but no activity is taken place.
Any suggestions will be appreciated.

Which app?
Was this an iPad app or iPhone app. Your profile shows you have an iPhone 4s, but this is the iPad in the Enterprise forum. Please post in the proper forum.
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

Similar Messages

HT1725 I purchased a album of various artist, however some of the songs did not download, an error message saying something about not having proper information to download??? any thoughts on how I get the songs I paid for but did not download?

After purchasing a album of TV Theme songs, during the download some of the themes would not load, an error message came up saying to the effect I did not have the correct info to download. Does anyone know about this issue & any thoughts on how I aquire the themes I paid for? The themes that did not load still show up in the music list but are greyed out & have an "!" exclamation mark beside the number of the item in the list.

Assuming you are in a region where you are allowed to redownload your past music purchases, delete the broken tracks from your iTunes library, close and then reopen iTunes, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloads is unticked.
If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the report a problem links in your account history, or via Contact Support.
See also: HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store
tt2

Paid for App does not appear in iTunes and iPhone

I recently ordered an app on my iPhone 3GS but now it has disappeared and also does not show up in iTunes.

The following may help:
Windows computer: http://support.apple.com/kb/TS1538
Mac computer: http://support.apple.com/kb/TS1591

HT1657 Rented movie does not download on Apple tv

Dear apple. You've done it again. You ruined our movie night. Rented movie, got all ready to start watching. Now the movie does not download. Wrong on your Sid as Internet works (100Mbps) and other content/trailers download swiftly.
I am extremely ****** of that this happened again. I have lost the past hour trying various things and now finding a way to get my money back.
Please up your game.

Thanks King_Penguin,
The fact that I logged into an apple.com site fooled me to believe that this was a 'report a problem' site.
I since found the 'report a problem' link.
Wasn't easy to find (could not find it on my apple TV or iPad) had to:
log into iTunes via laptop, and then
click on iTunes Store (right top);
click on account (quick link or at bottom);
select "see all' next to purchase history;
click on small arrow next to 'problem' purchase (movie rental for me);
click on 'report a problem' (at bottom);
click on 'report a problem again (now inside the purchase details) - redirect to browse
fill in details, and
submit.
As you can see quite a long process.
The long process and my missed movie night were the frustrating parts.
The reponse from Apple Customer Support was swift and extremely good - makes up for the frustration.

HT1657 I rented movies on my iPad, they all downloaded, but when I click 'play' it says 'The requested URL was not found on this server'. What does it mean and how can I restore my rented movies?

I rented movies on my iPad, they all downloaded, but when I click 'play' it says 'The requested URL was not found on this server'. What does it mean and how can I restore my rented movies?

See this previous discussion:
https://discussions.apple.com/message/16962474#16962474

I've rented several movies over AppleTV, but can not download. I get a message "An error occurred loading this content. Try again later. " i've been trying for 3 days now... anyone with similar problem?

I've rented several movies over AppleTV, but can not download. I get a message "An error occurred loading this content. Try again later. " i've been trying for 3 days now... anyone with similar problem?

I have the same issue, to temporarily fix it go to Settings > General > Restart. When it restarts the movie should play. You have to do this for each movie for the most part.

HT201272 Before backing up my old iphone4 I traded it in for an iphone5. All of the apps I purchased I had no problem retrieving from itunes with no charge but I can't download music that I have already paid for that was not backed up w/out paying again.

Before backing up my old iphone4 I traded it in for an iphone5. All of the apps I purchased had no problem downloading to my new phone from itunes with no charge, but I can't download music that I have already paid for that was not backed up w/out paying again. How can I get these songs to my new phone without having to buy them again?

Whether you can re-download music depends upon what country that you are in (and whether it remains in the store). If you don't have a Music section in the Purchased tab in the iTunes store app on your phone for re-downloading it, then do you not have you library on your computer's iTunes or on your backup of your downloads ? If not then you could try contacting iTunes Support and see if they will grant you a re-download

I can no longer open any attachments that are sent to me. I click on and get cannot preview (but have had this for ages). I am clicking on download and nothing happens. It does not download. I clicked to install a new version after updating and clicking r

I can no longer open any attachments that are sent to me. I click on and get cannot preview (but have had this for ages). I am clicking on download and nothing happens. It does not download. I clicked to install a new version after updating and clicking repair. But still the attachments won't open including invoices I have received today. It is all attachments not just pdfs.

Angela Richens wrote:
It is all attachments not just pdfs.
Then most likely it is not caused by Adobe Reader.
Anyway, perhaps someone has some idea, if you give us some details: operating system, browser, email client, ...

I can no longer see my attached mail as word, excel or PowerPoint for it does not prompt me to download

IPad Air 2
version 8.3
i can no longer see my attached mail as word, excel or PowerPoint for it does not prompt me to download

Is it possible you mistakenly clicked on a [Clear Layout] button?
But a great hint is- Always click on the [Create a Saved Book] button, early in your new book design.
Then you have a permanent link to the book in the Collections panel. (In addition to the standard collection of your selected images)
Note: a Book Collection shows an icon that looks like a book.
Every time you come back to edit the book, open the Book Module by clicking on the white arrow that appears on the end of your Book Collection title. (The title as saved)
Re-opening a book without using the "Saved Book" option can have unpredictable results.
A "Book" Collection is like a "Smart Collection" because anything you do to the book design, change pages, change images, etc, is automatically updated in the Saved Book collection.

I purchased PSE 13 but have a Vista OS. It was suggested in this chat room that I download PSE 12. I did that & installed. The serial # for 13 does not work. Any thoughts on how I can get a number for PSE 12?

I purchased PSE 13 but have a Vista OS. It was suggested in this chat room that I download PSE 12. I did that & installed 12.
The serial # for 13 does not work. Any thoughts on how I can get a serial number for PSE 12?

Hi
There is a newer version of Resolution+ Plug-in released for an Qosmio X series
[Resolution+ Plug-in v 1.1.2004|http://eu.computers.toshiba-europe.com/innovation/download_driver_details.jsp?service=EU&selCategory =2&selFamily=381&selSeries=231&selProduct=7506&sel ShortMod=null&language=13&selOS=all&selType=400&ye arupload=&monthupload=&dayupload=&useDate=null&mod e=allMachines&search=&action=search&macId=&country =all&selectedLanguage=13&type=400&page=1&ID=82406& OSID=30&driverLanguage=42]
try it out...
If it has not been installed properly, try rebooting your computer and reverify.

HT1933 I have songs I downloaded and paid for but are not playing in my iTunes.

I paid for some songs to download but now they aren't playing in iTunes. They still show up in the list but won't play. I don't have the email proof that I purchased the songs.

Are they still in your country's store, and do they show in the Purchased tab in the iTunes store app on your phone for redownloading, or if using your computer's iTunes the Purchased link under Quicklinks on the right-hand side of the store home page ? Whether music will show there will depend upon what country that you are in (music can't be redownloaded in all countries), whether they are still in your country's store (any item could be removed by the rights-holder at any time), and whether they are hidden (hiding and unhiding) - if they show but don't have the cloud symbol for redownloading then are they still listed in your device/computer's library ?
(These are user-to-user forums, you're not talking to iTunes Support nor Apple, and you are only guaranteed one download of each item.)

Where are my movies on my iPad...they are sync'd according to iTunes...I just can't find them!!! Help...I'm going on holiday in a few days and want to watch the movies I paid for and thought I downloaded!!! :-}

Where are my movies on my iPad...they are sync'd according to iTunes...I just can't find them!!! Help...I'm going on holiday in a few days and want to watch the movies I paid for and thought I downloaded!!! :-}

They should be in the Videos app :
If they aren't in there then have you got a film age rating set in Settings > General > Restrictions that is hiding them ?

My iTunes does not download my purchases movies onto itv

My iTunes does not download my purchases movies onto itv

I same My itunes buy movies not download purchases movies in it

HT1349 Mi itunes does not downloads latest swoftware when I click check for update it appears a sign that says "iTunes could not contact the iPod software update server because you are not connected to the internet" this happens even though I am connected

My iTunes does not downloads the latest software when I click check for updates or download latest version, a message appears "iTunes could not contact the iPod sortware update server because you are not connectet to the internet" even though I am connected, can some body help me?

If necessary, also see:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server

ISO 7 move and scale photos for wallpaper does not work

Move and scale photos does not work when using photos as wall paper

What a nightmare! Had I known what was in store for me, I would never have updated my iPAD Mini to iOS7.
The calendar with it's ultra-thin Helvetica is near impossible to see. To add insult to injury, not being able
to move and size a wallpaper photo is just totally unacceptable. So annoying when software is thrown out
there for the general public when it's obviously not ready. I tried the solution:
Go to Settings > General > Assessibility > Reduce Motion "set to OFF"
Next, in Settings > Wallpapers & Brightness > Choose Wallpaper (pick the wallpaper) - you should now be able to "Move and Scale" the photo that you've chosen for your wallpaper.
After you've SET the wallpaper, you can go back to Parallax motion by turning Reduce Motion to "ON" (see step 1)
And it just DOES NOT WORK. Plain and simple. I am so tired of Apple products that have bugs that we are all expected to work through and work out while paying anywhere from $500 to $2000 for a product. And of course you can't get online support in a quick, efficient manner. My big old $600 bite out the Apple is tasting mighty sour at the moment.

Rented movie, paid for it, does not download

Similar Messages

Maybe you are looking for