Rented movies never play

I rent movies from on demand and it's like a lottery whether I actually get to watch them- They are either pixelated or just stop playing. I keep trying and they won't play but they won't take them off my bill

i am having the same problem- any solutions?

Similar Messages

  • HT1657 rented movie never played

    just says can't open

    You could try the 'report a problem' page to contact iTunes Support and see if they will grant you a redownload : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • Rented movies wont play. Keep getting error -42110, operating on windows 8

    Rented movies wont play, keep getting error-42110. Plus the movie is downloaded but it keeps redownloading on its own. Itunes up to dat and working on windows 8, anyone had the same or can help?

    Try the "Error 3001," "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
    iTunes: Advanced iTunes Store troubleshooting

  • Rented movie not playing. I have 81Mbps Internet and can stream anything else HD. it's not WiFi either because signal strength is full and I can view anything other than rented movies on apple TV unit. it charges me for renting but doesn't play

    Rented "Gone Girl" on apple tv. It charges me, but will not play for more than 4 seconds at a time. I have exercised every step of apple's troubleshooting and nothing fixes the problem. I have a very strong, steady 81 Mbps Internet connection speed and can stream any other HD through the apple tv except for this rented movie. This is not the first time this has happened either. I just gave apple $6 for free and am currently watching the movie streaming through my cable provider's on demand channel with ease. Oh yeah, and when I seek apple support for the issue, apple wants $2 just to contact someone! Give me my money back please and I will never attempt to use your poor tv service again.

    The limitation of approximately 200 titles has been discussed before, we can't be sure whether it will be something that gets fixed or not. I'm not really sure what your other issues are, if I use search instead of lists, I find whatever I want and am able to rent or purchase subject to those options being available for that particular title.

  • HT204370 Rented movie stopped playing

    I was watching a rented movie thru Apple TV and it stopped playing with a message that Apple TV was not connected to the internet. I check everything and it is fine. How can I restart a partially watched rented movie? All I can find is the option to rent it again.

    Yes you'll get charged.
    If you're in US you have 30 days to START watching but once you do you have 24 hours to watch - too short IMO.
    In UK you have 48 hours to watch after choosing play.
    Poor experience regardless - raise a query ticket via itunes store support or through your itunes account pages.
    AC

  • Rented movie not playing

    my rented movie won't play on iTunes on my computer. I have a Windows PC

    yeah it did. I click on it and it opens; but it stays on 0:00 even if it says it's playing. It also won't sync with my Ipod - itunes says it's on my iPod but its actually not....

  • Anyone else having a problem getting rented movies to play?

    rented movies will download, but when I try to play them it says unknown error. Anyone had this?

    I'm having this problem as well. Did you ever find a resolution? I have a 2nd generation iPod and it doesn't show up as a device on my itunes account. When I connect it, the iPod icon shows up on iTunes but when I click the icon, it disappears. I can't figure out how to edit the content on my iPod. It used to be so easy, but maybe since it's an older unit it's obsolete?? So annoying. I have updated the software and run diagnostics, but its not recognizing the device. Please comment if you found any answers to your issue, it might help me too!

  • HT1657 Why does my rented movie stop playing randomly throughout the playback?

    Why does my rented movie stop throughout the viewing period? This is so irritating while trying to watch I have to keep pressing the play icon to get it to play at all! Anyone have any info on why this is happening on my IPAD2?

    Hi fiercestorm,
    It is possible that the video file of this movie has become corrupted. If it was purchased from iTune, and is still available in the iTunes Store for your region, you can delete it and download it again from the store. See this article -
    Re-download or transfer your iTunes Store purchases from an iPhone, iPad or iPod to a computer - Apple Support
    Thanks for using Apple Support Communities.
    Best,
    Brett L 

  • Rented movies not playing

    I loaded rented movies (from iTunes) to my iPad2.  But when I try to play, a pop up advises that it cannot open the film.  This is happening with each movie loaded.  Can someone advise what I might be doing wrong?

    I suspect it worked when offline because you had a connection when you started the movie.
    Like you, I'm pretty certain I've started a rented/downloaded iTunes movie without a connection but many have reported they could not.  A Google search will show that some have and some haven't... I have no idea at this point.

  • Purchased and Rented movies not playing

    recently any movies that i have downloded form itunes store or movies that i have previously downloaded haven't been playing back.
    when i go to choose a movie itunes can see my movies are there but when i play them it comes up with a blank screen ( no audio or visual) and the timer counts down as if the movie is playing. This also happends with movie clips/video clips i steam from the store.
    i have removed, repaird and reinstalled itunes 64bit about 6 times, downloaded quicktime and reinstalled it twice. Updated my drivers and made sure everything else was up to date, even did a system restore and still no luck.
    i am running windows 8 pro 64bit but this problem has only happend with in the last 2 weeks and i have been running win8 since the start of the year.
    please help 

    DJBama wrote:
    I can view either my purchased or rented movies on Apple TV
    I assume you mean, "I can't view either my purchased or rented movies on Apple TV"
    The white screen indicates an authorisation issue, try restarting your tv and if that is unsuccessful, try de/re-authorising your itms account.

  • Why is my itunes downloaded (rented) movie not playing correctly? It keeps freezing

    I rented a movie through iTunes and am trying to watch it right now and it keeps freezing or playing the sound but not the picture...it's very frustrating and iTunes only gives you 24 hours once you play the movie to watch it before it is gone and I'd really like to watch it and not loose my money. Does iTunes have a better support system that allows me to talk to an actually Apple Tech??

    I am having the same problem - it has happened to me twice now on different movies. The video player completely freezes and is useless until the movie that was playing expires the following day. Apple gave my a credit in iTunes, but I would like to be able to watch a movie all the way thorugh, not get another free movie that I can only watch for 10 minutes...

  • Itunes rented movie wont play

    I rented a movie in itunes. It finished downloading and when a press play a message pops up saying "Do you want to start playing the movie Attack the Block? You will have 24 hours to watch this movie." I click play and then a black screen pops up (the itunes video player) and the timer shows at the bottom for the movie, but it won't start playing. I am connected to the internet (I know you need to be so it could start the 24 hours of renting) but nothing happens. When I exit out and click to play the movie again the same message comes up "you have 24 hours..." I have restarted Itunes, restarted my computer, and I have itunes up to date, oh and my computer is authorized. Any suggestions?

    maybe a little late. I had the same problem, went to Window in the tile bar scrolled down to downloads and the hit the reload button next to the movie name... worked a treat.

  • What happened when a rented movie stops playing and says cannot load movie?

    I rented a movie and while I was watching it, it stopped playing and an message popped up that said cannot load movie.  Can I fix the problem and finish watching the movie?

    Hi Colzona!
    You may need to report an issue with this purchase using the information in the following article:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/ht1933
    Thanks for being a part of the Apple Support Communities!
    Cheers,
    Braden

  • TS3623 Why does a rented movie not play, error message says, your apple tv is not authorized to play this content?

    Why do I get an error message after renting a movie on apple tv, " this tv is not able to play this move"

    I may have answered my own question.  After some more research, it seems that the videos that won't play have a FairPlay value associated with them and they were all purchased prior to June 2009.  Now I just need to figure out how to get around this.

  • HT1657 Rented movie stops playing saying "unable to download"

    Rented "Dallas Buyers Club" and it stopped playing with 20 minutes left to go! "Unable to play" pops up on the screen. Tried to stop & go back to the same time but same thing happened 4 times. How do I get store credit?

    Check speedtest.net to see if connection is adequete.
    Check istumbler or net netstumbler to verify any network interference
    Make sure DNS is set correctly (settings - general - network - configure DNS - automatic)

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