Rented movies won't start playing

I haven't been able to properly download movies from itunes thru my ATV since this afternoon. A rented movie usually starts at playing after 2 to five minutes of renting. I have rented Glenrgarry Glenross this afternoon it is almost 9 in the evening and I haven't been able to start watching. Anyone experiencing the same problem?

There may be issues or unusual demand with the service, if the situation persists you may want to try restarting your equipment (tv/router/itunes)

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HT1498 My rented movie won't play, even though it shows "rented". What gives?

My rented movie won't play, even though it shows "rented". What gives?

I have a similar issue. My Dell Latitude is running Windows Pro 8.1 and iTunes 11.1.3.8. It looks like it's playing, but it isn't.
Things seemed to work fine before the 8.1 update. I fear I will have to rollback to 8.0 because the sound no longer works on the computer unless you use the headphone jack.
Podcasts and music behave the same way, they appear to be playing, but the timer is not progressing for them either.
This may be the combination of 8.1 and 11.1.3.8

HT1657 My rented movie won't play

What happens if my rented movie won't play?

I have a similar issue. My Dell Latitude is running Windows Pro 8.1 and iTunes 11.1.3.8. It looks like it's playing, but it isn't.
Things seemed to work fine before the 8.1 update. I fear I will have to rollback to 8.0 because the sound no longer works on the computer unless you use the headphone jack.
Podcasts and music behave the same way, they appear to be playing, but the timer is not progressing for them either.
This may be the combination of 8.1 and 11.1.3.8

HT1657 My rented movie won't play, but three chapters.

My rented movie won't play, but three chapters.

Hi Quigglejake,
I'm sorry to hear you are having issues with your rented movie.
The following information should help you with this:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Hope this helps ....
- Judy

ITunes rented movies won't play on my PC. "This movie required QuickTime which this version of iTunes doesn't include. So I downloaded QT but movies still won't play. HELP

iTunes rented movies won't play on my PC. "This movie required QuickTime which this version of iTunes doesn't include." So I downloaded QT 7 but movies still won't play. HELP Very frustrating.

Ok nw the rented film is on the iPad which won't play and when I looked at the Mac I was greeted with an error message saying that the film could nt be transferred because the file had already been transferred somewhere else! Thing is I can see it on theioad and the Mac still!
Obviously the film Kees checking where it as you can't watch it in two places at the same time. I can understand that but I knw it's not anywhere else.
The only thing I can think of is if when time machine backs it up it thinks it's being watched!
Any ideas anyone?

Rented movie won't play on apple tv

How do I get a refund for a rented movie that will not play properly?

I just experienced this for the first time (after many successful rentals) last night. I rented a movie on my Apple TV 3 and pressed Play when I was prompted. For the first time ever, the movie did not start properly. It only displayed a still image while the audio played normally. I was able to scan through chapters, but still the image was frozen and only the audio played. After searching through forums, I was forced to take matters into my own hands.
I had noticed the movie was rented at 1080p resolution. I knew that my HDTV was only capable of 720p. So I put 2-and-2 together and thought that maybe it was a resolution issue; that somehow, iTunes did not recognize my resolution and downsample properly so that I was able to view it. Sure enough, I went to my Apple TV and went to:
Settings / iTunes Store / Video Resolution
Then I selected 720p. It was currently selected at 1080p. Sure enough, I reloaded the rental movie and all worked as usual!

ITunes won't start playing?

I have loaded some songs into itunes and they won't start playing. Some are purchased from the store and some are uploaded from CD, so I don't think it is a problem with the songs. I click on the song and click play, but it just sits at zero. I've tried pausing and starting again with no luck. I've got the most recent version of iTunes and all updates, but still no luck.
I can't find any relevant posts, any ideas anyone?

Hey rachelynn55,
Thanks for the question. It sounds like you are doing everything correctly. Let’s try deleting and re-downloading the movie from your purchase history:
How to delete content you've downloaded from the iTunes Store, App Store, iBooks Store, or Mac App Store
http://support.apple.com/kb/HT5772
Download past purchases
http://support.apple.com/kb/HT2519
If your issue persists, it may be best to report a problem with your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thanks,
Matt M.

I downloaded a new version of itunes, then rented a movie to watch on my computer. now i cant find the rented movie or how to play it. please help.

I downloaded a new version of iTunes, then rented a movie to watch on my laptop. Now I cant find the rented movie or how to play it. Please Help.

It should be in the Movies part of your library - if you select Movies, then is there a Rentals tab on it with that film in it ?

TV shows and Movies won´t start, only loading and then nothing

Suddenly TV Shows and Movies won´t start on my Apple TV. After purchasing, it starts to load and then nothing. It loads for a few minutes and it says it was "unsuccesfull". I have tried to restart the Apple TV and the WiFi. Please help!

Hi ChristineLunde,
Welcome to the Support Communities!
The article below may be able to help you with this.
Click on the link to see more details and screenshots.
Apple TV (2nd and 3rd generation): Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS4546
I hope this information helps ....
Happy Holidays!
- Judy

Cannot play rented movies error 42110, cannot play rented movies error 42110

cannot play rented movies error 42110, cannot play rented movies error 42110

Try the "Error 3001," "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting

HT1657 My rented movie will only start when I am using wifi?

My rented movie will only start when I am using wifi?

try connecting a headset and call it if it rings in the headset then its this hardware issue
read
https://discussions.apple.com/thread/1343532?start=315&tstart=0
and more
iphone stuck in headphone mode

HT1657 Rented movies won't play on IOS 7.0.4!

I have been trying to rent movies on my newly updated iPads 4 Gen and it won't download fully and won't play back. I have tried everything from doing a force start up to restarting my router and nothing helps. I have to check my memory and I have about 7 G and still I cannot download and play back. The sole reason why I bought this iPad was for HD movies. I don't have a computer to open iTunes up and transfer from there. Before these updates I was able to rent and buy movies without a problem!

If it has the cloud symbol then that indicates that it's in the cloud and not on your phone, but is available for redownloading - if you go into Settings > iTunes & App Store and turn Videos 'off' (under the 'Show All' heading) it should stop it showing in the Videos app. What you can redownload will still show in the Purchased tab in the iTunes store app.

Rented movie won't play "not compatible with Apple TV"

Using my apple tv, i rented a movie from the iTMS. When I try to play it I get an error message saying it can't be played because it's incompatible with Apple TV.
Troubleshooting: I unplugged the ATV for more than 5 minutes and replugged it. I checked to see whether purchased music still plays (it does) and whether purchased tv shows still play (they do). I can also go to iTMS and view previews of movies.
So everything seems to be working, except this movie. (I have two other rented movies but they don't expire for a couple weeks; this one expires in 22 hours so it's sort of imperative i view it today or lose it, and i can't do the one final test -- see if the other rented movies play ok -- because then the 24-hour ticker on those would start, and i'd have only enough time to watch one of them, and not the one that's already set to expire in 24 hrs.
ironically, the only support thread i could find on this particular error message for apple TV-acquired media, involves this same movie, "An American Rhapsody". That question was posted more than a year ago and never was resolved. (see http://discussions.apple.com/thread.jspa?threadID=1492298)
It's a little frustrating that the only apple support i could find for this issue is email support, promising me an answer within 24 hrs. So it's unlikely an answer will come in time. Maybe they'll help arrange a credit to my account after the fact. But (and i'm a big fan generally of apple and apple support) it seems like there ought to be customer service to cover the situation where someone buys (in this case, rents) something and can't get the promised product.
I've spent 90 minutes trying to solve this and the friend who was going to watch it with me just left, but i'm still curious to see if anyone can propose a fix. thanks!

you should use the "report a problem" link that is on the email invoice you get.
this will take you to the itunes section to report an issue with a particular purchase.
or go to "view my account" in itunes and then choose "purchase history"
if it didn't work you'll most likely get a refund.

HT1657 Rented movies won't play on MacBoook anymore ***!!!

Rented movies used to play now they won't .... Just a black screen......I'm going crazy!! Please help

If it has the cloud symbol then that indicates that it's in the cloud and not on your phone, but is available for redownloading - if you go into Settings > iTunes & App Store and turn Videos 'off' (under the 'Show All' heading) it should stop it showing in the Videos app. What you can redownload will still show in the Purchased tab in the iTunes store app.

HT201272 rented movie won't download - download starts but stops immediately

I rented a movie several weeks ago on our desktop computer. I haven't watched it yet and want to watch it on my laptop (same Apple id and account). My account in iTunes says I have an item to download and gives me a button to click to download, but when I do that the loading "ribbon" starts the working/scrolling thing briefly, but then pops back to the account window with the download prompt, with nothing having happened. How can I get my movie to download?

Hi Dangler19,
Thanks for using Apple Support Communities. If you are unable to watch your rented movie, you can report this to the iTunes Store by following this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Cheers,
- Ari

Rented movies won't start playing

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