Rented movies not working

I just recently rented a movie on iTunes but when I tried to play it, it wouldn't work. I thought maybe it was a problem with iTunes, so I tried playing it in Quicktime but it still didn't work.
Then I noticed the rented movie wasn't showing up on my 'Purchased Items' list and that the cost of the movie hadn't been deducted from account. It is still listed under my 'Rented Movies' category, though. Is there something I can do to fix it...?
Message was edited by: RaDiGir

I have 4-5 mbps for Downloads. It works fine when opening websites and downloading large files from the Internet. I have set-up my IP to "automatically" as you suggested, even though I believe this was the default setting.
I changed the resolution in Settings > Itunes Store > Video Resolution from 1080p to 720p. Then I rented again "Salmon Fishing in the Yemen", (but now using HD 720p) and I get exactly the same error.
Then I changed it to Standard Definition and now is working. Basically what I have found out is that if I rent movies in HD 1080p or HD 720p it will simply not work.
I believe 4-5 mbps is very fast internet connection, so the errors above should not be appearing.
Feedback for Apple TV developers is to show estimated time for full downloads when using 1080p or 720p so the user can understand what is going on. Very frustrating as I just bought the Apple TV for watching HD movies. I have a 55" HD Sony Bravia tv ready to be used... !!!

Similar Messages

HT1657 Rented movie not working my ipad is saying "could not lode video"

So I have a iPad mini and I rented a film and it wouldn't download it was saying download error and not working, so I went on to the videos app and tried to stream the film that worked for about 5 minuets after that a message just pops up saying "could not lode video" and I only have about five hours left to watch it.
Pleases can some one help.

Was it more specific as to why it could not be watched?

Rented movie not working

What do I do when it says a rented movie can not be moved over to your iphone because you are not authorized on this computer. Except I am authorized on this computer.

I believe rented movies are only active for 24 hours AFTER you've started watching it. Did you watch a little of it after downloading which started the 24 hour clock?
Message was edited by: dmiannay

All my movies not working anymore since download the new version OS X 10.9.4

all my movies not working anymore since download the new version OS X 10.9.4

Hi Jeff,
In Safari I get this error message: Safari can't open "aam://SAP...[link of the download]" because OS X doesn't recognize internet address starting with "aam:". I thought it was a browser issue (I can't click the download button in Chrome) so downloaded FireFox but it also gives me an error message saying: Firefox doesn't know how to open this address because one of the following protocols (aam) isn't connected to any program or allowed in this context.
I don't have Creative Cloud Membership, I received a CD with Photoshop Lightroom 5 with my new camera from Samsung. Because my MacBook Air doesn't have a DVD drive I figured I should download it. Couldn't find Lightroom 5 in the Appstore so I figured I should download a trial version and simply add the key from the DVD. Unfortunately I can't even download the trial version due to these error messages.
Hope you can help!
Thanks,
Ivana

HT1657 where does itunes store my rented movie, not showing up in library

where does itunes store my rented movie, not showing up in library

On your computer or your ipad?
Computer - Library>Movies
Ipad - Videos app

ITunes rented movie not outputting Dolby Digital 5.1 audio

The problem with the downloaded movie (Real Steel HD) is
that the Dolby Digital 5.1 (English) audio is not being putput. The movie is only playing back in
"stereo" mode. When playing back on iTunes there are four audio tracks
to choose from:
1. English 1 (This plays stereo)
2. English 2 (NO SOUND) - I believe this should be the Dolby Digital track
3. French (This plays stereo)
4. Spanish (This plays stereo)
Neither of the two English tracks is outputting Dolby Digital 5.1 audio.
I have confirmed that my PC is capable of up to 7.1 surround sound and
my A/V receiver is capable of even more. I have updated both the ATI
Radeon 4500 driver and the Realtek drivers. I have tested and
confirmed that my PC is capable of outputting sound to all 5 of my
speakers and my subwoofer, HOWEVER when playing back the rented movie
in iTunes the maximum audio is stereo. I have the latest version of
iTunes installed, so that shouldn't be the problem.
I have also purchased another movie advertised as Dolby Digital 5.1
audio (The Bourne Supremecy HD) but I am afraid to begin my 24-hour
viewing period because of these audio problems being unresolved.
My question is: Are there known issues of movies purchased on iTunes
and played back on a Windows 7 PC not playing the Dolby Digital
tracks? If so, is there a fix for this via an iTunes settings change
or a Windows update patch?
From the four audio tracks that I listed above, I believe track 2 is
the Dolby Digital track, yet there is NO SOUND when that track is
selected.
Please help, as this is pretty frustrating when your movie night is ruined for the family especially after you've paid for and waited for the movie to download.

I managed to get my DD tracks working.
First had to update itunes to the latest version (10.7.0.21) to get rid of the out of sync sound problem
Then updated the realtek driver. There was an update directly in the realtek website (mine is the HD Audio): http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=14&PFid=24& Level=4&Conn=3&DownTypeID=3&GetDown=false
After all that. I tunes wasn't allowing anymore to select the Doubly Digital 5.1 tracks (an improvement).
Then went to the windows properties for the realtek optical output and checked both options to allow application exclusive access and to have priority (http://dailykermit.wordpress.com/2009/09/11/windows-7-exclusive-device-control/)
After all this, I was able to enjoy my rental

Rented Movies not syncing

For whatever reason my rented movies will not transfer over to my 3G iPod Nano. I've restored the nano and updated from 7.6 to 7.7. Neither worked. Every time I move the file from iTunes into the 3G Nano in the rented movies tab and hit apply, it gives the following error:
The rented movie "Walk Hard: The Dewey Cox Story" could not be transferred to the iPod because an unknown error occurred (404).
Same thing happens when I try and move over There Will Be Blood. Each expires in 29 days.
Windows XP machine...I'm at work.
Nano has the latest software.

FYI, I didn't post this 3 times for attention, the server wasn't working correctly earlier and timed-out. Must have happen when I clicked back to submit.

Rented movies not playing

I loaded rented movies (from iTunes) to my iPad2. But when I try to play, a pop up advises that it cannot open the film. This is happening with each movie loaded. Can someone advise what I might be doing wrong?

I suspect it worked when offline because you had a connection when you started the movie.
Like you, I'm pretty certain I've started a rented/downloaded iTunes movie without a connection but many have reported they could not. A Google search will show that some have and some haven't... I have no idea at this point.

Rented movies not showing up on ipod

I recently purchased an 16GB ipod touch and one of the first things I did was rent a movie and tested it out. It worked great. I have now rented two more movies and for some reason they are not working.
I downloaded them, synced them with my ipod, the video storage increased substantially, hit the videos icon to view one and for some strange reason, they show up for a split second and then they are gone.
There is plenty of storage space (about half the ipod is full according to the capacity bar in itunes...shows there is 8.17GB of storage space free).
I have a tv show listed on there and a few video podcasts as well. They all work just fine, but for some reason the movies are not listed except when I first hit the video icon...they show up on the list for a second and then disappear. Any ideas why I can't view them?
Your help is much appreciated...thanks!!
Message was edited by: lmj29

This also happened to me. I rented a movie and moved it to my ipod touch (2nd gen) and the rented movies tab on itunes is no longer there because I moved the movie to the ipod but it doesn't show up on my ipod. I have less disk space on my ipod, so i know the movie was moved, but I can't find it and now I just have afew hours left before it expires.
Where can I find the movie in my ipod???

Rented movie not complete

the movie i rented from my ipod touch is not complete. wasn't able to watch the whole movie. i haven't noticed it was fully downloaded since it took so long. when i opened & play the movie it worked but after like 25minutes of watching the movie it just stopped..

Thanks Sarah at Apple for an email answer. File replaced, now working!

Rented movie not playing. I have 81Mbps Internet and can stream anything else HD. it's not WiFi either because signal strength is full and I can view anything other than rented movies on apple TV unit. it charges me for renting but doesn't play

Rented "Gone Girl" on apple tv. It charges me, but will not play for more than 4 seconds at a time. I have exercised every step of apple's troubleshooting and nothing fixes the problem. I have a very strong, steady 81 Mbps Internet connection speed and can stream any other HD through the apple tv except for this rented movie. This is not the first time this has happened either. I just gave apple $6 for free and am currently watching the movie streaming through my cable provider's on demand channel with ease. Oh yeah, and when I seek apple support for the issue, apple wants $2 just to contact someone! Give me my money back please and I will never attempt to use your poor tv service again.

The limitation of approximately 200 titles has been discussed before, we can't be sure whether it will be something that gets fixed or not. I'm not really sure what your other issues are, if I use search instead of lists, I find whatever I want and am able to rent or purchase subject to those options being available for that particular title.

Movie not working in ie6 or ie 5.5

I am using the following to embed a player but it seems in
some ie6 and on ie 5.5 its not working. It is fine in firefox and
in ie7 and 8 beta
<script language="JavaScript" type="text/javascript">

</script>
<noscript>
// Provide alternate content for browsers that do not
support scripting
// or for those that have scripting disabled.
Alternate HTML content should be placed here. This content
requires the Adobe Flash Player.
<a href="
http://www.macromedia.com/go/getflash/">Get
Flash</a>
</noscript>
Any ideas

Hi Dhiraj,
When you click on the Log off button, do you see any yellow triangle icon (Something like warning) coming at the bottom left of the browser?
If so then you are experiencing a Javascript error with your browser. If you click on that icon a pop up should come up with the exact error.
If you get the error I mentioned I would recommend you to change the security settings of the browser to meduim or low.
Also if you go to internet properties->Security->Trusted Sites->Sites button,
You can try adding the URL of the Portal that you are using like :http://mysapportal
See if this works.
Thanks
Avik
Edited by: AVIK SANYAL on Aug 13, 2009 4:45 AM

Rented movie not showing up in iTunes to watch on my laptop

Am having trouble watching a rented movie, it is not past the 30 days. The movie is not in the video section in iTunes. Please help?!

The itunes app is where you buy music. This is not where you watch movies.
Depending on the ios version, it will be in the videos app or the ipod app.

Rented movie not playing

my rented movie won't play on iTunes on my computer. I have a Windows PC

yeah it did. I click on it and it opens; but it stays on 0:00 even if it says it's playing. It also won't sync with my Ipod - itunes says it's on my iPod but its actually not....

Itunes movie not working

i purchased the "hancock" movie recently, it does not work in my iphone and so with my pc laptop, it stops all the time. also, do we have a video to use at the old iphone? i feel like i need to know more about this. manual doesn't explain that much information.
thanks,
luisa

I have solved the issue!
There are a bunch of problems with the home.js. I will let whoever is responsible for this to fix the rest. It is pretty sad that this was released like this. It looks to be a copy and past from other extras, and then they tried to add a pretty background video, and failed horribly.
Look for the following in the home.js file
homeController.viewWillAppear = function() {
          if (!IS_APPLE_TV && videoLoaded == false) {
                    var new_elem = document.createElement("video");
Change it to:
homeController.viewWillAppear = function() {
          if (!IS_APPLE_TV && videoLoaded == false) {
                    document.getElementById("mm_div").style.top = "0px";
                    var new_elem = document.createElement("video");
Essentially the problem is iTunes does not support, or can't handle the following:
document.getElementById("loopVideo").play();
Which would never allow the conditional to work for bringing up the menu. If I had more time to fix the nice display issue I would, but there are people who get paid to do this, and I paid for this movie.
Enjoy

Rented movies not working

Similar Messages

Maybe you are looking for